Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : +44 (0) 114 281 3350 F : +44 (0) 114 281 3336 E : [email protected] W : www.pcs-limited.com
NNEETTWWOORRKK PPAARRTTSS OOPPEERRAATTIIOONNSS
RREENNAAUULLTT PPAARRTTSS CCLLAAIIMMSS GGUUIIDDEE NNOOTTEESS
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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CCoonntteennttss PPaaggee 01 : Accessing The Site.....................................................................................................................3 02 : Log In Screen............................................................................................................................4 03 : Parts Claim Entry Screen ............................................................................................................5 04 : Entering Individual Claims ..........................................................................................................6 05 : Deleting An Entry ......................................................................................................................7 06 : Claim Code 3 : Not to Technical Specification...............................................................................9 07 : Changing Dealer Default Settings..............................................................................................10 08 : Reviewing Claims That Have Been Sent .....................................................................................12 09 : Filter Buttons ..........................................................................................................................13 10 : Support ..................................................................................................................................14
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0011 :: AAcccceessssiinngg TThhee SSiittee Site Address : http://www.pcs-renaultclaims.co.uk On accessing the site, the User will be greeted with the following screen.
To enter the Renault Parts Claim System, click once on the button labeled: Click Here To Enter Site The User will be taken to the login screen.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0022 :: LLoogg IInn SSccrreeeenn
To log into the system, the User must enter their Dealer Number And Password before selecting the Login button
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0033 :: PPaarrttss CCllaaiimm EEnnttrryy SSccrreeeenn Once logged in, the User will be greeted with the Renault Parts Claim Form.
The User must then fill in the single part claim details; on completion they MUST select ADD.
The Renault Parts Claims Form Entry Screen is designed around the old claims form.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0044 :: EEnntteerriinngg IInnddiivviidduuaall CCllaaiimmss
Each time a part is entered; the entry row is cleared and dropped into the summary table below. 01 AUTO RE-ISSUE PART NOT ELIGIBLE FOR RETURN
02 UNDER MIN VALUE
03 APPLICATION TOO LATE
04 PAINT / SHELF LIFE
05 LEAD WEIGHTS
06 PANEL
07 COMPUTER
08 SPL.ORDER.NOT STOCK AT NPDC
09 FASTEST MOVING LINES
10 AUTO ISSUED
11 BOUTIQUE
12 ROOF RACK
13 REJECTED BY NETWORK COMMS
14 COURTESY CAR - PRIORITY ISSUE
93R (91) claims can be rejected on entry, depending on current rules. All parts entered, even if rejected or displaying an error, will still be transferred to the Renault Network system. On Exiting the screen, the entries are logged and sent to the Renault Network. The User can only amend a claim entry, whilst they remain in this screen. On Exit, all entries are confirmed and cannot be changed
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0055 :: DDeelleettiinngg AAnn EEnnttrryy If the User enters a claim incorrectly, they can alter any row whilst they are still within the claims screen. On exiting the screen all records are confirmed. To edit an entered row, select the delete button at right of the required row.
The record is deleted, but the information is reloaded with the entry row, allowing the User to make adjustments before resubmitting the information.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
Page 8 of 14
Data is reloaded within the Entry Row.
The User can then make the adjustments and resubmit the information.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
Page 9 of 14
0066 :: CCllaaiimm CCooddee 33 :: NNoott ttoo TTeecchhnniiccaall SSppeecciiffiiccaattiioonn Only 1 entry is allowed for a claim code 3. Please ensure the reason information is entered
Once a Claim Code 3 has been entered, to clear the sheet, select Save And Exit. This will take the User back to Main Menu Screen.
Then Select the Enter Claim Button, the User will now be taken back to blank claim form.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
Page 10 of 14
0077 :: CChhaannggiinngg DDeeaalleerr DDeeffaauulltt SSeettttiinnggss
On every claim, a Dealer Name and Position is assigned to every entry. The system stores a default Name and Position against every Login Account. To change the default value, exit back to the main menu.
From the Main Menu, select Dealer Defaults.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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Edit Settings and select the Save And Exit button On exit, the User is returned back to the main menu.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0088 :: RReevviieewwiinngg CCllaaiimmss TThhaatt HHaavvee BBeeeenn SSeenntt Within the main menu, the User can review Claims that have been submitted. Enter filter criteria, and select the apply filter option.
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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0099 :: FFiilltteerr BBuuttttoonnss Apply Filter Reset Filters Hide / Show Filter Options
Skywalker House, Darnall Road, Sheffield, South Yorkshire S9 5AB
T : 0114 281 3350 F : 0114 281 3336 E : [email protected] W : www.pcs-limited.com
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1100 :: SSuuppppoorrtt Any issues relating the operational and further development of the Renault Parts Claims Process, to be e-mailed to : [email protected]