LESSONS  FROM  THE  PUBLIC  SECTOR:  HOW  THE  CITY  OF  BOSTON  IS  LEVERAGING  THE  DATA  DELUGE

Jascha  Franklin-­‐Hodge  @jfh  CIO  City  of  Boston

Hawthorne  Room

Data-Driven Boston Jascha Franklin-HodgeChief Information Officer

“thriving, innovative, healthy”

“the measures that we are talking about translate into real impact

for people of this city”

…using digital tools to track the administration’s progress will help Boston

become “the first 21st-century city in America.”

Re

Measuring a vision

Vision Housing is affordable, accessible, and safe for all residents.

Goals • Build 53,000 new units of housing • 50% fewer undergrads off-campus • Idle city-owned land used for housing

Measures • # of units permitted (market, affordable, dorm) • # of vacant parcels sold for development • Time to complete permit review • Housing costs versus income • Response time to code violation complaints • % of rental units inspected • # of homeless people in shelters / on street • % of residents with 1/2 mile of transit station

- Peter Drucker

“What gets measured, gets managed.”

From the Mayor’s office…

… to the manager’s laptop.

As of 11/2/14ISD Plans & Zoning Overview -YTD

Red = More than 3 apps &more than 25% overdue Closed 10/20/14 - 11/2/14 Closed Current YTD - 2014 Open

Plan Examiner Closed Apps % Processed OnTime Closed Apps % Processed OnTime Declared Value Open Apps % Overdue

Douglas D Wohn 0 0.00% 0.00% 441 391 69.84% 77.49% 115,474,278 0 0.00% 0.00%

Francesco D'Amato 20 16 95.00% 100.00% 391 329 86.45% 87.84% 102,638,421 2 1 50.00% 0.00%

George E Kincaid 6 3 33.33% 33.33% 123 93 47.97% 59.14% 8,968,420 17 16 82.35% 81.25%

Kenneth G Morin 14 11 28.57% 36.36% 314 266 49.36% 56.39% 367,826,861 75 60 64.00% 56.67%

Kevin W Yetman 11 7 36.36% 57.14% 251 206 44.22% 53.40% 69,590,945 30 27 23.33% 14.81%

Luis A Santana 21 17 90.48% 88.24% 374 324 75.40% 82.41% 367,519,423 29 27 6.90% 3.70%

Marc A Joseph 26 23 88.46% 95.65% 315 238 58.10% 74.37% 415,850,053 51 46 9.80% 2.17%

Thomas J White 16 12 62.50% 83.33% 424 350 59.20% 69.14% 1,028,425,702 42 35 30.95% 22.86%

Thomas O'Donnell 15 15 100.00% 100.00% 193 193 89.12% 89.12% 14,489,384 5 5 0.00% 0.00%

Total 129 104 74.42% 83.65% 2,826 2,390 65.78% 73.85% 2,490,783,488 251 217 35.86% 28.11%

Yellow background represents metrics for applications which never went to a Board of Appeals milestone

Determination of Overdue is based on 'Workdays in Review' which is a sum of the total weekdays to review each iteration of Building/Zoning reviewsDraft for discussion and policy-making purposes only

Managing individual performance

80% reduction in time lost to injury

Fire inspections 5X more effective

20% improvement in rodent control

Open Data

Explore the City’s budget

Follow along as we walk the City

Keep track of plowing operations in your neighborhood

Making sense of it all

ETL

STORAGE SQL

SOURCE

OUTPUT

City of Boston Data Architecture - TARGET

Open Data Portal

HANA

Enterprisesystems

(CAD, CRM, permitting, BAIS, Munis, etc.)

Spreadsheets / manual process

Data warehouse ETL

(Qlarion + COB)

Enterprise reporting

(SAP BI / Qlarion + COB)

ReportingETL

(tools TBD)

City

VendorHybridResponsible Party:

Mayor’s Dashboard

(Tableau / COB + vendor)

Ad-hocreporting

(Tableau / COB)

(legacy data flow)

BAR

(tools TBD)

What’s Next

• Public-facing dashboard

• Assist cabinets in aligning measures with Mayoral vision

• Monthly cabinet performance meetings

• Dive in to departments to help managers use data tools

• Analytics pilot projects

• Flexible reporting & visualization

• Enhance technology platform for managing data