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2/1/2012 CMS’ CROWNWeb Application National Release QIMS Walkthrough Featuring CROWNWeb Outreach, Communication, and Training (OCT) January 26, 2012
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Page 1: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

2/1/2012

CMS’ CROWNWeb Application

National Release

QIMS Walkthrough

Featuring

CROWNWeb Outreach,

Communication, and Training (OCT) January 26, 2012

Page 2: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Today’s Hosts O

2/1/2012

2

Janis Grady, RHIT, CPHQ

Contract Officer’s Technical Representative (COTR)

CROWNWeb Outreach, Communication, and Training (OCT) Contract

Centers for Medicare & Medicaid Services

Oniel Delva, BA, CTT

Communications and Training Manager

CROWNWeb Outreach, Communication, and Training (OCT) Contract

FMQAI – ESRD Network 7

Page 3: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Today’s Presenters

CROWNWeb Outreach, Communications, and Training Team

Matthew McDonough, MS, CTT Project Manager

Mike Seckman, CTT Senior Trainer

Michelle Barry, BFA Technical Writer

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2/1/2012

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Page 4: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

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2/1/2012

Page 5: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Phase III Update

CROWNWeb Phase III began January 17, 2012.

Over 460 dialysis facilities are submitting their

data directly to CMS during Phase III.

Phase III is allowing CMS to analyze:

o Enhanced security requirements

o Interaction with new user interface

o Proof-of-concept for Health Information Exchange

(HIE) data submission efforts

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Page 6: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

National Release and QIMS

The QualityNet Identity Management System

(QIMS) supports multiple CMS applications; an

account is required to access CROWNWeb.

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2/1/2012

National Release QIMS On-Boarding Schedule

All Users Begins

January 30, 2012

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Page 7: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Registering for a QIMS Account

To successfully register, users must:

o Complete the QIMS Part A form

o Indicate their CROWNWeb role and scope on the

CROWNWeb Part B form

o Complete CMS’ mandatory Security Awareness

Training (SAT) within the last 12 months, which

can be accessed via:

http://iase.disa.mil/eta/iss_icv5/launchpage.htm

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2/1/2012

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2/1/2012

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Page 9: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

What is QIMS?

Robust identity management system that replaces

any previously used account registration systems.

Must be used to create and manage CROWNWeb

user accounts.

Allows facilities to manage the account activation

process at a facility level.

Eliminates notarization needs for End User

Managers and regular End Users if in-person

identity proofing can be performed.

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Page 10: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS & CROWNWeb

QIMS and CROWNWeb are two separate systems

that work together.

Each system contains its own roles.

Users must indicate a QIMS and CROWNWeb

role when completing the QIMS account

registration process.

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Page 11: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

How is QIMS Structured?

QIMS is based on a hierarchy of roles:

2/1/2012

Security Official (SO) – Top level of authority for QIMS – Confirms and manages user ID and activation

End User Manager (EUM) – First level of authority for QIMS – Authorizes what users can do in QIMS

Regular End Users – General system users

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Page 12: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Role Details – SO

Security Officials (SO):

o Perform in-person identity proofing

o Verify completion of users’ Security Awareness Training

o Authorize account activation for users

o Submit applicants’ completed Part A forms to Help Desk

o Maintain users’ account (locked accounts, forgotten

passwords, etc.)

o Perform Annual Recertification process

o Serve as CROWNWeb Facility Administrator (Initial SO)

2/1/2012

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Page 13: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Role Details – EUM

End User Managers (EUM):

o Conduct first-level approval of account requests.

o Approve or reject the QIMS account application.

o Indicate an applicant’s QIMS role in the QIMS system.

o Disable users’ accounts.

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Page 14: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Role Details – End User

Regular End Users:

o Manage his/her own QIMS account information.

o Access CROWNWeb to perform tasks based on their

indicated CROWNWeb role.

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Page 15: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Registration Order

2/1/2012

Security Official (SO)

End User Manager (EUM)

Regular End User

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15 NOTE: An SO cannot serve as the EUM and vice versa.

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2/1/2012

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Page 17: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Accessing QIMS

To access the QIMS system,

all applicants must go to:

https://www.qualitynet.org and

click the “Register for a QIMS

Account” link on the ESRD tab

2/1/2012

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Page 18: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Printing the Part A Form

Once you submit the

application, a printable

version of the QIMS

Part A form displays.

Print the form by

clicking the Print

button in your browser

(or by pressing

CTRL+P if using

Internet Explorer).

2/1/2012

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Page 19: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Security Training

Users must complete CMS’ annual Security

Awareness Training (SAT) as part of the account

registration process.

Navigate to http://iase.disa.mil/eta/iss_icv5/launchpage.htm

to complete the security training, then print and

sign your certificate.

SOs – Mail the SAT certificate to the QualityNet Help

Desk with QIMS Part A and CROWNWeb Part B.

EUMs and regular End Users - Keep SAT certificate

locally for 7.5 years.

2/1/2012

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Page 21: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial Security Official

The steps to register as a facility’s INITIAL

(or ONLY) SO are different from the general

account registration process.

The initial SO should complete the Part B

form with a CROWNWeb Facility

Administrator role request.

The initial SO must mail his/her Part A form,

Part B form, and a copy of the SAT certificate

to the QualityNet Help Desk.

2/1/2012

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Page 22: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part A

On the printed

form, the SO must

manually complete

some of the fields

on the Part A form

and have it

notarized.

2/1/2012

NOTE: INITIAL (or ONLY) SOs must have their Part A form notarized.

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Page 23: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part B

SOs must go to

www.QualityNet.org,

and print a copy of the

CROWNWeb Part B

form to indicate their

CROWNWeb roles

and scope.

2/1/2012

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Page 24: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Submit Forms to Help Desk

The initial SO must send the following to the

QualityNet Help Desk:

1. The completed and notarized QIMS Part A

2. The completed CROWNWeb Part B form

3. A copy of the SAT certificate

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Page 25: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Account Completion

The QualityNet Help Desk will activate a

facility's initial SO’s QIMS account request and

configure his/her CROWNWeb roles and scope.

Once the SO’s account is activated, he/she will

receive four e-mails with instructions on logging

in to QIMS at the e-mail address they specified

during the application process.

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Page 26: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Two User IDs

SOs will receive two QIMS user IDs:

2/1/2012

Used to activate users’ account

requests and manage users’

system access

Used to manage their own QIMS

and CROWNWeb system access

1. SO Account 2. Regular User Account

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Page 27: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Registering for an Account

2/1/2012

Let’s see it LIVE

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Initial SO Registration Steps

1. Go to www.qualitynet.org and click the ESRD tab.

2. Complete all of the required fields in the QIMS system.

3. Search for the facility on the Business Info tab.

4. Select “Master Security Official” and “Master Manager” as the

appointed SO and EUM.

5. Identity the applications to which you will need access, in addition

to the default/required QIMS option.

6. Click the Submit button at the bottom of the page.

7. Review the information on the printable QIMS account form, print

the form, and click Submit once again.

8. Complete the printed Part A form; and check the “Create Security

Official Account” box on the paper form.

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Page 29: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial SO Registration Steps 9. Get the QIMS account form notarized and sign the “Applicant” field.

10. Go to www.qualitynet.org to access the CROWNWeb Part B form to

indicate the desired CROWNWeb role(s) and scope.

11. Go to http://iase.disa.mil/eta/iss_icv5/launchpage.htm to complete

the SAT.

12. Mail the completed QIMS Part A, CROWNWeb Part B, and a copy

of the SAT certificate to:

QualityNet Help Desk

1401 50th St., Suite 200

West Des Moines, IA 50266

13. The QualityNet Help Desk will route the initial SO's request to the

Production Identity Management team for review and approval.

14. The initial SO will receive FOUR email notifications (two with

QIMS User IDs and two with temporary passwords).

2/1/2012

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2/1/2012

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Page 31: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial End User Manager

The steps to register as a facility’s INITIAL

(or ONLY) EUM are different from the general

account registration process.

The initial EUM should indicate their desired

CROWNWeb role(s) and scope on the Part B

form.

The initial EUM must mail his/her Part A

form to the QualityNet Help Desk; the Part B

form and SAT certificate must be given to the

SO and retained locally for 7.5 years. 2/1/2012

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EUM’s Business Info Tab

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MS

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EUM’s Business Info Tab

2/1/2012

MS

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EUM’s Business Info Tab

2/1/2012

MS

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EUM’s Business Info Tab

2/1/2012

MS

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EUM’s Business Info Tab

2/1/2012

MS

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EUM’s Business Info Tab

2/1/2012

MS

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EUM’s Business Info Tab

2/1/2012

MS

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Page 39: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part A

On the printed

form, EUMs must

manually complete

some of the fields

on Part A of the

form, then take the

form to their SO for

verification.

2/1/2012

NOTE: If this is the initial EUM, Part A must be mailed to the QualityNet

Help Desk after the identity proofing in order for the SO to be able to

activate the account.

MS

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Page 40: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Identity Proofing

The SO must complete

the identity proofing

process for the EUM

applicant. Once the SO

has completed identity

proofing, the EUM’s Part

A form must be mailed to

the QualityNet Help desk

for authorization.

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Page 41: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part B

EUMs must go to

www.QualityNet.org,

and print a copy of the

CROWNWeb Part B

form to indicate their

CROWNWeb roles

and scope, and take

the form to their

facility’s SO.

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Page 42: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Submit Part A to Help Desk

The EUM must ensure that his/her completed

QIMS Part A form is mailed to the QualityNet

Help Desk:

2/1/2012

REMINDER: EUMs’ CROWNWeb Part B form and SAT certificate of

completions must be kept locally for 7.5 years.

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Page 43: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Account Completion

The QualityNet Help Desk will authorize a

facility’s initial EUM’s account request once it

receives and reviews the Part A form.

The facility’s SO will activate the initial EUM’s

account and configure the EUM’s CROWNWeb

roles and scope when activating the account.

Once the EUM’s account is activated, he/she

will receive two emails with instructions on

logging in to QIMS at the e-mail address they

specified during the application process. 2/1/2012

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Page 44: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial EUM Registration Steps

1. Go to www.qualitynet.org and click the ESRD tab.

2. Complete all of the required fields in the QIMS system.

3. Search for the facility on the Business Info tab.

4. Select your facility/Network/organization’s SO and “Master

Manager” as the appointed SO and EUM.

5. Identity the applications to which you will need access, in addition

to the default/required QIMS option.

6. Click the Submit button at the bottom of the page.

7. Review the information on the printable QIMS account form, print

the form, and click Submit once again.

8. Complete the printed Part A form; and check the “Create End User

Manager Account” box on the paper form.

2/1/2012

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Page 45: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial EUM Registration Steps

9. Take your printed registration form to your local Security Official

for identity verification, obtain the required SO signature, and sign

the form as the “Applicant”.

10. Go to www.qualitynet.org to access the CROWNWeb Part B form

to indicate the desired CROWNWeb role(s) and scope. This form

must be kept locally.

11. Go to http://iase.disa.mil/eta/iss_icv5/launchpage.htm to

complete the SAT.

12. Mail the completed QIMS Part A form to:

QualityNet Help Desk

1401 50th St., Suite 200

West Des Moines, IA 50266

2/1/2012

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Page 46: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Initial EUM Registration Steps

13. The QualityNet Help Desk will route the initial EUM's request to

the Production Identity Management team to review and approve

the application request as the “Master Manager”.

14. The facility/Network/organization’s initial Security Official will

receive a notification of an account pending approval.

15. Once the initial SO activates the account request, the initial End

User Manager will receive TWO email notifications (one with a

QIMS User ID and one with a temporary password).

2/1/2012

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End User’s Business Info Tab

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End User’s Business Info Tab

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End User’s Business Info Tab

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End User’s Business Info Tab

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End User’s Business Info Tab

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End User’s Business Info Tab

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End User’s Business Info Tab

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Page 55: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part A

On the printed

form, End Users

must manually

complete some of

the fields on Part A

of the form.

2/1/2012

MB

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Page 56: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

QIMS Account Form - Part B

End Users must go to

www.QualityNet.org,

and print a copy of the

CROWNWeb Part B

form to indicate their

CROWNWeb roles

and scope, and then

provide this and the

QIMS Part A form to

their EUM.

2/1/2012

MB

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Page 57: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Taking the Forms to the SO

End Users must take

their completed QIMS

Part A form,

CROWNWeb Part B

form, and SAT

certificate to their

facility’s SO for

verification and

signature

requirements.

2/1/2012

MB

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Taking the Forms to the SO

End Users must take

their completed QIMS

Part A form,

CROWNWeb Part B

form, and SAT

certificate to their

facility’s SO for

verification and

signature

requirements.

2/1/2012

MB

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Page 59: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Taking the Forms to the SO

End Users must take

their completed QIMS

Part A form,

CROWNWeb Part B

form, and SAT

certificate to their

facility’s SO for

verification and

signature

requirements.

2/1/2012

MB

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Page 60: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Identity Proofing

The SO must complete

the identity proofing

process for the End User

applicant. Once the SO

has completed identity

proofing, the SO will

activate the End User’s

account in QIMS.

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Submit Part A to Help Desk

The SO must mail the End User’s completed

QIMS Part A form to the QualityNet Help Desk:

2/1/2012

NOTE: End Users’ CROWNWeb Part B form and SAT certificate of

completions must be kept locally for 7.5 years.

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Page 62: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

Account Completion

End User’s account will be activated by the

facility’s appointed SO.

Once the End User’s account is activated, he/she

will receive two emails with instructions on logging

in to QIMS at the e-mail address specified.

The SO must mail the End User’s QIMS Part A

form to the QualityNet Help Desk.

Accounts with forms that are not received within

30 days will be disabled. 2/1/2012

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Page 63: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

End User Registration Steps

1. Go to www.qualitynet.org and click the ESRD tab.

2. Complete all of the required fields in the QIMS system.

3. Search for the facility on the Business Info tab.

4. Select your facility/Network/organization’s appointed SO and

EUM.

5. Identity the applications to which you will need access, in addition

to the default/required QIMS option.

6. Click the Submit button at the bottom of the page.

7. Review the information on the printable QIMS account form, print

the form, and click Submit once again.

8. Complete the printed Part A form; and check the “Create End User

Account” box on the paper form.

2/1/2012

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Page 64: National Release QIMS Walkthrough · Identity the applications to which you will need access, in addition to the default/required QIMS option. 6. Click the Submit button at the bottom

End User Registration Steps

9. Go to www.qualitynet.org to access the CROWNWeb Part B form

to indicate the desired CROWNWeb role(s) and scope. This form

must be kept locally.

10. Go to http://iase.disa.mil/eta/iss_icv5/launchpage.htm to

complete the SAT.

11. Take your printed Part A and Part B forms to your appointed EUM

for authorization.

12. Take the signed Part A form, Part B form, and SAT certificate to

your facility’s appointed SO for identity proofing and activation.

13. The SO must mail the End User’s completed QIMS Part A form to:

QualityNet Help Desk

1401 50th St., Suite 200

West Des Moines, IA 50266

2/1/2012

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QIMS Training Videos

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QIMS Training Videos

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QIMS Online Help

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69 QIMS Online Help: Available via www.projectcrownweb.org.

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QualityNet Help Desk

The QualityNet Help Desk:

1401 50th Street, Suite 200

West Des Moines, IA 50266

Phone: 1-866-288-8912

Email: [email protected]

Hours: 7 a.m. to 7 p.m. CST, Monday-Friday

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User Registration

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Number of established QIMS accounts as of

January 26, 2012: 1,210

Now, it’s YOUR TURN.

Are you ready?!

Don’t delay. QIMS registration for the National

Release starts Monday, January 30, 2012.

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Final Comments C

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Questions O

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Our Next Session O

CMS Community WebEx:

TBD

Date: February 23, 2012

Time: 2pm - 3pm ET

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Thanks!

For Further Information… Email: [email protected] QualityNet Help Desk: 1-866-288-8912 Website: http://www.projectcrownweb.org

This material was prepared by FMQAI, the CROWNWeb Outreach, Communication, and

Training contractor, under contract with the Centers for Medicare & Medicaid Services

(CMS), an agency of the U.S. Department of Health and Human Services. The contents

presented do not necessarily reflect CMS policy. OCT contract # HHSM-500-2010-00261G.

Publication Number: FL-OCT-2012OTCT22-1-12669

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