Interpersonal CommunicationMidterm PeriodThis presentation demonstrates the new capabilities of PowerPoint and it is best viewed in Slide Show. These slides are designed to give you great ideas for the presentations youll create in PowerPoint 2010!

For more sample templates, click the File tab, and then on the New tab, click Sample Templates.1NATURE OF INTERPERSONAL COMMUNICATIONCommunication makes us more human

Intended Learning OutcomesExplain the nature of interpersonal communication;Distinguish between interpersonal and intrapersonal communication; Recognize the characteristics of interpersonal communication;Differentiate the styles of interpersonal communication; andDiscuss the barriers to interpersonal communication and the steps to counter them.Interpersonal Communicationis an informal interaction in the process of sending and receiving information between two or more people.

People may be a sender of a message, a receiver of a message, or a sender and receiver simultaneously. Elements of Interpersonal CommunicationPeopleMessagesMessages may be verbal or nonverbal, but we often associate messages with words.EffectsEffects of a messages may be physical (sweating, trembling, clapping of hands); mental (change of mind decision); or emotional (anger or happiness).

5Characteristics of Interpersonal CommunicationIt involves at least two people.Interpersonal communication may occur between two people who are part of a larger group.It involves feedback. All communications deserve a feedback verbal or nonverbal.It need not be face to face.Interpersonal communication may not always be face-to-face encounter.

6Characteristics of Interpersonal CommunicationIt need not be intentional.Interpersonal communication may have been spurred by the moment.It produces some effects.A message unheard, unnoticed is a message undelivered. It need not involve words.We associate communication with words, but nonverbal communication is as powerful as verbal communication.

7Characteristics of Interpersonal CommunicationIt is affected by noise.A noise coming from the source of the message, the receiver, or the environment can disturb the communication process. 8Noise disturbancesSource-generated noise.Linguistic problems. Paralinguistic problems. Inconsistency between word said, gesture, and facial expression . Receiver-generated noise.Poor communication skills. Attitude toward the topic and the people he listens to. Emotional reaction to words used (vulgar language) or gesture (obscene gesture) or racist and feminist comment.

9Noise disturbancesEnvironmental noise.Acoustic Noise. Visual Noise. 10STYLES OF INTERPERSONAL COMMUNICATIONAccording to Bateman and Zeithaml

Controlling vs. Egalitarian StyleControlling style is a one-way communication used to direct others and gain their compliance.

Egalitarian style, on one hand, is two-way style of communication where information is shared and behavior or response is not directed or forced. Structuring vs. Dynamic StyleStructuring style is used to inform others of goals or procedures. Dynamic style, a high-energy level approach, uses inspirational pleas to move others to take action. Relinquishing vs. Withdrawing StyleRelinquishing style is differential, not directive. Withdrawing style is characterized by no communication.

BARRIERS AGAINST EFFECTIVE INTERPERSONAL COMMUNICATIONTheprinciple that human nature, in its psychological aspects, is nothing more than a product of history and given social relations removes all barriers to coercion and manipulation by the powerful.- Noam Chomsky

15EmotionsExtreme emotions are obstacles to effective communication

FilteringThe sender manipulates or reforms the message

Information OverloadOverloading the brain with information may cause an overflow and break down the communication process

Defensiveness When threatened or placed in a disadvantageous position or situation, we tend to be defensive.

Cultural DifferencesDifferences in social, cultural, and historical background causes miscommunication.

Overcoming Barriers to Effective Interpersonal CommunicationThe most important thing in communication is to hear what isnt being said.-Peter DruckerOvercoming BarriersSimplify LanguageThere is no substitute for simple language if the aim is to communicate. Listen activelyWhen discussing sensitive issues, hold your tongue till your emotion simmers down before responding.

Overcoming BarriersListen activelyThe receiver of a message should listen with his heart so he will not only understand but also feel the words. Provide feedbackThe sender provides feedback by asking some questions so that the receiver on the other hand confirm or correct his understanding of the message.Lets communicate!

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