20
My Reputation Manager Dashboard Overview Tour
| Date post: | 08-Jul-2015 |
| Category: |
Technology |
| Upload: | jeff-smith |
| View: | 2,386 times |
| Download: | 0 times |
My Reputation ManagerDashboard Overview Tour
Once you’ve purchased and set up a Subscriber Monitoring Account…
You’ll be sent an email with a URL and login information for your new account.
Upon logging in, you‘ll have access to the following set of pages and functions…
You can then supply your client with this log in information, or just use the reporting function to supply the information you want to your client
Copyright Digital Multimedia Enterprises, LLC 2
Accessing Your Dashboard
The Overview Tab on your Client’s Subscriber Dashboard reveals common themes associated with that account.
Sentiment Trending breaks down a week of your Client’s results by volume and sentiment to give you a sense of how your client’s online reputation is evolving over time.
Dashboard Overview
Copyright Digital Multimedia Enterprises, LLC 3
Sentiment Analysis highlights the most positive and most negative results (reviews, news, social posts, etc.) from the last week.
Sentiment Analysis
Copyright Digital Multimedia Enterprises, LLC 4
Visibility Status shows where your Client needs your help improving their overall visibility as well as repairing errors or omissions.
You also get a report on other leading Citation sources as well.
Copyright Digital Multimedia Enterprises, LLC 5
Visibility Listings
Copyright Digital Multimedia Enterprises, LLC 6
Visibility
The Visibility feature gathers all the locations on the web where your Client’s business listing can be found and shows where they're underexposed and where they have discrepancies in their listing data.
Each listing will either have a checkmark (found and correct), an exclamation mark (found with possible errors), or an X (for not found at all).
Copyright Digital Multimedia Enterprises, LLC 7
Visibility
You can then Select Show Details and then the ? icon under each Citation site listed on the main Visibility Tab to get information and instructions for how to add or edit your client’s listing on that Citation source.
Copyright Digital Multimedia Enterprises, LLC 8
Reviews
The Reviews Tab shows all review results from influential sites like Yelp and Citysearch.
It also breaks down the average rating for your client’s reviews on each site.
Reviews are pulled based on the Client’s Contact Information, so it is very important that this is 100% accurate.
Copyright Digital Multimedia Enterprises, LLC 9
Reviews
Your Reviews Trending Cloud shows words that are most frequently used to describe your Client’s business.
You can click on each keyword to find the mentions containing that word.
A Distribution chart is also provided, breaking down where most of Your Client’s reviews are coming from.
Copyright Digital Multimedia Enterprises, LLC 10
Mentions
The Mentions Tab shows the results of all keyword searches you have set up and is broken down into Web, Twitter, News, Facebook, and Images.
Copyright Digital Multimedia Enterprises, LLC 11
Mentions
Click on a Mentions Tab section (Web, Twitter, News, Facebook, or Images) to be taken to a new page with all of your Client’s results for that section.
Here you can search your Client’s results by sentiment, date, source, or category.
Copyright Digital Multimedia Enterprises, LLC 12
Add/Edit Searches
Mentions are based on the keyword searches you set up for the Client’s account.
Be sure to enter all variations of the Client’s company name as well as their key people and Twitter keywords.
Select “Edit Searches” on the Mentions Tab to edit all of your searches. You can add up to 30 different keyword and people searches.
Copyright Digital Multimedia Enterprises, LLC 13
Add/Edit Searches
Be sure to use the Must Include and Must Not Include qualifiers to narrow down your search results.
Twitter searches can also be restricted to results within a 25 mile radius of your Client’s office location.
Copyright Digital Multimedia Enterprises, LLC 14
Competition
The Share Of Voice (SOV) Competition graph shows how your business fares against your competitors in local internet searches.
A new SOV graph will be created for each service category you enter.
Copyright Digital Multimedia Enterprises, LLC 15
Social
The growth of your social media audience over time is analyzed and displayed on the Social Tab. It tracks your Facebook likes, your Twitter followers, and your Foursquare check-ins.
Copyright Digital Multimedia Enterprises, LLC 16
Social
Use the Social Tab to monitor all of the recent activity on your Client’s social accounts.
When people like, retweet, or comment on your Client’s Company, you will see it here.
You can filter by Social account as well as track employee tweets.
Copyright Digital Multimedia Enterprises, LLC 17
Social
Select Share for one-click social publishing that makes it easy to promote your Client’s Company on all three of the most popular social networks at once.
Click on Open account to connect your Social Media accounts.
You can also use this feature to schedule status updates to post at future times.
Copyright Digital Multimedia Enterprises, LLC 18
Social
Once your Client’s Social status updates have been posted you will see them in the Recent Status Updates feed.
Copyright Digital Multimedia Enterprises, LLC 19
Alerts & Reports
MyRepMgr can communicate your Client’s results and progress in two ways:
Every time new results are found you can be alerted by email.
Every week you'll be emailed an Executive Report that breaks down how your business is faring in online conversations.
See the Executive Report Sample next
Copyright Digital Multimedia Enterprises, LLC 20
Alerts & Reports
You can view past reports and edit your Client’s Account settings by selecting the Reports Tab
