• Asmany Aza Ahmad• Au Lai Chong, Ann• Chan Kwai Ying, Iris• Jiang Haitao• Long Qian• Puakpong, Nattaya• Salamat, Karen Vanessa

Review Collection Development Policy Increase e-Resources expenditure Decrease print expenditure Online Recommendation System for faculty Approval Book Plan Current Awareness of new materials Consortia Purchasing

Shelf–ready MARC recordE-Resource Meta DataIndex Open Access ResourcesCollaborative cataloguing (union catalogue)

Produce more Online Tutorials Broadcast/podcast IL programs Promote Outreaching services (faculty

visits, learning committee) Online Research Consultation Use Social Networking channels eg: blog,

facebook, twitter Real-time reference services

eg: Chat with the Librarian Mobile Reference Services (eg: sms)

Self check-in/out Cash-less Fines System Apply RFID technology Online booking system for PCs,

study carrels, AV equipment Shared Repository for Print Materials Book/Document Delivery Services for

faculty (door to door)

Physical Reserve Collections Manual inventory taking Textbook Provision (reduce multiple copies) Reduce staff-assisted circulation services Maintenance of computer equipment

(eg: outsource to Dell)

From Staff-assisted services to Self-service From print-resources to e-resources From face-to-face reference to virtual reference From waiting for users to outreaching to users From library-directed acquisition to patron-

driven acquisition From local-based server/network to cloud

computing

7x24 services Access to e-resources (eg: media

streaming) Help Desk manned by Librarians / Student

Ambassadors Video/web conference with the Librarian

Interactive hub for student to discuss and post their comments, ideas

Collaborative / discussion space Cafe, vending machine, exhibition area for

students/staff to exhibit their works

Fee-based: ◦ printing/photocopying/scanning

(to protect the environment)◦ Document Delivery (to ensure pick-up)◦ Online-searching (eg: DIALOG)◦ Purchase textbooks for students (offering bulk-

purchase discount to students )◦ Provide stationeries, USB, paper at a cost◦ Provide binding services

Thank YouTerima Kasih

Xie XieDo ZheSalamat

Khob Khun Kha