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Intelligent Notification™
Software platform for important message delivery
PRESENTED TO: SINGLEWIRE USER GROUP
BY: RENE GROSSRIEDER | VICE PRESIDENT WORLDWIDE CHANNELS & ALLIANCES GENERAL MANAGER, INTERNATIONAL OPERATIONS
MARCH 14, 2012© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
Customer SuccessPENN STATE
MIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
Mass Notification Market
MIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
Gartner Market Statistics
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 4
The Gartner revenue estimates for the U.S. market — based on vendor supplied information, publicly available information, and projections based on our understanding of the market and the vendors — for 2008 through 2011 are as follows:
• 2007 — $300 million• 2008 — $420 million• 2009 — $570 million• 2010 — $610 million• Estimated 2011 — $650 million
Also:•Gartner expects consolidation of the market within the next five years•By 2015, more than 50% of enterprises will have implemented EMNS capability, up from 25% in 2011
Gartner Magic Quadrant
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 5
Conclusion – increase response ratio
Multi-model notifications
results in higher response rates
Other considerations:– Testing on a quarterly basis
– The more customized and branded the higher adoption
– Using mobile applications address the transaction fee cost issues for recipients
– Response is everything
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 6
Company ProfileMIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
Who is MIR3?
• Privately held
• Began in 2001
• Approx. 80 employees
• All software development and testing is local
• Global presence:– HQ in San Diego, CA
– EUR office in London
– ME office in Bahrain
• More than 5,000 installations– Over 130 Higher Education
Institutions
– Many of the Global Fortune 100
– Top 3 US cellular providers
– Top 4 global oil and gas
– Top 3 beverage bottlers
– 3 of the 5 largest financial institutions
– Many US government departments
The pioneer of enterprise notification and response software
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 8
2008 | 2009 | 2010 | 2011
EUROPELondon Headquarters of MIR3 UK Ltd. Datacenters in London and Zurich
AMERICASSan Diego Headquarters
Datacenters in San Diego, Denver, Chicago, Washington, DC and Toronto
MID-EAST/AFRICABahrain Headquarters of MIR3 Middle East
SAN DIEGO, CACorporate Headquarters
A Growing, Global Company
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 9
Intelligent Notification for…
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 10
CUSTOMER SERVICE
MARKETING
EVENT MANAGEMENT
HUMAN RESOURCES
SUPPLY CHAIN LOGISTICS
SALES MANAGEMENT
BUSINESS CONTINUITY
DISASTER RECOVERY
STAKEHOLDER COMMUNICATION
EMPLOYEE SAFETY
MASS ABSENTEEISM
EMPLOYEE LOGISTICS
IT SERVICE MANAGEMENT
IT SERVICE CALL
IT SERVICE DESK
INCIDENT MANAGEMENT
INCIDENT RESPONSE
CRISIS MANAGEMENT
PANDEMIC PLANNING
FACILITY PLANNING AND MANAGEMENT
EMPLOYEE ACCOUNTABILITY
PUBLIC SAFETY
Who Uses Intelligent Notification?
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 11
FINANCE
TRANSPORTATION
ENERGY
HEALTHCARE
EDUCATION
MANUFACTURING AND TECHNOLOGY
GOVERNMENT
*This document is not for marketing purposes.
SingleWire and MIR3Quality Partners
MIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 13
Why SingleWire Chose MIR3?
Quality partner focused on mutual success
Mobility Expertise
Superior API with strong feature set
Most powerful notification platforms
No single point of failure architecture
Scalable, fully redundant global infrastructure
Superior customer support
Strategic Partnership
MIR3 RESELLERinEnterprise
• SaaS, licensed and hybrid deployment models
• Easy to use and deploy
• Proven reliability and scalability
• Seamless integration with most platforms
• Large global infrastructure
• GIS capability
OEM PARTERAPI Integration
• InformaCast Mobility Plugin
• One-Step Notification
• SOAP Architecture
• XML Payload
• Data resides in Singlewire application
• Leverages MIR3 fault-tolerant Infrastructure
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 14
inEnterprise Intelligent Notification Platform
SOLUTION OVERVIEW
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
Deliver important messages…
…and receive meaningful responses.
to anyone… anywhere… at any time…
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Launching Notifications is Easy
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CREATE NOTIFICATION
SELECT RECIPIENTS
SEND!
Full-featured Notification Platform
REACH PEOPLE ON ANY NUMBER OF DEVICES
EASILY MANAGE RECIPIENT CONTACT DATA
CHOICE OF RESPONSE OPTIONS
LAND LINE
SMARTPHONE
SMS
BLACKBERRY PIN-TO-PIN
MIR3 MOBILE RECIPIENT APP
PAGER
FAX
TTY
CSV
LDRPS
LDAP
FLAT FILE
USER-ENTERED VIA WEB PORTAL
CALL BRIDGE
FREE FORM TEXT
MULTIPLE CHOICE
TEXT TO SPEECH
RECORDED
CASCADE NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 18
How Intelligent Notification Works
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 19
WebServices API
Full Audit Reporting
• Real time, up to the minute reports
• Who received notifications, by which modality, at what time, and if and how they responded
• Distribute detailed reports
• Multiple report formats
• Interactive reporting
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 20
Optional Enhancements
INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
MIR3 Mobile Recipient
• Join a conference call with one touch, eliminating the need to dial a call-in number or remember an identifier
• Rejoin a conference call immediately if disconnected, as often happens on mobile phones
• Respond to an alert with one touch; there is no need to key in special codes or reply by email or SMS
• Automatically identify location so they can be directed to take appropriate action or take cover if in danger
• Send and receive alerts at no charge, unlike phone or SMS alerts
• Branded application for iPhone and Android
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 22
Location-based Notification: inGIS
• Geo-query module delivers alerts based on location
• Familiar mapping interface
• Draw directly onto mapped areas to create dynamic recipient groups
• Supports WMS standard to add overlays for property lines, utilities, infrastructure, weather, etc…
• Recipient icons show real-time status of individuals contacted
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 23
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 24
• Update recipient data from your master database to the MIR3 database
• Maintains data integrity
• Updates run automatically based on your schedule
• Flat file option covers most databases with no customization
• Easily customized for your database
• Available as hosted or installed
Data Management Solution: inConnect
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 25
inAccount Portal
• Self registration portal for users
• Enables quick registration
• Uploads information to the MIR3 system
• Enables easier data management
• Empowers users
• Self update of personal information
• Device priority – administrative override
Integration Solution: inSDK
Software Development Kit for inEnterprise
• Add inEnterprise notification to your legacy or custom-built applications simply and easily– Seamless integration– Includes easy-to-use API– Allows rapid proof of concept
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 26
Customer SuccessSTRAC
MIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
DemonstrationMIR3 INTELLIGENT NOTIFICATION
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential.
© 2011 MIR3, Inc. All Rights Reserved. Proprietary and confidential. 29
CONTACT:
Herve LeConte – Director, Channels and Alliances, MIR3, [email protected]