Confidential Page 1 Michelin North America, Inc. JB Hunt Contractor Credit Card Purchasing Program Duration: April 1, 2013 – December 31, 2013 Purchasing Instructions: – Please print this program (Page 1 Only) and bring to any Michelin Certified Dealer to arrange order and Service work along with your JB Hunt Contractor Identification and a Major Credit Card. This purchasing program is a Credit Card ONLY program. We accept Visa ® , MasterCard ® or American Express ® . Once you have completed the transaction you will sign and receive a copy of the products and services you received on a DR (Delivery Receipt) from the dealer. Sample Program Pricing can be found on page 3 of this letter. You will be able to view and print your invoices by going on- line. Program invoicing instructions can be found on page 5. Michelin's JB Hunt Contractor pricing program is for new Michelin new tires or MRT retreads purchases done with a credit card . Those JB Hunt Contractors wishing to purchase tires with cash check, or opening an account with the local dealer will need to negotiate pricing locally. If you have any questions concerning this program please call Michelin Customer Service at (864)-458-6758. Instruction for the Michelin Certified Dealer – This program is NOT to be associated with any other JB Hunt National Accounts . This program is for JB Hunt Contractors and is a Credit Card Only program and must be processed using BIB NET at the time of purchase. The ST below is only used for correct pricing of the product to the contractor. Process using BIB NET DR Claims as you would any National Account Credit Card only customer. Be sure to complete the claim in BIB NET and submit before doing the work. This will authorize and charge the credit card. Provide the JB Hunt Contractor with a copy of the DR with the DR number circled. The JB Hunt Contractor delivery truck number should be used as the PO. Use ONLY the following ST # to process these claims = 1373531 IF SALES TAX EXEMPTION APPLIES : Provide a copy of your current sales exemption form to the dealer, the Michelin dealer MUST write the exact name and address from the sales tax exemption on the Michelin DR in the comments section, you MUST write the Michelin reference numbers (DR number and Michelin Invoice number) on the tax exemption form and fax the form to (866)-227-1071. The sales tax exemption form that you provide must be acceptable to Michelin’s Tax Department.
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Confidential Page 1
Michelin North America, Inc.
JB Hunt Contractor Credit Card Purchasing Program Duration: April 1, 2013 – December 31, 2013
Purchasing Instructions: – Please print this program (Page 1 Only ) and bring to any Michelin Certified Dealer to arrange order and Service work along with your JB Hunt Contractor Identification and a Major Credit Card . This purchasing program is a Credit Card ONLY program. We accept Visa®, MasterCard ® or American Express ®. Once you have completed the transaction you will sign and receive a copy of the products and services you received on a DR (Delivery Receipt) from the dealer. Sample Program Pricing can be found on page 3 of this letter. You will be able to view and print your invoices by going on-line. Program invoicing instructions can be found on page 5. Michelin's JB Hunt Contractor pricing program is for new Michelin new tires or MRT retreads purchases done with a credit card. Those JB Hunt Contractors wishing to purchase tires with cash check, or opening an account with the local dealer will need to negotiate pricing locally. If you have any questions concerning this program please call Michelin Customer Service at (864)-458-6758. Instruction for the Michelin Certified Dealer – This program is NOT to be associated with any other JB Hunt National Accounts . This program is for JB Hunt Contractors and is a Credit Card Only program and must be processed using BIB NET at the time of purchase. The ST below is only used for correct pricing of the product to the contractor. Process using BIB NET DR Claims as you would any National Account Credit Card only customer. Be sure to complete the claim in BIB NET and submit before doing the work . This will authorize and charge the credit card. Provide the JB Hunt Contractor with a copy of the DR with the DR number circled. The JB Hunt Contractor delivery truck number should be used as the PO. Use ONLY the following ST # to process these claims = 1373531 IF SALES TAX EXEMPTION APPLIES : Provide a copy of your current sales exemption form to the dealer, the Michelin dealer MUST write the exact name and address from the sales tax exemption on the Michelin DR in the comments section, you MUST write the Michelin reference numbers (DR number and Michelin Invoice number) on the tax exemption form and fax the form to (866)-227-1071. The sales tax exemption form that you provide must be acceptable to Michelin’s Tax Department.
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Michelin is taking measures to make your credit card data safer, in compliance with the Payment Card Industry Data Security Standard (PCI DSS). The Payment Card Industry Data Security Standard is a set of requirements created by the major payment card brands (Visa, MasterCard, American Express, etc.) so that companies that process credit card information maintain a secure environment. Please visit the Michelin B2B Portal (www.michelinb2b.com) and register for an individual user ID and password, as per the Account Registration Reference Guide (pages 6 – 9). You will need to login to the Michelin B2B Portal with your individual User ID and Password. Once logged in to the portal, click on “Credit Card Management” under “Quick Links”. Michelin secured credit card application will be launched, where you must register your credit card information in our system. Michelin will no longer accept the full credit card number for security reasons. Only 3 pieces of information will be required to process a credit card transaction with Michelin (not including normal National Account Transaction required fields):
• Name on the credit card • First digit and last 4 digits of your credit card number • Expiration date
The information above is required for you to be able to continue buying MICHELIN® tires with a credit card in the future. Your cardholder data will be encrypted for safe storage and will be retrieved automatically on future purchases. The Credit Card Registration Reference Guide (see pages 10 – 17) with step-by-step instructions on how to register your credit cards on the Michelin B2B Portal. If you need additional help, please contact:
• For Michelin B2B Portal login questions: 1-888-624-2638.
• For Michelin Customer Service : 1-800-382-2456
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All Michelin 2013 Truck and Retread Tire Prices can be found by :
1. Logging on to www.michelinb2b.com using the user name: Your User ID and password: Your Password. Instructions on how to set-up a user ID and passwor d (see Pages 6 -9).
2. Select the EBusiness on the top of the screen 3. On the left Menu under e-Business 4. Check Pricing 5. Invoice Prices Search by category enter the correct size, select a tread
design and click on Search for the invoice price and FET
Sample 2013 New Tire Prices (effective 4/1/2013)
Application Size & Tread Michelin Product
Code
2013 Price FET
Steer 275/80R22.5 XZA3+ LR G 26413 $497.37 $25.23 Drive 275/80R22.5 XDN2 LR G 63465 $493.68 $25.23
Trailer 275/80R22.5 XT-1 LR G 19518 $460.16 $25.23 X One 445/50R22.5 XDA Energy 21881 $1,062.46 $31.66 X One 445/50R22.5 XTA 49694 $977.06 $31.66
See the Michelin B2B website instructions above for more new tire sizes and tread designs
Sample 2013 Retread Prices (effective 4/1/2013)
Application Size and Tread Michelin Product
Code 2013 Price
Drive 275/80R22.5 PXDA HT 230 mm 81333 $239.46 Trailer 275/80R22.5 PXT-1 8.5 74584 $146.90 X One 445/50R22.5 PXDA 380 mm 56787 $383.32 X One 445/50R22.5 PXTA 375 mm 28263 $301.21
* The MRT dealer will determine the correct retread tread width for your casing.
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** The above pricing does not include the price of any purchased casing. All purchased casings are priced locally by the MRT servicing dealer. *** See the Michelin B2B website instructions above for more retread sizes and tread designs BIB NET – Once you have received the product and your claim has been processed by the dealer, you will be able to view the invoice with all local and state taxes (24) hours after the transaction. Always get a copy of the Michelin National Account Delivery Receipt (DR), you will ne ed the DR number to obtain your invoice. To view your invoice : You will need to log on to www.michelinb2b.com . With Your User ID, and Your Password. Instructions on how to create user name and passwor d (see pages 6 – 9). To locate your invoice:
• Log onto www.michelinb2b.com • Select the e-Business Tab • Click on BIB NET on the left Menu
� Select Invoices or Credit Memo’s � Select Cross Reference � Enter DR and the number in the Reference Document field
(Ex: DR1234567) � Click Search
The invoice related to that cross reference number will be displayed.
Simply print a copy for your records using your browser print options.
Because you purchase at a reduced price we do not w ant the Michelin Dealer or any non-JB Hunt contractor to see these p rices , please keep them confidential . Monthly Credit Card Statement: Once you receive your monthly Credit Card Statement, simply match the printed invoice along with the DR to the line item of the same amount. This will verify that your Credit Card was charged with the correct amount. Please Contact the BIB NET Help Desk with any quest ions at:
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(888) 6BIB NET Michelin reserves the right to cancel or modify this program without prior notice.
JB Hunt Contractor Self Registration Instruction Gu ide for New User ID and Password
Introduction This document serves as an instruction guide for customers that have a direct billing relationship with Michelin, to assist in creating a user name and password to the Michelinb2b website. This process will be referred to as “Self Registration” throughout the guide. Connecting to Michelinb2b 1. Click on “Internet Browser”,
(Note: IE8 is preferred browser for MichelinB2B applications) 2. Type www.michelinb2b.com 3. Enter.
The follow screen should be displayed:
4. On the right side of screen as shown above, click in the circle to select relationship with
Michelin. The first option Dealer/Distributor/Fleet/ Vehicle Manufacturer would be selected if you have an account with Michelin.
5. Click Register .
The registration screen will be displayed:
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All required fields which are annotated with an asterisk (*) must be filled in. Below is a brief explanation of all fields.
1. Ship To # - Enter 1373531 2. Bill To # - Enter 1373477 3. First Name – Enter First Name. 4. Last Name – Enter Last Name. 5. User ID – Enter desired User Id. ID has to be a minimum of 7 characters. No other rules
exist for creating a user name. 6. Country – Select United States. 7. Company Password –Would only be required if the company has requested one be entered
during self-registration. 8. Preferred Language – Select English or French. 9. Email – Enter a valid email address. 10. Telephone Number – Enter 10 digit phone number (no dashes or slashes) that could be
used to contact individual registering. 11. Fax Number – Only required if preferred mode of communication selected is FAX. 12. Preferred Mode of Communication – Select Email, Phone, or Fax.
a. Email – B2B notifications will be sent to the email address entered in step 9. b. Phone – B2B Notifications will be sent via an alert on the B2B portal. c. Fax – B2B Notifications will be sent to the fax number entered in step 11.
13. Password – Entered desired password. Password must be a minimum of 6 characters, No other rules exist for creating a password.
14. Confirm Password – Re-enter desired password. 15. Password Question – Select a password question from drop list provided. This should be a
question that would be used to verify ownership of the ID, if password is forgotten or needs to be reset.
16. Answer to Password Question – Enter answer to question entered in step 15. If password reset is needed, the answer must be given as entered.
17. After all data has been entered, Click Continue to continue with self-registration process.
For assistance with “Self Registration” call the eBusiness Help Desk at 1-888-624-263
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Note: Three options are available once registration has been completed.
a. Continue – This will take you to the next step in self registration process. b. Reset – This will clear all information entered on this screen allowing you to start
over again. c. Back – This option will take you back to the front screen. (Back option would be
used if the incorrect relationship with Michelin was selected.) Any errors that occur during registration would appear on screen when Continue is selected. Example below shows how error messages will be displayed:
Bill To # was not found - A valid Bill To account number must be entered to continue. User ID is already assigned - User ID already exists in the Michelinb2b portal. If this error is received, the user ID must be changed to continue and complete registration. Once errors are corrected Click Continue . The following confirmation screen will be displayed.
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Micelin The above screen will be used to review and confirm all data entered. Three options are available:
a. Submit – To confirm and complete registration process. b. Edit – Changes need to be made to registration. c. Cancel – To cancel registration process.
18. Click Submit. The CONGRATULATIONS screen will be displayed: Your registration has been completed.
At this time you may click on Login, if you would like to continue to the Michelinb2b portal. The Terms and Conditions screen will be displayed. Click Agree to continue to the Michelinb2b portal Home Page.
User ID and Passwords are required to log into the Michelinb2b to access Michelin’s Credit Card Management Application.
Quick Reference Guide Introduction In an effort to protect your privacy and to ensure the security of credit card data, Michelin is launching a new process of storing this data for use in future business transactions. This document serves as a quick reference guide to assist in registering credit card data in Michelin’s Credit Card Management system. The credit card management system will be accessed via michelinb2b.com. Connecting to MichelinB2B 6. Click on “Internet Browser”.
(Note: Internet Explorer 8 (IE8) is the preferred browser for MichelinB2B applications). 7. Type www.michelinb2b.com. 8. Type your User Name and Password . 9. Press Enter or click Login to launch the MichelinB2B Home Page.
The ‘Credit Card Management’ link will be located on the MichelinB2B Home Page under “Quick Links”.
10. Click ‘Credit Card Management’.
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Credit Card Management The Credit Card Management application will require user name and password to access the secured database. User Name will be populated based on your MichelinB2B login. However, for security reasons, your password must be re-entered to access the secured credit card database.
Re-enter password and press Enter or click Login . The Credit Card Management Application home page will be displayed.
Add/Create Credit Card Record Credit Cards stored within the ‘Credit Card Management’ application will be ‘owned’ by the individual User ID. ‘Owner’ is defined as the individual ID that has access to change and/or delete existing credit card records. The ‘owner’ of a credit card can also add associated users to the card for use within other eBusiness applications. (This will be described later in this document.)
Need Help Logging Into michelinb2b.com or Credit Card Management Application? Call the eBusiness Help Desk at 1-888-624-2638.
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Once the Credit Card Management application is launched, place mouse over Main Menu . Manage Credit Card will be shown. Click on ‘Manage Credit Card’ , and the following screen will be displayed.
The default display when clicking Manage Credit Card will be the ‘Search’ screen. To add credit card data, click on the +Create button. The Create screen will be displayed.
Enter information to store your credit card. Keyed data, such as name on the card, should match name displayed on face of actual credit card. Address entered should match the billing address on credit card statement. Invalid information entered could result in a failure to receive authorization from the bank for any future transactions using that card. All fields are mandatory, with the exception of phone number and Alias, a special name that can be given a card for easy identification with eBusiness applications. NOTE: Michelin currently accepts MasterCard, Visa, and American Express in all eBusiness applications.
Once all information has been entered, click Save. Screen will refresh with message that card has been created successfully as shown below.
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If required information is missing or not valid, when attempting to save, the system will prompt with error message. All errors must be resolved before credit card entry can be saved.
Example of Error message “Credit Card already exists” shown above. Be sure to check for the system generated messages to ensure the card has been added successfully. There is no limit to the number of cards that can be entered by an individual ID; therefore, it may be necessary to scroll down to see the actual message prior to leaving the credit card application. Updating Credit Card Records Log into michelinb2b.com and click to access ‘Credit Card Management’ Application from Quick Links. Place mouse over Main Menu, click ‘Manage Credit Card’. Screen will load displaying all existing credit cards stored in the database as shown below:
18. Select Card by clicking on the hour glass beside desired credit card number. The credit card
details screen will display.
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19. Make necessary changes, ex: expiration date.
(All fields with the exception of the credit card number can be modified.) 20. Click Apply. The stored credit card list will be displayed indicating changes are pending on card previously modified.
21. Click Save
NOTE: All modifications to existing credit card records require APPLY and SAVE actions to complete changes. If Apply and Save are not clicked, updates will not be made. Deleting Credit Card Records 1. Select card by clicking in the box on the list screen beside the desired card. This action will
place a check mark in the box indicating card selection.
2. Click Delete Selected. Card selected will be marked for deletion.
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3. Click Save.
Deletion of Credit Card Records can also be done via the detail page using the same steps for making changes. Changes and Deletion of Credit Card Records can be done one at a time and then saved, or you can select cards to modify, click Apply or Delete, then click Save to update all records at once.
Note: If the paper note is present on any credit card record in the display list, this indicates that a change or delete action is pending. SAVE must be clicked to complete the requested action. (The blue X on paper note indicates changes to credit card are pending and the red X indicates the credit card has been marked for deletion. SAVE must be clicked to complete updates.) Adding Associated Users The ‘owner’ of a stored credit card can add associated users to that card. An associated user can be defined as an individual that would need to apply a stored card within an eBusiness application, such as eFleet, Approve Orders, and BibPay. Individuals must have their own unique user name and password to MichelinB2B to be designated as an associated user. (If user name and password is needed, individuals can log into michelinb2b.com and self register.) To add associated users to a registered card, complete the following steps: 1. From the search screen, select the card by clicking on the magnifying glass.
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The ‘Details’ screen will be displayed.
2. Type in the MichelinB2B User ID of the person to be associated to the card. 3. Click Lookup User .
The user name associated to the specified ID will be displayed. Validation of the person being assigned to the card must be done by card owner before confirming. 4. Click Confirm User .
Message will be displayed indicating the User ID has been assigned as an Associated User.
Additional associated users can be added by completing steps 2-4. There is no limit to the number of associated users that can be added to a single card. After all associated users have been confirmed:
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5. Click Apply .
The Credit Card list will be displayed indicating pending changes (paper note icon).
6. Click Save. Associated Users will now have visibility of the token card information within the eBusiness applications where applicable. Note: All changes or deletions can be canceled prior to doing a Save by clicking Discard All . Selecting Discard All will set all cards pending changes back to their original values.
Customer Service Contact Information: NAFA Fleets 1-800-382-2456 eBusiness Support 1-888-624-2638
