Hot Rod™ Drive-By Automated Meter Reading (AMR) System

Automated Meter Reading (AMR)

The technology of automatically collecting consumption, diagnostic, and status data from water metering devices and transferring that data to a central database for billing, troubleshooting, and analyzing.

Shortfalls of Traditional AMR Systems

Recent AMR Developments

Latest AMR Technology

Data alarms indicate potential service issues, such as leaks, tamper and reverse flow to meter readers as they travel along a route.

Resolving Customer Complaints usingUsage History Data

Complaint: “My Bill From Last Month Seems High.”

Customer hung-up, made some changes and called back a few hours later to see if his usage had returned to normal.

Resolution: “I just read your meter over the network and your bill is correct.”

“Looking at your history data, what were you doing at 10:00AM on January 20th?”

Hot Rod™ Data Management Tools

Hot Rod™ Data Management Tools

AMR Data Management Tools

Case Studies

Situation:•High water loss levels•Customer complaints over water usage•Error prone readings•Excessive time required to manually collect monthly readings•Limited access to historical usage data

Action:•Implemented advanced drive-by AMR system that integrated with its existing meters

Clayton, GA

Results:

•Reduced error•Increased revenues by $100,000 due to reduced water loss•Monthly readings collected in 16 hours or less•Identifies household water leaks for customers•Uses historical data to resolve billing disputes•Reduced labor costs

Clayton, GA

“It used to take us at least three weeks to manually collect readings. Now, it takes us 16 hours or less using only one meter reader. Mobile data collection has dramatically improved the accuracy of collected readings, and it has reduced our labor costs by approximately $40,000.” --Moody Barrick, Public Works Director, City of Clayton

Situation:•Large service area (>400 sq. miles)•Bi-monthly readings took 50 days to collect•Limited ability to track water loss•Limited access to historical usage data

Action:•Implemented an advanced drive-by AMR system

Davie County, NC

Results:•Drastically reduced collection times•Better able to identify leaks and track water loss•Able to identify potential household water leaks•Improved customer service

Davie County, NC

“In the event of a billing complaint or customer concern over their water usage, our customer service representatives can retrieve the stored usage data and talk through it with them over the phone in order to help them better understand their charges.” --Johnny Lambert, Director, Davie County Public Utilities

“It used to take me weeks to manually collect readings from the 3,000 meters in my zone. Now, I can easily collect the same amount of readings in less than two days.” --Josh McChesney, Meter Technician, Davie County Public Utilities

For more information, please visit:http://www.muellersystems.com

info@muellersystems.com

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