Medium and Large Enterprises - Sales Companion starter · OmniVista 8770 NMS. SECURITY AND BUSINESS...

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Medium and Large Enterprises - Sales Companion starter

Innovative business Communications for multi-sites / medium-sized businesses

Edition 6 - March 2017 - OmniPCX Enterprise R12

Innovate and growwith a mobile and

geographically dispersed workforce

Build solid customer relationships by involvingall employees

Expand the business smoothly and keep costs under control

INNOVATIVE – CONVENIENT – EXPERTBusiness communications

INTUITIVE – PERSONALIZED – FOCUSEDCustomer welcome and greeting

COST-EFFECTIVE – RELIABLE – SCALABLEMulti-site communications

0 €

Alcatel-Lucent Enterprise Business CommunicationsValue proposition

70% of world's population will be mobile by 2020(1)

94%of new customers whose calls were unanswered, would find an alternative business to contact(2)

50%of all midmarket respondents intend to make an acquisition over the next three years(3)

TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENT

COLLABORATION AND PRODUCTIVITY

6 party conference

Rainbow

OpenTouch Conversation One

OpenTouch Conversation

OpenTouch Conferencing

COST CONTROL AND ADMINISTRATION

Communication server

Web base management

OmniVista 8770 NMS

SECURITY AND BUSINESS CONTINUITY

Business continuity

IP Premium Security module

Emergency Notification Server

COMMUNICATION SERVER PLATFORM

SOFTWARE MAINTENANCE AND UPGRADE

SALES ENABLEMENTSALES ENABLEMENT

SOFTWARE MAINTENANCE AND UPGRADE




SECURITY AND BUSINESS CONTINUITY

BUSINESS TELEPHONY

IP Phones

Digital Phones

Softphone

Entry Level Phone

Conference Phone And Modules

MOBILITY AND MOBILE TELEPHONY

DECT base stations

Wireless DECT handsets

WLAN handsets

One number service

Desk sharing

MESSAGING, GREETING AND WELCOME

Messaging

Professional greeting

Specialized welcome

BUSINESS TELEPHONY

Table of content

TELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROL

MOBILITY AND MOBILE TELEPHONY

MESSAGING, GREETING AND WELCOME

OTBE

OTBE

OTBE


BUSINESSTELEPHONY


8088

Smart DeskPhone

8078s

Premium DeskPhone

8068s

Premium DeskPhone

8058s

Premium DeskPhone

8038 (IP)8039 (Digital)Premium DeskPhone

8028s (IP)8029 (Digital)Premium DeskPhone

8018

DeskPhone

8001/8001G

DeskPhone

Usage ExecutivesHuddle roomsHotel rooms

ExecutivesHuddle rooms

ManagersAttendantsHot-desking

ManagersHot-desking

Agents,Information workers,Hot-desking

Information workers,Hot-desking

Information workers, PC companion,Lobby, hotel room

Affordable PC companion, Lobby,Corridor

Differentiatingexperience

One tap video escalation, 7’’ touch-screen, Bluetooth handset

5” touch-screenalpha keyboardBluetooth handset

Large color screenalpha keyboardBluetooth handset

Large color screenalpha keyboard4 digital dial keys

Backlit large screenalpha keyboard

Backlit screen,alpha keyboard4 fast dial keys

Compact format,backlit screen, 4 fast dial keys

5-lines screenHold, transfer, conference and redial keys

Business Communications

SIP OmniPCXTelephony

OmniPCXTelephony

OmniPCXTelephony

OmniPCXTelephony

OmniPCXTelephony

OmniPCXTelephony

SIP

Audio HD (IP) (IP)

PC Port Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Gigabit Ethernet Fast/Gigabit Ethernet

Intuitive directory lookup Convenient BT handset

High-quality experience

Backlit screenExpert business communications

Contact-less / One key call shift

Bluetooth handsets and ear sets

Welcome, screening, queuing, team features provided out of the box

Super-fast search and call

Unified call history from any device

Screening, team and multi-line features intuitiveness

Fast Business Response Cloud based or in enterprise premises

Click to call

Instant messaging

On the phone status

Screen sharing

Call log

…Rainbow OpenTouch Conversation

One, PC, MAC

Call shift

Tilt as needed

TELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROLTELEPHONY

Add-on modules 10 keys 14 keys 40 keys

OTBE


Offers the richest experience together with a high level of comfort in use. Large color screen and intuitive user interface. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Wideband audio. IP technology with integrated PC connection. Low power consumption.

What our customers like

8078s IP Premium DeskPhone Touchscreen telephone for executives. Bluetooth handset.

• Combination of 5’touch screen and external keyboard• BT handset – keep talking up to 10 meters from desk• USB port for headset and to recharge smartphone

Benefits• Visual comfort: high quality large color touch-screen • Super fast navigation• Audio comfort: high-quality hands free and handset• Expert business communications including call shift

SUPER FASTTOUCH SCREEN

EXTERNALKEYBOARD

HDAUDIO

V P N

Options• 3GV2804xxx* Wired headset• 3GV28057xx USB headset• 3MG27006xx** Power adaptor• 3MG27110AA Premium wall-mounting kit• 3MG07033WW Premium Smart display 14 keys module• 3MG27106AB Premium 40 keys add-on module• 3MG08001AA Alcatel-lucent 8115 Audioffice



Offers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Wideband audio. IP technology with integrated PC connection. Low power consumption.


8068s IP Premium DeskPhone IP telephone for executives. Bluetooth handset

• BT handset – keep talking up to 10 meters from desk• Ease of use with contextual menus, large color backlit

screen and integrated keyboard• USB port for headset and to recharge smartphone

Benefits

Options

• Visual comfort: high-quality color screen with contextual keys

• Audio comfort: high-quality handsfree and handset• Easy directory lookup and navigation • Expert business communications including call shift

VIVIDCOLOR SCREEN

EXTERNALKEYBOARD

HDAUDIO

• 3GV2804xxx* Wired headset• 3GV28057xx USB headset• 3MG27006xx** Power adaptor• 3MG27110AA Premium wall-mounting kit• 3MG07032WW Premium 10 keys add-on module• 3MG07033WW Premium Smart display 14 keys module• 3MG27106AB Premium 40 keys add-on module• 3MG08001AA Alcatel-lucent 8115 Audioffice

Download


V P N

http://enterprise.alcatel-lucent.com/docs/?id=23857


Offers the richest communication experience with high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Speed dial keys. Wideband audio. IP technology with integrated PC connection. Low power consumption.


8058s IP Premium DeskPhone IP telephone for managers

• Comfort handset• Ease of use with contextual menus, large color backlit

screen and integrated keyboard• 4 digital speed dial keys• USB port for headset and to recharge smartphone

Benefits

Options

• Visual comfort: high-quality color screen with contextual keys


VIVIDCOLOR SCREEN

SPEED DIALKEYS

HDAUDIO

• 3GV2804xxx* Wired headset• 3GV28057xx USB headset• 3MG27006xx** Power adaptor• 3MG27110AA Premium wall-mounting kit• 3MG07032WW Premium 10 keys add-on module• 3MG07033WW Premium Smart display 14 keys module• 3MG27106AB Premium 40 keys add-on module• 3MG08001AA Alcatel-lucent 8115 Audioffice


V P N


Offers the richest communication experience with a high level of comfort in use. Easy-to-use with function keys, interactive keys and alphabetic keyboard. Enhances staff productivity and efficiency. Large backlit screen. Wideband audio. IP technology with integrated PC connection or digital technology. Low power consumption.


8038 IP and 8039 Digital Premium DeskPhones IP or digital telephone for managers

• Comfort handset• Ease of use with contextual menus, large backlit

screen and integrated keyboard

Benefits

VIVIDBACKLITSCREEN

EXTERNALKEYBOARD

WIDEBANDAUDIO

• Visual comfort: high-quality screen with contextual keys


Options• 3GV2804xxx* Wired headset• 3MG27006xx** Power adaptor• 3MG27110AA Premium wall-mounting kit• 3MG07032WW Premium 10 keys add-on module• 3MG07033WW Premium Smart display 14 keys module• 3MG27106AB Premium 40 keys add-on module• 3MG08001AA Alcatel-lucent 8115 Audioffice


Download



Offers a rich communication experience with a high level of comfort in use. Easy-to-use with function keys, contextual keys and alphabetic keyboard. Enhances staff productivity and efficiency. Backlit screen. Wideband audio. IP technology with integrated PC connection or digital technology. Low power consumption.


8028s IP and 8029 Digital Premium DeskPhones IP or digital telephone for staff

• Comfort handset• Ease of use with contextual menus, function keys,

backlit screen and integrated keyboard• USB port for headset and to recharge smartphone

Benefits• Audio comfort: high-quality handsfree and handset• Easy directory lookup, speed dial and navigation • Expert business communications including call shift

EASYSPEED DIAL

EXTERNALKEYBOARD

WIDEBANDAUDIO

Options• 3GV2804xxx* Wired headset• 3GV28057xx USB headset• 3MG27006xx** Power adaptor• 3MG27110AA Premium wall-mounting kit• 3MG07032WW Premium 10 keys add-on module• 3MG07033WW Premium Smart display 14 keys module• 3MG27106AB Premium 40 keys add-on module• 3MG08001AA Alcatel-lucent 8115 Audioffice


V P N


Offers a rich communication experience with a high level of comfort in use. Compact design. Easy-to-use with function keys and contextual keys. Enhances staff productivity and efficiency. Backlit screen. Wideband audio. Integrated PC connection. Low power consumption.


8018 IP DeskPhone Compact IP telephone for staff

• Backlit screen• Customizable hardware clip

Company branding on phone can be added• Lit programmable and function keys• USB port for headset and to recharge smartphone

Benefits

Options• 3GV28057AB USB headset• 3MG27006xx* Power adaptor• 3MG27210AA Wall-mounting kit for 8018 DeskPhone

• Spare parts (clip, paper label, plastic foot)**

• Audio comfort: high-quality hands free and handset• Expert business communications including multi-device

call shift• Visual and vocal guidance for excellent ease of use

RICH TELEPHONYEXPERIENCE

COMPACTDESIGN

GIGABITETHERNETPC PORT

Download




User-friendly and easy to install, the IP Desktop Softphone offers all the 8068 Premium DeskPhone features on PC, Mac, iPad, iPhone or Android in the office. It turns your computer or mobile into an high-end enterprise grade VoIP phone at the price of a regular set.


IP Desktop SoftphoneSoftware telephone for PC, Mac, tablets and smartphones

• IP desktop softphone licenses is all what you need• Leverage the company VPN for off-site/remote worker

usages• No mix between private and

professional life (Android)

Benefits• Employees who have no physical desk phones are

always reachable on any device (PC, MAC, iPhone, iPad, Android tablet and smartphone)

• Employee efficiency: all telephony services are available

• No additional user training when users know the DeskPhones

• Cost-effective: no additional server required ; as easy to manage as a DeskPhone

INTEGRATEDSOLUTION

ACCESSFROM

ANY DEVICE

USER-FRIENDLYINTERFACE

Download




Cost effective entry-level telephone for basic communications requirements. Reduces Total Cost of Ownership. Integrated PC connection. Low power consumption. SIP technology.


8001G DeskPhoneEntry-level professional SIP telephone

• Cost effective Gigabit IP phone with large screen• Perfect companion to UC applications• Built-in function keys

Benefits

Options• 3MG08005xx* 8001 Power adaptor

• Entry-level phones with large screen at attractive price

• Easy to use redial, hold, transfer, conference application keys

• Built-in 3-way conference doesn’t require media gateways

• Central management: Better TCO vs 3rd-party SIP phone

• Save on POE ports with built-in PC port

ATTRACTIVEPRICE

EASY NAVIGATION

w/ LARGE SCREEN+ APPLICATION KEYS

CENTRALLYMANAGEDSIP PHONE

Download




Makes collaboration between sites and teams easier. Setting up a video session is as easy as making a phone call. 7” touch screen, integrated camera and wideband audio for high-quality remote meetings. HDMI® output for screen duplication and USB input for external camera to transform any basic meeting room into a videoconferencing room.


8088 Smart DeskPhoneSIP video phone for huddle room

• Video as easy as a phone call• Perfect for huddle room• HDMI output + external USB camera = video room

equipment

Benefits

Options• 3MG27006xx* Power adaptor

• Cost effective videoconferencing room• High quality audio / video meetings between sites /

teams

BUILT-INCAMERA

COST EFFECTIVE

VIDEO EQUIPMENT

EASY AUDIO TO VIDEO ESCALATION



SIP conference phone offering innovative conferencing features for high quality audio conference and efficient meetings: calls to preprogrammed groups, conference recording. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. Up to 5 participants.


4135 IP Conference PhoneSIP phone for high quality audio in meeting rooms

• Record calls with integrated SD memory card• Built-in conference capabilities up to 5 locations• 360° high quality sound with OnmiDirectional

microphones covering up to 60m² (640ft²)

Benefits

Options• 3GV28133AA Power adaptor• 3GV28134AA Expansion microphones

• Improves audio in large meeting rooms, eliminate background noise

• Enables high-quality audio conferencing• Keep track of your team calls, save, share and play

them on PC

AUDIO FORLARGE ROOMS

DIRECTORYLOOKUP

PERFECT FOR REGULAR TEAM CALLS



New generation conferencing module which adds superior sound quality for audio conferences on staff’s DeskPhones. Plug-and-play. Enables dynamic, subtle and more productive professional communications. Enhances collaboration and enables creative exchanges with remote contacts. Reduces time and cost of travels and administration. Wireless Bluetooth connectivity.


Audioffice 8115/8125 conferencing moduleSuperior sound quality loudspeaker for DeskPhone or computer

• 8125 Bluetooth connectivity and smartphone docking• At home with PC, smartphone or tablet• Perfect companion to Premium DeskPhones• In a conference room or on a desk with Premium

DeskPhone

Benefits

Options

• Outstanding audio performance that can enhance any conferencing situation with Premium DeskPhones and OpenTouch software clients

• Great design• Bluetooth connectivity for BYOD

OUTSTANDINGAUDIO

PERFORMANCE

ZEROMANAGEMENT

UNIVERSALDOCKINGSOLUTION

Download

• 3MG08003AA USB Handset

8115 8125


Web site


https://audioffice.opentouch.com/en/audioffice



MOBILITYAND MOBILE TELEPHONY


Assistants, retail staff, nurses Industry Sales force, execs, remote workers

Information workers,contractors

8212DECT

8232DECT

8242DECT

8118WLAN

8128WLAN

8262 DECT

8262EX DECT

IP DesktopSoftphoneSmartphone

Any mobile(remote

extension)

RainbowSmartphone, PC, MAC

OpenTouch Conversation

Smartphone, PC, MAC

Usage On-site On-site On-site On-site On-site Industry ATEX On-site Everywhere Everywhere Everywhere

Long talk time

Instant messaging, presence

Enterprise directory Local

Multiline features

Visual screening, calldelegation

One touch call shift

Alarm key

Bluetooth headset connectivity

Isolated Worker Protection

Push-to-talk

MOBILITYTELEPHONY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROLTELEPHONY

Features Benefits

Business Comms experience on mobile technology of choice / handsets/Apps Quality response for in-building mobility. Free calls over DECT or WLAN

Business Comms experience on Android, Apple platforms, Microsoft PC Quality response for in-building mobility on all types of devices

Unified experience for IM/Presence, call and search on PC, PC+desktop phone, smartphones

Fast business response and team collaboration at the office and on the go

One touch call shift between desk phone and mobile Walk from your desk for additional privacy

Single identity across desk phone and any mobile Get all calls at the desk and on the go

Alarm, Isolated Worker Protection, ruggedized DECT handset Can save lives in warehouses and plants

Digital DECT base stations with Comm. Server acting as controller Affordable cabling in long buildings + less base stations can cover more ground

OTBE


Provides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. Digital connectivity.


4070 DECT base stationOn-site mobility DECT radio coverage

• Indoor and outdoor models• High density = less stations than WLAN• Same feature level as DeskPhone• Cost effective digital connection. 6 simultaneous

radio communications per station.

Benefits

Options• 3BN67172AA Explosion proof model 4070 IO-Ex

• Wall mounting kit, external antennas, connectors, cords

• Indoor and outdoor mobility with multi-cell, roaming, handover and security

• Cost-effective TDM cabling: zero-touch on IP network• > 100 m cabling: no extra switch needed• Low-TCO: centralized and integrated management

FEATURE-RICHTELEPHONY

COST-EFFECTIVECABLING

FOR LONG BUILDINGS

HIGH-DENSITYCOVERAGE

Download






8340 Smart IP-DECT Access Points On-site mobility IP-DECT radio coverage

• Indoor and outdoor models• Power over Internet: no additional power supply and

cabling• Same feature level as DeskPhone• IP connection. 11 simultaneous radio communications

per station• 1 switch + 1 IP DECT station = Cost effective remote

site mobile telephony service

Benefits

Options• 3BN67185AA 8dBi Gain Antenna with external antennas• 3MG27035xx PoE injector• 3BN67184AA Isolated Outdoor Box

• Provide cost effective on site mobility on full IP networks

• Adapted for all environments: office and industrial• Coverage can fit most difficult areas by use of external

antennas

FEATURE-RICHTELEPHONY

HIGH-DENSITYCOVERAGE

LEVERAGEIP CABLING

Download

IP

Provides DECT (Digital Enhanced Communication Technology) connectivity for a cost-effective and high-performance on-site mobility service. Offers reliable business communications for on site mobility with roaming and handover between sites. Integrated antenna. IP connectivity to connect to the company network (LAN).

Switch




Simple and cost effective solution for basic on-site mobility needs in the enterprise. Compact handset with color screen and intuitive navigation. Personal directory. Local call log. Hands-free audio. Color screen. 3.5 mm headset output. GAP standard.


8212 DECT handsetWireless phone for staff. Entry level

• Compact and lightweight • Cost effective GAP handsets with hands-free and

headset output.• One Box Product, supplied with charger and 2xAAA

Batteries

Benefits

Options• 3BN67352AA Vertical pouch• 3BN67358AA Belt clip (x5)

• Spare parts (charger, power adaptor)

• Digital DECT and IP-DECT connectivity • Cost effective handset for basic mobility needs • Convenient to use, backlit color screen with quick

access to call log, personal directory and 8 speed-dial numbers

CONVENIENTENTRYDECT

LOCALCALL LOG

PERSONALDIRECTORY

Download





Convenient and easy to-use wireless phone for mobile business communications in demanding environments such as industry and healthcare. Improves staff responsiveness and efficiency. Works with DECT and IP-DECT base stations. Extra long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Color screen. Backlit keypad and screen. 3.5mm headset output.

8232 DECT handsetWireless phone for staff. Mid-range

Benefits

Options• 3BN67334AA Handset swivel clip• 3BN67337AA Vertical pouch with Belt clip• 3BN67338AA Horizontal pouch with Belt clip• 3BN67359AA Protective rubber case with swivel clip• 3BN67341AA Dual charger• 3BN67331AB Handset desktop charger

• Spares parts (batteries, charger, adaptor)

• Digital DECT and IP-DECT connectivity • Customer satisfaction: Answer calls immediately,

wherever you are• Reduce costs: no call backs, instant call treatment• Long talk time: economy mode automatically uses low

radio emission power (25 mW peak)• Low power mode (50 mW) makes it suitable for

demanding environments

RICHBUSINESS

TELEPHONY

20H TALK TIME

EASYROAMING

Download

What our customers like• All business telephony services as if at the desk• Extra long-life battery up to 20 hours talk time




Convenient and easy to-use wireless phone for mobile business communications in demanding environments such as industry and healthcare. Improves staff responsiveness and efficiency. Offers lone worker protection via the alarm key (alarm and localization functions require a notification server). Works with DECT and IP-DECT base stations. Long battery life. Low power consumption and radio emission. Hands-free audio. Built-in vibrate mode. Large color screen. Backlit keypad and screen. 3.5mm headset output or option for Bluetooth headset.

8242 DECT handsetWireless phone for staff. High end

Benefits

Options• 3BN67343AA Vertical pouch with Belt clip• 3BN67344AA Horizontal pouch with Belt clip• 3BN67215WW BT Plantronics Voyager Legend• 3BN67341AA Handset dual charger• 3BN67331AB Handset desktop charger

• Spares parts (batteries, charger, adaptor)

• Digital DECT and IP-DECT connectivity • Customer satisfaction: Answer calls immediately,

wherever you are• Reduce costs: no call backs, instant call treatment• Long talk time: economy mode automatically uses low

radio emission power (25 mW peak)• Low power mode (50 mW) makes it suitable for

demanding environments

RICHBUSINESS

TELEPHONY

XLSCREEN-SIZE

BUILT-INBLUETOOTH

Download

What our customers like• All business telephony services as if at the desk• Great user experience with large screen• Long-life battery up to 17 hours talk time




Light and tough business phone with shock-resistant screen for demanding environments (IP65) such as workshops, warehouses, factories, petrol and gas industries. Provides mobile business communications with great ease of use: large color screen, HD audio. Lone worker protection features such as man-down, no movement, pull-cord and shock detection, alarm button, geo-location. Built-in 4.1 Bluetooth technology. Low power consumption.


8262 DECT handset Ruggedized industrial wireless phone

• Tough business phone : shock resistant, water splash and dust proof, IP65 standard.

• All business telephony services as if at the desk• Notification services integration

Benefits

Options• 3BN67347AA Pull cords (x2)• 3BN67352AA Vertical pouch• 3BN67346AA Dual charger for 8262• 3BN67351AA Rack charger for 8262

• Spare parts (charger, power adaptor, Accessories kit)

• Business telephony services for people working in professional trades and challenging environments

• Illuminated keypad: get calls in low light situations• Save lives: alarm, notification and location services

coupled with an external alarm server• Protect isolated workers

RUGGED AND RELIABLE

WORKERPROTECTION

Download

ALARMS,NOTIFICATIONGEO-LOCATIONINTEGRATIONS





8262EX DECT handset Industrial wireless phone for hazardous environments

• Specific model for on-site maintenance in hazardous environments

• Based on 8262: Tough business phone and all business telephony services as if at the desk

• 3BN67347AA Pull cords (x2)• 3BN67352AA Vertical pouch• 3BN67346AA Charger for 8262• 3BN67351AA Rack charger for 8262 • 3BN67361AA ATEX batterie

• Spare parts (charger, power adaptor, Accessories kit)

• Hazardous work environments where there is a risk of explosion (ATEX compliance*)

• Save lives: alarm, notification and location services coupled with an external alarm server

• Protect isolated workers



Benefits

Options

EXPLOSION PROOF

ALARMS,NOTIFICATIONGEO-LOCATIONINTEGRATIONS

WORKERPROTECTION

Wireless phone for hazardous environments where there is a potential risk of explosion (ATEX compliant). Rugged in design, it provides the following features: IP65 protection, large color display, HD audio, BT headset. Lone worker protection features such as man-down, no movement, shock detection, pull-cord and alarm button, geo-location. Built-in 4.1 Bluetooth technology. Low power consumption.


The 8118 / 8128 OmniTouch WLAN handsets provide a convenient and practical on-site mobility solution for any business environment. WiFi connectivity, single infrastructure for voice and data services. Two models with intuitive navigation (directory, call log, forward and mid call services), black and white screen (8118) or color screen (8128). Push-to-talk feature with 8128.

8118 / 8128 OmniTouch WLAN handsetsWireless WiFi phone for staff

Benefits

Options• 3BN78403xx* Handset desktop charger• 3BN78406AA Rack charger WW• 3BN78404AA Standard battery • 3BN78407AA Batteries Rack charger WW• 3BN78408AA Leather pouch• 3BN78409AA Belt clip• 3BN78410AA Swivel clip

• Customer satisfaction: Answer calls immediately, wherever you are

• Reduce costs: single Wi-Fi infrastructure for voice and data

RICHBUSINESS

TELEPHONY

15H TALK TIME

PUSH-TO-TALKON 8128

Download

What our customers like• Outdoor business phone: shock, vibration, liquid and

dust resistance, IP44 standard• All business telephony services as if at the desk• Extra features on OmniTouch 8128: Push-to-talk,

hands-free, backlight on keypad


81288118

Push-to-talk



Enhances staff availability on the go. Enables any type of mobile device (cell phone, smartphone, home, hotel, other office…) as the destination for calls to the office phone number.


One number service (remote extension)Route calls to any mobile

• Cost-effective mobility solution for On-site and off-site mobility

• Profiles: Technical field force, consultant• Need to integrate aging mobile fleet• One license is all they need• Mobile status (free, busy or ringing) can be supervised

by another set• OmniPCX Enterprise services (supervision, , voice mail,

routing...)

Benefits• Easily reachable via a single identity• No software installation on mobile• Optional twinset with desk phone• Easy integration in the company IT environment• Mobile flexibility: Call shift between desk phone and

mobile

SINGLE IDENTITY

ENHANCED AVAILABILIY

ON ANYMOBILEDEVICE

Any mobile

SingleIdentity Call shift



The desk sharing feature allow employees to log on at any IP DeskPhone (8082, 8068, 8038, 8028, 8018) and use it as their own. When employees arrive on company premises, they take a free desk and enter their PIN code in the phone. Upon initialization the phone retrieves the employee’s personal settings and becomes the employee’s one. When they leave, they press a key to disconnect. This can be done automatically.

This feature targets companies using shared desks, which is motivated when employees are often away from their office. Shared desks optimize utilization of space in business premises and the associated costs. The license is not assigned to a given user but to a shared DeskPhone.


Desk sharingShared IP DeskPhone for flexible workspaces

• Usage: Open workspace with shared desks, mobile employees, flexible hours

• Valuable in cities where real estate prices are high• 8018 DeskPhone: Compact format for small desks• Single Ethernet port for phone and laptop : integrated

Gigabit Ethernet PC port• Sleek phone design for contemporary office• Embedded application : no additional server

Benefits• Save money: optimize space per employee• Provide employees with a flexible workspace • Secured personal settings: number, speed dial and

function keys are stored in the communication server.• Safeguard employee ID: PIN code and automatic logout

capabilities

WORKPLACEFLEXIBILITY

REAL ESTATEOPTIMIZATION

EMBBEDEDAPPLICATION


LAN PC

DESKSHARING


CUSTOMERWELCOMEMESSAGING, GREETING AND ROUTING


Customer

call

Efficient call routing

Attendant application: personalized, human welcome

Personalized

Dedicated teams

Welcome agents: incoming calls are routed accordingly to dedicated strategies. Statistics are there to monitor performance (and incentives…)

Focused

All employees

Voicemail: all customer calls will be notified to employees so they can offer an answer

Unified messaging: voicemails are sent as emails that can be handled by employees or forwarded to their team.

Voice guides and interactive voice response: greeting , on-hold and announcements voice guides that match the brand

Automated attendant: business response outside business hours, shortened waiting time and queuing, teams can focus on qualified calls.

Intuitive

Messaging, Greeting and RoutingStrengthen customer relationship by involving all employees


OTBE

OTBE


Your customers will never miss a call thanks to the integrated voicemail system. Provides a professional and personalized welcome.


Integrated voice mail All business calls get an answer

• Single voicemail for multi-sites businesses• Visual notification (LED on phone)• Fast voicemail consultation (mailbox key) with

intuitive contextual menus and vocal guidance

Benefits• All calls get an answer• Professional greetings • Software solution: no additional hardware; easy to

install and upgrade• Large feature set to meet all employee needs (dial-by-

name for greater efficiency; ubiquity services to be reached anywhere, anytime; hospitality services; record-on-line for sensitive calls, etc.)

INTEGRATEDPROFESSIONAL

AND PERSONALIZEDWELCOME

ALL CALLS GET AN ANSWER


Learn more

http://enterprise.alcatel-lucent.com/?product=VoiceMessagingServices&page=overview


Your customers will never miss a call with the integrated unified messaging system. They will also be able to consult and manage their voicemails as emails in any email application on PC, smartphone or tablet. Provides a professional and personalized welcome.


Unified Messaging Never miss a business opportunity

• Listen to voice messages directly on PC or on the phone

• Works with Gmail, Outlook and Notes

Benefits• Easy voicemail screening, capability to listen to them

in any order• Access to voice messages on the move• Faster business response, share customer voice

messages with team members• Keep track of interactions, choose where to store the

messages

EASY VOICEMAILSCREENING

ACCESSFROM

ANY DEVICE

SINGLE VIEWIN EMAILCLIENTS

Options• 3BA09664JA OpenTouch Conversation Universal license for

Notes and Outlook desktops (Call/text contact, Play and record messages directly from email client)


Download

OTBE



Attendant solution on 8068 Premium DeskPhone for medium level of incoming traffic on the enterprise number. The functions offered are management of queued incoming calls with level of urgency, monitoring of internal and external calls. The 8068 Premium DeskPhone and the 14-key module are supplied.


Attendant application on 8068s Premium DeskPhoneProfessional welcome for branch offices

• Cost effective solution for branch office attendants• Attendant features (routing management, call

reservation…) directly on DeskPhone• Direct visual supervision with add-on module• Mutual aid between sites: branch attendant can assist

main central attendant

Benefits

Options• Headsets

• Professional welcome• Fast training: easy to manage and understand• No need of a computer: cost-effective embedded

application

EMBEDDEDAPPLICATION

PERFECTFOR BRANCH

WELCOME

BACKUPATTENDANT



4059EE provides operators the tools to handle efficiently a high call volume from employees and customers with a personal touch. The solution includes a dedicated ergonomic USB keyboard with attendant functions and a desktop application providing call handling and queue management, phone supervision and contact presence, call forward with a single click, on reply or immediate, routing to voicemail. An 8028 Premium Deskphone set is provided to manage audio and headset connection.


4059EE attendant consoleProfessional welcome PC application

• Friendly and easy-to-use PC application for efficient call dispatching

• Receptionist can see employees presence status• Attendant functions on keyboard

Benefits

Options• 3BA27803xx* PC Windows 8.x 64 bits

• Headsets

• Quickly direct calls to the right person the first time : fast directory lookup and people availability at a glance

• Single receptionist for multiple offices• Manage high volume of calls efficiently• Make new or seasonal operators more effective faster

with customizable interface and keyboard ergonomics

SINGLE ORMULTI-SITEWELCOME

EFFICIENTCALL DISPATCH

FOR HIGHTRAFFIC

PROFESSIONALWELCOME WITH A

PERSONALTOUCH


Download

OTBE



Voice guides are necessary to ensure the quality of welcome and to route the enterprise's customers to the appropriate contact. Dynamic voice guides give your customers the capability to regularly customize their welcome messages, pre-off-hook messages, announcements and hold messages as well as the menus on the integrated interactive voice response. The recommended average duration is 8 minutes.


Voice guides and interactive voice responseAutomatic voice guidance and greeting messages for customers

• Fully automated – always on• Import customized audio files • Staff can record guides from the phone

Benefits• All calls get an answer• Enhanced welcome• Information available 24/7• Direct transfer to the right contact• Cost-effective embedded application• Employees can record voice guides directly from the

phone to quickly adapt greetings to the situation (emergency)

LOW-TCOEMBEDDED

APPLICATION

ALLCALLS GETAN ANSWER

CUSTOMIZEDGREETING

ANYBODY THERE?

THIS MAY BE AN IMPORTANT CALL!



The telephone is a very effective means for customers to make contact with a business. Therefore it is essential to pay very particular attention to the handling of incoming customer calls. This embedded application ensures that a professional image and response are presented to callers, by welcoming them with high-quality voice guides and directing them automatically to the appropriate staff or department, or to voicemail. Thanks to its user-friendly interface, staff can instantly adapt the routing to changes in business – for example date/time-based routing is very intuitive –and easily customize the voice guides. Replaces or supplements a greeting attendant in the event of spikes in activity or outside office hours. Reduces customer waiting time and improves the business's brand image.


Visual Automated AttendantAutomated 24/7 call routing and greeting

• Intuitive graphical user interface: display the routing rules at a glance

• End-user profile to manage voice prompts• Easy date/time-based routing management• Embedded metrics to improve performance

Benefits• Professional image: use studio quality recorded

greeting• Extend welcome beyond business hours: all calls get an

answer, information available 24/7• Less hold time and quick access to information• Offer VIP customers a better service• Adapt greeting to business changes: marketing

promotion, seasonal activity…• Record voice messages remotely from any phone

EFFECTIVEROUTING

TO THE RIGHT PERSON

INTUITIVEWEB BASED

MANAGEMENT

EASILY ADAPTGREETINGS

TO BUSINESS CHANGES


Watch

https://www.youtube.com/watch?v=KxVxVkOgl1M


Reception desk service offering skill-based call distribution, department-oriented or direct to agent call flow management, call queuing with voice announcements. Handles up to 25 simultaneously connected agents. Supervision module provides top-end real-time monitoring of all objects (pilots, hold queues, groups, etc.) wherever they are located. Managers and supervisors can optimize the call management process, review service levels and traffic status, and react to unforeseen situations. This module provides real-time and retrospective statistics and enables call distribution to be reconfigured to meet current or expected conditions.


Contact Center Distribution Welcome center for voice interactions

• Contact center agent features (contextual menu) on DeskPhones

• Efficient visual monitoring with matrix display

Benefits

Options

• Cost effective solution: embedded software leveraging OmniPCX Enterprise audio and routing resources

• Fast agent on-boarding: easy-to-use agent application for desk phones

• Fast learning curve for supervisors: single intuitive application for administration, supervision and reporting,visual distribution matrix, statistics customization

• Fast business response, supervisor can adapt distribution rules in a few clicks

PATENTED SINGLE INTERFACEFOR ADMINISTRATORS

AND SUPERVISORS

AT-A-GLANCE DESIGN AND SUPERVISION

TOOL

BUILT-INFLEXIBILITY

& RELIABILITY

Download

• Agent desktop PC application







Convenient

Audio conference

Multi –party conference Conference module

Innovative

Rainbow: mobile, borderless collaboration from the cloud for all

Expert

OpenTouch Conversation: IM/presence and click to call for all,collaboration on smartphone and computer, on-premise multi-media conferencing

OpenTouch

Collaboration and productivityInnovate and grow with Alcatel-Lucent Enterprise business collaboration

TELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTWELCOME COST CONTROLCOLLABORATION

Customer requirements Rainbow OpenTouch “UC”

Hybrid cloud solution

Business community collaboration: video, group chat, federated OXE/OXO users, federated companies

On-premise solution / Full CAPEX

Fast business response: multi-device response to customers, pickup groups, unified messaging, built-in conferencing, Microsoft/Google/IBM integration

Rainbow

OTBE

OTBE


Simple solution for conferencing between 6 internal or external participants. Improves information sharing, makes meetings more efficient. Significantly reduces enterprises' travel budgets.


6-party conference Integrated audio conferencing

• 3 to 6-party conference• Easy to organize and to activate; protected by

authentication code• Simple access with voice prompt guidance• Participants arriving or leaving clearly indicated by a

tone

Benefits

Options• 3MG08001AA Alcatel-lucent 8115 Audioffice

• Easy-to-use: ad-hoc or meet-me conferencing from desk phones

• Fast ROI compared to outsourced conferencing services: audio conference service is provided by centrally-managed media getaway

• Cost-effective solution for regular team meetings

INTUITIVEEMBEDDED

APPLICATION

WORKS ONANY DEVICE

COSTEFFECTIVE

Meet me Ad-hoc



Rainbow Essential is a FREE Cloud app to text, call, video and share instantly with your business community. Easily chat and share files, get the best messaging for your business. Instantly make audio or video calls and share your screen with just a click. Rainbow is connected to the Communication Server: Search the corporate directory, see employees’ on the phone presence and click to call with an ALE desk phone. Enterprise-grade control: the solution is secure and managed by IT through a web-based portal.

RainbowCloud-based collaboration app – connected to business communications

• Zero-touch Freemium Unified Communications• Borderless collaboration with teams and business

community• Instant click to call and presence status

with all ALE phones, analog phones• Built-in connectivity in the Communication Server• Enterprise-grade IT control

• Rainbow Business Plan (June)• Rainbow Enterprise Plan (June)

• Fast business response for all employees• Integrated with business communications• Cloud-based solution for zero-touch deployment and

operations

MOBILEIM/PRESENCEDIRECTORY

BORDERLESSCOLLABORATION

INTEGRATEDWITH

BUSINESSCOMMS


Benefits

Options


Enjoy Rainbow now!

https://www.openrainbow.com/


Improves response time and collaboration between staff. Searching for colleagues, seeing their telephone presence status, sending instant messages or calling from your phone is simple and takes one click. It runs on PC, Mac and Linux computers. It is included for all OpenTouch Business Edition users who have a telephone.


OpenTouch Conversation OneUC entry client for PC and MAC desktops

• No extra cost for users with an ALE phone• Users build their contact list for click-to-call by

themselves without any IT support• Call history : no calls are lost• Instant chat : you can get an answer from a colleague

who’s already on the phone.

Benefits

Options• Messaging user option (Unified Messaging)• Conferencing user option (for >3 conferences)

• Improved response time, efficiency and productivity for all users

• Easy deployment, easy maintenance, low footprint• No additional license, included in the user license

NO EXTRACOST

INCLUDED WITH BASE LICENCE

ANY DESKTOP

FOR ALLALE

PHONES


OTBE


OpenTouch Conversation is an app for PC, Mac, iPhone and Android smartphone. It offers instant messaging and telephone presence for responsiveness at any moment. It offers access to the single number service so that staff can work where they want. Call history and visual control of voice messages help to avoid missed calls. The enterprise directory is access with one click. The PC application can be used to call a contact from a Microsoft Office application or Google Gmail and to share a document in a few clicks for easy collaboration. The PC and Mac application can be used to control one's office phone or to telephone from one's computer. Staff members working remotely use their PC or Mac, connected to the enterprise by VPN, and can be contacted as if they were in the office.


OpenTouch Conversation ApplicationInstant messaging, presence, click-to-call, call routing from PC, Mac or smartphone

• Unique license for desk phone companion and/or computer-based communications and smartphone client

• Click to call and chat from within Outlook (Windows PC)• Share desktop in one click for fast problem solving

Benefits

Options• Messaging user option (for visual voicemail, unified messaging)• Conferencing user option (for >3 conferences)• VoIP from computer (homeworking, phone-less desks)

• Enjoy a consistent user experience at the desk, at home and on the go.

• Call and chat from anywhere.• Stay connected by choosing the devices your incoming

communication traffic will be routed to. View colleagues' availability and select the best way to communicate by initiating a phone call, send an IM or an email

• Use any computer PC, MAC, MSFT Surface or Virtual Desktop (VDI)

ENTERPRISECHAT

CLICK TOCALL FROMOUTLOOK

COMPUTERAND

SMARTPHONEDownload


OTBE





OpenTouch ConferencingInstant team response to the business

• One license per user who schedules meetings• Team meetings, remote webinars are more lively

because documents are shared• Use your phone for voice and web app for sharing• Nothing to install: join from any computer

Benefits

Options

• More frequent interactions with team members in other sites

• Eliminates conference service fees • Efficient webinars: present and annotate presentations• Co-working sessions: share your desktop (PC only)• Put a name on a voice: See who is talking• Quality meeting: mute noisy lines easily

ZERO FOOTPRINTSOFTWARE

USE PHONEOF CHOICE

SHARECONTENTS

• OpenTouch Conversation Application (Universal license) : enjoy conferences from a PC or smartphone application

Simple solution for effective audio conferencing. The meeting organizer can easily schedule conferences in Microsoft Outlook. Participants can join meetings in their browser just by clicking on the invitation link. Organizers have a conference control interface with real-time indication of connected participants and active speaker with the option to cut a participant’s microphone off in the event of interference noise. Organizers can also present and annotate documents or share their screen from their OpenTouch Conversation application or from a web client. Participants call the conference bridge or use a web browser to be called back and to see any documents presented. Improves information sharing, makes meetings more efficient. Significantly reduces enterprises’ travel budgets.


Download

OTBE





OmniPCX Enterprise Communication Server Cost-effective – Reliable – Scalable multi-site communications

FREE COMSBETWEEN

SITES

RELIABLEBUSINESS COMS

CENTRALIZEDMANAGEMENT

What our customers like• One system for multi-sites communications • Same service level and user experience on all sites• Scalability: up to 1000 users and 32+ sites per CS• Go IP at their own pace: CS provides IP and cost-

effective digital and analog ports

Benefits• Immediate cost savings: Free inter-sites

communications, streamlined subscriptions with centralized public access, single system to administrate

• Business critical communications: redundant communication server and local server can be added to ensure reliable communications.

• Expand the business smoothly: Ease site acquisition, deploy IP phones for a new building or keep digital, analog cabling and phones on an existing building.

• Easy-to-manage: Embedded administration or graphical application for management, performance, expenses tracking and company directory.

IP

SIPCS

Centralizedpublic accesses SIP or digital

8770

Centralized administration and communication server

Free inter-sites communications Easily add new sites

PSTN

Same user experience on all sites


CS

Redundant CS

Centrally managed gateway

PCS

Local redundancy

Local public access


Web-based graphical application embedded into the communication system. It allows administrators to configure the parameters of their communication system, such as the management of users' telephone services. They can connect and login directly to the communication server from any PC equipped with an Internet browser (Chrome, Mozilla Firefox or Internet Explorer). No license needed.


Web Based ManagementEmbedded application for system management

Benefits• Zero touch deployment, quick start for administrators

to manage user’s telephony services• Reduced operational cost: free application, running on

any PC equipped with a web browser, integrated into the communication system: no additional maintenance costs

• Compliant with security standards, secure access via login / password (compatible with Radius) and secured connection (HTTPS), benefit from OmniPCX Enterprise security

EMBEDDEDAPPLICATION

GRAPHICALINTERFACE

FASTNAVIGATION

• Free embedded web-based management solution, no software to install, no additional licenses

• Graphical interface for managing users and associated telephone services

• Fast and intuitive navigation (graphical tree)



Administrators generally spent up to 80% of their time on migrating, adding and modifying users. The configuration module of OmniVista 8770 NMS allows administrators to configure users, associate their terminals and activate their services via a unified interface and a reduced set of parameters. Scheduled backups and updates are used to automate maintenance operations.


OmniVista 8770 NMS Application suite for system management

• The single interface for managing users, terminals and unified communications services

• Administration profiles to delegate simple tasks (name change) to local teams

• Accounting reports to keep track on expenses, and reduce communication costs

• A single platform for managing multiple systems

Benefits

Options• Advanced administration module (Directory, metering and alarm

applications)• VoIP quality monitoring module (performance application)• Synchronization with enterprise directory (Microsoft Active

Directory synchronization)

• Manage all users centrally• Integrates in HR processes (directory sync.)• Cost-effective embedded company directory• Fast users creation for a new site with mass provisioning• Speed-up problem resolution: real-time alarm notifications

via email or displayed on topology view

APPLICATIONSUITE

COMPANYDIRECTORY

SYNC.

TRAFFIC AND COSTS

UNDER CONTROL

Download




SECURITYAND

BUSINESS CONTINUITY


Adding a duplicate communication server protects enterprise communications from the main and remote site from the impact of hardware failure, power cut or prolonged maintenance affecting the main communication server. The duplicate communication server automatically detects failure of the main server and keeps established calls. Remote sites can be equipped with local server called Passive Communication Server that will automatically become active whenever the main communication server is unreachable, e.g. network outage.This option is recommended for customers whose telephone activity is important for their staff and customers safety (industrial site, hospital) or for their business (customer reception, order taking, helpdesk).In order to protect against loss of service caused by micro-power cuts, external batteries and rectifier can be added to the communication server.


Business continuityProtect enterprise communications against server fault or power cut

• Native solution virtualized and non virtualized environments

• Works in case of hardware, software failure and in case of network failure

• Instant switchover fully transparent to the end user• Low bandwidth needed• Automated data replication: no need to manage

redundant servers

Benefits• Cost-effective resilience for telephony for all sites• Call preservation: don’t lose important calls• Geographic redundancy: backup servers can be in

different buildings or cities to recover in case of datacenter outage

• Fully-automated backup and recovery mechanisms

ZERO-TOUCHHIGH-AVAILABILITY

MANAGEMENT

CALL PRESERVATION

IMPROVEDSLA

Options• Additional batteries and rectifier

IP

CS

PCS

CS

PCS

Redundant CS active

Local PCS active

Main site

Remote site

Network failure

Hardware failure



The security modules are devices which protect professional IP communications against cyber-attacks such as denial of service and data theft. They ensure business continuity and provide protection for professional VoIP communications: the integrity of software and protocols is monitored to ensure that no spyware modifies or redirects communications: communications are encrypted to prevent eavesdropping. The technology is provided by Thales®, a major player in the security market. This option is important for customers whose staff may work over the telephone on patents, or exchange confidential information (for example medical information or credit card numbers), and for customers who need to keep their system running without interruption (manufacturing, hospitals, order taking, etc). The security module protecting the communication server may be duplicated in case of hardware failure or power failure. The electronic boards installed on remote sites have Thales technology embedded.

IP Premium Security ModuleKeep your conversations secure

Options• Redundant IP Premium Security module

ZERO-TOUCHMANAGEMENT

THALESSECURITYEXPERTISE

REDUNDANCY

Download

What our customers like• Protects confidential information over the phone• Built-in Thales expertise, #1 worldwide in security for

interbank electronic transactions, #1 in Europe in information systems security, #1 in hardware security modules

• Cost-effective management: modules are controlled by the Communication Server

Benefits• Business continuity: Protection against denial of

service by protocol poisoning• Information protection: Protection against Man-in-the-

Middle attacks, IP phone spoofing attacks and communications eavesdropping

• Compliance with privacy regulations





Application to improve employee safety in specifically managing emergency calls of several sites by routing them to the central station or security office for a coordinated response. The security officer is visually notified of any urgent call, and can locate the caller, record the conversation and set-up conference with internal or external intervention groups for a quick and appropriate local response.

Emergency Notification ServerApplication to enhance everyday safety for employees and customers

EMPLOYEESAFETY

AUTOLOCATOR

ALL EMERGENCY

CALLS GET AN ANSWER

What our customers like• Recording integrated into the application (all-in-one

solution), no need to purchase additional software• Easy to set-up of localization map, with the automatic

discovery of ALE DeskPhones• 100% software solution (can be virtualized) with

Intuitive web-based management interface

Benefits• Multi-site : a single solution to centralize and handle

all emergency calls of the company.• All calls get an answer• Improved coordination with multi-channel messages

(phone call, SMS, mail, voice guide) for faster response to any emergency event (accident at work, employee sickness, terrorist alert, intrusion…)

• Capability to replay and analyze past emergency scenarios: immediate access to detailed data for each emergency call (call handling, and audio recording)

• 911 state legislation and emergency standards compliancy (North America)


Learn more

http://enterprise.alcatel-lucent.com/?product=EmergencyNotificationServer&page=overview




Connected Comms Platforms

HYBRID TECHNOLOGY

OPTIMIZEDHARDWARE MODULAR

PLATFORMTELEPHONY MOBILITY SECURITY MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROL

IP Dedicated server

Autonomous site up to 350 IP/Digital users

Full IP telephonyRedundant server

COMMUNICATION SOFTWARE PLATFORM OPTIONS

All-in-one E-in-one server Standardized Appliance server

REMOTE SITES OPTIONS

Single platform UC, Tel, MngtVirtual machines deployment

Local redundant serverMedia services & conferencing

Media services & conferencingRemote site digital connectivity for public access and phones

Company network

PSTN

CS 8770CS CS

High digital density (DECT, Phones, Public accesses) with expansion racks

Full-IP Digital / IP High digital density

Deployment options for specific architectures (datacenter)• Industry-standard appliance server (delivered by ALE or partner)• wmware virtualization (Communication Server VM)

Rack 1 Rack 3Rack 3

Rack 3 expansion

Rack 3 expansion

Rack 1 Rack 3PSTN

Cent

rally

man

aged

phon

es a

nd g

atew

ays

Cont

rolle

r

REM

OTE

SIT

ESM

AIN

SIT

E

OTBE

OTBE


SOFTWARE MAINTENANCE

TELEPHONY MOBILITY WELCOME COLLABORATION COST CONTROL SECURITY PLATFORM MAINTENANCE ENABLEMENTTELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROL

PROTECT.MAINTAIN.GROW.

Comprehensive support and evolution with SPS contract (except for North America)

MAINTENANCE

Learn more

• Save money: Customized amortization with single annual payment and fixed OPEX for upgrades

• Future-proof: Ensure up-to-date systems and stability along with access to software upgrades as they become available

KEY BENEFITS

SERVICE OVERVIEW• One contract covering the whole solution• Fees based on Product Software WPL price• Reverse notification with Product invoice• Multiyear contract option (from 2 to 5 years)

Offer details:• 24/7 assistance in four languages• Access to Technical Support Level 3• SLA on response and resolution time• Unlimited access to minor and major software updates, and

documentation

WHAT OUR CUSTOMERS LIKESimplicity• One contract per solution (system and applications)• Visible, simple and predictable pricing in ACTIS• Simple invoicing management and automatic renewal

Flexibility• Multiyear option grants important discounts

http://enterprise.alcatel-lucent.com/?services=SolutionPremierService&page=overview


PROTECT.MAINTAIN.GROW.

Comprehensive support and evolution with SMS and SES contracts (North America only)

TELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROL MAINTENANCE

Learn more

• Better control of IT budgets : Customized amortization with single annual payment and fixed OPEX for upgrades (with SES)

• Future-proof: Ensure up-to-date systems and stability along with access to software upgrades as they become available (with SES)

• Around-the-clock access to technical expertise

KEY BENEFITS

SERVICE OVERVIEW• Choice of the support level — for maintenance,

software evolution and renewals • Fees based on Product Software WPL price• Multiyear contract option (from 2 to 5 years)

Offer details:• 24/7 assistance in four languages• Access to Technical Support Level 3• SLA on response and resolution time• Unlimited access to minor and major software updates with

SES only• Unlimited access to online resource library and the Technical

Knowledge Center

WHAT OUR CUSTOMERS LIKESimplicity• One contract per application• Pricing based on the software value of the solution• Simple invoicing management with a single annual payment

Flexibility• Multiyear option grants important discounts

http://enterprise.alcatel-lucent.com/?services=NARSupportServices&page=overview


SALES ENABLEMENT


Product demo - tutorials - presentationsDemo Alcatel-Lucent Enterprise YouTube channel

Subscribe

TELEPHONY MOBILITY SECURITY PLATFORM MAINTENANCE ENABLEMENTCOLLABORATIONWELCOME COST CONTROL MAINTENANCE

Benefits• See latest products in action• Learn tips and tricks• Get trained faster with tutorials• Show and share with customers

• YouTube channel: Demo Alcatel-Lucent Enterprise

Where to find?

Content• Product demos in HD on OpenTouch Suite products :

OpenTouch Conversation One, OpenTouch Conversation for PC, Google integration, visual automated attendant and many more

• Tutorials and how to use• Technical presentations

https://www.youtube.com/user/enterprisealudemo

https://www.youtube.com/user/enterprisealudemo

61

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. ALCE International assumes no responsibility for inaccuracies contained herein. © Copyright Alcatel Lucent© Copyright Alcatel-Lucent Enterprise 2017

enterprise.alcatel-lucent.com

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