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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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This communication is printed, published or produced and disseminated at U.S. taxpayer expense.
NENA Annual Conference
Ticket Program Manager 2019 Update
September 2019
Outreach Updates
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Ticket Program Manager 2019 Update3
New Social Media Initiative Underway
Opportunity to share service providers’ social media and website content on
Choose Work Facebook and Twitter channels
Increase reach through more than 39,000 Choose Work followers
Send social media handles and sharing requests to [email protected]
Need 1-2 weeks advance notice to promote events
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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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Ticket Program Manager 2019 Update4
Social Media Campaign
Began Facebook advertising campaign to increase
program awareness, reach and engagement
Results to date include
• Average increase of 5,000 visits per week to the
Choose Work website when ads are run
• 160% increase in traffic to Find Help page (6500 views
per week)
• 1,759,970 people reached on Facebook
• 11,330 new Facebook page “likes”
• 893 comments; 4,531 shares
• 154,411 clicks on the ads and mini-blogs
Ticket Program Manager 2019 Update5
Broadcast & Print Media
Broadcast 3 radio spots
• Broadcast approximately 2,000 times with an
audience of 190,000
• 2 more spots to be broadcast later this year
Published 5 articles
• Generated 11,620 newspaper articles with a potential
9.5 million readers
• 7 more articles in coming months
Available at www.napsnet.com
• Select Government News under article categories
Ticket Program Manager 2019 Update6
Feature Stories
Published 4 traditional Success Stories that received
6,000 visits on the website.
A new type of feature story, called Stepping Stones,
will demonstrate beneficiaries’ progress on the path
to financial independence.
First story published September 19th.
Send candidates for Stepping Stone stories and
Success Stories to [email protected] .
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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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Ticket Program Manager 2019 Update7
WISE Webinars
In the past year, we’ve hosted monthly webinars for more
than 4,000 attendees or about 400 per month.
The next webinar, “Choosing a Service Provider That’s Right
for You” is Wednesday, October 23, 2019 3-4:30 pm ET.
Register for webinars at choosework.ssa.gov/wise.
Ticket Program Manager 2019 Update8
New WISE Resource Developed
WISE ASL Visual Guide offers individuals
information about connecting with
American Sign Language (ASL) services
during a WISE webinar
Individuals fluent in ASL can participate in
WISE webinars by connecting with a video
relay service (VRS).
Available at
choosework.ssa.gov/library/wise-asl-guide
Ticket Program Manager 2019 Update9
Fact Sheets Published
This year we’ve developed or updated 7 fact sheets
that have been viewed more than 15,000 times.
All Fact Sheets are available on both program
websites
• Choose Work Library
choosework.ssa.gov/library
• Service Provider’s Outreach Toolkit
yourtickettowork.ssa.gov/resources/factsheets.
html
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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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Ticket Program Manager 2019 Update10
Awards & Recognition
TPM was recognized this year with 9 awards from
multiple Communications Industry Professional
Associations.
Awards were received for the following Ticket program
products:
• Outreach Strategic Plan
• Choose Work! Blog
• Ticket Connection newsletter
• Choose Work website
• WISE webinars
• Program Success Stories
Ticket Program Manager 2019 Update11
Coming Attractions
December 2019 marks the 20th Anniversary of the Ticket
program.
To commemorate the occasion, TPM is planning
promotional activities to bring increased awareness of
the program to new and existing audiences.
Plans include
• Launch of a new Ticket program logo
• Media promotion
• Social media announcements and advertising
• New products
Ticket Program Manager 2019 Update12
Stay in Touch
Like us on Facebook: www.facebook.com/choosework
Follow us on Twitter: www.twitter.com/chooseworkssa
Watch Ticket to Work Videos on YouTube: www.youtube.com/choosework
Follow us on LinkedIn: www.linkedin.com/company/ticket-to-work
Register for the next WISE webinar!
Wednesday, October 23, 2019 3-4:30 pm ET
choosework.ssa.gov/wise
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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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Program Updates
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Ticket Program Manager 2019 Update14
Site Visits
Contract Year # of Trips # of ENsAvg # ENs per
Visit# of States
Most Visited
States
OY2
(2017-2018)25 41* 3 20 TX, TN, FL, LA
OY3
(2018-2019)28 61 2 18 TX, CA
*4 WIPA/PABSS visits not included in total since TPM did not participate
• SSA and TPM visited 20 additional ENs, in 2 fewer states in 2018-2019
• Most common issues identified:
• Non-compliant documentation
• Maintaining contact with Ticketholders
• Suitability for all relevant staff
Ticket Program Manager 2019 Update15
Ticket Connection
Quarterly E-newsletter for service providers
Consolidates current Ticket program updates, resources,
deadlines, reminders, events, etc.
Sent by GovDelivery – Spring, Summer, Fall, Winter
Feedback and ideas invited!
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NENA's 9th Annual National Training Conference
New Orleans, LA
September 2019
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Ticket Program Manager 2019 Update16
Find Help Tool
New search features
• Search options and filters consolidated
• ZIP code no longer required for search
• Help icons added
Service provider cards
• Badges display quick provider details and success factors
• “Show details” button reveals full provider profile and tab
for additional locations
• Phone numbers are clickable
More features coming soon!
Check your listing at https://choosework.ssa.gov/findhelp
Ticket Program Manager 2019 Update17
EN Training and Activation
NEW Learning Management System (LMS)
Administers and tracks Service Provider
Foundations training course
Blends online learning with human interaction
• 14 self-paced modules with assessments
• follow up “question/answer” sessions at 6 key
intervals
Available to EN staff required to complete the
course
Attendees receive certificate of completion and
activation to serve Ticketholders after completion of
the course
Ticket Program Manager 2019 Update18
QUESTIONS?
