Case Study
www.saglobal.com
Client overviewBrightstar is a global wireless services
company that caters to mobile device
manufacturers, wireless operators, and
retailers across six continents.
Solutionsa.global helped Brightstar upgrade their
existing Microsoft Dynamics AX 2009
based-supply chain solution to the latest
Microsoft Dynamics AX 2012 R2 platform to
meet its complex and growing business
needs.
ResultsWith the Microsoft Dynamics AX 2012 R2
platform, Brightstar could:
• Optimize inventory valuations
• Reduce total cost of upgrade
• Improve employee productivity
Leading wirelessservices companygains enhanced
operational efficiency
Complex needs demandan exceptional solution Brighstar offers a host of benefits that cater to specific inventory management
customer needs. This includes inventory ownership and management
programs that:
• Reduce inventory ageing
• Eliminate device obsolescence
• Minimize inventory carrying costs
• Enable inventory accuracy
As Brightstar ’s inventory valuation services got more complex due to greater
volumes of transactions and under management of inventory levels, it looked
for an even more sophisticated solution that would enable them to further
extend and optimize their inventory management services.
Brightstar was also looking for a new Microsoft Partner with in-depth Microsoft
Dynamics AX expertise to support them globally.
Company overviewHeadquartered in Miami, FL, USA, Brightstar is a global wireless
services company that caters to mobile device manufacturers,
wireless operators, and retailers spread across six continents.
Services offered by Brightstar include value-added distribution,
supply chain solutions, handset protection and insurance
services, buy-back and trade-in solutions, multi-channel retail
solutions, and financial services.
Upgrade to a sophisticated costing modelBased on Microsoft’s recommendation as the partner of choice for
Microsoft Dynamics AX services and a thorough evaluation process,
sa.global was chosen as Brightstar ’s partner. sa.global conducted a
detailed requirement analysis and recommended that Brightstar
upgrade their existing Microsoft Dynamics AX 2009-based supply
chain solution to the latest Microsoft Dynamics AX 2012 R2
platform, mainly on the basis of efficiency gains they would realize
quickly in their inventory costing.
Microsoft Dynamics AX 2012 R2 features a more sophisticated
inventory costing model which is ideal for businesses and situations
where there are a very large number of inventory items along with
very high number of movements in inventory. This new model
proved to be a perfect fit for Brightstar ’s now complex and growing
business and the gains in efficiency that would be realized were
enough of a reason to upgrade to Microsoft Dynamics AX 2012 R2.
sa.global offered a complete approach to upgrading Brightstar ’s
Microsoft Dynamics AX installation, covering the conversion of
custom code, migration of data as well as training of end users. This
upgrade was to cater to multiple Brightstar offices located in various
geographies.
Following the best practices gained from performing multiple
upgrades to Microsoft Dynamics AX 2012, sa.global’s Microsoft
Dynamics AX 2012 upgrade process is designed to keep downtime
to a minimum. This shorter downtime meant less impact on opera-
tions and lower total cost of upgrade for Brightstar.
Impressed and convinced with sa.global’s advanced level of
expertise and extensive proficiency in Microsoft Dynamics AX 2012,
Brightstar signed up for a host of other services around Microsoft
Dynamics AX 2012.
NeedAssessment
Fit-GapAnalysis
TechnicalUpgrade
Functional
Upgrade
Data
Migration
Go- Live
User
Training
Support
Upgrade Process Overview
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www.saglobal.com
Operational efficiencies andimproved productivity Offering benefits that vastly optimized Brightstar ’s inventory
management services, sa.global was able to meet their specific
requirements. The key benefits realized by Brightstar are:
• Optimized inventory valuations that ensured enhanced operational efficiencies in speed, accuracy, and performance
• Vast time-to-value benefits from the Microsoft Dynamics AX 2012 R2 upgrade
• Reduced costs without the need to hire, train, and retain in-house Microsoft Dynamics AX professionals as sa.global handled the entire Microsoft Dynamics AX 2012 R2 upgrade process
• Improved employee productivity with the built-in, role-tailored workflows in Microsoft Dynamics AX 2012 R2
• Empowered employees with in-depth business insights with the detailed operational reporting functionality in Microsoft Dynamics AX 2012 R2
• Advanced distribution enhancements within logistics and sales order management