MY CORPORATE PROGRAM EXCLUSIVELY FOR PIKOM …itinerary will be sent to this email address. The...

MY CORPORATE PROGRAMEXCLUSIVELY FOR PIKOM MEMBERS

LET YOUR BUSINESS FLY

WITH US

FIRST TIME LOG IN

Option1:

Visit AirAsia website atwww.airasia.com

Scroll to the bottom of themain page and choose MyCorporate.

http://www.airasia.com/

Option 2:

Visit AirAsia MyCorporate website directly at:https://www.airasia.com/mycorporate

https://www.airasia.com/mycorporate

T o login, key in the given Corporate ID and default password in the Username and Password box.

Key-in the given ID &

default passwordhere

dgdfg

• For first time login, key in the given Corporate ID and defaultpassword in Agent Username and Old Agent Passwordbox.

• Key in your own preferred password and re-enter password in theNew Agent Password

Key-in &reconfirm new

preferredpassword

Key-in the given ID

& defaultpassword

Once password is changed and you have successfully login, you may choose to perform any of the displayed functions by clicking on thetab.

SEARCH & BOOK FILGHTS

Click Book My Flight to startbooking.

Select Origin & Destination, Travel Dates and Number of Passengerto Search for Flights.

Flight listings on the selected date will appear withfares.

Move cursor to next to Fare Category to see a product differentiationtable.

MyCorporate benefits only applies for Corporate Lite &Corporate Full Flex.

Contact Details

• Agency Email Address: Flightitinerary will be sent to thisemail address. The emailaddress is preset with IDholder’s email, however it ischangeable to a differentemail address. The emailaddress stated here shall act asthe key to manage booking viaairasia.com

• Guest’s Mobile Number:AirAsia shall reach passengersatthis number for any flightupdates e.g. flight retime ordelay.

Flight itinerarywill

be sent to thisemail

SMS Notificationwill be

sent to this number

should there be any

flightupdates

Traveller Details

Fill in the passenger details intherequired Fields.

• This screenshot sample isdisplaying Add-ons option fora flight selection under the‘FareOnly’ fare option.

• Adding on Meal for ‘FareOnly’ is chargeable.

• Adding on Checked Baggage for‘Fare Only’ and ‘CorporateLite’ is chargeable.

Traveller Details

Fill in the passenger details in therequired Fields.

• This screenshot sample isdisplaying Add-ons options for aflight selection underthe‘Corporate FullFlex’fare option.

• Ancillary add-ons e.g. Meal &Checked Baggage for ‘CorporateFull Flex’ is complimentary.

Click on thedrop-

down button to

viewselection

Checked Baggage & Meal

• Select Checked Baggage Allowanceand Meal Selection from thedrop down options/menu list

Click on the drop-down

button to viewselection

Travel Insurance

• You may opt to proceed with or without purchasing Travel Insurance by clicking‘Continue’.

Sky Bus / Airport Transfer /Car Rental

• You may pre-book Sky Bus,Airport Transfers or CarRental before completingthe booking.

Pick ASeat

• For ‘Fare Only’, all seats arechargeable.

• For ‘Corporate Lite’, onlystandard seats arecomplimentary. Other seatsare chargeable.

• For ‘Corporate Full Flex’, allseats (including Hot Seats)are complimentary; exceptfor seats at the Quiet Zoneon AirAsiaX flights which ischargeable.

Click ‘Remove’ if you wouldlike

to change your seatselection

Select your preferredseat

by clicking on theseat

PaymentOptions

To proceed with payment,kindly check the box to agree tothe TermsandConditions.

Available PaymentOptions:• AGPrepayment

(Not applicable forSME)• Credit/Debit Card• Internet

Banking/Direct Debit• Other payment options

available according to point-of-departure countries e.g.PayPalfor Australia & PayTMfor India andetc.

Check this boxto

proceed withpayment

Credit/Debit Card

• Processing fee applicable forpayments made using Credit /Debit Card

Internet Banking/Direct Debit

• Processing fee applicable forpayments made usingDirect Debit

Once payment is complete, the flight confirmation page will be displayedand flight booking confirmation will be sent via email to the email address stated in the Contact Detailsform.

At the bottom ofthe confirmation page, booking details summary will bedisplayed.

Sample of flight booking confirmation sent viaemail.

KUL DPSKuala Lumpur (KUL)

Thu 15 Jun 2017

10:50AM

Bali (DPS)

Thu 15 Jun 2017

01:55PM

JBGM8S

MANAGE MY BOOKING

Click Manage My Booking to make changes to your activebookings.

Manage My Bookings

• My Bookings: Select this optionto view yourown bookings

• My Agency Bookings: Select thisoption to view bookings made byall users within the same corporateaccount.* Only users with Admin-All- Accesscanviewallbookings

• Key in booking reference number orclick the magnifying class icon toview list of allbookings.

Click ‘My Bookings’ to

view user’s ownbookings

Only ‘Admin All-Access’users

can view allbookings

Once list of booking appears,select the booking that you wishyou changeandclickModify.

i.e. change travel date/time,add-on meals, seat selections,checked baggage allowance,travel insuranceetc.

IMPORTANT: If your confirmedbooking does not appear here,kindly refer to the guide on ‘LinkBookingsToTraveller’s BIGShot ID’

Click ‘Modify’ to makechanges

To make changes on flight date/time or upgrade to higher farecategory, click Edit Itinerary and select Change/UpgradeFlight

Scenario example: You would like to upgrade current booking from ‘Fare Only’ to ‘Corporate FullFlex’.

• Select the flight sector that you wish tochange. Check box of the flight sector that

you wishyou makechanges

Kindly proceed with the necessarychanges.

Thebooking summary will show theactual fare for Corporate

Full Flex. However, guest is required to pay only the fare

differencewhichwill be summarizedat the paymentpage.

Contact & Traveller Details will need to be filled up again.

Meals, Seat Selection and Travel Insurance will need to be re-selectagain and click Confirm to proceed with paymentpage.

RHMCUT277.18 MYR

ClickNeedPayment to proceed to payment page

Click ‘Need Payment’to

proceed withpayment

Theamountdue is only the fare

difference between ‘Fare Only’

and ‘Corporate FullFlex’

PaymentOptions

To proceed with payment, kindly checkthe box to agree to the Terms andConditions.

Available PaymentOptions:• Credit/Debit Card• Internet Banking/DirectDebit• Other payment options available

according to point-of- departurecountries e.g. PayPal for Australia &PayTMfor India and etc.

Check this box to

proceed withpayment

Select paymentoptions

Click Confirm Changes to process new flight itinerary.

MANAGE COMPANY DETAILS

Click Manage Company Details to view and update companydetails.

• To update Primary Contact Details i.e. Name and Email, an official letter is required from your organization.

• Youmay update Contact Details i.e. Office Address and Telephone Numbers here.

LOG OUT

Kindly ensure to LogOut if you do not wish to continue using the bookingtool.

GO SHOW(VOLUNTARY FLIGHT

MOVE

Go Show*

Exclusively available to Corporate FullFlex guests, ‘GoShow’ is the ability tostandby to board an earlier flight onthe same day and to the samedestination without any additionalcharges, subject to seat availabilityonce check-in closes for the particularflight.

Flight change can be done only at the Premium Flex/service counter at the scheduled departing airport; on the same day of scheduled departure. Once the flight change applies, the existing seat and meal selection will be forfeited. Best seat available will be assigned to guestwhile mealswill beserved based on the limited selection on board (late mealoffering).

* GoShow-VoluntaryMove Flight

Go Show - An All New Offering Specially Catered for Corporate Full FlexGuests

MEETING

FINISHED

EARLY?

YOUCAN

LEAVE

EARLIER

WITHNO

EXTRA

CHARGE

VISIT OUR

SERVICE

COUNTER TO BE

ON STANDBYFOR

AN EARLIER

FLIGHT

HOP ONTHE

NEXT

AVAILABLE

FLIGHT

ARRIVE

AHEADOF

YOUR

PLANNED

SCHEDULE

LINK BOOKINGS TO TRAVELLER’S BIG SHOT

ID

ScenarioExample

• A confirmed booking was made via MyCorporate. However, traveller unable to see the booking in Manage My Booking(Web/Mobile)

• The following steps would assist traveller on how to link thebooking via BIG Shot ID and make it appear in Manage My Bookingfor onwards actions e.g. flight change, ancillary add-ons, check-inetc.

IMPORTANT: During booking, kindly ensure the email address inserted in the Contact Details form matches the traveller’s BIG Shot account email

address.If the email address doesnot match, travellermay:

• Update the emailaddress of traveller’sexisting BIGShot account

• Create a new BIG Shotaccount with thesame email address inthe ContactDetails

• Go to AirAsia.com and login to your BIG Shotaccount.

Clickon ‘Signup now’ if youarenot amember yet or if you wish to create a new BIG Shot account with a new email address.

Key in the registered BIG Shot ID email and password to access BIG Shot account.

Click My Bookings to view all bookings made withyour email address.

• Once Current Booking(s) When Not Logged-In list appears, click ‘Link’ to linkthe intended booking to the traveller’s BIG ShotID.

• Oncecomplete, you will beableto retrieve this booking in ManageMy Booking viaweb/mobile.

STEPS TO CLEAR CACHE & COOKIES ON YOUR

BROWSER

Importance of Clearing Cache/Cookies on YourBrowser

• At times, user may face some difficulties in accessing or logginginto MyCorporate website due to few IT-relatedreasons.

• If this happens, we urge you to clear cache/cookies/browsinghistory on your browser in order to be able toaccess MyCorporate website.

• If the same issue still persist afterclearing cache, do email screenshot of the error [email protected]

mailto:[email protected]

Guide on How to ClearCache

Google Chrome

Go to Settings > Advanced Settings > Privacy > Clear Browsing Data > Check box browsing history, download history,cookies,cachedimage and files & passwords. After clear, exit/quitall browser windows and re-open the browser.

Mozilla Firefox

Goto History >ClearRecentHistory >Fromthe Time range to clear: drop-down menu, selectEverything>ClearNow. After clear, exit/quit all browser windows and re-open thebrowser

Internet Explorer

(older version)

(newerversion)

: Go to Settings > Internet Options > General > Browsing History > Check box delete browsing history onexit. After clear, exit/quit all browser windows and re-open the browser.

: Go to Tools > Safety > Delete Browsing History > Deselect Preserve Favorites website data,and select: Temporary Internet files or Temporary Internet files and website files, Cookies or Cookies and website data & History. Afterclear, exit/quitall browser windows and re-open thebrowser.

CLIENT SUPPORT

Client Support

MyCorporate customershaveaccesstodedicatedsupport team,toassiston any corporate booking or posttransaction queries.

Malaysia

Phone number : (+603) 8660 4680 / (+603) 8660 0001Email : [email protected]

Operation hours:

Monday - Friday: 0800 - 2000hoursSaturday, Sunday & Public Holiday: 0900-1800 hours

Thailand

Phone number : (+66) 02 515 9898Email : [email protected]

Operation hours:

Monday - Sunday: 0800 - 2100hours

India

Phone number : 1860 500 8000 (Call Centre)

Operation hours: Monday - Sunday : 24hours

Taiwan

Phone number : (+886) 2 87933532

Operation hours: Monday - Sunday: 0800 - 2100hours

Philippines

Phone number : (+632) 672 7828, press 2 for Sales Email : [email protected]

Operation hours: Monday - Friday: 0900 - 1800hours




GROUP BOOKING SYSTEM (GBS) IN MYCORPORATE

Click on the “Group

Booking” tab

GROUP BOOKING SYSTEM (GBS) in AirAsia MyCorporate

G B S New HomeP a g eClick here to start


G B S - Search & SelectFlights


Click Confirm

to proceed

FareReview


20kg Baggage is defaulted for

International Flights including Fly

Thru

Select Add On –Baggage, Meal & Seat


Click Continue for PaymentSchedule

Booking Summary –Fare review after add-on


Schedule &Payment

BalancePayment

Deposit as Min Payment

2) Remain Partial or tick for FullPayment

1) Select PNRto make payment


Status of Paid and Pending

Amt

PaymentStatus


Passenger Upload –Manual or E x c e l File

1) Click here todownload excelsheet

Notes :-1) Names can only be uploaded upon FullPayment2) System will auto cancel if names are NOT uploaded 5 Days before DepartureDate

Or click here to updatenamesindividually

2) Browse the selected File and click Upload


ChangeDateline

Name Submission NameChange Flight ChangeAncillary Change

eg Meals, Seat Select, Baggageetc

5 Days before Departure Date 24 Hrs before Departure Date 14 Days before Departure Date 4 Hrs before Departure Date

NameChange Terms & Conditions PenaltyAmount

Short Haul

-Therequest ismade outside of twenty four (24) hours prior to the scheduled flight departure time.

- Only 30%of the group sizewill be entitled for aone-time free namechange.(Percentage must be rounded down to nearestnumber)

-The remaining 70% of the group will be allowed for a one-time name changesubject to name change fee per person perbooking.

- Name Change is not allowed once the outbound sector has flown irrespective of NoShow status.

EgMYR 150 per pax (NCFcode)

LongHaul- Name Change only allowed for 1 time per passenger,complimentary

(up to 24 hours prior todeparture)- Name change fees apply if changes make within 24 hours up to6 hours prior to

departure.

EgMYR 200 perpax(NCFcode)

Change Dateline & Name ChangeRule


1) Q: Can I still request for a refund on a successful transaction in NewGBS?A: AirAsia practices “No RefundPolicy”.

2) Q: What if I had paid the Deposit and yet to make the outstanding payment?A: Asper normal group booking T&C, failure to make any due payment within the given time period will result inthe booking being cancelled.

3) Q: What if Full Payment made and Passengers’ Name not uploaded?A: If Passengers’ Name not uploaded as per stipulated timeframe, system will auto cancel thebooking.

4) Q: If I had added the add-ons to the booking, when do I need to make the payment?A: The add-ons amount will be added into your due payment. Ifyou added the add-ons after you had made full payment to your booking, you are required to make the payment immediately for the add-ons.

Frequently Asked Questions –G B S


5) Q: If I encountered issue in New GBS, who do I lookfor?A: You may contact our respective Group Desk or simply email [email protected] there be any system related issue.

6) Q: What if agent misspelled on passenger’s name by fewalphabets?A: You may contact group desk to amend the passenger’s name. Up to 4characters.

7) Q: Are we able to add in infant inGBS?A: Yes,you are able to add infant at the “Add On” pageand tag the infant which belongs to their Parent’s name. Infant’s detail must be added in aswell.

8) Q: Can I change my pre-booked meal after the booking has been done?A: Yes, you can change your meal to another meal as long as the price is the same. If the meal you selected ishigherthan what you had paid, you will need to pay the addition.

9) Q: Can I clear the defaulted 20kg baggage for international flights?A: No, 20kg baggage allowance is already defaulted for international flights and passengers are not able to clear itfrom the list.

Frequently Asked Questions –G B S



Scenario 1: Release Seat Before FullPaymentQ: I have booked a group of 30 pax in GBS. However, I would like to cancel 5 seats before fullpayment.A: You are able to release the seat by contacting our Group Desk to cancel the unused seats before full payment being made.

Scenario 2: Divide Booking Before Name Update For FlightChangeQ:I havemadeagroup booking of group 40 paxwithout names and I would like to changeflight for 20 pax.A: You are allowed to divide the booking with TBA names by contacting our Group Desk for flight change purposeonly.Fare differences (if any) and flight change fees shall apply with immediate payment uponPNR division.

Scenario 3: ResendItineraryQ:I havemadesome changeson my passenger name list and I would like to get the latest itinerary.A: You may contact our group desk and request to resend the itinerary.

Scenario 4: Tune Insurance PurchaseQ: I would like to purchase tune insurance formy group.A: You may contact our group desk to purchase the tune insurance via phone call oremail.

MAA Groupdesk Email: [email protected] Hotline: 03-86604399OfficeHour:9am– 6pmevery MondaytoFriday.ClosedonweekendandPublicHoliday

* All other scenarios not mentioned above, kindly contact our help desk or email to [email protected] ;[email protected] & cc [email protected]

Group Desk Support Only –G B S






Scenario 5: Request for AdditionalPaxQ:I would like request additional 2 pax for myexisting group booking which wasbooked via GBS.A: GBSdoes not have the access for additional pax request at this moment. You may proceed to book additional pax by contacting our group desk by stating your main PNRnumber.

Scenario6: GroupBookingMoreThan50paxQ:I would like to check agroup fare of 80 pax.A: GBScanfacilitate group fare request up to 50 pax per booking. For group sizemore than 50pax, kindly drop an email to our group desk or refer to your sales representative.

Scenario7:ChangeChild& AdultStatusQ:I have done agroup booking of 10 pax under ADULTstatus. However,I have notice there is achild passenger within the group. I would like to change the passenger statusfrom adult to child to avoid any wed check-inbeing denied.A: Kindly send an email to [email protected] for amendment.

Scenario8: StandardSeatAvailabilityforInternationalFlightQ:I wishto make abooking of 20 pax but standard seat is insufficient. What should I do?A: Do call our group desk to proceed booking.

MAA Group desk Email: [email protected] MAAHotline: 03-86604399OfficeHour:9am– 6pmevery MondaytoFriday.ClosedonweekendandPublicHoliday

* All other scenarios not mentioned above, kindly contact our help desk or email to [email protected];[email protected] & cc [email protected]

Group Desk Support Only –G B S







Date post:	28-Oct-2020
Category:	Documents
Upload:	others
View:	4 times
Download:	0 times

MY CORPORATE PROGRAM EXCLUSIVELY FOR PIKOM …itinerary will be sent to this email address. The...

Documents