Multi Generational Learning

Multi-Generational Learning in the Workplace: Overview and

Instructional Design Considerations

Wednesday, February 25, 2009By Janet Clarey

Brandon Hall Research

Ways to Participate

1. E-mail your questions and comments to [email protected]

2.TWEET! – send Twitter messages to your followers, and to me at @jclarey - use #BrandonHall in your tweets so we can find them

3. Text Chat during the webinar –we will monitor and respond

mailto:[email protected]�


Your Brandon Hall Research Moderators

Tom Werner Richard Nantel

Gary Woodill Janet ClareyPresenter

Agree or not?

1. There are “digital natives” and “digital immigrants.”

2. Younger people are masters of technology.

3. Older people are not tech savvy.4. Popular claims about generational

traits are based on solid research.5. There are generational learning

styles.

“When you were born influences your personality & attitudes more than does the family that raised you.” – Jean Twenge, Author of the book Generation Me

Addressing Bias

Researcher’s Bias

Personal Bias

“A generation is defined by a common age location in history and a collective peer personality.” – Neil Howe & William Strauss, pioneers in the field of generational studies

Definition

© Photographer: Geotrac | Agency: Dreamstime.com

Values


Agree or not?Views Toward Boomers Gen Xers Millennials

Level of Trust Confident of self, not authority

Low toward authority High toward authority

Loyalty to institutions Cynical Considered naive Committed

Most admire Taking charge Creating enterprise Following a hero of integrity

Career Goals Build a stellar career Build a portable career

Build parallel careers

Trust, Loyalty, Admiration, Career goals


Agree or not?

Views Toward Boomers Gen Xers Millennials

Rewards Title and corner office Freedom not to do Meaningful work

Parent-child involvement

Receding Distant Intruding

Having children Controlled Doubtful Definite

Family Life Indulged as children Alienated as children Protected as children

Rewards, Family


Agree or not?Views Toward Boomers Gen Xers Millennials

Education Freedom of expression Pragmatic Structure of accountability

Evaluation Once a year with documentation

“Sorry, but how am I doing?”

Feedback whenever I want it

Political Orientation Attack oppression Apathetic, individual Crave community

The big question What does it mean? Does it work? How do we build it?

Education, Evaluation, Politics, Big question

Matures / Silent / Veterans / Traditionalist Generation

Born prior to 1946

“Tell me what to do.”Matures

I’ve paid my dues and am looking forward to retirement. I’ve dedicated many years to my job. I like structured training and knowing the ground rules. I’m open to learning “on the computer.” I don’t like to spill my guts to a group.

What they say

Baby Boomers

1946 – 1964

Usually broken into two groups:1946 to 1955 and then 1956 to 1964

“Show me what to do.”

Baby boomers

I guess I’m a workaholic. I’ve had a big influence on policy at my job. I am used to formal learning in a classroom. Some of the newer online stuff confuses me (not like that younger generation!) I like to take notes and attend training to advance my career.

What they say

Generation X

1965 – 1980

“Why do I need to learn this?”

Generation X

I work to live. I like on-the-job training and self-study. I view myself as a natural multi-tasker. Technology isn’t really a big deal for me. I really need to know that I’ll be more valuable after attending training. I need clear, consistent expectations.

What they say

Gen Y /Millennials

1980s – 1990s

“Connect me to what I need.”

Millennials

I like hands-on learning and collaboration. Technology is just a part of life. I’m usually ‘connected.’ I like structured face-to-face learning. I like to get a lot of feedback. I think learning should be fun. I seek the expertise of my network. I like quick exchanges and stories.

What they say

Gary with Geoffrey & Katie

Generation ?


The Connected Worker


I’m only as good as my network.”

Facebook friends = 2,700Twitter followers = 11,000

Linked In = 500

The Crowd


Similarities•Not everyone wants to learn on computers

•Everyone wants to learn

•Heavy tech users tend to have similar characteristics

Similarities


Other variables•Workplace culture

•People change as they get older

•Exposure to technology

•Socio-cultural differencesVariables

…what the research says…

Research

The digital native / digital immigrant debate

Natives & Immigrants

Your learners are looking to you

Prior experience

The digital native/digital immigrant debate

Digital

wisdom

Instructional Design Implications•No solid research to design differently for different generations

•Digital Native / Immigrant categorization can create dichotomies

Instructional Design

Implications

Instructional Design Implications•There are no “generational learning styles”

•Too many other variables apply (same problem as “learning styles”)

Instructional Design Implications

Learning Management SystemLMS

Virtual ClassroomSynchronous Learning

Self-Paced, Self-Service Online Learning

Informal Learning, Knowledge On Demand

Off-the-shelf, pre-built courses

Authoring Tools

Learning Content Management

• Ready-to-use content (courseware)• Easy to find: IT skills, leadership, safety• Hard to find: very specific, job-related skills

• Custom development• Screen design and layout• Interactive exercises• Tests, Quiz, Assessment• Simulations

• Manage large-scale development (workflow)

• Reusable learning content• Searchable repository of source

material

• Central Access to Learning• Individualized Learning Plans• Reporting & Completion Tracking• Instructor-Led Training Scheduling• Launch and track online learning• Certification Management• Competency Management

• Instructor-led, Real time, Online• Connecting geographical disperse

learners• Groups of learners meet together

• 24 X 7 X 365 access to courses• Completed at learner’s own pace• Remediation and feedback are

automated• Developed once, used many times• Automated scoring and completion

status

• Just-in-time, anywhere, anytime• Capture and retain organizational

knowledge• Facilitates collaborationSource: Bryan Chapman

First Gen

Second Gen

Self-EducatingUsers

Tagged Content

Reviewed Content

Related Content

Rated Content

Formal Networks of People

Cost Savings

Content

Source: Saba

Source: Joe Kristy, IBM Global Business Services

Context

Action Plan1.Learn the theories behind your

craft2.Use new tools and apply them in

your own work3.Apply the research, avoid the

hypeAction Plan

Other reading

Other reading

Follow-up questions?

1. E-mail your questions and comments to [email protected]

2.TWEET! @jclarey



Janet Clarey, Sr. Researcher

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Thanks!

Brandon Hall Research

brandon-hall.com

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