NEC IP DECT Communications Solutions for - Nimans · NEC IP DECT Communications Solutions for Avaya...

NEC IP DECT

Communications

Solutions for

AvayaThe strengths of NEC IP DECT combined

with Avaya enterprise systems

2 © NEC Corporation 2017 NEC IP DECT for Avaya

IP DECT Communication Solutions

For a full overview refer to the NEC IP DECT Sales Presentation

Specific in this module

> High Availability and dedicated integration with Aura

> Migration options for CS1000 DECT

> Security

> Handset portfolio specifics

> Applications interop

> Overview Strengths


New with IP DECT R6.41.0554

Full Interoperability with Avaya Aura systems

▌IP DECT R6.41 has been certified by Avaya

In the DevConnect compliance testing program

For AP400/AP400E

For all NEC handsets

For Avaya Aura® Communication Manager R7.0.1and Avaya Aura® Session Manager R7.0.1

Using TCP/RTP and TLS/SRTP

Using dual registration for failover in a redundancy configuration


Branch offices

NEC IP DECT proposition overview

> Access Points: connects to enterprise IP network

> Handsets: various models from office to various vertical sectors

> Management: Full DAP controller (Enterprise)

or DAP Lite (SMB)

> Applications: DECT Messaging and Location

Services (DMLS) open interface to middleware,

messaging, localization and UC solutions

> Master/Slave DAP controller:

redundancy provides high availability and

branch survivability

> Virtualized server: IP DECT software can

run on a virtual machine

IP-PBX

Enterprise LAN

Redundant DAP

controllers for

High Availability

Web

management

interface

DMLS

IP DECT

Access Points

Roaming and

seamless handover

Applications


NEC IP DECT Scalability

> Excellent Scalability

• Expandable by number of Access Points, Handsets/Subscriptions,

Simultaneous Calls/Users and Geographic Coverage

> Very Large Systems - for very large institutes such as hospitals

• Up to 2000 Access Points and 10,000 handsets in a single system

• Fully prepared to scale-up to 4000 AP

IP DECT - VLS

Max number of DAPs in single network 2.000

Number of subscriptions/extensions 10.000

Ease of deployment Sophisticated VLS tools

Management DECT Manager web interface

Potential to grow beyond max 4096 DAPs


NEC IP DECT Geographic Flexibility

> Multi-site

• Sites can be spread across various locations:

local, national or international

• Local survivability for communication and

messaging services

> Roaming

• Handsets can roam freely between sites

> Centralized management

• Central DAP controller with redundancy

and virtualization options


The NEC AP400 series IP DECT Access Point

> Connects directly to IP network

> Different models

• AP400 (Enterprise)

• AP400S/C (SMB)

• AP400E (External Antennas)

> Redundancy, Branch Survivability

> Designed for CAT-iq

• HD-Voice (G.722)

• 12 standard or 5 HD-Voice channels

> Virtualization

> Location services

> Compatible with previous series

(AP200, AP300)

> Compatible with various 3rd party

IP communication systems

Central management

incl. virtualization

and redundancy

Wideband

audio

OTA FW

download

Ceiling mount

Wall mountDesk stand

Status Led’s

High scalability

Integrated

antenna’s

(AP400E model

with external

antennas)

Compact design

IP interface,

PoE compatible


NEC Site redundancy (High Availability voice and messaging)

Messaging

Application

Master

DMLS

RedundantDAP controller

PrimaryDAP controller

DMLS

Normal Message flow

Alternative Message flow when primary inactive


NEC Branch Survivability (High Availability across locations)

Messaging

Application

Master

Messaging

Application

Slave

DMLS DMLS

RedundantDAP controller

PrimaryDAP controller

SecondaryDAP controller

DMLS

Normal Message flow

Alternative Message flow when primary inactive

WAN


Integration with Avaya Aura for high availability -1

▌NEC IP DECT is the first with implemented Aura high availability

Same as with native Avaya terminals

NEC IP DECT Failover / Failback is even faster

▌Support of Multi-SM instances with simultaneous registrations

The NEC IP DECT solution supports 3 simultaneous registrations such as with two Core-SM and one Branch-SM


Integration with Avaya Aura for high availability -2

▌The NEC DECT handsets (users) can benefit and use the high availability provided by the Avaya Aura Core

Existing phone-calls do survive outages of Core-SMs and either failover to another Core-SM or to a Branch-SM depending on the outage


Full migration scenarios available for Nortel CS1000

▌IP DECT configurations

Avaya/Nortel IP DECT can be upgraded to work with NEC AP400 AP’s

The upgraded system can be expanded with new AP400 as well as with new handsets

The upgraded system is compatible with both CS1000 as well as prepared for a future swap to another communication server (Avaya Aura, IPO or an NEC server)Note; note that in the latter case all AP must be changed to NEC AP400

▌TDM DECT configurations

The handsets representing a large part of the value of the system can be re-used in an upgrade to NEC IP DECT

The above provides customers a step-wise migration while they can re-use a large part of the systems value, see next slides


j

Migration of Nortel CB IP DECT systems

Avaya 4027 4070 4075

Typical CB system:Meridian CS1000Nortel (Avaya) IP DECT with Nortel/Avaya versions DAP 4710 (NEC AP200 based) or DAP 4720 (NEC AP300 based) or mixHandsets 4027 (NEC G355), 4070 (NEC G955) and 4075 (NEC I755) or older versions

System IP DECT Handsets

Avaya/NortelDAP ControllerR5.20.104

DAP4710

DAP4720

Meridian CS1000


j

Phase 1: upgrade to NEC version software IPDECT

Avaya 4027 4070 4075


Avaya/NortelDAP Controller

DAP4710

Meridian CS1000

Upgrade DAP controller to NEC versionbased on NEC IP DECT R6.41MR or higher

DAP4720


j

Phase 2: expand / replace

Avaya 4027 4070 4075


DAP ControllerR6.xx NEC branded

DAP4710

Meridian CS1000

Expand with new AP400From NEC

New NEC AP400

Expand/replace handsetswith latest generation NEC

NEC G266 G566s/d I766

The upgrade of the IP DECT software allows theCombination of Nortel/Avaya and NEC Access Points and Handsets.Customers can just continue working with IP DECT, expand and replace defect handsets

M166

DAP4720


Phase 3: Replace Communication Server

The upgrade of the IP DECT software to R6.41 also guarantees the interopwith Aura SM/CM via DevConnect certification

j Avaya 4027 4070 4075



DAP4710

Meridian CS1000

Replace to a newAvaya Aura/IP Office or other IP communication server

New NEC AP400New NEC G266 G566s/d I766

DAP4720

M166


Final (example with Aura system)

Avaya 4027 4070 4075



G566s/d I766

Aura SM/CM

M166NEC AP400

New NEC G266

NEC AP400

Please note that the existing Avaya/Nortel handsets will not support specific NEC functionality such as VLS


NEC Information Security

> Information Confidentiality ensured

• IP telephony ensures data security over IP network

• DECT ‘over-the-air’ transmission ensures information

security over the radio channel

• All information exchange (messages and voice communications)

is encrypted (DECT encryption, SRTP and TLS for signaling/media

and HTTPS for provisioning)

> System Integrity ensured

• Secure device administration over IP ensures that only authorized

users can administrate the system

> System Availability ensured

• All system components support ‘fail-over’; backup devices

can be configured to takeover if the primary fails


Handset portfolio and functionality overview

G266 G566 G966 I766 M166 Communicator

Wireless Technology DECT DECT DECT/WiFi DECT DECT

Call handling features

- Auto answer √ √ √ √ √

- Calling name display √ √ √ √ -

- Calling line (CLIP) display / digits √ / 24 √ / 24 √ / 24 √ / 24 - / -

- Call logging / size √ / 50 √ / 50 √ / 50 √ / 50 - / -

Camera - - √ (Front) - -

CAT-iq – HD audio √ √ √ √ √

Charger / multi-charger rack (handsets) Dual / √ (6) Dual / √ (6) Dual / √ (6) Dual / √ (6) √ / wall charger

Standby time Up to 160 hours Up to 160 hours Up to 72 hours * Up to 160 hours Up to 80 hours

Talk time Up to 20 hours Up to 20 hours Up to 8 hours ** Up to 16 hours Up to 3 hours

Display Color, 128x128, 1.44” Color, 176x220, 2” Color, 480x800, 4” Color, 240x320, 2,4” -

Headset (connector/Bluetooth) √ / - √ / - √ / √ + (BLE) √ / √ √ / -

IP-class IP40 IP40 IP40 IP65 IP65

*) WiFi and BT are off, DECT is standby **) DECT mode only


Handset portfolio and functionality overview

G266 G566 G966 I766 M166 Communicator

Wireless Technology DECT DECT DECT/WiFi DECT DECT

IECEx (ATEX) - - - Ex version -

Location detection: RSSI / beacon √ / - √ / - √ / - √ / with DLA √ / with DLA (M166CL)

Man down alarm / Pull cord alarm - / - - / - √ / √ √ / √ - / √

Messaging / SOS button - / √ √ / √ √ / √ √ / √ √ *** / √

Multi-line / Programmable keys - / - √ / 4-keys - / - √ / 4-keys -

Memory card for handset settings uSD uSD uSD uSD -

Personal / Central directory 200 / √ 200 / √ Android / √ 200 / √ - / -

Software download over the air √ √ √ (via WiFi) √ √

Speakerphone / HD quality √ / - √ / √ √ / √ √ / √ √ / -

Vibrator alarm √ √ √ √ √

ISIP - √ - √ -

***) Alarm handling only


G966 SmartDECT handset

Enterprise grade DECT handset that also provides the flexibility of Android/WiFiapplication support

> Unique SmartDECT handset as powerful on-premise

alternative for smartphones

> Specific Apps on G966 integrate with business processes

> HD-Voice

> Android

> API

> Bluetooth

> DECT Messaging and alarming (SOS)

> 4 inch display

> Front camera

> RTLS support

Earpiece

Volume up

Volume down

SOS

Status LED

Offhook/

enquiryOnhook/Clear

Power key

Back

Headset jack

Menu

Microphone

USB and charging

contacts

Loudspeaker

(back)

4-inch Display

Home

Camera (front)


I766 DECT Handset – designed to perform!

Robust handset with ruggedized design –ideal for voice & messaging in demandingenvironments

> All features of the G566> Large SOS key

> Fiber strengthened clip

> IP65 body

> Keyboard text - Encapsulated for high durability

> LED indicator front/top

> Double molded with rubber for perfect grip and protection

> Extra microphone for ambient noise cancellation

> Pull cord for personal safety

> Scratch protection display - Level 5H

SOS

Earpiece

Volume up

Charging contacts

Status LED

Headset jack

Volume down

2.4 inchDisplay

USB connector

Navigationkeys Select/OK

Speaker on/off Menu

On hook/Clear/PowerOffhook/enquiry

SoftKeys

Keypad (0-9, *, #)

Function keys

(F1-F4)

Microphone

Noise-cancelling

Microphone

DLB slot

Speaker


M166 Communicator - Personal alarm protection

Alarm1 button

with blue LED

Speaker

Headset/

Pull cord jack

Microphone

Alarm2button

Lanyard

Operation state LEDs

Charger/Connector

On/Offbutton

with blue LED

Provides personal safety to staff in any business and industry

Protects elderly people and patients in care/cure institutions and assisted living

> Sending alarm messages and/or setup of calls

> Two alarm buttons

> Pull-cord (tear-off) alarm

> Voice calls, Remote listen-in

> RTLS options: DECT signal strength (Ekahau)

and Beacons (Elpas)

> Lanyard or a clip

> Desktop and wall model charger

> Headset, vibrator alarm

> IP65 protection


I766Ex Atex handset

NEC’s new intrinsically safe handset for demanding industry

▌Powerful Ex design communication toolto be used in hazardous area’s

▌Best in Class specifications

Gas: II 2G Ex ib IIC T4 Gb

Dust: II 2D Ex ib IIIC T135°C Db IP65

Mining: MI M2 Ex ib I Mb

▌IP65

▌Based on the reliable I766


Handset generic strengths

▌All use the same desk and rack chargers

Chargers also charge an additional battery (both G266/566 model as well as the G966)

Handsets can also be charged with a standard micro-USB interface on the handset

▌Reduced operational effort

Through the support of standard micro-SD cards within the handsets. If a handset is damaged, just replace the handset with a new one and insert the SD-card of the damaged handset. There is no new enrollment needed for the new handset at all

▌Handset firmware can be updates over the air

In groups and by means of scheduling

New functionality can easily be added, latest examples are the addition of BGR139 Lone Worker and PTT, see next slides


Messaging

> Automated alerts from customer system via DMLS

> Acknowledgement and accept/reject on the handset

> Priority messages

• Forced to front of delivery queue, immediate display of message

• Distinguished by customized beep tones and colour codes

> Interactive messaging supports task management

> Colour coded messages differentiate type or priority

Nurse call

or task

management

system Middleware and DMLS Escalation

Message

Alarm, instruction

Confirmation


> Handset Alarms in case of Emergency or Duress

Alarm button | Tear-off alarm | No-movement and Man-down

> Middleware and DMLS take care of escalation to required Staff

Optional localization of handset

> The Alarm can result in immediate set up of a voice path

Silent listen-in | Conversation loudspeaker-call

Middleware and DMLS Escalation

Message

Alarm, instruction

Confirmation

Personal Safety: Immediate Alarm and Conversation

Localization Automatic call set-up

Conversation


Personal Safety: Push-to-Talk

> Push-to-Talk (PTT) with I766 handset

• Pressing PTT button on handset results in a group call

• One-to-many (Walkie-Talkie) functionality

• Multiple groups can be pre-defined

• Handsets in loudspeaker mode, mic muted

• Every member can respond by un-muting

• Uses DMLS and MobiCall voice bridge

Push to Talk requestGroup call

Group call

Conversation

Group call

Mobicall/DMLS

Press side button (PTT)


Personal Safety: Lone Worker

> Lone worker protection, with I766 handset

• Handset cannot be switched off

• Man-down, No-movement, Time-alarm or Pull-cord

• Ongoing verification if alarm functions are still active

• Test confirmation by the user

• In case of lone worker issue, automatic emergency escalation

• Also complies to the German BGR139

Mobicall and DMLS Escalation

Activation

Verification

Automatic call set-up

Conversation

Escalation Escalation


NEC IP DECT Application Interoperability

> NEC is founding member of the DECT Forum and at the forefront of developments

> DMLS (DECT Messaging and Location Services) is the open interface for alarming,

messaging and taskmanagement

• Integrates external Messaging and Location servers

• Supports user & broadcast messages, message confirmation by user, urgency levels

• Provides status of Access Points and Handsets (e.g. presence, battery status)

• Provides forced handset loudspeaker call + Location information

• Provides interface for multiple concurrent applications

> Many integrations and certifications worldwide with vendors of middleware messaging

& alarming solutions and nurse call systems such as

NewVoice | Eurocom CQ-Net | IndigoCare | MER | Tyco/Elpas Eiris | Novalink | Hertek Sonevo

Commtech | Daktel | CLB | FCS


Overview Strengths of the NEC IP DECT solution

▌ Sophisticated high availability options

▌ Support of encryption for Signaling and Media-Stream (TLS / SRTP) and provisioning (HTTPS)

▌ Support of IPV6 with the AP400 series access points

▌ Support of IP-IP direct Media between the AP400 and Avaya Aura

▌ NEC handsets (users) can benefit from Avaya Breeze SnapIn´s in the same way as an Avaya SIP user can (NEC IP DECT handset is just another SIP user)

▌ Open DMLS interface to connect Alarm server for messaging. Even multiple DECT systems to address larger campus can be served by a single DMLS interface

▌ A single DMLS can support multiple application servers, such as for messaging, localization and task management

▌ Reduced operational effort through the support of SD-Cards within the handsets

▌ Single charger for different type of handsets, and charge via a Standard USB cable

▌ Firmware-Update of the handsets via Air in groups. Scheduling possible.

▌ Support BGR139 personal safety and PTT

▌ New I766Ex Intrinsically Safe handset

▌ Full migration scenario for Nortel Customer Base DECT users


IP DECT provides best Customer Value

AVAILABILITY ENSURED FOR THE ALWAYS ON ENTERPRISE

Proven andreliable

It’s scalable

It’s affordable

It’s integrated

Easy deploymentand management

Rich choice of terminals

True mobility

Makes UnifiedCommunications

a reality

Powerful messaging to alarm and

alert staff

Protectsinvestment


NEC – Some other key benefits and advantages

Highly responsive team R&D Labs in The Netherlands

We nurture quality

100% Indirect EMEA Headquartersin Hilversum, NL

Years of experience with system vendors

and OEM

TOP 50Innovative Companies


NEC IP DECT in Healthcare (SZO, Austria)

> Sozialmedizinisches Zentrum Ost

> Characteristics

• Part of Wiener Krankenanstaltenverbund (KAV)

• Organization of all municipal hospitals (11), geriatric centers (8), nursing homes (7) and healthcare staff training centers (11) of Vienna - one of the largest healthcareorganizations in Europe

> IP DECT installation

• NEC IP DECT VLS technology

• 370.000 m2 covered area(100% coverage inside and outside)

• 1125 Access Points

• Over 1600 I755/I766 handsets

• 6 locations 1.125Access points

1.600Handsets


NEC IP DECT in Global Marine (Harmony of the Seas)

> Harmony of the Seas

(Oasis Class - Royal Caribbean Cruise Lines)

> Characteristics

• Largest vessel in the world

• 18 Decks, 362m long

• 6360 passengers, 2400 staff

• 1,380 seats theater, 23 swimming pools

• 5-star, 24/7, excellent services

> IP DECT installation

• NEC IP DECT VLS technology

• 650 DECT Access Points

• 1200 NEC I766 rugged handsets

• Reflection cancelling, application integration

650Access points

1.200Handsets

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