NAHC Launches Member Portal Changing our Language HR Buzz: How much is too much? Richmond CMHAD? Upcoming events? Want to submit? Send your submissions to be approved to [email protected] by October 27th to be featured in the Fall Newsletter.
NAHC will be adopting a Member Portal system for our members this fall. Patient Portals allow members to interact with their health information and communicate with providers outside the traditional office visit. Such systems offer powerful benefits: encouraging patients to become more engaged in their own care and helping providers to improve efficiency, quality, and access. Empowering NAHC members to be involved in their own care is a core tenet of the Patient-Centered Health Home model that NAHC is working toward over the next year and a half and goes straight to the core of our mission. NAHC gathered patient feedback in order to choose the portal product. Our patients directed our decision to go with the Intelichart. Our patients liked the clear and easy-to- read layout, which made it easy to access health information. NAHC’s Member Portal will be available in October 2014 for patient use. The features will be rolled out in phases to allow for proper staff training. NAHC introduces Member Portal Serving the Community since 1972 Summer 2014 Native American Health Center’s mission is to provide comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities, with respect for cultural and linguistic differences. NAHC’s Mission 1 Serving the Community since 1972 NAHC NEWS 7G1D stands for 7 Generations 1 Direction. Our Commitment to Continued Quality Improvement is Seven Generations One Direction.
Transcript
NAHC will be adopting a Member Portal system for our members this fall.
Patient Portals allow members to interact with their health information and communicate with providers outside the traditional office visit. Such systems offer powerful benefits: encouraging patients to become more engaged in their own care and helping providers to improve efficiency, quality, and access. Empowering NAHC members to be involved in their own care is a core tenet of the Patient-Centered Health
Home model that NAHC is working toward over the next year and a half and goes straight to the core of our mission.
NAHC gathered patient feedback in order to choose the portal product. Our patients directed our decision to go with the Intelichart. Our patients liked the clear and easy-to-read layout, which made it easy to access health information. NAHC’s Member Portal will be available in October 2014 for patient use. The features will be rolled out in phases to allow for proper staff training.
NAHC introduces Member Portal
Serving the Community since 1972
Summer 2014
Native American Health Center’s mission is to provide comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities, with respect for cultural and linguistic differences.
NAHC’s Mission
1Serving the Community since 1972
NAHCNEWS
7G1D stands for 7 Generations 1 Direction. Our Commitment to Continued Quality Improvement is Seven Generations One Direction.
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NAHCNEWS
Staff answered two questions:
How do I provide integrated
care? Why do I work at NAHC?
We have begun making positive changes in how we deliver health care to our patients in many ways over the last few years bringing innovative methods, embracing technology, change, and now, we’re joining a national movement towards higher standards of care.
If you haven’t yet seen the presentation, please speak with your supervisor about attending one in the month of August!
NAHC’s Accreditation Roadshow is meant to inform and engage staff about the upcoming process of accreditation. The roadshow’s focus is to build build energy and spirit towards the creative process of self-improvement, creativity, innovation, and evaluation.
Accreditation is a way of measuring the quality of our health care services in comparison to national standards.
This is our opportunity to show others we are experts in what works. NAHC’s history, mission, and values are rooted in integrated holistic care, serving the whole person, family, and community--not just a sick stomach or a single addiction.
We are looking back to our history and following our core values to become a cornerstone for wrap-around, innovative health and the overall betterment of the communities we are a part of.
Accreditation will give NAHC increased visibility, a competitive edge, meet National standards of care, receive recognition for high quality service, assurance to members and community of our quality and safety standards, competitive retention and recruitment for excellent care givers, increased member provider collaboration and partnership – more member engagement in healthcare plan, better communication between providers, departments and sites.
Accreditation is the first step towards achieving Medical Home recognition.Through standardization and documentation in areas like policies and procedures and workflows, we gain freedom in our jobs to focus more on collaborations and innovations that improve our ability to serve members.
NAHC’s IHS audit provided us with a basic foundation to be prepared for the AAAHC, although the AAAHC sets a higher bar for us and asks us to document our processes to better assess what’s working for our staff and our members and where we can improve.
Stay tuned for more invormation as NAHC goes through our Accreditation process.
More staff photos and their responses coming in Fall 2014!
Consolidating Social MediaInstead of the 20 individual Facebook pages with various levels of engagement, we will have 1 Native American Health Center page that all departments can post to.
TimelineWe are transferring all content, deactivating administrators, and directing followers to the central page starting August 1st 2014 and will be finalizing this transition by September 1st 2014.
Next StepsWe are asking everyone to send information they wish to have posted to [email protected] . This allows us to streamline our voice and present a united face to the community for all our services.
If you would like more information for your site/department/service specific promotion, we are encouraging the use of our website www.nativehealth.org which is in the process of being rebuilt.
Our new website will be centered around our members;
Our site will be more user-friendly will better represent the entire agency so we will be recognized as the Native American Health Center, a whole agency with multiple locations and comprehensive services.
Consolidating Social Media
Accreditation at NAHC!
4 5Serving the Community since 1972
NAHC Member
NAHC MEMBERThe Native American Health Center is making many improvements to our systems and services. We are working towards being recognized as a Patient Centered Medical Home (PCMH)Accreditation is a means of achieving this through optimizing our internal processes, the Member Portal is a way of achieving this through making our services more accessible and convenient.
So, we are changing our language and therefore our perspective of the people and communities served; not as clients or patients, but as members to our home. We have already changed our Registration to Member Services and will be making continuous improvements that better our members experience. It’s the small changes that create and sustain meaning to our goals and build stronger, better, comprehensive, and member centered care.
When it comes to Non-Profit budgets every penny makes a difference, so where does one draw the line? At NAHC, we are drawing the line right here and now. In May of 2014, NAHC renewed our Workers Compensation Insurance policy for the year at the cost of $436,841. That’s nearly half a million dollars for one (1) insurance policy. This does not include the other insurances that NAHC is mandated to have such as general liability, malpractice, Automotive, etc. all of which come at an additional cost. Over the last two years NAHC premiums for Workmen’s Compensation have increased by 68%, this equates to an increase of $297,558 since 2012.
This is valuable money that NAHC could be using to increase our staff or expand services. In fact, for $297,558 NAHC could hire eight (8) to ten (10) medical or dental assistants. Insurance premiums not only cost the agency but
have a direct impact on grants as this cost is factored into the indirect rate that gets applied to all contracts, which reduces the amount of money you have to spend on the services of your grants.
There are several factors that contribute to this increase in premiums. The number of staff that NAHC has, the increase in the insurance market, the number of claims we have every year and NAHC’s experience modification. NAHC staff has increased significantly over the last few years as we have expanded services and opened the Seven Directions facility; in addition the insurance market prices have been steadily climbing the last few years as we have entered an economic boom in the Bay Area.
However, the number of claims we have has also increased and this is something we can completely address by working safer and providing our staff with the
safety trainings they need in order to safely and effectively do their jobs.
Everyone can play a part in helping NAHC lower our premiums. Safety is everyone’s responsibility, not just your supervisor’s. If you see a workplace hazard address the situation and inform someone of what you did. If you see someone working unsafely, say something to them or your supervisor. This may be something that more than one person is doing and you could be preventing them from injuring themselves or someone else. Keep your eyes open for potential safety hazards and communicate them with your team and supervisor. If you were injured and your doctor provided you with work restrictions, follow them. We all have a role to play in making NAHC a safer work environment, but we all have to do our part.
We are all in this together!
How much is too much?
PHOTOS taken at this year’s
Staff Appreciation Week
festivities!
HR BUZZ
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Richmond Children’s Mental Health Awareness Day
NAHC Media Requests can be sent to [email protected] for Fall 2014 newsletter can be sent to [email protected]. Deadline for submission October 27th
