MITEL – SIPCoE

Technical Configuration Notes

Configure Mitel UC360 Video SIP Phone for use with Avaya Session Manager

SIP CoE 13-4940-00267

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Mitel Technical Configuration Notes – Configure Mitel UC360 Video SIP Phone for use with Avaya Session Manager

September 2013, 13-4940-00267

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Table of Contents

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OVERVIEW ...................................................................................................................................................... 1 INTEROP HISTORY .................................................................................................................................................... 1 INTEROP STATUS ..................................................................................................................................................... 1 SOFTWARE & HARDWARE SETUP ................................................................................................................................ 1 TESTED FEATURES .................................................................................................................................................... 2 DEVICE LIMITATIONS ................................................................................................................................................ 3 DEVICE RECOMMENDATIONS ..................................................................................................................................... 3 NETWORK TOPOLOGY .............................................................................................................................................. 4

CONFIGURATION NOTES ................................................................................................................................. 5 AVAYA AURA CONFIGURATION NOTES ......................................................................................................................... 5

Identity............................................................................................................................................................ 5 Communication Profile ................................................................................................................................... 7

MITEL MIVOICE VIDEO UNIT SETUP NOTES ................................................................................................... 10 SIP Configuration .......................................................................................................................................... 10 Camera Configuration .................................................................................................................................. 10

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Overview This document provides a reference to Mitel Authorized Solutions providers for configuring Avaya Aura Session Manager to host the Mitel MiVoice Video. The different components can be configured in various configurations depending on your VoIP solution. This document covers a basic setup with required option setup.

Interop History

Version Date Reason

1 September 13, 2013 Initial Interop of the Mitel UC3650 Video Unit release v2.0.1.5 with Avaya Aura Session Manager release 6.2

Interop Status The Interop Avaya Aura Session Manager has been given a certification status. This device will be included in the SIP CoE Reference Guide. The status Avaya Aura Session Manager has achieved is:

The most common certification which means that Avaya Aura Session Manager has been tested and/or validated by the Mitel SIP CoE team. Product support will provide all necessary support related to the interop, but issues unique or specific to the 3rd party will be referred to the 3rd party as appropriate.

Software & Hardware Setup This was the test setup to generate a SIP Audio and Video Calls (both point to point and multipoint) while the Mitel MiVoice Video Unit was registered to the Avaya Aura Session Manager. Mitel MiVoice Business is not a required part of the configuration.

Manufacturer Variant Software Version

Mitel MiVoice Video Unit 2.0.1.5

Avaya Aura Session Manager 6.2

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Tested Features This is an overview of the features tested during the Interop test cycle and not a detailed view of the test cases. Please see the SIP Line Side Interoperability Test Pans for detailed test cases.

Feature Feature Description Issues

Basic Call Making and receiving a call

Call Hold Putting a call on hold

Conference Conferencing multiple calls together

Video Video Capabilities

Application Sharing Able to share an application from the MiVoice Video

Remote Desktop Able to share a remote desktop from the MiVoice Video

URI Dialing Making calls using URI Dialing

- No issues found - Issues found, not recommend - Issues found Not tested/applicable

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Device Limitations This is a list of problems or not supported features when the Mitel MiVoice Video Unit registered to Avaya Aura Session Manager.

Feature Problem Description

Video Resolution CIF

Issues were experienced when forcing the MiVoice Video Unit down to CIF level resolution in which video connections where not consistently established. It is recommended to leverage resolutions higher than CIF.

Avaya SIP Feature Server Capabilities

Solution was deployed without the use of the Avaya Feature Server. The MiVoice Video Unit does not support the Avaya AST SIP stack, as such Avaya application sequencing is not tested or supported on this device.

Device Recommendations The Mitel MiVoice Video Unit is recommended to be deployed as a SIP Extension without configuration of Application Sequencing as the MiVoice Video Unit does not support this proprietary Avaya functionality.

Additionally, TLS registration between the Mitel MiVoice Video Unit and Avaya Aura Session Manager was not tested and is therefore not supported.

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Network Topology This diagram shows how the testing network is configured for reference.

Figure 1 – Network Topology

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Configuration Notes This section is a description of how the SIP Interop was configured. These notes should give a guideline how a device can be configured in a customer environment and how the Mitel MiVoice Video Unit was configured in our test environment.

The Configuration Notes provide the steps required to add a MiVoice Video Unit to an existing Avaya Aura Session Manager Environment [ASM]. This assumes that the customer has a fully functional environment prior to the steps provided below. Please consult Avaya Documentation for steps required to deploy Avaya Session Manager.

Proper dial plan configuration and deployment is required in all deployments. The configuration scenario depicted below does not leverage the Avaya Feature Server (Avaya Communication Manager [ACM]), as such, ACM should be configured to send the block of extensions to be utilized for the MiVoice Video Units up to ASM for processing in order to allow legacy H.323 endpoints registered to ACM to communicate to the MiVoice Video Units.

Disclaimer: Although Mitel has attempted to setup the interop testing facility as closely as possible to a customer premise environment, implementation setup could be different onsite. YOU MUST EXERCISE YOUR OWN DUE DILIGENCE IN REVIEWING, planning, implementing, and testing a customer configuration.

Avaya Aura Configuration Notes The following steps show how to program configure Avaya Aura Session Manager to accept registration from a Mitel MiVoice Video Unit.

Identity 1. Go to ‘User Management Manage User’ 2. Click on ‘New’ 3. Under the Identity Tab Configure the Information as necessary for the endpoint being

created

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Figure 2 – User Identity

NOTE

Login Name and Password are utilized by Avaya for SIP Personal Information Manager (SPIM) and not used by the endpoint for endpoint registration. This enables the user being created to log in and manage personal information and select features as enabled by their administrator.

NOTE Login Name is required to be configured in email or SIP URI notation. Typical deployments consist of ‘extension@sip.domain’

NOTE ASM requires complex passwords by default for this field

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Communication Profile

4. Configure the Communication Profile Password (As shown below in Figure 3)

Figure 3 – Communication Profile

5. Scroll down to ‘Communication Address’ and click ‘New’ 6. Select Type: ‘Avaya SIP’ (although ‘Other SIP’ could also be selected, Avaya SIP auto-

completes the SIP Domain options and reduces opportunities for error)

NOTE Communication Profile Password is the “Login Password” configured on the MiVoice Video Unit

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Figure 4 – Communication Address

7. In the ‘Fully Qualified Address’ Box enter the extension number that you wish to use. 8. Select the SIP domain in the drop down box

• This value will correspond with the ‘Server Address’ value on the MiVoice Video Unit. To provide resiliency and simplicity in the network, utilizing an FQDN value that resolves via DNS to all instances of Avaya Session Manager. This value must match the value selected in the drop down box.

9. Click ‘Add’ to add the communication address 10. Scroll down to ‘Session Manager Profile’ and select the checkbox to expand the option.

Figure 5 – Session Manager Profile

11. A ‘Primary Session Manager’ must be selected. This is the element that the MiVoice Video will register to first.

• If a Secondary Session Manager is selected then that node will accept registration requests from the MiVoice Video Unit. This is how resiliency can be

NOTE It is recommended to use a numeric extension or id. Although Avaya allows for an alpha-numeric ID and will route on that value, most endpoints do not have the ability for alpha-numeric dialing.

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provisioned for the MiVoice Video Unit, as only one server may be specified on the Unit.

12. Leave the following fields set to ‘(None)’: • Origination Application Sequence • Termination Application Sequence • Survivability Server

13. Set the ‘Home Location’ to the appropriate Location for Call Admission Control admittance.

14. Click ‘Commit’ to save all changes. You will be returned to the User Management page and should see the newly created user

NOTE

Generic information for SIP endpoint configuration can be viewed on Avaya’s ‘Avaya Mentor’ Youtube Channel available at the following link: http://youtu.be/2OrdTwTZ3X8

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UC360 Video Unit Setup Notes The following steps show how to program the Mitel UC360 Video Unit to register with Avaya Aura Session Manager. Consult the Mitel UC360 Video Unit Administration guide for complete programming instructions.

SIP Configuration 1. Navigate to Settings Advanced

a. The default password is "admin".

2. Go to System Settings SIP Settings.

3. Under Server Address, FQDN of the SIP Domain specified in step 8 in the previous section.

4. Enter the Username, Display Name, Login Name and Login Password as configured in ASM.

a. Username As configured in step 7 previously

i. If you configured 61000@sip.customer.net, 61000 would be the username

b. Display Name This field should be the same as the Username

c. Login Password As configured in step 4 previously

5. Verify that TLS is not enabled, as it has not been tested for interoperability.

Camera Configuration 1. Navigate to Settings -> Camera Settings

2. Enter the IP address of the supported network camera.

a. The port should be left blank.

b. Alternatively, use the ‘Search’ functionality and select the specified camera once discovered.

3. Enter the Username and Password as configured in the phone.

a. By default this is configured and should be left as the default settings unless changes have been made on the camera.