To reduce costs of basic services faced by small and medium business.

To increase access to credit, connectivity, electricity and other business inputs

Same opportunities for small and medium businesses to compete in the global market

Regardless of whether they are in the North, South or in the middle of the country.

That is what the President Enrique Pena Nieto

means with the Democratization of Productivity.

During this year Mexico has undertaken a series of reforms that will help to democratize access to productivity

Financial Reform

Energy Reform

Telecomunications Reform

Mexico has the challenge of articulating public policies that encourage assimilation and productive use of Information and Communication Technologies (ICT)

70 M

<50usd

350usd

Ranked last in per capita investment in ICT

MEXICO

>10%

47%

Mexico

Penultimate in use of Internet learning tool

Australia 2009

OECD Average

55

Enterprise ICT use

75

1.2%

18%

UN 2012

World Economic Forum

Basic Education Schools

Individuals (16-74)

39% OECD Average

<0.5% GDP investment in R&D2.3% OECD Average

0

10

20

30

40

50

60

70

80

90

100

Mexico

Noruega

Chile

Network Reliability

Utilization

Human Capital

Accessibility

The 30th of August the National Digital Strategy was published

1. Government transformation

2. Universal access to effective health services

3. Education with quality

4. Digital economy

5. Citizen Security

Acc

ess

& a

ffo

rdab

ility

Dig

ital

incl

uss

ion

& a

lph

abet

izat

ion

Inte

rop

erab

ility

Lega

l fra

mew

ork

Op

en d

ata

Objectives Enablers

The digitization of transactions and services is directly related to increasing national

competitiveness

5-9% of applications

The digitization of transactions and services is directly related to increasing national

competitiveness

To be more competitive we need to imporve the interoperability wihtin all levels of government services and procedures

States RPP

RPC

32 Different websites

& regulatory

framework

Municipal

Operating

License

Land Use

Environment

Ads

Municipalities

2445Different

websites &

regulatory

framework

RPP: RPublic Property Registryegistro Público de la Propiedad

RPC: Public Registry of Commerce

Election of fiscal regimel:

1. REPECO (small

contibutor)

2. Intermediate

3. Business Activity

Social denomination:

1. Commercial Society

2. Civil Society

3. Others

Legal entities (1+)

Individuals (1)

Inscription to the Federal

Taxpayers Registry known as

RFC

Opening a bank account

Getting CIEC o FIEL

Choice of billing scheme

Choosing public notary or

broker

Getting a partner

Formalize charter

Payment of fees and rights

Inscription to the Federal

Taxpayers Registry known as

RFC (S.A. De C.V. Y R.L. De

C.V.

Opening a bank account

Getting FIEL

Choice of billing scheme

95%

5%

291 Federal entities &

regulatory frameworks

The Latin American countries are the most backward in terms of the number of days required to start a business

75

63

52

38

37

38

25

56

36

34

23

19

15

13

0 10 20 30 40 50 60 70 80

Latin America and the Caribbean

Sub-Saharan Africa

Asian East and Pacific

Middle East and North Africa

Southern Asia

Eastern Europe and Central Asia

OECD High Income

2013

2006

Days to Open a Business

Mexico needs to simplify, optimize and digitize the provision of services and the implementation of procedures to be more competitive

Integrate a national

catalog of PS

Define a single one-stop shopwww.gob.mx

Launch a digitization strategy PS

Make public the delivery performance

of PS

Evaluate the service

efficiency and citizen

satisfaction

Regulatory Governance of Public Services (PS)

Interoperability principles1. Do not ask for information that the government already has2. If the government does not have the information it will be requested only once and shared with all agencies that require it to provide services and carry out procedures3. All documents issued by the government are made in plain paper and use electronic signature

1 2 3 5 6Enable a

multi channel strategy

4

The new model involves moving from a Federal Registry of Procedures and Services to a National Catalogue of PS

National Catalogue of PSadministered by COFEMER

Moving from several sources of information on PS

POT y RFTS

StatesMuni

FPA

Integrates a

catalog

Links for each unit responsible for maintaining current information on the website

Capture and update of

information template

* They integrate to the portal through an agreement prioritizing the procedures within the report on ease of doing business** They integrate to the portal through convention prioritizing the procedures within the report on ease of doing business

COFEMER

authorizes

Authorization flow

Users by dependency

update the NRPSS on-line

E-gov

authorizes

COFEMER revision

template

Digitization standards

revision

Multiple channels

Information

about

procedures

and services (requirements,

delivery time,

costs, etc.)

Registration

according to

COFEMER

standards Take data

from NRPS

100%

*100%

**DB

Window

Internal management

Intermediate layer

Components Implemented and managed centrally

Interoperability Technical Document on Public Services

Citizen Language

Guide

Face-to-face Attention Guide

Telephone Service Guide

On-line Attention

Guide

Mobile Attention

Guide

1. Information requirements, consultations

(i.e., Land use)

4. Tracking online, by email and sms 7. Evaluation and compliance board with

response times and measurement of

administrative burdens

2. Filling online application (e-form), attach

documents, make appointments

6. Document printing

(license, permit, letter, etc.)

with FIEL

3. Online payment if the PS

has cost

Public Service Type OECD indicator

Municipal Indicator

Operating license Order A 3 days 1 day

Property Registry

Cadastral and expert valuation 3 days 26 days

Building Permit

License of use, evidence of alignment and official number

3 days 47 days

Building license 3 days 25 days

Proof of completion of construction 2 days 32 days

5. Evaluation of

service and

process

quality

Protection of personal information

Most viable product (MVP)

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

ChannelingModel

We are here

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

ChannelingModel

Procedure AInstitution A

RENAPO- Civil Registry

Institution BSAT

Tax RevenueInstitution C

Data 1 NameData 2 Last NameData 3 Middle NameDate of Birth

Data 1 SSNData 2 AddresElectronic Signature

Data 1Data 2Data n

Where is the information coming? Who has the right to have it?How many requests suport?

Interoperability Map

API Data RENAPO

API Data SAT

API Data INEGI

CURP

RFC

Address

Family Name Second Surname Name

Date of birth Entity of birth

Data of supporting documentation

Entity Municipality

Year Logbook Volume Sheet Certificate

Gender

Family Name Second Surname Name

Date of birth

CURP

CURP

By selecting a field, common data automatically get completed, so the citizen does not have to write what is in possession of the government

CURP

RFC

Address

API Data RENAPO

Family Name Second Surname Name

Date of birth Entity of birth

Data of supporting documentation

Entity Municipality

Year Logbook Volume Sheet Certificate

Gender

Family Name Second Surname Name

Date of birth

CURP

CURP

RFC -Code

API Data SAT

API Data INEGI

By selecting a field, common data automatically get completed, so the citizen does not have to write what is in possession of the government

CURP

RFC

Address

API Data RENAPO

Entity Municipality

Suburb

ZIP Code

Street

Exterior number Interior number

API Data SAT

API Data INEGI

Catalogues and database are used, as confidence sources to facilitate

the citizen filling in the forms

Independent procedures

Services In cluster

Los trámites e interfaces son los mismos, lo que cambia son las reglas de negocio y el flujo controlado por el orquestador de procesos

Independent Procedure

Chain of other

procedures

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

ChannelingModel

0,0

5,0

10,0

5,00,0 10,0

Imp

at o

f th

e P

roce

du

re

Relevance

Very

relevant

High

Impact

+

+

+ +

Very High

Impact and

relevance

The criteria of the value and weight of procedures will be define in consensus

All criteria should be fulfilled by the different institutions for each procedure.

0.5

1.5

2.5

Impact

6

5

4

3

2

1

0 Relevance

7.06.56.05.55.04.54.03.53.02.52.01.51.00.50.0

3.5

4.5

5.5 First wave: Public services of high impact and high relevance

Second wave: Public services of medium impact and medium relevance

Third wave: Public services of low impact and low relevance

Alto

Medio

Bajo

Medio Alto

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

Channeling Model

Leading Team

PMORocío Puente

20003000 Ext 4462soportegobmx@presid

encia.gob.mx

National Digital Strategy Team

(EDN)

SE-COFEMER

Representative of the NDE &

COFEMER

Key User of PS

Change Management

TIC

KU 1

KU 2

KU 3

KU n

HC 1

HC 2

HC 3

HC n

Gob.mx Help Center

Implementation team ministry A

TIC

Representative of the NDE &

COFEMER

Implementation team ministry B

Key User of PS

Gob.mx Help Center

Change Management

KU 1

KU 2

KU 3

KU n

HC 1

HC 2

HC 3

HC n

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

ChannelingModel

2

33

1

Classification procedures matrix

Management Change Model

Universe of procedures of the Mexican

Government

Feedback

Priority procedures

Classification

of current

procedures

Interviews to

key public

servants

Survey to

citizens

CEDN-Cofemer

INEGI, Website, Mobile Call Center

UGD - COFEMER

Execution board and public level of digitalization

RFTyS/ Interoperability

matrix

Procedures Digitalization

Model

Indicators Model and Continuous

Improvement

CommunicationModel

ChannelingModel

México Digital

Measuring mechanisms that help to evaluate the progress in ICT use and application in order to raise government efficiency and effectivenessInternational

indicators of delivery-time and regulatory efficiency

Citizenship Evaluation

Excellence in

Digital

Govemernent

Regulatory Governance

Committees by sector

www.gob.mx

Fiscal Health Others

SHCP - SAT SSA – IMSS – ISSSTE – COFEPRIS

Biennial Plan of Regulatory Improvement

. . .

COFEMER contactsCitizenship/Entrepreneurs S&P

ChambersAcademia

CSO

Committee on National

Productivity

The digitalization plan of P&S is a part of the Biennial Plan of Regulatory Improvement

Committee on National

Competitiveness

Directive Plan for the optimization and implementation of procedures

August September October November DecemberJuly

Procedures optimization

Catalogue and methodology of processes

Estrategia de digitalización

Plan Director a cinco años

4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3

Pre classificationTotal

Procedures preparation

Llenado de Información de Matriz de Trámites

Dependencias, Estados y Municipios

Ordenación trámites de acuerdo a familias de trámites, hechos vitales, y procesos y aplicación de guías de optimización.

Dependencias, Estados y Municipios

Pre classification, pilot

Definition of master

lines

Identification of essential facts

Optimization criteria

Procedures Processes catalogue

Metodología de modelado de

procesos

Identificación de Cadenas de Interoperabilidad y estrategia de digitalización

Interoperabilidad y Metodología común de Tramitación

Es indispensable la entrega de información para continuar

Es indispensable la entrega de información para continuar

15 Ago. 2013Capacitación

SEMARNAT, SER, RENAPO

27 Ago. 2013Capacitación

Enlaces y GuíasGob.mx

21 Aug. 28 Aug.

30 Ago.SEMARNAT, SRE, RENAPOdeliver interoperability matrix

17 Oct.Entrega matrices total de dependencias

Reuniones de avance Enlaces

08 Nov.Entrega inf. adicional total de dependencias

Tuempresa en gob.mx

www.gob.mx

Trámite 1

Trámite 2

Trámite Integrado

Trámite 3

Institución F

Back Office F

WebService F

Institución E

Back Office E

WebService E

Start (electronic form)

End (license, permission or subscribing, electronically signed)

Institución M

Back Office M

WebService M

Federal

State

Local

Stage 1 – Current Situation Analysis

Stage 2 – Design of Future Model

Procedures flowcharting Response time identification Regulatory simplification areas

identification Installation of Citizenship

Regulatory Improvement Councils

Forums in States and Municipalities ti validate the future model

Forums in business cameras and key users

Updating of State and Municipal legal framework aligned to the Future Model

Sept– Oct 2013 Oct 2013

Jalisco Colima

Gathering information Definition and validation of future model

Working groupModel lawsModel rulesModel procedures Interoperability criteria

SARES (A & B Operationpermitting)

Legal

Interoperability

Etapa 1 – Análisis de Situación Actual

Etapa 2 – Diseño de Modelo Futuro

Etapa 3 – Integración 1er bloque de T y S

Procedures flowcharting Response time identification Regulatory simplification areas

identification Installation of Citizenship

Regulatory Improvement Councils

Forums in States and Municipalities ti validate the future model

Forums in business cameras and key users

Updating of State and Municipal legal framework aligned to the Future Model

To work with IT departments of States and Municipalities to test the services integration

To release the beta version of the portal

To launch the calling for the 2014 integration

To launch the 100% digital stamp, to encourage the different government levels the online procedures

Sept– Oct 2013

Etapa 4 – Plan de despliegue 2014-218

Oct 2013 Jan-May 2014 Jun-Dec 2014 Jan 2015 – Dec 2018

To promote the citizenship participation in the evaluation of services and to make public the progress of agencies in digital procedure conversion process

To launch new versions of portal

Jalisco Colima

Starting a business-Small taxpayers-Business societies-Public commerce registry

affiliation-Business type license -Construction permitting-Cadastral procedures

General citizenship - Birth certificates- Marriage certificates- Divorce certificates- Death certificate - Police letter

Gathering information Definition and validation of future model

Stage 1 – Current Situation Analysis

Stage 2 – Design of Future Model

Stage 3 – Integration 1st blok of procedures

Stage 4 – Deployment Plan 2014-2018

Stage 5 – Evaluation and continous improvement (CoE)

Fuente INEGI 2011

World Bank 2012, Ease of Doing Business Mexico

Procedures

Doing Business

Classification

2012

Business

Opening

Construction

permitting

Registry of

Property

Contract

enforcement

Colima 1 6 1 3 2

Jalisco 21 16 16 29 14

Nuevo León 15 7 26 13 16

100%

16.552%

9.288%

7.477%

6.174%

5.895%

4.653%

4.369%

3.884%

3.392%

3.087%

2.918%

2.861%

2.724%

2.665%

2.422%

0.576%

Nacional

Distrito Federal

Edo. de México

Nuevo León

Jalisco

Campeche

Veracruz

Tabasco

Guanajuato

Puebla

Coahuila

Tamaulipas

Chihuahua

Sonora

Baja California

Michoacán

Colima

% contribution to National GNP

Normativity

Processes

Websites

States and municipalities

records of procedures and

services

Regulatory Improvement

Council

SAREs

Guides

Initiatives portfolio

State 1 Project

State n Project

Municipality A Project

Municipality B Project

Proj E1 Deliveries

Proj En Deliveries

Proj MA Deliveries

Proj MB Deliveries

DeliveriesAgenda 2013

Agenda 2014

Colima State Project +

Municipalities

State of Jalisco Project

+ Municipalities

Regulatory Improvement Laboratory and the e-government (CoE)

Lic. Alejandra Lagunes Soto Ruiz Coordinator of the National Digital Strategy alagunes@presidencia.gob.mx

Mtra. Yolanda Martínez Mancilla Head of the Unit of Digital Government ymartinezm@presidencia.gob.mx