my IdentityTM...my Identity covers construction work and/or advice about the design, planning,...

my IdentityTM

Learning objectives

In this overview, you will learn about:

• The four components of my IdentityTM

• How the product can benefit customers in real-world scenarios

• The benefits of the product for brokers

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my Identity components

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Legal information service

Identity theft coverage

Cyber protection

Consumer dispute coverage


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Cyber protection



24/7 legal assistance including:

• Identity theft

• Landlord and tenant rights

• Real estate / property law

• Wills and estates

• Civil litigation

• Taxation

• Consumer agreements

• Employment law

• Criminal law

• Family law

• Immigration

• Cyber events

This service does not include:

• Insurance-related issues

• Conflict of interest issues

24/7 legal assistance phone line for

personal legal matters relating to: • Identity theft

• Landlord and tenant rights

• Real estate / property law

• Wills and estates

• Civil litigation

• Taxation

• Consumer agreements

• Employment law

• Criminal law

• Family law

• Immigration

• Cyber events

This service does not include:

• Insurance-related issues

• Conflict of interest issues


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Cyber protection



Customer Scenario

A customer receives an email stating

that they are entitled to a large

inheritance.

Before receiving the funds, they must

send $4,000 to an overseas bank

account to cover legal fees and

disbursement costs. The customer is

skeptical, but doesn’t want to miss out

on the inheritance.

What should the customer do?

Customer Scenario

A customer receives an email stating that

they are entitled to a large inheritance.

Before receiving the funds, they must send

$4,000 to an overseas bank account to

cover legal fees and disbursement costs.

The customer is skeptical, but doesn’t want

to miss out on the inheritance.


Answer:

The customer should call for legal advice

first, before taking any action that could lead

to an issue or event occurring.

Note: The service applies to Canadian legal

issues only.


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Cyber protection



This service includes:

• Advice about how to help prevent

identity theft

• Assistance to victims of identity theft

• Reimbursement of expenses

associated with restoring a customer’s

identity (up to $25,000 per

occurrence)



identity theft

• Assistance to victims of identity theft

• Reimbursement of expenses associated

with restoring a customer’s identity (up

to $25,000 per occurrence) includes:

• Lost wages (up to $5,000 per

occurrence)

• Cost to replace government ID

• Up to 4 credit reports and 12 months

of credit monitoring

• And more


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Cyber protection



Customer Scenario

A customer just started to receive a

monthly credit card statement in the

mail for a credit card that they did not

apply for.


Customer Scenario

A customer just started to receive a monthly

credit card statement in the mail for a credit

card that they did not apply for.


Answer:

The customer should call the 24/7 legal

assistance phone line. An identity theft

representative will guide them through the

whole process from recovery to future

identity theft prevention. The customer will

get information on who to contact, how to

deal with financial institutions and more.


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Cyber protection





cyber crime

• Assistance to victims of a cyber attack

or cyber extortion

• Reimbursement of expenses incurred

as a direct result of a cyber attack or

cyber extortion (up to $25,000 per

occurrence)


• Advice about how to help prevent cyber crime

• Assistance to victims of a cyber attack or

cyber extortion

• Reimbursement of expenses incurred as a

direct result of a cyber attack or cyber

extortion (up to $25,000 per occurrence)

including:

• Repair or replacement of personal

computer hardware and software, mobile

computing device or home-connected

device

• Restoration of data • Telephone and postal/courier expenses

• Note: We will not reimburse any extortion or

ransom payments made by the customer or

anyone else on their behalf.


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Cyber protection



Customer Scenario – Cyber Attack

A customer inadvertently clicks on a link

in a suspicious email and their computer

powers off every 15 minutes.

What coverage does the customer

receive with my Identity?

Answer:

We will reimburse expenses incurred to

repair or replace the computer hardware

and software, and to restore data.


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Cyber protection



Customer Scenario – Cyber Extortion

A customer receives a phone call from someone

claiming to be an employee of their internet service

provider. Under the guise of security, they request to

access their computer remotely. After the customer

grants access, they are locked out of their computer

and the person on the phone demands $750 to unlock

it.

What coverage does the customer receive with my

Identity?

Answer:

We will reimburse the fees for a computer specialist to

respond to the cyber extortion, as well as the costs to

repair or replace the computer hardware and software

and to restore the data.

Note: We will not reimburse any extortion or ransom

payments made by the customer or anyone else on

their behalf.


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Cyber protection




• Legal assistance to a customer involved

in a consumer dispute

• Reimbursement of expenses up to

$25,000 per occurrence including:

• Costs to notarize affidavits or similar

documents

• Expert, court and police report fees

• Legal fees and expenses to pursue or

defend a lawsuit

• Telephone and postal/courier expenses

• Limitations and eligibility for expense

reimbursement apply


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Cyber protection



Customer Scenario #1

During a high-pressure, door-to-door

sales situation, a customer is duped into

signing a contract for a service they do

not need or want.

What recourse does my Identity provide

the customer?

Answer:

We will provide the customer with legal

advice and reimburse legal fees and

expenses incurred to pursue or defend a

lawsuit to get the customer out of the

contract.


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Cyber protection



Customer Scenario #2

A customer gave a contractor $5,000 to fix her deck

and the contractor vanished without completing the

job.

What recourse does my Identity provide the

customer?

Answer:

my Identity covers construction work and/or advice

about the design, planning, building or structural

change to the residential dwelling or premises with a

contract value up to $15,000 if there is a written

contract between the customer and the service

provider.

If the customer requires full legal representation or

advice, my Identity would cover up to $25,000 for

legal fees and expenses to pursue or defend covered

lawsuits.

The fine print

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Occurrence

$250 /

hr

$5,000 /

lawsuit

Legal

fees

Legal fees

will be

reimbursed

up to

$250/hr

Legal fees for

small claims

court lawsuits

will be

reimbursed up to

$5,000 per

occurrence

If there is an act or

series of acts involving

consumer disputes,

cyber attacks/

extortions or identity

theft arising at different

times from the same

originating cause, it is

considered one

occurrence

Exclusions

Expense reimbursements do not apply to any situations where:

• The customer participated in fraudulent, dishonest or criminal acts

• The legal issue is clearly without grounds

• The customer has already been compensated for or is seeking compensation elsewhere

• It relates to the customer’s trade, profession, occupation, employment or business venture

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Benefits to customers

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Comprehensive

Helps with prevention

Peace of mind

Affordable

Convenient

Provides legal information, identity theft coverage,

cyber protection and consumer dispute coverage

Provides 24/7 legal assistance service to help

protect customers from becoming a victim

Provides coverage for customer, spouse and

relatives or people under 21 in their care in the

same household

No deductible and costs less than $5 a month!

Using the services of my Identity does not affect

the customer’s claims-free status

No application required and the endorsement can

be easily added to the policy at any time

Benefits to brokers

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Key selling features:

• Affordable

• Flexible - coverage can be added at any time

• Ideal complement to a customer’s property

policy

• Easy to add by portfolio

• Growth and retention opportunities

• No underwriting qualifications required

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Enhanced product designed for a competitive

marketplace enabling brokers to offer robust

affordable solutions to customers.

Additional Marketing Resources

18 my Identity

For Brokers:

• Broker bulletin

• Microsite – intactmyidentity.ca

• Tip sheet

• FAQ

• Customer scenarios

• Web banners for your website

For your Customers:

• Brochure

• Buckslip

• Email template

• intact.ca/my-identity

Questions? Please contact your representative.

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Date post:	24-Jul-2020
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my IdentityTM...my Identity covers construction work and/or advice about the design, planning,...

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