Microsoft - Dynamics AX 2012- presentatie inspiratiesessie mazars - Aldert Kadijk 5 sept

Sara

Finance Director

Customer

Customer Service

EmployeeEmployee self service

Vendor

Vendor Self service

Vince

Retail Ops Manager

Lacey

Store Manager

Inga

Merchandising Mgr

Tim

Retail IT Manager

John

Inventory Clerk

June

Practice Manager

Tricia

Project Member

Lisa

Customer Service

Representative

• Architecture & Engineering• Construction• Specialty Trade Contractors• Commercial Real Estate and

Property Management

• Advertising• Broadcast • Film• Music• Publishing• Sports

• Accounting• Consulting • Legal• IT Services• Outsourced, Managed,

and Data Services• Staffing

Professional Services AEC and Real Estate Media and Entertainment

Talent-driven, project-centric, and intellectual-capital intensive

On-Time

Delivery

Project

Margin

Backlog

EBITDA

Bid-to-Win

Resource

Mgmt.

Bill Rates

Attrition

“Maturity is determined through alignment and focus both within and across functions.”

At Level 4 the organization has implemented structured business processes and utilizes integrated information

systems to assure there is “one view of the business.”

Source: The 2012 Professional Services Maturity™ Model from SPI Research

Level 5Level 4

Level 3Level 2

Level 1

30% 25% 25% 15% 5%

Bid-to-Win Ratio (per 10 bids) 4.37 4.96 5.48 6.17 6.36

Employee Annual Attrition 9.1% 8.7% 5.7% 5.7% 5.5%

Employee Utilization 65.5% 69.0% 67.4% 76.6% 84.1%

Projects Delivered on Time 67.1% 71.6% 82.6% 85.5% 91.4%

Annual Revenue per Employee (k) $104 $145 $195 $203 $261

Earnings Before Income Taxes,

Depreciation & Amortization (EBITDA)4.7% 11.7% 14.5% 18.7% 28.9%

“Information Technology (IT) is becoming an increasingly critical component of PSO success…. SPI Research believes one of the best ways to improve organizational performance is to deploy integrated applications to facilitate decision-making.”

7%

36%

3%

11%

8%

8%

17%

8%

41%

5%

12%

12%

5%

4%

4%

6%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50%

New Clients (33.0% before CRM)

Deal Pipeline (152.0% before CRM)

Target Margin Achieved (84.0% before CRM)

Avg. Project Overrun (8.9% before PSA)

Billable Utilization (66.2% before PSA)

Project Margin (33.1% before PSA)

Project Cancellation (2.3% before HCM)

Annual Rev./Consultant ($184K before HCM)

Performance Improvement with Standalone and Integrated Business Applications

Performance

Gain With

Adoption of

Stand-Alone

Application

Further

Performance

Gain With

Integration

Into Financial

Mgmt System

Source: The 2012 Professional Services Maturity™ Model from SPI Research. Percentages represent relative

improvement over baseline without purpose-specific software solutions.

Professional Services Media and EntertainmentAEC and Real Estate

http://www.microsoft.com/casestudies/Microsoft-Dynamics/Telstra-Media-Classifieds/Online-auctioneer-slashes-invoice-processing-times-and-support-costs-with-new-automated-billing-system/4000010058

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Exclusive-Resorts-LLC/Destination-Club-Generates-Rapid-ROI-Enhances-Services-Takes-Control-of-Business/4000009718

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Zimmerman-Advertising/Retail-Advertising-Agency-Bolsters-Financial-Management-for-Process-Efficiency/4000009300

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX-4.0/Larsen-Toubro-Integrated-Engineering-Services/Integrated-Engineering-Services-Business-Unit-Improves-Business-Operations/4000009224

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/National-Technical-Systems/Professional-Services-Leader-Generates-Large-Savings-and-Empowers-Employees/4000007129

http://www.microsoft.com/casestudies/Microsoft-Dynamics/Teck-Resources/Teck-s-coal-business-unearths-stronger-procurement-processes-with-Microsoft-Dynamics/4000008850

http://www.microsoft.com/casestudies/Microsoft-Dynamics/Kabbani-Construction-Group/Construction-Company-Cuts-Reporting-Time-with-Resource-Planning-Solution/4000006807

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Acerta/HR-Service-Provider-Performs-Architecture-Assessment-to-Ease-Upgrade/4000006647

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/EwingCole/Architecture-Firm-Strengthens-Project-Management-with-Integrated-Solution/4000004426

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Network-Equipment-Technologies/Impact-of-Microsoft-Dynamics-AX-2009-on-User-Productivity/4000003979

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX-4.0/The-Linc-Group/New-Solution-Supports-Advanced-Business-Decisions-by-Service-Company-Employees/1000003724

http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000000946

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/LatinWorks/Fast-Growing-Advertising-Agency-Upgrades-Financial-Management-to-Support-Growth/4000009299

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/SPORT1/Broadcasting-Company-Cuts-Costs-by-15-Per-Cent-with-Business-Management-Solution/4000006903

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/DEME/Construction-Firm-Improves-Performance-by-Conducting-a-Health-Check/4000007773

http://www.microsoft.com/casestudies/Windows-Server-2008-Datacenter/Freelance-World/Accountancy-Provider-Transforms-Customer-Service-with-Business-Management-Solutions/4000005392

http://www.microsoft.com/casestudies/Microsoft-Hyper-V-Server/Hassell/Design-Company-Slims-Down-on-Servers-after-Virtualising-Test-Development-and-Backup/4000005034

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Long-Hau-Corporation/Industrial-Park-Improves-Productivity-with-Cloud-Based-ERP-Solution/4000009864

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX/Layered-Tech/Hosting-Firm-Provides-On-Demand-Services-with-a-Tailored-Scalable-ERP-Solution/4000002792

http://www.microsoft.com/casestudies/Microsoft-Dynamics-AX-4.0/Cinemark-Brazil/Theatre-Operator-Debuts-Integrated-Financial-Solution-to-Rave-Reviews/4000002296

http://melco-crown.com/eng/main.php

http://www.truland.com/

http://www.microsoft.com/casestudies/Microsoft-Biztalk-Server-2006/NCC-Roads/Construction-Company-Streamlines-Processes-with-Human-Resources-and-Finance-Solution/4000002809

http://www.omnicomgroup.com/home

Microsoft Dynamics: Stepping onto Large

Enterprise Turf (.pdf file, 395 kb) http://www.microsoft.com/en-

us/news/itanalyst/docs/05-01-12ValueMatrix.PDF

http://www.microsoft.com/en-us/news/itanalyst/docs/11-30-12Dynamics.aspx

http://www.microsoft.com/en-us/news/itanalyst/docs/05-01-12ValueMatrix.PDF

Consumer + Business

HORIZONTAL CAPABILITIESeProcurement | BUDGET PLANNING | LIFECYCLE SERVICES

INDUSTRY SPECIFIC CAPABILITIESWAREHOUSE & TRANSPORTATION | DEMAND PLANNING | CLIENTELING

MICROSOFT WINDOWS 8 APPSEXPENSE | TIME | APPROVALS

MOBILE APPSEXPENSE FOR WINDOWS PHONE 8 | iPhone | ANDROID

PLANNED FOR Q1

2014

Aldert Kadijk – [email protected]

Date post:	17-Dec-2014
Category:	Technology
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