22
Meet the Panelists:
Melissa KnicelyCommunications Manager- Charlotte-Mecklenburg
Animal Care & ControlEllen Taylor, CPDT-KA, CDEP, CAWA
VP of Community & Strategic Initiatives- Humane Society of Charlotte
Jessica AriasDirector of Animal Services- City of Burlington, NC
Moderator:
Bob MarottoDirector- Orange County Animal Services
Leigh Anne GarrardDirector of Investigations- ASPCA
Jorge OrtegaDirector- Guilford County Animal Services
Josh Fisher, DHA, MSDirector- Charlotte Mecklenburg AC&C
House Keeping• Welcome! • Thank you all for joining us today for this fantastic discussion with our
panel of experts. • To start the discussion off we have a structured set of questions for
each panelist, but want to make sure we are hearing from you and addressing your questions as well!
• Please use the Zoom Chat feature to submit your questions throughout the discussion, I will be fitting them in where appropriate and referring back to them at the end!
General Resuming of Services - Staff/Public Safety: Policies and Procedures for allowing the public
into our facilities Discussion
All Panelists
Resuming Spay/Neuter Services- Staging, Staffing, & Social Distancing
Ellen Taylor, VP of Community & Strategic Initiatives- Humane Society of Charlotte
Priority # 1: Protecting our Super Heroes
Priority # 2: Meeting Community Need
Priority # 3: Re-Opening Spay/Neuter
• Created plan following Best Friends Guidelines reopening SN in phases
• Phases• PHASE 1: HSC and CMACC adopted/Shelter Animals• PHASE 2: Rescheduling Public Appointments
• High risk pets (multi-pet households, in-heat, and pregnant)• Phase 3: TNR & SN Transports from outlining NC areas
• HSC Created Guidelines for staff/operations/public/job applicants
• Currently scheduling 50-60% normal capacity
• Monitoring medications/equipment/supplies closely
SN Transport w/ COVID Guidelines
Priority 4: Supporting Creativity
• Curbside Essential Care by Appointment• Paperless/light processes • Post-Op Care Videos in English/Spanish• Latest Innovation – Essential Care trailer
• SN surgery w/ improved social distancing• Continue Essential Care services
• https://network.bestfriends.org/covid-19/lifesaving-programs/covid-19-sn-clinic-guide
Leading Change During/Post Pandemic
Jess Arias, Director- Burlington Animal Services
Rabies Clinics and Other on Campus Events
Melissa Knicely, Communications Manager- Charlotte-Mecklenburg Animal Care & Control
Rabies Clinics and Other on Campus Events• Melissa Knicely- As our organizations resume providing additional services to our communities such as rabies
vaccination clinics, etc. what do you believe are some of the key areas to ensure staff and public safety?
o Form a Logistics Team
o Social Distancing
o Appropriate PPE (Staff & Customers)
o Provide staff with masks, hand sanitizer, plastic (Plexi) shield barriers at customer service windows.
o Clean public areas frequently, (door knobs, benches) provide hand sanitizer in animal interaction areas and customer service stations.
o Provide clear directions, guidelines and share expectations. When possible share these guidelines ahead of time via all communications outlets.
o Signage
o Expectations, one way directional arrows, social distancing marks, always say thanks or we appreciate your cooperation. Include Spanish version if possible.
Rabies Clinics and Other on Campus Events• Melissa Knicely- As our organizations resume providing additional services to our communities such as rabies
vaccination clinics, etc. what do you believe are some of the key areas to ensure staff and public safety?
o Tools
Create graphics to share on social media platforms.
TV monitors in lobby provide a great, inexpensive place to display a slide show with instructions and reminders.
Sidewalk chalk or chalk spray paint to make lines on sidewalks.
Order “already produced” decals for floor and signs.
Traffic cones and police tape.
Set up tents with sides to help with social distancing.
Examples
Examples
Resources
TV monitors (Smart TV) (49 inch is approximately $400-$500)
Sidewalk Chalk (spray chalk)https://smile.amazon.com/Boley-Washable-Colorful-Artwork-16-Pack/dp/B07P87M3T6/ref=sr_1_1_sspa?dchild=1&keywords=CHALK+SPRAY+PAINT&qid=1590704531&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEzTVQ2Tzc5MElJWVY5JmVuY3J5cHRlZElkPUEwOTQ0OTgwMlBWQlZIQTg2NzZGUSZlbmNyeXB0ZWRBZElkPUEwNTE4NzY2MjVQMDNMS09RSTVRUiZ3aWRnZXROYW1lPXNwX2F0ZiZhY3Rpb249Y2xpY2tSZWRpcmVjdCZkb05vdExvZ0NsaWNrPXRydWU=
Decals for floor and signshttps://smile.amazon.com/s?k=social+distancing+floor+decals&crid=37PEWR9HV1XQJ&sprefix=social+dist%2Caps%2C164&ref=nb_sb_ss_organic-diversity_1_11
Tents - We ordered from a local printing company, however 4-Imprint is a good on-line resource and also give a discount to non-fits and government.https://www.4imprint.com/?gclid=EAIaIQobChMI6L3kidjX6QIVl4vICh1uNQC9EAAYASAAEgJmtPD_BwE&mkid=14i_01_011&s_kwcid=AL!4167!3!263664603277!e!!g!!for%20imprint&ef_id=EAIaIQobChMI6L3kidjX6QIVl4vICh1uNQC9EAAYASAAEgJmtPD_BwE:G:s
Field Operations- What Shifts are here to stay?
Leigh Anne Garrard, Director of Investigations- ASPCA Jorge Ortega, Director- Guilford County Animal Services
What is the “New Normal”?
Bob Marotto, Director- Orange County Animal ServicesJess Arias- Director- Burlington Animal Services
Questions?- Thank you to everyone for attending! - If you are not currently a member of the North Carolina
Animal Federation please consider joining! - If you have any suggestions for topics to be discussed during
future panel discussions, please reach out to NCAF Administrative Director, Rose Aldo: [email protected]
