Date post: | 30-Jan-2015 |
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Delivery Manager Overview
MetaPack DM
www.metapack.com
Questions…Questions…
Parcel and pallet delivery is critical to your business.
Are you in full control?
Do you get the best service?
Are you getting the best price?
Are you and your customers fully informed?
Do you have the required contingencies?
MetaPack customersMetaPack customers
Leading retailers have increased their control over their parcel and pallet deliveries by using MetaPack’s independent Delivery Manager system. MetaPack DM improves service and reduces cost. Now this powerful but simple system is more widely available.
Why a new delivery system?Why a new delivery system?
The parcel and pallet delivery environment is a tough one. Your customers
want high service quality, flexible delivery, better information and competitive
pricing.
The range of services offered by carriers change, while pricing tariffs become more
complex. Carrier ownership changes. Some carriers stop trading. Carriers change
their systems.
Are you in control?
MetaPack offers one simple interface to independently manage any range of
parcel and pallet carries, more convenient and cost effective than using the carriers’
own despatch systems. You are fully informed and in complete control. You will
reduce cost and increase service quality so that your customers’ requirements
are met and delivery becomes a competitive advantage.
MetaPack DM puts you in controlMetaPack DM puts you in control
Use your system to manage carriers and put yourself in control:
Use one simple system to manage all of your carriers
Make your data entry and despatch area more efficient
Choose carriers according to lowest cost or best service or your customers’ preference, or any mixture of these criteria
Bring carrier pricing into your own system for analysis and decision making
Capture all the discounts and rebates available
Avoid all the surcharges that carriers can add
Set automatic carrier selection criteria for each delivery, for each type of parcel, for each service and then let the system manage this correctly, right first time, every time
Guarantee carrier contingency so you are never let down
Manage carriers to meet your needs: not the other way around
MetaPack DM keeps you informedMetaPack DM keeps you informed
Use your system to be fully informed about delivery and carrier service:
Respond to customer enquiries in the quickest way possible with the most information available
Be aware of delivery problems that are about to happen or that have just taken place: pro-actively manage your customer relationships
Analyse all of your carrier’s performance with comparable data on the same screens
Understand carrier weak spots by product type, geography and depots
Measure failure against SLA agreements
Confirm your invoices with your own data
MetaPack DM serves your customersMetaPack DM serves your customers
Use your system to increase customer service
Improve first time delivery success by choosing the correct carrier for each job
Improve delivery contingency with back up carriers
Use carriers for regions and depots where their service levels are highest
Reduce return to sender and number of carded deliveries
Allow customers to track their own deliveries online
Improve customer care processes ( speed and accuracy )
Add new carriers easily and quickly
And what do the carriers get out of MetaPack DM?And what do the carriers get out of MetaPack DM?
For Carriers MetaPack provides preferred:
weight and dimensions: some carriers want small products, some medium, some large etc
post codes and regions: some want urban, others have advantage in rural areas etc
services: some want same day, some next day, some two day etc
procedures: some want left safe, others only provide proof of delivery
quality: no hand written labels or non conforming labels
And reduced cost to serve: no despatch systems and hardware support
So it is a win/win!
Most parcel carriers don’t want to take all of a shippers traffic. By giving carriers the business that they want we can reduce your costs and increase your service.
SummarySummary
Use one simple system
Take control
Improve service
Save money
Be informed
Maintain contingency
Own Fleet
Delivery Management Platform
Allocate Label print Manifest Pro-active PerformanceWISMO
Execute: Carrier Link Reporting: InfoLink
Internet
MetaPack’s DM…..all carrier systems, in oneMetaPack’s DM…..all carrier systems, in one
MetaPack DM (delivery manager) is a powerful platform integrated to all major UK carriers. Use it to manage your existing carriers, replace them or add new ones.
.
MetaPack DM ships 80,000 deliveries a day. The key modules are CarrierLink and InfoLink.
CarrierLink…..choice, convenience and controlCarrierLink…..choice, convenience and control
CarrierLink manages multi carriers by intelligently allocating parcels to the best carrier for each shipment or by providing you with the information before you chose the carrier. One simple system manages all carriers and provides maximum choice and convenience.
Requirements
Standard label print
and manifest
Standard label print
and manifest
CarrierLink
Multiple carriers
Multiple carriers
Intelligent streamingIntelligent streaming
Parcel Number
Generator
Parcel Number
Generator
Constraints & preferences
Constraints & preferences
Parcel CarrierParcel Carrier
OwnFleetOwnFleet
InstallationServices
InstallationServices
Express CarrierExpress Carrier
OtherDelivery Services
OtherDelivery Services
Benefits:
Lower carrier outbound
costs
Lower data entry,
warehouse and despatch
costs
Greater business
continuity/lower business
risk
Higher levels of customer
satisfaction
Any carrier…
CarrierLink allows use of a common label printer and standard stationery set to meet the requirements of ALL carriers. Paper and electronic manifests are also approved by carriers and sent automatically where required.
Standard Carrier label print & manifesting
DM can usually cut carrier costs by 10 to 20%, without reducing carrier rates, by: selecting the best carrier for each consignment; automatically navigating complex tariffs by destination, weight and dimensions; avoiding costly surcharges; eliminating over-servicing and managing best insurance costs.
Carrier cost savings
vs. current carrier cost
-10 %
-20 %
CarrierLink Savings…. without reducing carrier rates
Cut carrier spend without reducing carrier rates!
…and reduce process costs:
Streamline pick, pack & despatch process
Reduce manual keying in
Reduce cost of customer care ( cost per call )
Reduce damages and returns
Make better use of pallet deliveries
InfoLink….visibility for you and your customerInfoLink….visibility for you and your customer
InfoLink feeds through to you all of the parcel statuses, from any carrier. It creates proactive reports and provides performance reporting for multiple carriers. All of this is available through one internet based screen, for contact centre, finance and warehouse.
InfoLink
Parcel statusParcel status
Web-based analysis toolsWeb-based
analysis toolsParcel risk analysis
Parcel risk analysis
Performance reporting
•Parcel level•Carrier level
Performance reporting
•Parcel level•Carrier level
Single, standard view
Single, standard view
Proactive alerts
Proactive alerts
Parcel CarrierParcel Carrier
OwnFleetOwnFleet
AlternativeCollection
Point
AlternativeCollection
Point
InstallationServices
InstallationServices
Express CarrierExpress Carrier
OtherDelivery Services
OtherDelivery Services
Customer Retailer &Call Centre
Carrier Manager
Lower call centre costs – fewer and shorter calls relating to deliveries
Greater customer satisfaction and retention
SLA monitoring of carrier performance
Greater (carrier) management productivity and focus
Refinement of carrier selection by depot, postcode etc.
Benefits
MetaPack DM resultsMetaPack DM results
Parcel and pallet delivery is critical to your business
Full control
Best service
Best price
You and your customers fully informed
The required contingencies
………..through one simple system