MODERNIZING GOVERNMENT INFRASTRUCTURE · MODERNIZING IDC #EUR146160620 GOVERNMENT INFRASTRUCTURE...

An IDC InfoBrief, Sponsored byIDC #EUR146160620 1

An IDC InfoBrief, Sponsored by

Author: Massimiliano Claps

MODERNIZING

IDC #EUR146160620

GOVERNMENT INFRASTRUCTUREAPRIL 2020


DIGITAL TRANSFORMATION (DX) WILL EMPOWER GOVERNMENTS TO BECOME CITIZEN CENTRIC

Source: IDC European Tech and Industry Pulse Survey 2019–2020, Government (n = 291 central and local governments)

European Government — Top 3 Expected Business Impacts of Digital Transformation

of European government organizations, improving

citizen experience is the top business priority for 2020

For

Improving Citizen Satisfaction

More Efficient Operations/Cost

Optimization

Improving Workforce

Satisfaction

48% 40% 38%

62%


WITH THE GROWTH OF DIGITAL SERVICES, THE COMPLEXITY IN MANAGING APPS IS ONLY GOING TO GET WORSE

Source: Global PaaSView and the Developer, 2018, 2019 n = 1,225; 2,500

Global, cross-industry adoption of microservices and containers

Containers achieved the greatest adoption of the four sets of technologies, followed by microservices.

Adoption of microservices, containers, container orchestration, and functions as a service spanned between

15% and 20%.

Microservices Containers Container orchestration Functions as a service

Not using In the process of

implementing

Considering

using

Piloting as a

precursor to using

regularly as a part

of our services

Using regularly

as part of our

services

31% 32%

27%26%27%28%

18%

16%20% 20%20%

18% 18% 17%

25% 25%

8% 9% 9%7%


THE VARIETY AND VOLUME OF DATA GROWTH WILL REQUIRE NEW APPROACHES TO DATA ANALYSIS AND STORAGE SOLUTIONS

European public sector entities experience a fast growth of data volumes that need to be archived, protected, and managed.

The variety of sources increases with video, audio, and IoT feeds, particularly in cities, investing in smart mobility, public safety, and environment management.

European public sector — expected growth of data volumes, by type of data

Structured data (examples: databases such as Oracle, SQL,

SAP)

Semistructured data (examples: email, no SQL

databases)

Unstructured data (examples: data on

Excel files, video, digital

photos, Word files, PowerPoint)

Source: IDC European Multicloud Survey, 2019 (n = 84 public sector)

No growth 1%–20% growth 21%–40% 41%–69% 70%+

1% 5%2% 26% 1%

31% 65% 69%

19%

79%


Multicloud management

69%

Modernize datacenter

infrastructure

63%

GOVERNMENTS NEED MODERN INFRASTRUCTURE TO BRING TOGETHER NEW APPLICATION DEVELOPMENT AND DEPLOYMENT

APPROACHES, AS WELL AS MANAGEMENT OF MASSIVE DATA VOLUMES AND SECURITY


Top 3 Priorities Top 3 Challenges

European public sector — key priorities and challenges for datacenter operations in the next 12 months

Introduce containers, APIs,

and microservices

Legacy infrastructure

49% 61%

Improve security and

compliance

60%

Automation and orchestration

63%


TO MANAGE THE OPPORTUNITIES AND CHALLENGES OF DIGITAL TRANSFORMATION, GOVERNMENTS MUST RETHINK THE WHOLE STACK

Source: IDC FutureScape: Worldwide National Government 2020 Predictions

Digitally savvy government executives will not deploy digital for the sake of technology. They will rethink their business and technical capabilities to improve service delivery, increase capacity, streamline operations, and create a tech-friendly work environment. To succeed, governments should build a cloud-based agile-architected platform that puts data at the core, scales rapidly from a single user to the organization, accommodates ecosystem users, and enables innovation. Governments that fail to rethink their capabilities will fail; in fact, IDC predicts that without intelligent, secure, scalable DX platforms, by 2022, 60% of agencies will fail to enhance constituent services, streamline operations, empower employees, and meet mandates.

DIGITAL TRANSFORMATION

AGILE PLATFORM ARCHITECTURES

SCALABLE, HYBRID INFRASTRUCTURE

Customer empathy

Microservices

Multicloud environments

Operational excellence and resilience

Containerization

Cloud-core-edge-endpoint continuum

Turning data insights into action

Data intelligence everywhere

Automation

Leadership at scale Future of work

Dev

SecO

ps


AGILE ARCHITECTURES WILL EMPOWER GOVERNMENTS TO DECOUPLE APPLICATIONS AND EMBED INTELLIGENCE INTO CORE PROCESSES

Source: IDC DX Executive Sentiment Survey, 2018 (n = 54 European government respondents)

Top 3 priorities to expand the platform beyond a conventional layered architecture

49%

70%

45%

37%

45%

31%

API strategies

Data management

Customer experience

Experiential engagement

Agile application architectures

Scaled digital businessTop 3 priorities for

digital capabilities to be built on the platform

BilbaoTIK, the city of Bilbao’s IT arm, reduced time and effort for application development, migration, and management with innovative enterprise open source technology and community code libraries by embracing a new solution based on Red Hat JBoss Enterprise Application Platform.

Cloud-based API strategies

that orchestrate data exchange

across the ecosystem

Enable an organization to turn

internal data into insights by

organizing, maintaining, and refining

data sets and data processes

New customer experience technologies

that fully support customer- and

ecosystem-facing business models

Enable an organization to create an

immersive and frictionless customer

experience

Agile application architectures on PaaS

using microservices and containers

Enable an organization to deliver hyper-

personalized digital services at scale

using autonomic processes

1

1

2

2

3

3


CLOUD WILL OFFER MORE AGILE OPTIONS TO DEVELOP AND DEPLOY NEW DIGITAL APPLICATIONS AND EMBED DATA INTELLIGENCE INTO

BUSINESS PROCESSES

The variety of cloud

deployment models grows

in response to government

appetite for hybrid solutions.

Savvy government

executives want the agility

to develop and deploy

applications and manage

data in sync with ever-

changing business needs.

Dedicated

Traditional datacenter, on premises

On-premises private infrastructure

IaaS

SaaS

PaaS

Traditional datacenter, managed service

Hosted private infrastructure services

Private cloud Public cloud


WITH CLOUD ADOPTION ACCELERATING, AGENCIES ARE MATURING IN THEIR APPROACH TO WORKING ACROSS DIFFERENT TYPES OF CLOUD

Source: IDC European Tech and Industry Pulse Survey 2019–2020, n government = 291

The British Army’s Information Application Services (IAS) Branch delivers software applications, hosting, and web services to families, veterans, and personnel deployed around the world. IAS managed to cut delivery time by 75% by migrating to Red Hat Ansible Tower, an automation and orchestration tool, to improve consistency, reduce manual errors, and support a DevOps delivery approach.

Many organizations now have SaaS solutions from multiple suppliers and a hybrid of private and on-premises infrastructure.

Managing the end-to-end application life cycle, and the growing volume and variety of data, requires tools that streamline operations while ensuring continuity of service.

European government — cloud adoption and investment plans by deployment model

Public cloud On-premises

private cloud

Managed

private cloud

Hosted

private cloud

Multicloud Hybrid cloud

23% 23%15% 12% 13%

19%

13%

13%

9%

14%

12%

18%

10%

17%13%

13%

16%

13%

Evaluating, but no plans to adopt yet Plan to start using in the next 12 months Yes, already using


AS GOVERNMENTS SHIFT MORE WORKLOADS TO THE PUBLIC CLOUD, MULTI-CLOUD ENVIRONMENT WILL BECOME THE NORM

Source: IDC European Tech and Industry Pulse Survey 2019-2020 – N Government (291)

After a first phase of cloud adoption to host websites and back up archives with storage-as-a-service solutions, European governments have started to embrace public cloud in multiple application areas, such as collaborative tools, ERP, CRM, and visual analytics.

The richness of public cloud capabilities is resulting in multivendor environments that need to be securely orchestrated.

European government — public cloud adoption and investment plans by solution area

Iaa

SS

aa

SE

me

rgin

gTe

chn

olo

gie

sP

aa

S

Website hosting

Infrastructure computing

Storage

Database

Application development and testing

Collaborative tools

ERP

CRM

Security

Content management

IoT Solutions

Blockchain

Artificial Intelligence (AI) and Machine Learning (ML)

Augmented/Virtual Reality

BI

Industry-specific solutions

Currently in the cloud

Plan to deploy in the cloud in the next 12 months

18%

17%

15%

9%

8%

20%

15%

15%

10%

10%

9%

9%

4% 5%

9%

15%

15%

16%

15%

15%

17%

13%

13%

9%

19%

12%

12%

13%

17%

15%

14%

14%


TO DEAL WITH GROWTH IN DATA VOLUMES AND DEPLOY NEW WORKLOADS SUCH AS AI FASTER IN THE CLOUD, THE EUROPEAN PUBLIC SECTOR PLANS TO INVEST IN HCI SYSTEMS AS NET NEW SYSTEMS AND

NOT TO REPLACE EXISTING INFRASTRUCTURE


of public organizations are

planning to add net-new HCI systems (i.e., not replacing existing infrastructure)

48% Public sector

29%2%

10%

14%

18% 27%

HCI is critical for delivering “public-cloud-like” IT in an on-premise environment

HCI is emerging as a modern silo in our datacenter

HCI is a means for us to consolidate a three-tier architecture

We use HCI to manage a multicloud environment

Our HCI strategy is to have a single vendor for easier procurement and management

HCI is critical for our hybrid cloud strategy


THE GROWING VOLUME OF DATA DRIVES THE NEED TO IMPROVE STORAGE PERFORMANCE BY EMBRACING CLOUD-NATIVE STORAGE SOLUTIONS


The Agency for Restructuring and Modernization of Agriculture

(ARMA) is responsible for managing subsidy payments to 1.35

million farmers on behalf of the EU. To process these applications

more efficiently, the agency moved from a paper-based system

to digital services that 99% of farmers now use. The Red Hat

OpenShift Container Platform helps the agency ensure that

its online application responded to this massive shift, while

simplifying data storage and analysis.

European public sector — main storage strategy for persistent storage and persistent data for containerized applications

Improving storage, storage automation, and orchestration tools is the number 1 storage priority for the next 12 months for public sector entities

When asked about key considerations when investing in object storage, 74% chose multicloud capabilities

Public sector

1%

28%

25%

5%

17%

24%

SAN

Shared storage services

Dedicated, best-of-breed container and cloud-native storage

Other

DAS

NAS


TO PROGRESS ON THEIR DIGITAL TRANSFORMATION JOURNEY, TECHNOLOGY MODERNIZATION IS NOT ENOUGH — GOVERNMENTS MUST

DRIVE ORGANIZATIONAL CHANGE

Source: IDC European Tech and Industry Pulse Survey 2019–2020, government (n = 291 central and local governments)

European governments’ self-assessment of DX maturity

9%27% 32%

22%

11%

Digital resisterBusiness and IT digital initiatives

are poorly aligned with enterprise strategy, and not focused on

customer experiences

Modernize Reinvent Transform

Digital explorerBusiness has identified a need

to develop a digitally enhanced, customer-driven business

strategy, but execution is siloed

Infrastructure tech modernization Reinvent talent and processes Transformed IT governance and operations

Digital playerBusiness-IT goals are aligned at

enterprise level around the creation of digital experiences, but not yet

focused on the disruption

Digital transformerIntegrated, synergistic business and IT

management disciplines deliver digitally enabled product/service experiences on

a continuous basis

Digital disruptorThe enterprise is aggressively

disruptive in the use of new digital technologies and business models;

ecosystems are involved in business innovation


EMBED LEADERSHIP WHERE IT MAKES A DIFFERENCE FOR THE LINES OF BUSINESS AND DRIVE AGILE OPERATIONS

Ensure alignment of vision, mission, strategic goals, and performance metrics

Develop a common mission centered on efficient, trusted, highly responsive, inclusive, and convenient citizen services

Focus everybody’s contribution to the strategic business priorities

Ensure continuous alignment among line-of-business, digital, and IT leaders

Adopt an iterative approach to preparation, implementation, and improvement

Support collaboration by assembling cross-functional teams with expertise in user-centric design, development, and operations

Empower IT to create, evolve, and orchestrate critical digital transformation capabilities

Nurture a sense of urgency for digitally enabled, citizen-centric innovation

IT management Leadership


NURTURE CIVIL SERVICE IT AND NON-IT TALENT THAT CAN OPERATE IN A DYNAMIC ENVIRONMENT

Future of Workspace

Business outcomes How can my organization be more agile and deliver differentiated value to customers? How can I make it more operationally efficient?

Ethical, socially responsible How can governments generate “long-term” value for all stakeholders? How can they drive social, humanitarian, and ecological change?

Future of Workforce Future of Work Culture

Redesign the workplace to make

work safe and align it with a brand

that makes employees proud

Foster diversity, inclusion, and social

responsibility through leadership

and key behavioral indicators

Drive employee experience by

equipping them with intelligent

digital tools

Combine executive leadership with

employee expertise to successfully

drive change

Address skill gaps by promoting

lifelong learning

Encourage trusted collaboration

across government agencies

to deliver efficient and highly

responsive services

Source and develop talent in

alignment with strategic business

priorities

Apply AI and IPA to reconfigure

tasks so that employees can focus

on citizen-centric value creation

Augment employees with

ethical AI tools

Employee experience How can government employees feel empowered, valued, and trusted? How can they feel more engaged?


WHAT IS REQUIRED FOR SUCCESS?

Simplify multicloud strategy: Develop a clear path for organizational change:

Work with vendors that can respond accordingly to changing needs:

• Invest in infrastructure-agnostic platforms that

help dynamically deploy applications and deliver

data insights to the business

• Automate operations to manage complex

application and data estates

• Continually evaluate and reassess against the

road map

• Budget for continuous reinvention of talent,

leadership, and management to be in sync with

business innovation

• Deploy a framework for incremental system

rationalization and movement to cloud-native

applications

• Select open solutions that streamline system

migration, data integration, and application

orchestration, while complying with security

requirements


International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community make fact-based decisions on technology purchases and business strategy. More than 1,100 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries worldwide. For 50 years, IDC has provided strategic insights to help our clients achieve their key business objectives. IDC is a subsidiary of IDG, the world’s leading technology media, research, and events company.

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