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Speakers TodayEd Snow -Technology Supervisor● Our Story● Change
○ Self evaluation○ Picking a device○ Funding○ Human infrastructure
● Summary
Speakers TodayNeil Lubke - Network Engineer● Change
○ Infrastructure○ Staff and student data○ Partnering
Speakers Today
Christina Rupnow - Operations Support Specialist ● Change
○ Device Tracking○ Device Insurance and repair○ Flexibility and change in her role
Who We Were June 2013
Managed over 12,000 accounts
Managed over 30 servers
Managed over 12 different operating systems
Supported over 12 different hardware footprints
One technology support person per 1000 users
No 3rd party technical supportLittle to no back up
100 Meg bandwidth
Non commercial grade Wireless Infrastructure
Fiber to every closet, but 10 year old 10/100 switches
Back channel https://todaysmeet.com/MiltonMagic
Who We Are: Now September 2014
Streamlining account management
Manage over 25 virtual servers
Manage only 4 different operating systems
Down to 6 different hardware footprints
One technology support person per 300 users
Professional partnerships with Cisco and Apple
Redundant and disaster ready
500 Meg bandwidth
Cisco commercial grade Wireless Infrastructure
Gig switches district wide
Who Are We Now? September 2014
800 iPad 2’s: Grades K-2
1800 iPad Airs: Grades 3-8
1000 11” Macbook Airs: Grades 9-12
And280 13” Macbook Airs: Teachers
Back channel https://todaysmeet.com/MiltonMagic
How did we go from HERE to THERE in just over one year?
Back channel https://todaysmeet.com/MiltonMagic
Key Points Of 1:1 Change
Sustainable, Truthful, Funding
Infrastructure
Systems Management
Human Infrastructure
Flexibility
Back channel https://todaysmeet.com/MiltonMagic
Picking Your Device...Vision
Self Evaluation
Self Evaluation
Courage:
Back channel https://todaysmeet.com/MiltonMagic
Challenges you to ask, “Is there a better way?”
FREEING!
How did you pick your device?
There is no PERFECT device
Do your research
Make sure it is MANAGEABLE and SUSTAINABLE
DON’T LOOK BACK!
Make sure it fits YOUR needs
Back channel https://todaysmeet.com/MiltonMagic
Have a VISION
Have the COURAGE to not make $ an issue
Sustainable Truthful Funding
Back channel https://todaysmeet.com/MiltonMagic
If we want a enterprise level 1:1 network
HONESTY
Sustainable Funding
Leasing
The Milton Solution
An option to refresh our aging fleet
Gave us a singular platform
Allows us to keep our fleet up to date
Back channel https://todaysmeet.com/MiltonMagic
Sustainable Truthful Funding
Back channel https://todaysmeet.com/MiltonMagic
Lease = $630,000 year
Ask what is lost
Not having equipment when needed
Ask what is gained
Milton tested 1000 students at once (Star Math and Reading)
We are Badger testing ready
Our classrooms can remain open 24/7
Don’t just ask what it costs
Human InfrastructureGet the equipment to staff in advance
Access to Professional Development opportunities
Access to technology support
Access to self support options
Set obtainable goals
Provide the proper tools
Milton’s Human InfrastructureTECHNOLOGY VISION TEAM
Technology Supervisor
Director of Curriculum
Technology Integrators
LMC Lead
Technology Team
LMC Staff, Assistive Technology, Teachers, Principals
iGuide Team
Teachers: Go Getter, Trend Setter, (Vanguard)
Back channel https://todaysmeet.com/MiltonMagic
iCadet (Students)
Access to supportOnline training...Available 24/7
Mobile tech...each building receives a site visit each week
Technology Integrators... In the field
Ed Camp
Playdates
iGuides… Self Support
Dedicated PD
Back channel https://todaysmeet.com/MiltonMagic
Technology Team Then and Now
Technology SupervisorDepartment SecretaryLevel 3: Jack of all tradesLevel 2: Jack of all tradesLevel 1: Jack of all trades
Technology SupervisorOperations SpecialistLevel 3: Network EngineerLevel 3: Systems EngineerLevel 2: Systems SupportLevel 1: Help Desk
Student Intern
iCadets
Back channel https://todaysmeet.com/MiltonMagic
TEAM INFRASTRUCTURE
The person is more important than the skill set!
Everyone: MUST consider themselves Educators
Weekly meeting / Cross training
PD for the team
Inclusion of Integrators and LMC lead / Guest stars
A POSITIVE environment to work in
Back channel https://todaysmeet.com/MiltonMagic
Managing the “Unmanageable”Early Tools: ARD and DeployStudio
Apple Remote Desktop● Remote Control/Observe● Send Unix Command● No .pkg .dmg out of the box● Would you turn the lab on?
DeployStudio● Image Creation
○ End of Summer● Image Deployment
○ Workflow based● Instantly “Out of Date”
Managing the “Unmanageable”Early Tools: ARD and DeployStudio
● OS versions from 10.5.8 to 10.8.5
● Images
o Monolithic and outdated
● How many devices do we have and where are they?
● These tools could only get us so far…
Back channel https://todaysmeet.com/MiltonMagic
The Golden Triangle: In the past...
Managing the “Unmanageable”
Issues:● Inconsistent Logins● Server Issues● Binding/Unbinding● Managed User Accounts
not Syncing
Staff and students were frustrated and losing faith.
Back channel https://todaysmeet.com/MiltonMagic
Apple Configurator: The tool we had?
Issues:● Creating Apple ID’s and Passwords
○ Must hide password from students● Installing Apps
○ Time consuming● Passcode Lockouts
○ No management system to unlock● Apple ID Activation Lock
○ No wireless supervision
Back channel https://todaysmeet.com/MiltonMagic
Device Management:
Casper Suite Includes:Admin
Imaging
Remote
Recon
Composer
iOS - VPP DEP Integration
Self Service
Resolved
Back channel https://todaysmeet.com/MiltonMagic
Apple Deployment Program
“Apple Deployment Programs provide Milton with a fast, streamlined way to deploy our District owned Mac and iOS devices.”
Device Enrollment Program
Volume Purchase Plan
Apple ID for Students
~Karl Senger School District of Milton
Back channel https://todaysmeet.com/MiltonMagic
Device Enrollment Program
● Zero-Touch Configuration
● Mandatory and Lockable MDM enrollment
● Wireless Supervision
● Streamlined Setup Assistant
Features
Volume Purchase Plan
How it Works1. Invite users to participate.
2. Assign apps and books to participating users or groups of users.
3. Revoke and reassign apps as needed. Book assignments are permanent and cannot be revoked or reassigned.
Back channel https://todaysmeet.com/MiltonMagic
Apple ID for Students
How it Works1. Enroll as a District.
2. Export from SIS and create an import file.
3. Parents are sent a consent email and the Apple ID is created for their under 13 student.
4. Parents Verify the information and provide it to the school teacher.
Back channel https://todaysmeet.com/MiltonMagic
Self Service Freedom for users, control for IT
● Applications
● Printers
● How To Documentation
● Access for all users...Back channel https://todaysmeet.com/MiltonMagic
Self Service: Mac or iOS
IT can…Provide access to resources while maintaining control of devices
So users can…● Get the tools they need more efficiently● Set up and support their own technology
Which leads to…● Time and cost savings● Happy students and staff
Back channel https://todaysmeet.com/MiltonMagic
● Staff can simply send an email or call our helpdesk line to get help.
● Call our hotline● Tickets are generated for each incident● Staff feel their issue is important and not lost● iCadets (Students serving Students) generate tickets if they
cannot solve the issue themselves
1:1 LifeSaver
Back channel https://todaysmeet.com/MiltonMagic
Christina RupnowTechnology Operations Support Specialist
(a.k.a. The Secretary)
Roll Out Process
After The Initial Launch
Transition to 1:1 Program
COURAGE - COMMUNICATION - COMMITMENT
Technology Operations Support Specialist(a.k.a. The Secretary)
Welcome To My World● Budget● Purchasing● Erate● Hardware and Software Inventory● Audio Visual Support● Help Desk (phone, walk ins, work
orders)
Back channel https://todaysmeet.com/MiltonMagic
○ Workgroup Manager○ Server Admin○ Imaging○ Phone System○ School Messenger○ DHCP
Technology Operations Support Specialist(a.k.a. The Secretary)
● Software○ Skyward (SIS)○ Casper (MDM)○ Google○ Mac and PC OS○ Remote Desktop○ Active Directory
○ Audio Visual○ Printers
○ Smart Boards○ Phones
● Hardware○ Computers○ Mobile Devices
Moving to 1:1 - Allowing for Change
Computer Lab
Working System
Reinvented Help Desk○ Student iCadets○ Teacher iGuides○ Tech Integrators○ Commitment to serve - WebH○ One Office
Let the Roll Out Begin
● Staff Roll Out● Student Roll Out
○ Insurance - Read your policy declarations (theft, acc damage)
○ Acceptable Use Policy○ Remind again if not paid○ Laptop/Accessories Receipt
Back channel https://todaysmeet.com/MiltonMagic
Flexibility to Change
Professional Development
Weekly Meetings
Redesigned Office
Mobile Tech
Cross Training
COURAGE - COMMUNICATION - COMMITMENT
RememberDevelop a visionCourage to changeCommit 100%CommunicateKnow the advantagesGet staff equipment firstChange Technology teamBuild support systemCreate policiesGood instruction is always importantBudget time / labor for roll out
Partner with professionalsReview current fundingInfrastructure Human Infrastructure Management systemCorrect support staffTechnology integrators / coachesPartnership with C&IWillingness to be flexible
Must Have