NAAEI CAPS PART I CONTENT OUTLINE (UPDATED 2016) NAAEI CAPS Part I Classification System - January 2016 1 Description Classification Code Number of Questions Domain I: Talent Management 010000 34 Task 1: Implement hiring strategies that will result in the selection of high-performing employees. 010100 5 Knowledge of: a. Recruitment sources 010101 b. Recruitment methods 010102 c. Employee screening processes 010103 d. Laws pertaining to selection of employees (EEO, ADA, FCRA, FACTA, etc.) 010104 e. Lawful and unlawful questions to ask candidates 010105 f. Well-defined job descriptions 010106 g. Job performance standards (distinguished from job descriptions) 010107 h. New employee orientation (benefits, holidays, policies and procedures, handbook, etc.) 010108 i. Resources for determining pay scales 010109 j. Resources for local market compensation 010110 k. Competitive preferred benefit packages 010111 Skill in: l. Conducting behavior-based interviews 010112 m. On-boarding new employees 010113 n. Using tools (interview guides, referral programs, job descriptions, sample offer letters) 010114 o. Pairing the best candidate to the team and company 010115 p. Selecting the best candidate for the position 010116 q. Checking references 010117 r. Updating or rewriting job descriptions 010118 s. Developing orientation guides 010119 t. Writing an offer letter 010120 u. Determining value of potential employees per position across the range and market 010121 v. Acquiring human resource data 010122 Task 2: Improve employee performance through team building, career development, coaching, and feedback in order to foster employee longevity and meet operational goals. 010200 8 Knowledge of: a. Methods of employee training 010201 b. Different learning styles 010202 c. Performance appraisals 010203 d. Appropriate delegation techniques and when to do so 010204 e. Team building techniques 010205 f. Employee retention practices or programs 010206
Transcript
NAAEI CAPS PART I CONTENT OUTLINE (UPDATED 2016)
NAAEI CAPS Part I Classification System - January 2016 1
Description Classification Code
Number of Questions
Domain I: Talent Management 010000 34Task 1: Implement hiring strategies that will result in the selection of high-performing employees.
o. Pairing the best candidate to the team and company 010115p. Selecting the best candidate for the position 010116q. Checking references 010117r. Updating or rewriting job descriptions 010118s. Developing orientation guides 010119t. Writing an offer letter 010120u. Determining value of potential employees per position across the range and market
010121
v. Acquiring human resource data 010122
Task 2: Improve employee performance through team building, career development, coaching, and feedback in order to foster employee longevity and meet operational goals.
010200 8
Knowledge of:a. Methods of employee training 010201b. Different learning styles 010202c. Performance appraisals 010203d. Appropriate delegation techniques and when to do so 010204e. Team building techniques 010205f. Employee retention practices or programs 010206
NAAEI CAPS Part I Classification System - January 2016 2
Description Classification Code
Number of Questions
g. Employee training options 010207h. Employee development plans (career path) 010208i. Generational influences 010209j. Continual feedback techniques (feedback vs. recognition) 010210k. The roles of counseling and coaching in employee development 010211l. Employee engagement techniques 010212m. Company policies and procedures 010213
Skill in:n. Coaching performance 010214o. Setting performance standards 010215p. Establishing performance goals 010216q. Implementing time-management techniques 010217r. Developing new team members 010218s. Mentoring employees 010219
t. Recognizing employee performance (consistent, improved, or excellent) 010220
u. Working effectively with a diverse workforce (age, ethnicity, gender, etc.) 010221
v. Writing performance evaluations 010222w. Conducting the performance appraisal 010223x. Crucial conversations 010224y. Troubleshooting team dynamics 010225z. Aligning performance with company mission and values 010226aa. Linking job duties to property goals 010227
Task 3: Address employees’ performance and behavior deficiencies by reinforcing policies and procedures with counseling in order to improve organizational effectiveness.
010300 6
Knowledge of:a. Performance improvement plan 010301b. Documentation requirements (forms, policies, procedures) 010302c. Difference between performance and behavior 010303d. Step counseling process 010304
e. Types of corrective actions (difference between verbal warning and feedback) 010305
f. Communication techniques 010306g. Interpersonal relations 010307h. Performance standards 010308i. Legal requirements of termination 010309j. Company EAP programs 010310
NAAEI CAPS Part I Classification System - January 2016 3
Description Classification Code
Number of Questions
k. Company policies for discipline and termination 010311l. Basic principles of supervision
a. Focus on the problem, issue, or behavior, not the personb. Maintain the self-confidence and basic self-esteem of the employeec. Maintain a constructive supervisor-employee relationship
Skill in:m. Controlling emotions 10313n. Recognizing when to terminate 10314o. Establishing accountability in your employees 10315p. Conducting courageous conversations 10316q. Understanding necessary timelines 10317
Task 4: Maintain positive stakeholder relationships by communicating effectively (both in writing and verbally) in order to minimize conflict and misunderstandings.
010400 8
Knowledge of:a. Different conflict resolution methods 010401b. Customer satisfaction metrics 010402c. Employee relations 010403d. Written and verbal communication 010404e. Proper electronic communication etiquette 010405f. Company policy on communication (media, emergency response, etc.) 010406g. Communication response rate 010407
i. Delivering information or enforcing policies with which one may not agree 010409
j. Representing the interests of stakeholders 010410k. Differentiating between when to write and when to speak 010411l. Listening effectively 010412m. Problem solving 010413n. Strategic thinking 010414o. Adjusting communication style to fit the audience 010415p. Multitasking 010416
Task 5: Demonstrate ethical behavior by identifying and avoiding situations that challenge standards of conduct in order to mitigate conflicts of interest and other inappropriate actions.
010500 7
Knowledge of:a. Difference between the law, ethics, and morals 010501b. Other people’s perceptions regarding ethical behavior 010502
010312
NAAEI CAPS Part I Classification System - January 2016 4
Description Classification Code
Number of Questions
c. Contracts (quid pro quo) 010503d. Implications of ethics in vendor relationships 010504e. Types of workplace harassment 010505
Skill in:f. Conducting the contract solicitation process 010506g. Treating people appropriately and consistently (residents, employees, vendors, etc.)
010507
h. Responding to harassment complaints (documentation, taking action immediately, etc.)
010508
i. Explaining company ethics guidelines 010509
Domain II: Financial Management 020000 23Task 1: Develop business plans and annual operating budgets in order to meet established performance benchmarks and owner objectives.
020100 6
Knowledge of:
a. Appropriate tools and software (Excel, property management software, etc.) 020101
b. Ownership structures, objectives, and strategies 020102c. Research methodologies (web searches, industry resources) 020103d. Monthly operating statements and other data sources 020104e. Components of a budget 020105f. Current market conditions and economic indicators 020106g. Historical performance 020107h. Company’s chart of accounts 020108
Skill in:i. Gathering bids for large projects or service projects 020109j. Delegating budget components to staff 020110k. Forecasting future financial performance 020111l. Comparing financial data from current and previous years (trending) 020112m. Performing financial calculations (turn-over percentage, operating expense ratio, bad debt percentage, effective rent, etc.)
020113
n. Synthesizing data to create budget 020114o. Presenting and defending budget assumptions 020115
Task 2: Analyze financial position in order to make appropriate operational adjustments for all stakeholders.
020200 6
Knowledge of:a. Actual income and expenses 020201b. Method of accounting (modified accrual, accrual, and cash) 020202
NAAEI CAPS Part I Classification System - January 2016 5
Description Classification Code
Number of Questions
c. Appropriate tools and software (Excel, property management software, etc.) 020203
d. Monthly operating statements and other data sources 020204e. Owner objectives 020205f. Current market conditions and economic indicators and projections 020206g. Historical performance 020207h. Company’s chart of accounts 020208i. Variance report format 020209j. Real-time financial information 020210
Task 3: Prepare reporting packages for the owner in order to track progress toward meeting the owner’s objectives.
020300 5
Knowledge of:
a. Contents of reporting package (rent roll, operating statement, balance sheet, variance explanation, detailed general ledger, narrative, current market conditions and economic indicators, replacement reserve reimbursements, etc.)
020301
b. Variance reports 020302c. Presenting and defending variance explanation 020303d. Statement of cash flows 020304e. Property performance measurements (closing ratio, turnover, delinquent rent, etc.)
020305
f. Appropriate tools and software (Excel, property management software, etc.) 020306
g. Monthly operating statements and other data sources 020307h. Owner objectives 020308i. Historical performance 020309j. Alternatives to improve performance (physical or financial) 020310
o. Synthesizing data to prepare variance statements 020315p. Presenting and defending variance report contents 020316
NAAEI CAPS Part I Classification System - January 2016 6
Description Classification Code
Number of Questions
Task 4: Calculate property value using the income capitalization approach in order to identify the impact of operational and financial decisions.
020400 2
Knowledge of:a. Property valuation techniques (cost, sales, and income) 020401b. Derivation of the cap rate 020402c. Sensitivity analysis 020403d. Value improvements 020404e. Balance sheet 020405f. Principles related to accounts payable and receivable 020406g. Leasing versus buying options 020407h. Escrows and reserves 020408i. Advantages and disadvantages of various types of investment vehicles 020409j. Sources of additional equity (reinvestment of cash flow) 020410k. Use of leverage (cash invested vs. what you borrow) 020411l. IRS guidelines on capitalization and depreciation 020412m. How daily operations affect property valuation 020413
Skill in:n. Calculating income capitalization formula 020414o. Calculating rates of return (ROI, IRR, and cash on cash returns) 020415p. Calculating rates of risk (break even occupancy, break even rent, debt service coverage)
020416
q. Impacting property value 020417
Task 5: Measure individual property impact on portfolio by comparing roll-up performance to ownership objectives.
020500 4
Knowledge of:a. Financial statement analytics 020501b. Methods of accounting 020502c. The roles of supporting departments 020503d. Market conditions 020504e. Owner objectives 020505
Skill in:f. Identifying variances and future trends or projections 020506g. Presenting financial information 020507h. Combining individual financial statements into portfolio projections 020508i. Identifying market trends 020509j. Integrating market information to portfolio objectives 020510k. Communicating results in a professional, concise manner 020511
NAAEI CAPS Part I Classification System - January 2016 7
Description Classification Code
Number of Questions
Domain III: Property and Portfolio Performance Evaluation 030000 24Task 1: Preserve the physical property by developing a maintenance plan in order to protect the owner’s investment.
030100 6
Knowledge of:a. Preventive maintenance practices 030101b. Emergency maintenance procedures 030102c. Contractor selection process and vendor approval process 030103d. Environmental hazards (e.g., moisture management) 030104e. Maintenance standard best practices 030105f. Maintenance training requirements 030106g. Owner’s objectives for the property 030107h. Local, state, and national building codes 030108i. Building types (high-rise, garden, townhouse, etc.) 030109j. Workplace safety standards 030110k. Age and maintenance history of property 030111l. Procurement systems 030112m. Design and structural components 030113
Skill in:n. Developing an emergency maintenance response plan 030114o. Identifying short-term and long-term capital needs 030115p. Setting maintenance standards (in-house vs. out-house) 030116q. Scheduling preventative maintenance 030117r. Selecting contractors 030118s. Managing make-ready process (Unit turnover management) 030119t. Identifying enhancement options (for additional income) 030120u. Inventory procurement 030121
Task 2: Manage due diligence process by collecting data and evaluating results to make an acquisition, disposition, or refinancing recommendation to the owner.
030200 3
Knowledge of:a. Sources of data 030201b. Confidentiality requirements 030202c. Exit strategies 030203d. Forms/inspections sheets/applications 030204e. Tools (flashlights, cameras, laptops, bar code readers, PDAs) 030205f. Due diligence report format 030206g. Owner or potential owner’s objectives for the property 030207h. Contractors to generate sources of data (engineers, environmental) 030208i. Causes for refinancing (add/remove a partner, raise capital, benefit from lower interest rates, etc.)
030209
NAAEI CAPS Part I Classification System - January 2016 8
Description Classification Code
Number of Questions
j. Local, state, and federal compliance requirements (environmental, workplace safety, landlord-tenant, etc.)
030210
Skill in:k. Conducting property inspections (physical, file audit) 030211l. Analyzing market environments 030212m. Evaluating existing staff (needs and concerns) 030213n. Identifying potential liabilities 030214o. Identifying asset preservation issues 030215p. Identifying value-added opportunities 030216q. Interpreting findings to make recommendations 030217r. Articulating recommendations using narrative, charts, etc. 030218s. Assembling due diligence team 030219t. Meeting required deadlines 030220
Task 3: Establish a process for property transitions by developing schedules and checklists in order to ensure a smooth and timely ownership or management change.
030300 2
Knowledge of:a. Assimilation requirements for residents and employees (policies and procedures manuals, software, forms, checklists, etc.)
030301
b. Training staff needs 030302c. Distinction between in-house and third-party management 030303d. Staffing requirements (transitional and permanent) 030304e. Time management techniques 030305f. Local, state, and federal compliance requirements (environmental, workplace safety, landlord-tenant, etc.)
030306
g. Permit and licensing requirements 030307
h. Documents and assets (leases, tools, contracts, appliances, uniforms, etc.) 030308
i. Orientation techniques 030309j. Disposition procedures 030310k. Property systems migration 030311
Skill in:l. Delegating takeover responsibilities 030312m. Establishing priorities based on takeover checklist 030313n. Communicating with stakeholders 030314o. Managing the takeover process 030315p. Assessing vendor contracts and services 030316q. Establishing new vendor contracts and services 030317r. Executing the repositioning plan 030318s. Branding the property (marketing campaign) 030319t. Managing the disposition process 030320
NAAEI CAPS Part I Classification System - January 2016 9
Description Classification Code
Number of Questions
u. Transitioning employees 030321
Task 4: Develop rehabilitation, renovation, or repositioning strategies in order to meet ownership objectives.
030400 3
Knowledge of:a. Difference between rehabilitation vs. renovation 030401b. Functional and economic obsolescence conditions 030402c. Deferred maintenance conditions 030403d. ADA compliance for physical improvements 030404e. Applicable building codes (fire suppression, sprinklers, mailboxes) 030405f. Market conditions 030406g. Project management techniques 030407h. Contract management (lien waivers, certificates of insurance, performance bonds, inspections, multiple payees, and retainage)
030408
i. OSHA requirements 030409j. Operational policies and staffing changes 030410k. Change of use options 030411l. Physical improvement options 030412
Skill in: m. Writing an RFP 030413n. Analyzing bids 030414o. Resolving conflicts with residents during process 030415p. Selecting appropriate vendors 030416q. Marketing modified assets 030417r. Retaining and attracting residents 030418s. Executing the repositioning plan 030419t. Managing time effectively 030420u. Negotiating contracts 030421v. Managing pro forma expectations 030422w. Evaluating property enhancements 030423x. Communicating recommendations 030424
Task 5: Analyze operational and financial data in order to implement either best practices or corrective measures.
030500 6
Knowledge of:a. Operational and financial best practices 030501b. Historical trends and benchmarks 030502c. Performance indicators (NOI, economic occupancy, effective rent, expense to income ratio, DSCR)
030503
d. Industry resources (income and expense analysis) 030504e. Market conditions 030505f. Site visit checklists 030506
NAAEI CAPS Part I Classification System - January 2016 10
m. Evaluating and controlling expense categories (utility consumption, per unit costs) 030513
n. Identifying options for enhancing property performance 030514
Task 6: Analyze portfolio performance using single asset evaluation in relation to stakeholder and ownership strategy in order to maximize return on investment.
030600 4
Knowledge of:a. Owner strategy 030601b. Market conditions 030602c. Property needs 030603d. Personnel strengths and abilities 030604e. Governmental regulations 030605f. Area and resident demographics 030606
Skill in:g. Calculating return on investment (ROI) 030607h. Evaluating value-add options 030608i. Analyzing appraisals 030609j. Meeting pro forma expectations 030610k. Aligning personnel with needs of properties 030611l. Creating a business case 030612
Domain IV: Legal Responsibilities and Risk Management 040000 19
Task 1: Identify the potential areas of risk on a property by conducting inspections and/or audits in order to minimize property loss or personal injury.
040100 7
Knowledge of:a. Effective inspection procedures 040101b. Environmental and workplace hazards 040102c. Loss prevention vs. loss control 040103d. Risk management techniques (risk retention vs. risk transfer) 040104e. Incident reporting process 040105f. Recent case law 040106g. Fair housing laws 040107
NAAEI CAPS Part I Classification System - January 2016 11
Description Classification Code
Number of Questions
h. Insurance terminology 040108i. Types of insurance (injury, worker’s comp, casualty) 040109j. Emergency response plan (including emergency communication) 040110
Skill in:k. Conducting inspections 040111l. Evaluating risks (legal, financial, personal protection, criminal, fraud) 040112m. Communicating effectively with media and residents 040113
Task 2: Identify owner’s and managing agent’s responsibilities by reviewing management agreements in order to ensure the legal compliance, maximum service, and profitability of the property.
040200 4
Knowledge of:
a. Management agreement requirements (comply with Fair Housing Act, maintain insurance, maintain habitability, collections and disbursements, etc.)
040201
b. Management agreement terms and conditions (spending limitations, deadlines for submitting reports, default provisions, etc.)
040202
c. Application of owner objectives 040203d. The role of fiduciary and agency relationships 040204
Skill in:e. Communicating with owners 040205f. Creating abstracts of each document 040206g. Knowing when to consult an attorney 040207h. Sharing relevant information with appropriate staff 040208i. Evaluating property performance 040209j. Representing the owner in negotiations 040210k. Negotiating techniques 040211
Task 3: Review all legal requirements necessary by studying applicable laws, regulations, and company policies to minimize legal risk and liability.
040300 8
Knowledge of:a. Fair housing 040301b. Equal employment opportunity 040302c. Labor and wage law 040303d. Workplace health and safety 040304e. Accessibility 040305f. Landlord/tenant 040306g. Building codes 040307h. Contracts 040308i. Identifying legal commitments and ramifications 040309j. Statutory and Regulatory Risks 040310
NAAEI CAPS Part I Classification System - January 2016 12
Description Classification Code
Number of Questions
k. Environmental compliance 040311l. Specialty housing requirements 040312
Skill in:m. Addressing reasonable accommodation requests 040313n. Identifying training needs 040314o. Counseling employees regarding fair housing issues 040315p. Negotiating contracts 040316q. Complying with applicable housing regulations 040317r. Responding to and remedying findings from governing agencies’ inspections and audits
040318
NAAEI CAPS PART II CONTENT OUTLINE (UPDATED 2017)
NAAEI CAPS Part II Classification System - January 2017 1
Description Classification Code
Domain I: Talent Management 010000Task 1: Implement hiring strategies that will result in the selection of high-performing employees.
o. Pairing the best candidate to the team and company 010115p. Selecting the best candidate for the position 010116q. Checking references 010117r. Updating or rewriting job descriptions 010118s. Developing orientation guides 010119t. Writing offer letters 010120u. Determining value of potential employees per position across the range and market
010121
v. Acquiring human resources data 010122
Task 2: Address employees’ performance and behavior deficiencies by reinforcing policies and procedures with feedback, coaching, and counseling in order to improve organizational effectiveness, foster employee longevity, and meet operational goals.
010200
Knowledge of:a. Appropriate delegation techniques and when to use them 010201b. Employee retention practices or programs 010202c. Employee development plans (career path) 010203d. Continual feedback techniques (feedback vs. recognition) 010204e. The roles of counseling and coaching in employee development 010205
NAAEI CAPS Part II Classification System - January 2017 2
Description Classification Code
f. Employee engagement techniques 010206g. Performance improvement plans 010207h. Difference between performance and behavior 010208i. Step of the counseling process 010209
j. Types of corrective actions (difference between verbal warning and feedback) 010210
k. Communication techniques 010211l. Interpersonal relations 010212m. Performance standards 010213n. Legal requirements of termination 010214o. Company employee assistance programs (EAPs) 010215p. Company policies for discipline and termination 010216q. Basic principles of supervision 010217
Skill in:r. Coaching performance 010218s. Establishing performance goals 010219t. Developing new team members 010220
u. Recognizing employee performance (consistent, improved, or excellent) 010221
v. Working effectively with a diverse workforce (age, ethnicity, gender, etc.) 010222
w. Writing performance evaluations 010223x. Conducting performance appraisals 010224y. Troubleshooting team dynamics 010225z. Aligning performance with the company mission and values 010226aa. Linking job duties to property goals 010227bb. Focusing on the problem, issue, or behavior, not the person 010228cc. Maintaining the self-confidence and basic self-esteem of employees 010229dd. Maintaining constructive supervisor-employee relationships 010230ee. Controlling emotions 010231ff. Recognizing when to terminate 010232gg. Establishing accountability in employees 010233hh. Conducting courageous conversations 010234ii. Understanding necessary timelines 010235
Domain II: Financial Management 020000Task 1: Develop business plans and annual operating budgets in order to meet established performance benchmarks and owner objectives.
020100
Knowledge of:
a. Appropriate tools and software (Excel, property management software, etc.) 020101
b. Ownership structures, objectives, and strategies 020102c. Research methodologies (web searches, industry resources) 020103
NAAEI CAPS Part II Classification System - January 2017 3
Description Classification Code
d. Monthly operating statements and other data sources 020104e. Components of a budget 020105f. Current market conditions and economic indicators 020106g. Historical performance 020107h. Company’s chart of accounts 020108
Skill in:i. Gathering bids for large projects or service projects 020109j. Delegating budget components to staff 020110k. Forecasting future financial performance 020111l. Comparing financial data from current and previous years (trending) 020112m. Performing financial calculations (turnover percentage, operating expense ratio, bad debt percentage, effective rent, etc.)
020113
n. Synthesizing data to create a budget 020114o. Presenting and defending budget assumptions 020115
Task 2: Analyze the financial position in order to make appropriate operational adjustments for all stakeholders.
020200
Knowledge of:a. Actual income and expenses 020201b. Methods of accounting (modified accrual, accrual, and cash) 020202
c. Appropriate tools and software (Excel, property management software, etc.) 020203
d. Monthly operating statements and other data sources 020204e. Owner objectives 020205f. Current market conditions and economic indicators and projections 020206g. Historical performance 020207h. Company’s chart of accounts 020208i. Variance report format 020209j. Real-time financial information 020210
Task 3: Calculate property value by using the income capitalization approach in order to identify the impact of operational and financial decisions.
020300
Knowledge of:a. Property valuation techniques (cost, sales, and income) 020301b. Derivation of the cap rate 020302
NAAEI CAPS Part II Classification System - January 2017 4
Description Classification Code
c. Sensitivity analysis 020303d. Value improvements 020304e. Balance sheet 020305f. Principles related to accounts payable and receivable 020306g. Leasing vs. buying options 020307h. Escrows and reserves 020308
i. Advantages and disadvantages of various types of investment vehicles 020309
j. Sources of additional equity (reinvestment of cash flow) 020310k. Use of leverage (cash invested vs. what is borrowed) 020311l. IRS guidelines on capitalization and depreciation 020312m. How daily operations affect property valuation 020313
Skill in:n. Calculating income capitalization 020314o. Calculating rates of return (ROI, IRR, and cash on cash returns) 020315p. Calculating rates of risk (break-even occupancy, break-even rent, debt service coverage)
020316
q. Impacting property value 020317
Task 4: Measure individual property impact on the portfolio by comparing roll-up performance to ownership objectives.
020400
Knowledge of:a. Financial statement analytics 020401b. Methods of accounting 020402c. The roles of supporting departments 020403d. Market conditions 020404e. Owner objectives 020405
Skill in:f. Identifying variances and future trends or projections 020406g. Presenting financial information 020407h. Combining individual financial statements into portfolio projections 020408i. Identifying market trends 020409j. Integrating market information with portfolio objectives 020410k. Communicating results in a professional, concise manner 020411
Domain III: Property and Portfolio Performance Evaluation 030000
Task 1: Manage the due diligence process by collecting data and evaluating results to make an acquisition, disposition, or refinancing recommendation to the owner.
030100
Knowledge of:a. Sources of data 030101
NAAEI CAPS Part II Classification System - January 2017 5
Description Classification Code
b. Confidentiality requirements 030102c. Exit strategies 030103d. Forms/inspections sheets/applications 030104e. Tools (flashlights, cameras, laptops, bar code readers, PDAs) 030105f. Due diligence report format 030106g. Owner or potential owner’s objectives for the property 030107h. Contractors to generate sources of data (engineers, environmental) 030108i. Causes for refinancing (add/remove a partner, raise capital, benefit from lower interest rates, etc.)
030109
j. Local, state, and federal compliance requirements (environmental, workplace safety, landlord-tenant, etc.)
030110
Skill in:k. Conducting property inspections (physical, file audit) 030111l. Analyzing market environments 030112m. Evaluating existing staff (needs and concerns) 030113n. Identifying potential liabilities 030114o. Identifying asset preservation issues 030115p. Identifying value-added opportunities 030116q. Interpreting findings to make recommendations 030117r. Articulating recommendations by using narrative, charts, etc. 030118s. Assembling a due diligence team 030119t. Meeting required deadlines 030120
Task 2: Establish a process for property transitions by developing schedules and checklists in order to ensure a smooth and timely ownership or management change.
030200
Knowledge of:a. Assimilation requirements for residents and employees (policies and procedures manuals, software, forms, checklists, etc.)
030201
b. Distinction between in-house and third-party management 030202c. Staffing requirements (transitional and permanent) 030203d. Time management techniques 030204e. Local, state, and federal compliance requirements (environmental, workplace safety, landlord-tenant, etc.)
030205
f. Permit and licensing requirements 030206
g. Documents and assets (leases, tools, contracts, appliances, uniforms, etc.) 030207
h. Orientation techniques 030208i. Disposition procedures 030209j. Property systems migration 030210
NAAEI CAPS Part II Classification System - January 2017 6
Description Classification Code
l. Establishing priorities based on a takeover checklist 030212m. Communicating with stakeholders 030213n. Managing the takeover process 030214o. Assessing vendor contracts and services 030215p. Establishing new vendor contracts and services 030216q. Executing the repositioning plan 030217r. Branding the property (marketing campaign) 030218s. Managing the disposition process 030219t. Transitioning employees 030220u. Identifying staff training needs 030221
Task 3: Develop rehabilitation, renovation, or repositioning strategies in order to meet ownership objectives.
030300
Knowledge of:a. Difference between rehabilitation and renovation 030301b. Functional and economic obsolescence conditions 030302c. Deferred maintenance conditions 030303d. ADA compliance for physical improvements 030304e. Applicable building codes (fire suppression, sprinklers, mailboxes) 030305f. Market conditions 030306g. Project management techniques 030307h. Contract management (lien waivers, certificates of insurance, performance bonds, inspections, multiple payees, and retainage)
030308
i. OSHA requirements 030309j. Operational policies and staffing changes 030310k. Change of use options 030311l. Physical improvement options 030312
Skill in:m. Writing an RFP 030313n. Analyzing bids 030314o. Resolving conflicts with residents during the process 030315p. Selecting appropriate vendors 030316q. Marketing modified assets 030317r. Retaining and attracting residents 030318s. Executing the repositioning plan 030319t. Managing time effectively 030320u. Negotiating contracts 030321v. Managing pro forma expectations 030322w. Evaluating property enhancements 030323x. Communicating recommendations 030324
NAAEI CAPS Part II Classification System - January 2017 7
Description Classification Code
Domain IV: Legal Responsibilities and Risk Management 040000Task 1: Identify the responsibilities of the owner and managing agent by reviewing management agreements in order to ensure the legal compliance, maximum service, and profitability of the property.
040100
Knowledge of:
a. Management agreement requirements (comply with Fair Housing Act, maintain insurance, maintain habitability, collections, and disbursements, etc.)
040101
b. Management agreement terms and conditions (spending limitations, deadlines for submitting reports, default provisions, etc.)
040102
c. Application of owner objectives 040103d. The role of fiduciary and agency relationships 040104
Skill in:e. Communicating with owners 040105f. Creating abstracts of each document 040106g. Knowing when to consult an attorney 040107h. Sharing relevant information with appropriate staff 040108i. Evaluating property performance 040109j. Representing the owner in negotiations 040110k. Using negotiating techniques 040111
Task 2: Review all legal requirements necessary by studying applicable laws, regulations, and company policies to minimize legal risk and liability.
040200
Knowledge of:a. Fair housing 040201b. Equal employment opportunity 040202c. Labor and wage law 040203d. Workplace health and safety 040204e. Accessibility 040205f. Landlords/tenants 040206g. Building codes 040207h. Contracts 040208i. Statutory and regulatory risks 040209j. Environmental compliance 040210k. Specialty housing requirements 040211
