Near Field Communication Technology and its Utilisation in … · Handset: Nokia 6131 NFC and NFC...

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Near Field CommunicationResearch Lab

Hagenberg

www.nfc-research.at

Near Field Communication Technology and its Utilization in Mobile TelephonesMichael Roland

16th March 2010, Budapest, HungaryCentral and Eastern European Card Markets

Downloaded from www.mroland.at

https://www.mroland.at/

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Hagenberg

www.nfc-research.at

Campus Hagenberg

Michael Roland www.mroland.at

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Hagenberg

www.nfc-research.at

Softwarepark Hagenberg

Education + Research + Business

1465 students

1023 employees

FH Hagenberg’s R&DCompetence Center(50 researchers)

Very good infrastructurefor Computer Science and IT projects


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Hagenberg

www.nfc-research.at

NFC Research Lab Hagenberg

Research on NFC since 06/2005

Research areas:– Hardware & software systems for NFC– NFC applications and infrastructure– Security and user experience with NFC

NFC Forum Non-Profit Member

Partners:


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Hagenberg

www.nfc-research.at

NFC – Near Field Communication

Contactless communication (up to 10 cm)

Based on RFID smartcard standards– ISO 14443– FeliCa

3 different NFC modes:– Tag Emulation: Mobile phone acts as a smartcard– Reader/Writer: Buy tickets through smart posters– Peer to Peer: Bluetooth/WiFi pairing

New business models


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Hagenberg

www.nfc-research.at

NFC Trial Hagenberg

11/2006 – 07/2007

Goals– Technology aspects of NFC– User experience– New services for Mobile Network Operators (MNOs)– Experience for Mobilkom Austria’s services (Roll-out 09/2007)

Why Hagenberg– Everyone can test the NFC services– Closed ecosystem


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Hagenberg

www.nfc-research.at

NFC Trial Hagenberg

NFC Phone: Samsung SGH-X700N & Nokia 6131 NFC

Participants: 50 students + 25 lecturers & administration(out of total: 1200 students/100 lecturers & admin.)

Users had high/medium affinity to technology

Services:– Micro payment system– Access control system– Loyalty card with NFC phone– Information services

Experiences from users:– Very good acceptance

Details on the user experience study and the results of the trial can be found in “Experiencing Real-World Interaction – Results from a NFC User Experience Field Trial”, HCI Mobile 2007


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Hagenberg

www.nfc-research.at

Micro Payment

Pre-paid system with OTA top-up

Clearing by A1 Bank (Mobilkom Austria)

Mobilkom phone bill or bank collection

E-cash is stored in the secure element

Payment at Campus Hagenberg– Cafeteria– Vending machines– Cash top-up machine


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Hagenberg

www.nfc-research.at

Micro Payment

Over-the-Air (OTA) top-up– Very nice feature– “Get money” just-in-time– Billing at the end of the month

(phone bill, bank collection)

Vending machines are most popular POS– No small coins needed– No queuing, very fast

Results– Training for service personal is necessary– Users want a transaction history on their phone


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Hagenberg

www.nfc-research.at

Access Control System

78 access control points with contactless readers

Users can use their NFC phone or their ID card

“best” service, very good rating

Users prefer their mobile phones over their ID cards(55% vs. 45%)– Parking lot: 15% ID card, 85% mobile phone


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Hagenberg

www.nfc-research.at

Video

Video Hagenberg


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Hagenberg

www.nfc-research.at

NFC Trial Hagenberg – User FeedbackNFC phone as “all-in-one” solution is well accepted

NFC is noticed as– convenient– innovative– new– presentable– simple

But also– technical– challenging (for the user)– a little bit incalculable

While more than 80% of the participants think that NFC payment is better, easier, faster and more stylish than cash or card based payment, almost 50% of the participants believe that NFC payment is also less secure.


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Hagenberg

www.nfc-research.at

2007: Mobilkom Austria A1 NFC Roll-out

Handset: Nokia 6131 NFC and NFC tags

800 Touch-points in Metro– Ticket delivery via SMS

120 Touch-points ÖBB (railway)– Ticket delivery via SMS

400 Touch-points selectavending machines (snacks)


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Hagenberg

www.nfc-research.at

Start: 01/2009

Pilot under pre-commercial conditions

Co-operation of Mobilkom Austria, ÖBB and Nokia

100 test customers and conductors

Equipment– Commercially available Nokia 6212 Classic

2009: Pilot End-2-End NFC Ticketing


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Hagenberg

www.nfc-research.at

2009: Pilot End-2-End NFC TicketingWhat’s new?– Security

• Special application stores NFC ticket in secure element– Benefits:

• No accidental deletion of an SMS ticket• Validation is possible during a phone call / with switched-off

phone• Conductors need not enter long SMS code for ticket

validation• Maximum usability ticket validation with a simple touch

Future– Tickets stored on SIM card

• User may change his phone


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Hagenberg

www.nfc-research.at

Telefonica O2

Most attractive m-payment areas:– Transportation, ticketing, vending

Example: public transport– Easy to check validity of tickets– Ticket and transaction history– Reduced waiting queues– Increased customer satisfaction

Example: mobile payment– Benefits

• for payers: easy, fast, secure / transaction history, • for merchants: faster transactions / less fraudulent activities

(reduced cash)


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Hagenberg

www.nfc-research.at

Bouygues Telecom

2 out of 3 customers are interested in NFC services

Interest in using mobile phones in public transport > 95%

Customer feedback– Customers understand the benefits – Perceived as practical and useful– Should be in their next handset– 1-2 € / month is a reasonable price– Should be charged by the transport operator, not the MNO


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Hagenberg

www.nfc-research.at

2010: NFC Trial at Mobile World Congress

NFC Phone: Samsung S5230

Participants: selected attendees of the MWC

Services:– Pay for food & drinks– 30+ merchant locations

Payment application:– Pay amounts up to 10 € with a simple touch– Larger amounts require an additional PIN code– EMV compliant– SIM-based (Single Wire Protocol between SIM and NFC chipset)


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Hagenberg

www.nfc-research.at

2010: NFC Trial in Slovenia

Sagem NFC mobile phone– Equipped with Single Wire Protocol

Services:– Payment according to PayPass– Smart posters

• Collect promotional coupons• Get interactive information/advertisments

Payment application:– Can be used on all PayPass-compliant POS terminals– SIM-based (Single Wire Protocol between SIM and NFC chipset)– Over-the-Air service management


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Hagenberg

www.nfc-research.at

2010: Nice will be France’s “NFC City”

Pre-commercial NFC test

Co-operation of– 3 MNOs: Orange, SFR, Bouyges Telecom– 1 local transport operator: Veolia Transport– University of Nice Sophia Antipolis

3000 residents will participate in trial

Services:– Bus & tram tickets– Bus & tram traffic information– University campus– More services to follow…


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Hagenberg

www.nfc-research.at

Trends in NFC Research

Verification of standards

Finding new use cases

Integration of NFC into every day life

Increasing data rates

Security


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Hagenberg

www.nfc-research.at

Thank You!

Michael RolandResearch Associate, NFC Research Lab HagenbergUpper Austria University of Applied Sciences

[email protected]+43 (0)7236 3888-7149

ERD

FMy research position is part of the project 4EMOBILITY (within the EU program Regio 13) funded by the European regional development fund (ERDF) and the Province of Upper Austria.

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Near Field Communication Technology and its Utilisation in … · Handset: Nokia 6131 NFC and NFC...

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