RULES OF ENGAGEMENT:
GRATEGYCOPYRIGHT 2014. LISA RYAN, GRATEGY. ALL RIGHTS RESERVED.
Six Strategies to Increase Productivity Profitability and
Passion in the Workplace
Learn how Beaches Restaurant, Portland Airport knows how to make employees and customers feel appreciated.
Do you wake up with positive expectancy of the day ahead?
Or are you expecting someone to throw a “Monkey wrench” into it?
DISCLAIMER
Not your “pie in the sky” gratitude – it’s real and it works
Yes, money is tight… so what!
You’re
Gratitude is an emotion…
Back in the day…
GRATITUDE JOURNAL
Gratitude Group
Employee satisfaction is functional.
Employee engagement is emotional.
SATISFACTION VS ENGAGEMENT
Why Disengaged Employees Leave
67%
DISENGAGED EMPLOYEES
5x more safety
incidents
2.5x more sick days
87% more likely to leave
http://kevinkruse.com/employee-engagement-research-master-list-of-29-studies
Only 29% of employees are engagedGallup.com
ENGAGED EMPLOYEES
-Management is transparent-Invest in Staff
Feel safe
Feel appreciate
d
-Provide Coaching & Feedback-Express Appreciation
Want to contribute
REPLACING AN $8/HR EMPLOYEE
• Society Human Resource Mgmt. $3,500• Superb Staff Services $8,000• Workforce Magazine $10,000• Saratoga's HR Financial Report $ 16,000
• Average Turnover Cost $9,444
T.H.A.N.K.S.
TRUST
If a manager is ineffective at earning trust – the lack of team performance will speak for itself and turnover will become increasingly apparent. You can’t hide if you are an ineffective manager who has trouble earning trust. (Forbes.com)http://www.forbes.com/sites/glennllopis/2012/07/10/effective-managers-earn-trust-quickly-by-doing-5-things-well/
HOW TO BUILD TRUST
• Be approachable, competent and consistent• Act with honesty and integrity• Treat staff with respect• Lead by example• Admit mistakes
http://bit.ly/XXuing
HELP
“My manager promoted me to an officer position that all the men in the company coveted. It was very brave of him, and it made me wantto go through walls to prove how right he was to promote me.”
Joan Yankowitz, Founder, JB Short Marketing
HELP YOUR STAFF GROW
• Cross-train for lateral development• Provide funding for training• Personalize a long-term career plan• Be proactive and measure results• Mentoring program• Empower supervisors
APPLAUD
“I had a CEO shake my hand and congratulate me on a job well done (in the presence of my colleagues). The icing on the cake was his knowledge of detail for the project I was working on.”
Craig Postlethwaite, President, Shimmer Digital Media
APPLAUSE, APPLAUSE
• Written notes• Congratulations • Public• Permanent• Verbal – be specific
NAVIGATE
“My colleagues got togetherto throw me a surprise bridal shower. My boss not onlyparticipated, she allowed the whole event to happen on work hours. It was not just showing me appreciation but the entire team too.”
Shannon Hartman, Training Specialist at Dale Carnegie
WAYS TO NAVIGATE BALANCE
• Focus on outcomes• Ask for win/win• Sponsor family events• Formal policies• Informal practices
KNOW
“My employer made me Employeeof the Month, and brought a bottle of wine to my desk. When I told her‘Thank you, but I don't drink wine,’ she went and got me a box of cookies!”
Vasco "Roscoe" P. de Sousa, Media Producer
DO YOU KNOW?
SERVE
“My manager hired a car service to pick me up so I would get to work at 9:30 and not 10 though everyone else came it at 9.”
Cheryl Roshak, Founder of CatapultMe
SERVE
Service attitude Informed employees Create an experience Ask their opinions Consider employee’s viewLead with your heart
•Trust – Performance•Help – Engaged•Applaud – Proud•Navigate – Reduce Stress•Know – Important•Serve - Included
“Silent gratitude isn't much use to
anyone.”
G.B. Stern
Your Insight Please…
To receive your own “Gratitude Thought for the Week,” as well as special reports by Lisa Ryan, go to:
www.kiwilive.comKeyword: gratitude
Positivity Ratio
©Grategy, LLC Lakeland Community College Center for Business &
Industry
I appreciate YOU!
Thank you!
Let’s Keep in Touch:Twitter: @grategy
Facebook: Lisaryan14
www.grategy.com