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Ensuring a safe and secure homeland for all North Dakotans
ND Department of Emergency Services
Radio Protocol GuidelinesLegal, Effective and Appropriate
Radio Communication
Module 2
FCC Overview
• Monitors
• Reviews
• Licenses
• Fines
• Suspends
• Revokeswww.fcc.gov
Frequency License• Licensee
responsibilities:
– Maintain station
control
– Function
– Operate properly
Wall of circuit boards connecting
dispatch consoles with base
stations throughout North Dakota
RulesNot allowed:
• False calls
• Fraudulent distress signals
• Unnecessary or unidentified communications
• Obscene, indecent or profane language
• Improper call signals
Monitoring Transmission
• Monitor for at least
3 seconds before
transmitting
• Avoid causing
harmful
interference
Restrictions
• Minimum practical time of transmission
• No chatting
• Be concise when transmitting
Courtesy of RRR Dispatch
Priorities
Priority calls:
• Life safety
• Property
Common Errors
and Best Practices
Radio Protocol Guidelines
Voice Quality
• Maintain consistent
pitch, volume and
delivery speed
• Use normal tone
Rate of Speech
Whoa, slow down.
Headquarters,251,furryfelinefoundfearfulforfleesinfirtree…
Pronunciation
Problem Solution
• Mispronounced
– Words
– Names
• Speech
– Drawled
– Lazy
• Phonetically spell
word or name
• Maintain consistent
voice quality in all
situations
Voice Clipping
Remember the 2-Second Rule!
• Depress PTT button
2 Seconds beforespeaking
• Release PTT button
2 Seconds afterspeaking
Letting Feelings Talk• Avoid:
– Anger
– Frustration
– Boredom
• Be thoughtful
Thinking Out Loud• Think before you
speak
• Be clear and concise
• Insert pauses or
breaks for longer
transmissions
• Use “stand by” to
collect thoughts
• Keep it simple!
I, uh, think he went, um, that way.
Wow, the sun is bright.
Wow, the sun is bright.
Personal Pleasantries
Thanks for all the help!
Really, don’t mention it.
Crowded or Noisy Areas
• Raise voice
• Whisper
• Turn away from noise
• Use conversational tone
• Use normal voice
• Face noise
Method of Calling
4810, Dispatch. 4810.
Method of Calling
4810, copy.
40010 East Carpenter Road theft report. Meet with Clark Kent regarding wallet theft. 4-0-0-1-0 East Carpenter Road.
Acknowledging
Transmission
4810, copy.4810, ambulance enroute.
Pre-alerting
• Prioritize
• Prepare to receive
– Information
– Be On the Lookouts
(BOLOs)
– Telephone numbers
Pre-alert Categories
• Inquiries – Need to ask
a question or run
information
• Information – Sharing
information to be
written down
• Details – Follow up with
details to incident call
Emergency! Now What?Responders inform the
PSAP when they:
1.Receive their page
2.Are enroute to the scene
3.Arrive at the scene
4.Leave the scene
5.Are back at base
Addresses & Locations
• Whole address
– First, say normally
– Second, break
down numbers
• Common names
– Universally known
Addresses & Locations
• Whole address
– First, “4320 3rd
St. E.”
– Second, “4-3-2-0
Third Street East”
• Common names
– Discovery Middle
School
Example
Code Usage
?8120, 10-30 using 10-codes. 10-62.
Code Usage8120. We’ve got an illegal use of 10-codes. Reply to message.
8120, copy.
Dispatch Traffic• Confirm receipt of
correct information
• Reinforce
information for
dispatcher
• Prevent other units
from calling before
dispatch is ready
Conclusion
• Guidance
• Recommendations
• Appropriate and acceptable practices
Ensuring a safe and secure homeland for all North Dakotans.
ND Department of Emergency Services