Market leader in smart chatbot development

NANOSEMANTICSLAB

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15years on themarket

90commercial projects

50 professionals (many have PhD degrees in relative fields of expertise)

Members of NeuronetCluster of the NationalTechnology Initiative(programm for thetechnological developmentin Russia)

Award winners ofRunet 2009, 2016,«Golden site 2009»

Skolkovo residents

ABOUT US

Certified agency

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Organized Turing Test Competition in 2015, 2016 and 2019

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allows users to interact with a machine or a database using natural language means (via text or voice)

Chatbot Dialog Interface

Is the amount companies can save with the help of chatbots by 2020

8 BILLION DOLLARS

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WHAT CAN A CHATBOT DO?

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Reduce Call Center Workload

Most inquiries received by a call center are typical repeated questions

A chatbot can help the user access the required information at once, thus avoiding a full-cycle phone call to the contact center

Dialing the call center numberContacting a chatbot

Waiting

Call center authentication

Explaining the problem

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Problem/Request

Solution

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The Result

Increased conversion rates from website visits, ads, messengersand social networks

Finding out the customer’s needs

Collecting contacts

Transferring the data to CRM

Sending the data to the sales department

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A chatbot is available for communication with clients 24/7. It can process more application forms from the website and other channelswithout the help of an operator

Sales and Promotion

Selection of goods and services in dialog mode

Consulting clients on benefits of the product / service

Processing payments through the dialog box

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Directing the client to the shopping cart or a live operator

Personalized Communication

Chatbot can use the accumulated data from the user’s profile and contact history during communication

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The Result

A friendlier mode of communication

Enhanced trust and loyalty

Gamification

During the conversation, the chatbot can joke at the appropriate time, use an emoji or share a funny picture

The Result:

increased emotional loyalty in clients

a psychological phenomenon of “projecting personality onto the chatbot” (the chatbot is perceived as a living person)

an addictive effect on the user

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Proactively offer new products to users, notify them about special offers and relevant updates

Determine where the inquiryoriginated from and provide information relevant to a specific region

Conduct polls and surveys

Prompt key response actions and encourage users to visit relevant webpages

Manage user accounts and/or their balance (act as a ”virtual concierge/personal manager”)

Act as a decision-making support system (for online purchases or product consultation)

A Chatbot Can Also:

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EXAMPLES OF TECH SOLUTIONS

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Customer SupportDepartment

Talks to users aboutthe company’s activities, products, and special offers

Resolves issues on the spotby providing instructions and useful links

Becomes a source of information on customer preferences or issues with the product

Collects and processescomplaints

Provides technical assistance

Reduces call center workload at peak times

Customer SupportChatbot

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Employee SupportChatbot

Employee Support Center

Reduces the cost of employee support and partially replaces live operators

Automates routine tasks, e.g. ordering office supplies, coffee and snacks, booking conference rooms, processing business trips

Reduces response timeand improves the qualityof interactions

Is able to swiftly conductpolls and surveys amongemployees, takes care of employee training

Assists with technical issues including the company’s software and internal systems

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Reduces the cost of HR department operation

Automates the search for employees and the primary selection process

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HR Department HR-chatbot

A simplified selection process of candidates for massive job openings

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The Result:

Provides consultation for potential candidates

Sales Department

A virtual representativeof a product or point of sales

Promoter Chatbot

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Helps select the product whichbest fits the client

Personalizes customer experience

Promotes products and advertises deals & offers

Adapts to customer’scommunication style by assessing the product and the context of the interaction

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Let’s Compare

Dialog variety

List of conversation topics

Works with regular context-free grammar (natural language processing)

User intent recognition

Context awareness

Topic recognition

Clarifying questions

Identifying facts in the dialog

Correcting typos, mistakes, slang, abbreviations

Answer variety

Personalized communication

Ability to use voice technologies (ASR and TTS)

Rigid dialog tree

Limited

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A limited number, standardizedform

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A strictly fixed set of answers

Open set of dialog scenarios

Unlimited

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Unlimited, any form

Generates answers in real-time

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CRITERIA BUTTON-BASED CHATBOTNANOSEMANTICS’ SCENARIO-BASED CHATBOT

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40Call center and online chat workload reduction

2Faster search for information

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Achievable Milestones

> 10Website visitors engage with a chatbot

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> 20Customers return to chatbot for a second consultation

3,5 Increase of average page depth

Х Up to 96Recognized queries

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HOW DOES THIS WORK?

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Nanosemantics Lab’s chatbot is a classic SaaS-based solution comprised of two parts: a widget and a SaaS unit represented by our own cloud service

A chatbot can be integrated into any external data sources (CRM, ABS, and other client intra-systems) as well as any external interfaces (messengers, apps, etc.)

Chatbots are compatible with messengers and social networks: Facebook, Telegram, Viber, Skype, Kik, Slack, WeChat, VEON, VK, OK, Instagram, etc.

They can be integrated into various platforms/software: AVAYA, Genesis, Zendesk, LiveTex, Skillaz, VCV, etc.

Widget +

CRM ABS

Internal systemsMessengers and social networks

SaaS

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Technical Details1

Voice Technology

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“Voice is the most natural interface.”

We support ASR/TTS technologiesFrom Yandex, Speech Technology Center, Google

Processing calls to contact centers

Voice assistant skills (according to data from the end of 2018):

Yandex Alisa > 28 000 skills

Google Assistant > 2 000 skills

Amazon Alexa > 40 000 skills

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Voice Help Desk

Telephone integration

Our Own Knowledge Base3

Roughly 100 typicaldialog models

3611dialog scenarios

6 types of chatbot personalities

5 230 dictionaries

Over 3 000 000adaptive questions

12 languages

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User’s Personal Account

A metrics dashboard with the ability to adjust settings

Detailed dialog accounts, users and additional options

Management of notifications and announcements

The ability to filter all dialog histories

The chatbot’s analysis in the user’s personal account:

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“Regular chatbot assessment doesn’t just provide numbers, but also allowsfor the further development of the chatbotand the improvement of its knowledgein order for it to create a positivecustomer experience.”

User’s Personal Account

Knowledge Base Editing

Independent planning and monitoringof dialogs

Testing the chatbot at the stage ofdevelopment

Ready-to-use thematic presets, dictionariesand scenarios

Seamless integration with online chats andmessengers

An easily understandable interface for any user:

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Chatbot Creation

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Project Assessment Development Maintenance

Collecting information and filling out a brief

Analysis of the collected data

Outlining functionality

Setting timelines and Calculating costs

Developing the knowledge base

Technical work and integration

Internal testing by Nanosemantics

External testing done by the client

Troubleshooting and resolving problems

Linguistic maintenance (knowledge baseupdates)

Technical maintenance

Monthly reports

Pitching further chatbot development ideas

The Result:An assessment of the potentialchatbots utility for the client, anda commercial proposal

The Result:Launching the chatbot (intomessengers, the website, apps)

The Result :Real-time assessment of efficiency, increase of conversion, project development

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6 REASONS TO WORK WITH US

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Easy API integration A wide range of industry-specific solutions

A multi-million customer audience

15 years of unique experience

Our own linguistic technologies for solvingcomplex problems

Multilingual platforms1 2 3

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Why choose us?

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Our Clients Trust Us:28

THANK YOU FOR YOUR ATTENTION

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Contacts:Phone: +7(495) 995-58-72Website: nanosemantics.aiEmail: hello@nanosemantics.ai