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Dell EMC NetWorker Module for MicrosoftVersion 9.2
Installation Guide302-003-853
REV 01
Copyright © 2009-2017 Dell Inc. or its subsidiaries. All rights reserved.
Published July 2017
Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.
THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS-IS.“ DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND
WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED
IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE.
Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners.
Published in the USA.
Dell EMCHopkinton, Massachusetts 01748-91031-508-435-1000 In North America 1-866-464-7381www.DellEMC.com
2 NetWorker Module for Microsoft 9.2 Installation Guide
5
7
9
Introduction 13Overview.....................................................................................................14Requirements..............................................................................................14
Requirement when restoring backups taken with an NMM releaseearlier than NMM 9.0 .................................................................... 15Unsupported Microsoft Windows features..................................... 15Supported Microsoft .NET Framework versions.............................15Supported NetWorker server and client versions........................... 15Hardware requirements..................................................................16License requirements for NMM and ItemPoint............................... 17Authorization requirements............................................................ 18Microsoft hotfixes..........................................................................18
Exchange Server-specific configuration requirements................................ 19Configuring an administrative user with the NMM Exchange AdminConfiguration tool.......................................................................... 19Exchange Server requirements for MAPI client and collaborationdata objects...................................................................................22Exchange backup prerequisites..................................................... 23NetWorker restricted datazone environments............................... 23
Prerequisites for installing ItemPoint SharePoint GLR................................23Install the ItemPoint Agent for Content Transfer Service forSharePoint Server granular level recovery.....................................24
Configuration Checks and Installation 25Accessing the installation files....................................................................26Running preconfiguration checks and installing the software..................... 26Installing NMM in MSCS and MSFCS environments.................................. 30Installing NMM on Windows Server Core.................................................... 31Identifying or diagnosing system configuration issues.................................31Uninstalling or changing installation options................................................31Upgrading NMM.........................................................................................33
Upgrading the client operating system from Windows Server 2012to a later version............................................................................33Using Client Push to upgrade NMM...............................................33Upgrading NMM from a previous release.......................................33Upgrading from NME or NMSQL...................................................34Upgrading to NMM with a dedicated storage node........................35
Silent Installation 37
Figures
Tables
Preface
Chapter 1
Chapter 2
Chapter 3
CONTENTS
NetWorker Module for Microsoft 9.2 Installation Guide 3
Install NMM silently....................................................................................38Commands for silent installation of NMM......................................38
Remove NMM silently................................................................................ 39Upgrade NMM silently................................................................................39Modify NMM silently.................................................................................. 40
Configuration Tasks 41Configuring a dedicated storage node for NMM.........................................42Configuring a Direct File Access folder.......................................................42Configuring NMM Proxy Recovery Agent for Hyper-V FLR........................42Events notifications and errors...................................................................43Removing directives after migrating to NMM.............................................44Troubleshooting installation issues............................................................. 44
Required Microsoft Hotfixes 47Hotfix updates that are required for VSS backup and recovery.................. 48Hotfix updates that are required for Exchange Server backup and recovery..48
Chapter 4
Appendix A
CONTENTS
4 NetWorker Module for Microsoft 9.2 Installation Guide
NMM Exchange Admin Configuration tool.................................................................. 19Configuring an administrative user............................................................................. 20Validating an existing administrative user.................................................................... 21NMM Installation Options page.................................................................................. 28
1234
FIGURES
NetWorker Module for Microsoft 9.2 Installation Guide 5
FIGURES
6 NetWorker Module for Microsoft 9.2 Installation Guide
Revision history............................................................................................................ 9Style conventions........................................................................................................10NMM support matrix for NetWorker server versions.................................................. 16Exchange server hardware requirements ...................................................................17User group roles configured by the NMM Exchange Admin Configuration tool...........22Exchange Server GLR MAPI/CDO requirements........................................................ 22NMM installer variables.............................................................................................. 39Commands for NMM installation ............................................................................... 39Notifications and errors.............................................................................................. 43Hotfixes that are required for NMM for VSS backup and recovery.............................48Hotfixes that are required for NMM for Exchange Server backup and recovery.........48
1234567891011
TABLES
NetWorker Module for Microsoft 9.2 Installation Guide 7
TABLES
8 NetWorker Module for Microsoft 9.2 Installation Guide
Preface
As part of an effort to improve product lines, periodic revisions of software andhardware are released. Therefore, all versions of the software or hardware currently inuse might not support some functions that are described in this document. Theproduct release notes provide the most up-to-date information on product features.
If a product does not function correctly or does not function as described in thisdocument, contact a technical support professional.
Note
This document was accurate at publication time. To ensure that you are using thelatest version of this document, go to the Support website at https://support.emc.com.
PurposeThis guide contains information about how to install and configure the NetWorkerModule for Microsoft (NMM) Release 9.2 software.
Note
The NetWorker Module for Microsoft Administration Guide supplements the backup andrecovery procedures described in this guide and must be referred to when performingapplication-specific tasks. Ensure that you download a copy of the NetWorker Modulefor Microsoft Administration Guide from the Support website at support.emc.combefore using this guide.
AudienceThis guide is part of the NetWorker Module for Microsoft documentation set and isintended for use by system administrators during the setup and maintenance of theproduct.
Readers should be familiar with the following technologies that are used in backup andrecovery operations:
l NetWorker software
l NetWorker backup management
l Microsoft Volume Shadow Copy Service (VSS) technology
Revision historyThe following table presents the revision history of this document.
Table 1 Revision history
Revision Date Description
01 July 28, 2017 First release of this document for NetWorker Modulefor Microsoft release 9.2.
Related documentationThe NMM documentation set includes the following publications:
l NetWorker Module for Microsoft Release Notes
NetWorker Module for Microsoft 9.2 Installation Guide 9
l NetWorker Module for Microsoft Administration Guide
l NetWorker Module for Microsoft Installation Guide
l NetWorker Module for Microsoft for SQL and SharePoint VSS User Guide
l NetWorker Module for Microsoft for SQL VDI User Guide
l NetWorker Module for Microsoft for Exchange VSS User Guide
l NetWorker Module for Microsoft for Hyper-V VSS User Guide
l ItemPoint for Microsoft SQL Server User Guide
l ItemPoint for Microsoft Exchange Server User Guide
l ItemPoint for Microsoft SharePoint Server User Guide
l NetWorker documentation set
Special notice conventions that are used in this documentThe following conventions are used for special notices:
NOTICE
Identifies content that warns of potential business or data loss.
Note
Contains information that is incidental, but not essential, to the topic.
Typographical conventionsThe following type style conventions are used in this document:
Table 2 Style conventions
Bold Used for interface elements that a user specifically selects or clicks,for example, names of buttons, fields, tab names, and menu paths.Also used for the name of a dialog box, page, pane, screen area withtitle, table label, and window.
Italic Used for full titles of publications that are referenced in text.
Monospace Used for:
l System code
l System output, such as an error message or script
l Pathnames, file names, file name extensions, prompts, andsyntax
l Commands and options
Monospace italic Used for variables.
Monospace bold Used for user input.
[ ] Square brackets enclose optional values.
| Vertical line indicates alternate selections. The vertical line means orfor the alternate selections.
{ } Braces enclose content that the user must specify, such as x, y, or z.
... Ellipses indicate non-essential information that is omitted from theexample.
Preface
10 NetWorker Module for Microsoft 9.2 Installation Guide
You can use the following resources to find more information about this product,obtain support, and provide feedback.
Where to find product documentation
l https://support.emc.com
l https://community.emc.com
Where to get supportThe Support website at https://support.emc.com provides access to licensinginformation, product documentation, advisories, and downloads, as well as how-to andtroubleshooting information. This information may enable you to resolve a productissue before you contact Support.
To access a product specific Support page:
1. Go to https://support.emc.com/products.
2. In the Find a Product by Name box, type a product name, and then select theproduct from the list that appears.
3. Click the following button:
4. (Optional) To add the product to My Saved Products, in the product specificpage, click Add to My Saved Products.
KnowledgebaseThe Knowledgebase contains applicable solutions that you can search for by solutionnumber, for example, 123456, or by keyword.
To search the Knowledgebase:
1. Go to https://support.emc.com.
2. Click Advanced Search.The screen refreshes and filter options appear.
3. In the Search Support or Find Service Request by Number box, type a solutionnumber or keywords.
4. (Optional) To limit the search to specific products, type a product name in theScope by product box, and then select the product from the list that appears.
5. In the Scope by resource list box, select Knowledgebase.The Knowledgebase Advanced Search panel appears.
6. (Optional) Specify other filters or advanced options.
7. Click the following button:
Live chatTo participate in a live interactive chat with a support agent:
1. Go to https://support.emc.com.
2. Click Chat with a Support Agent.
Service requestsTo obtain in-depth help from Support, submit a service request. To submit a servicerequest:
1. Go to https://support.emc.com.
2. Click Create a Service Request.
Preface
NetWorker Module for Microsoft 9.2 Installation Guide 11
Note
To create a service request, you must have a valid support agreement. Contact a salesrepresentative for details about obtaining a valid support agreement or with questionsabout an account.
To review an open service request:
1. Go to https://support.emc.com.
2. Click Manage service requests.
Online communitiesGo to the Community Network at https://community.emc.com for peer contacts,conversations, and content on product support and solutions. Interactively engageonline with customers, partners, and certified professionals for all products.
How to provide feedbackFeedback helps to improve the accuracy, organization, and overall quality ofpublications. You can send feedback to [email protected].
Preface
12 NetWorker Module for Microsoft 9.2 Installation Guide
CHAPTER 1
Introduction
This chapter includes the following sections:
l Overview............................................................................................................ 14l Requirements..................................................................................................... 14l Exchange Server-specific configuration requirements........................................19l Prerequisites for installing ItemPoint SharePoint GLR....................................... 23
Introduction 13
OverviewThe NetWorker Module for Microsoft (NMM) release 9.2 software provides backupand recovery support for Microsoft applications.
You can use NMM to back up and recover:
l Microsoft SQL Server
l Microsoft SharePoint Server
l Microsoft Exchange Server
l Microsoft Hyper-V Server
Review the following information before you install and run NMM:
l NMM includes a Microsoft Volume Shadow Copy Service (VSS) requestor toperform backup and recovery operations. If you use a VSS solution other than theone that is configured with NMM to delete shadow copies that NMM created, dataloss can occur. Restoring an application with a different VSS solution mightprevent the application from being restored with NMM.
l Backing up a Microsoft application server with multiple backup products can causeproducts to respond unexpectedly. If you use NMM, do not use other products toback up a Microsoft application server.
RequirementsReview the information in this section before you continue with the NMM installation.
The NetWorker client or storage node, NetWorker Extended Client (if required), andNMM software must be installed separately.
The NetWorker Installation Guide describes how to install the NetWorker client,NetWorker storage node, and NetWorker Extended Client. When you update from anearlier release, install the NetWorker Extended Client only.
Ensure that you install the required components in the following sequence on theapplication host:
1. NetWorker storage node (includes the NetWorker client):Run NetWorker-9.2.0.1.exe from the NetWorker package, and then selectStorage Node.
2. NetWorker client:If the NetWorker storage node is not installed, install the NetWorker clientseparately.
Run NetWorker-9.2.0.1.exe from the NetWorker package, and then selectClient.
3. NetWorker Extended Client (if required):Run lgtoxtdclnt-9.2.0.1.exe from the NetWorker package.
The NetWorker Installation Guide provides more information about the additionalfeatures in the Extended Client package.
4. NMM software.Run NWVSS.exe to start the NMM Installation wizard.
NMM is an application client and cannot be installed on a NetWorker server.
Introduction
14 NetWorker Module for Microsoft 9.2 Installation Guide
Note
The NetWorker Online Software Compatibility Matrix at http://compatibilityguide.emc.com:8080/CompGuideApp/ contains the most up-to-dateinformation about NMM compatibility.
Requirement when restoring backups taken with an NMM release earlier thanNMM 9.0
If you have backed up data with an NMM release earlier than NMM 9.0 (for example,NMM 8.2) and plan to recover the existing backups with NMM 9.2, you must installthe NetWorker Extended Client and the NetWorker client. Selectlgtoxtdclnt-9.2.0.1.exe and NetWorker-9.2.0.1.exe from the NetWorkerpackage before you install NMM.
Note
If the NetWorker Extended client is not installed before the Restore previous NMMrelease backups option is selected during the installation, the NMM installer displaysan error.
Unsupported Microsoft Windows featuresNMM does not support the following Microsoft Windows features:
l Windows IA64 editions
l Windows Small Business Server editions
l Snapshot Hardware Provider based proxy backup of Windows dynamic disks
l Single Instance Storage (SIS)
Supported Microsoft .NET Framework versionsNMM 9.2 supports Microsoft .NET Framework versions 4.0, 4.5, 4.5.1, 4.5.2, 4.6, or4.6.2 with the condition that each Microsoft server version and application hostversion support specific Microsoft .NET Framework versions.
The Microsoft documentation provides details about supported Microsoft .NETFramework versions.
Supported NetWorker server and client versionsThis section provides the NMM support matrix for NetWorker server and clientversions.
Refer to the individual NMM release sections of the NetWorker Online SoftwareCompatibility Matrix at http://compatibilityguide.emc.com:8080/CompGuideApp/formore specific details.
Consider the following points:
l When a NetWorker version is referred to as "NetWorker x or later", the versionincludes the respective NetWorker release as well as any subsequent releases.
l When a NetWorker version is referred to as "NetWorker x.x," for exampleNetWorker 9.0.x, the version includes:
n Maintenance releases and service packs that are released after a respectiveNetWorker or NMM release.
Introduction
Requirement when restoring backups taken with an NMM release earlier than NMM 9.0 15
n Cumulative HotFix releases.
l For Windows Server 2012 R2 protection, it is strongly recommended that youupgrade to NMM 8.2 SP1 or later, which contains the latest fixes related toMicrosoft updates for Windows Server.
l Install the NetWorker client software on the host before installing the NMMsoftware. If the host is a DSN, install the NetWorker Storage node software whileyou are installing the NetWorker client.
Supported NetWorker server versions
Table 3 NMM support matrix for NetWorker server versions
NetWorker server version NMM 9.2
NetWorker server 9.2 Yes
NetWorker server 9.1 Yes
NetWorker server 9.0.1 Yes
NetWorker server 9.0 Yes
NetWorker server 8.2 SP3 and SP4 Yes
NetWorker server 8.2 SP1 and 8.2 SP2 No
NetWorker server 8.2 No
Supported NetWorker client versionsInstall the same version of the NetWorker client and NMM on the host where NMM isinstalled. For example, when you install NMM version 9.2, install NetWorker clientversion 9.2.
Hardware requirementsThe minimum hardware requirements for the application host where NMM is installedare:
l CPU: 2.0 GHz
l Physical memory: 4 GB
l Host architecture: x64 systems onlyThis requirement applies to all hosts:
n Microsoft Exchange Server
n SharePoint Server
n Active Directory
n Hyper-V
n Microsoft SQL Server
Exchange server hardware requirementsExchange places additional demands on computer hardware and resources beyond thebase requirements for NMM.
Ensure that the computer running the Exchange server meets or exceeds Microsofthardware recommendations.
The following table describes the recommended hardware requirements for theExchange server.
Introduction
16 NetWorker Module for Microsoft 9.2 Installation Guide
Table 4 Exchange server hardware requirements
Requirement Description
Memory (RAM) Exchange server often requires additional memory (RAM). Start with8 GB of RAM. The amount of additional or total memory that isrequired depends on current system performance with existingmemory:
l If the memory resources are strained and performance is slowwith normal NMM operations, add significantly more memory tosupport Exchange operations.
l If the memory performance is adequate with normal NMMoperations, additional memory might not be required to supportExchange operations.
Disk staging area Exchange server requires additional disk space for a disk staging areato hold writes to the Exchange database and log files.
Hyper-V requirementsFor best performance, ensure that the Hyper-V environment meets the followingsystem requirements.
These resources must be available on the Hyper-V proxy node during the backupwindow for only NetWorker/NMM purposes.
When planning and allocating resources, do not exceed 70% utilization of the ratedcapacity of any hardware element (CPU, RAM, backplane, or NIC).
Hyper-V proxy node in a single proxy environment:
l 1 Gb/s LAN connection to DD, or a minimum 100 MB/s transfer rate
l 1 GHz CPU (single core)
l 512 MB RAM
Hyper-V proxy node in a multi-proxy environment:
l Shared 10 Gb/s LAN connection to DD, or a 400 MB/s transfer rate
l 4 GHz CPU total (or 2 GHz dual core)
l 2 GB RAM
License requirements for NMM and ItemPoint
NMM licensingConsider the following license requirements for NMM:
l For physical server environments, only one NMM license is required to managemultiple instances of supported applications on the same server (physical host).
l For virtual server environments, one NMM license is required for each applicationtype (SQL, Exchange, SharePoint, Hyper-V) per physical host. The license can beused multiple times and within all the virtual guests on a single physical server forthat application type.
l NMM requires one license per active node in a cluster environment (active-activerequires two licenses).
Introduction
License requirements for NMM and ItemPoint 17
l Licenses for NME (Exchange) and NMSQL can be used with NMM. Supportingthese licenses ensures that customers can upgrade from NME (which is now end-of-sale) to NMM and avoid licensing changes.
l NMM licenses cannot be used with the legacy modules for Exchange and SQL.
The NetWorker Licensing Guide provides further details.
ItemPoint licensingAll editions of ItemPoint for SharePoint Server or Exchange Server require a licensefile. The ItemPoint for SharePoint Server software and the ItemPoint for ExchangeServer software are licensed based on the enabled agents.
Note
ItemPoint for Microsoft SharePoint Server does not open more databases than it wasoriginally licensed for.Click Help > About > License Info to view the currently enabled license.
Authorization requirementsThe configuration and operation of NMM backups and recoveries require authorizedaccess to data for the user backing up and recovering NMM data. The NetWorkerModule for Microsoft Administration Guide provides details about the privileges toenable.
Microsoft hotfixesFor NMM to function correctly with each supported Microsoft application, ensure thatyou install the required Microsoft hotfixes.
Install the required updates and hotfixes from the Microsoft website:
l Install the latest hotfixes for the Microsoft Windows operating system.
l Install the .NET Framework and the following .NET Framework updates:
n KB2604121: http://support.microsoft.com/kb/2604121
n KB2656351: http://support.microsoft.com/kb/2656351
n KB2729449: http://support.microsoft.com/kb/2729449
n KB2736428: http://support.microsoft.com/kb/2736428
n KB2737019: http://support.microsoft.com/kb/2737019
n KB2742595: http://support.microsoft.com/kb/2742595
n KB2600217: http://support.microsoft.com/kb/2600217
n KB2533523: http://support.microsoft.com/kb/2533523
n KB2468871: http://support.microsoft.com/kb/2468871
Note
Without these updates, backups fail.
l The Required Microsoft Hotfixes on page 47 section provides the list of specifichotfixes that are required for each Microsoft application that is protected by theNMM software.
Introduction
18 NetWorker Module for Microsoft 9.2 Installation Guide
Exchange Server-specific configuration requirementsComplete certain configuration tasks before you install the NetWorker client and theNMM software for Exchange Server backup and recovery.
The NetWorker Module for Microsoft for Exchange VSS User Guide provides moreinformation about all of the configuration requirements described in this section.
Configuring an administrative user with the NMM Exchange AdminConfiguration tool
The NMM Exchange Admin Configuration tool enables you to create or reset accountpermissions with the necessary privileges to perform backup and recovery operationson an Exchange Server. After installing NMM, use the tool to create an account, or tomodify, validate, and update existing account privileges.
You must configure a user after installing NMM. When NMM is installed with theNMM Installation wizard, the NMM Exchange Admin Configuration tool runsautomatically. When NMM is installed silently, you must manually open the NMMExchange Admin Configuration tool.
To use the NMM Exchange Admin Configuration tool, you must be logged in withDomain Administrator permissions. You can use the Exchange NMM Admin Tool tocreate users, configure existing users, and assign correct permissions to existingusers.
Note
NMM uses the user account that is set in the registry by the NMM Exchange AdminConfiguration tool to perform backup, database, or granular-level recovery.
The following figure shows the NMM Exchange Admin Configuration tool landingpage.
Figure 1 NMM Exchange Admin Configuration tool
You can use the NMM Exchange Admin Configuration tool to perform the followingtasks:
Configure Admin UserYou can perform the following actions after clicking Configure Admin User:
l Create an NMM Exchange Admin user, configure the permissions that are requiredfor Exchange backup and recovery (both database and GLR), and set the useraccount in the registry.
Introduction
Exchange Server-specific configuration requirements 19
l Update an existing Exchange Admin user's permissions to those that are requiredfor Exchange backup and recovery (both database and GLR), and set the NMMExchange administrator account in the registry.
l Set an existing user as an NMM Exchange Admin account in the registry.
The following figure shows the NMM Exchange Admin Configuration tool ConfigureAdmin User page.
Figure 2 Configuring an administrative user
Update Admin PasswordClick Update Admin Password to modify the NMM Exchange administrator accountpassword and update the registry.
Validate an existing AdminClick Validate an existing Admin to verify that an existing NMM Exchangeadministrator account is correctly configured.
The following figure shows the NMM Exchange Admin Configuration tool Validate anexisting Admin page.
Introduction
20 NetWorker Module for Microsoft 9.2 Installation Guide
Figure 3 Validating an existing administrative user
NMM Exchange Admin Configuration tool operationsThe NMM Exchange Admin Configuration tool simplifies configuring security groupmemberships by ensuring that users have all the required Active Directory securitygroup memberships and PowerShell management roles.
You can assign users to an Organization Management role, or you can assign them tothe NMM Exchange Admin Role group. If you assign a user to the NMM ExchangeAdmin Role group, that user is removed from the Organization Management role.Conversely, if you assign a user to the Organization Management role, that user isremoved from the NMM Exchange Admin Role group. The NMM Exchange AdminRole group is not created unless at least one user is configured without OrganizationManagement rights.
To create an NMM Exchange Administrator account, the tool automatically performsthe following steps:
1. Creates an Active Directory user account.
2. Creates a custom Exchange security group.
3. Adds the NMM Exchange Administrator account to the user groups listed in thefollowing table.
Introduction
Configuring an administrative user with the NMM Exchange Admin Configuration tool 21
Table 5 User group roles configured by the NMM Exchange Admin Configuration tool
User group Exchange Server role
Security group memberships on NMM Clientcomputer
Local Administrator
Security group memberships on DomainController
l Backup Operators
l Remote Desktop Users
Exchange Security Group memberships l Exchange Servers
l Organization Management or NMMExchange Admin Roles
l NMM Exchange Admin Roles include:
n Database Copies
n Databases
n Disaster Recovery
n Mailbox Import Export
n Mail Recipient Creation
n Mail Recipients
n View-Only Configuration
n View-Only Recipients
4. Assigns the Mailbox Import Export management role to the user.
5. Creates an Exchange mailbox.
6. Assigns Send-As and Receive-As rights.
7. Registers the user account for backup and recovery on Exchange servers whereNMM is installed.
Exchange Server requirements for MAPI client and collaboration data objectsNMM requires Microsoft Exchange Server MAPI Client and Collaboration DataObjects 1.2.1 Kit for granular-level recovery (GLR) of Exchange Servers through theNMM UI.
Note
NMM also supports GLR of Exchange Servers with ItemPoint for Microsoft ExchangeServer. It is recommended that you use ItemPoint for Microsoft Exchange Server forGLR instead of the NMM UI. See the "Exchange server GLR using ItemPoint" sectionin the NetWorker Module for Microsoft for Exchange VSS User Guide for the requiredOutlook version. If you use ItemPoint for Microsoft Exchange Server, MAPI is notrequired for GLR.
Table 6 Exchange Server GLR MAPI/CDO requirements
Exchange Server version Required MAPI/CDO version
Exchange Server 2010 MAPI/CDO 1.2.1 version 6.5.8244.0 or earlier
Introduction
22 NetWorker Module for Microsoft 9.2 Installation Guide
Table 6 Exchange Server GLR MAPI/CDO requirements (continued)
Exchange Server version Required MAPI/CDO version
Exchange Server 2013 MAPI/CDO 1.2.1 version 6.5.8320.0 or later
Exchange Server 2016 Not applicableGLR of Exchange Server 2016 is supported only throughItemPoint for Microsoft Exchange Server.
The Exchange Server 2010 and 2013 software does not include the MAPI clientlibraries and CDO. You can download the client library and CDO package fromMicrosoft’s website. For information about downloading and installing this software,search for "Microsoft Exchange MAPI Client and Collaboration Data Objects" on theMicrosoft Download Center website.
The NetWorker Online Software Compatibility Matrix at http://compatibilityguide.emc.com:8080/CompGuideApp/ contains information about themost recent version of the MAPI and CDO kit that NMM supports.
Exchange backup prerequisitesEnsure that you meet the following prerequisites before you perform backupprocedures:
l Install the required .NET Framework version. The NetWorker Module for MicrosoftRelease Notes provides more information about the required .NET Frameworkversion.
l Install the hotfixes and cumulative updates.
l When configuring backup and recovery of a database availability group (DAG),ensure that each DAG node uses the same version of Exchange Servers, WindowsServers, and service packs or cumulative updates.
l Install the NetWorker client and NMM software on all Exchange Servers that youwant to backup.
NetWorker restricted datazone environmentsNMM supports NetWorker restricted datazone (RDZ) environments. An RDZ adds anadditional permission-checking layer.
To perform DAG backups and recoveries in an RDZ, configure additional permissionsand configurations. The NetWorker Module for Microsoft Administration Guide providesdetails about the required permissions and configuration. The NetWorker AdministrationGuide provides detailed information about the NetWorker RDZ feature.
Prerequisites for installing ItemPoint SharePoint GLRTo perform granular level recovery using ItemPoint for Microsoft SharePoint Server,ensure that you meet the following requirements:
l Configure a Direct File Access folder. See the section Configuring a Direct FileAccess folder on page 42 for more information.
l Install the ItemPoint Agent for Content Transfer service (SetupACTS.exe) oneach SharePoint Server you intend to use as a target.The SetupACTS.exe installer is available as part of the NMM 64-bit package.
Before you perform the installation, ensure that:
Introduction
Exchange backup prerequisites 23
n You have SharePoint Server Administrative privileges and SharePoint FarmAdministrator credentials.
n To ensure that the Agent for Content Transfer Service and any ItemPoint forMicrosoft SharePoint Server clients function correctly, configure the firewallsolutions to allow communication on the TCP port that the Agent for ContentService Transfer is using.
Install the ItemPoint Agent for Content Transfer Service for SharePointServer granular level recovery
Procedure
1. Log in to the SharePoint Server using Administrative privileges.
2. Run the Agent for Content Transfer Service installation wizard SetupACTS.exe.
3. On the Logon Information page, type the User Name and Password for theSharePoint Farm Administrator User who runs the Agent for Content TransferService. The username must be in the format DOMAIN\Username.
4. On the Agent for Content Service Setting page, in the Port Number field,use the default value or type a different available port number.
Note
The Temporary File Location path is used during the copy process. Ensure thatsufficient space, possibly up to the amount of data being restored in a singleoperation, exists for this task.
The ItemPoint for Microsoft SharePoint Server User Guide provides furtherinformation about operating the Agent for Content Transfer Service.
Introduction
24 NetWorker Module for Microsoft 9.2 Installation Guide
CHAPTER 2
Configuration Checks and Installation
This chapter includes the following sections:
l Accessing the installation files........................................................................... 26l Running preconfiguration checks and installing the software.............................26l Installing NMM in MSCS and MSFCS environments.......................................... 30l Installing NMM on Windows Server Core............................................................31l Identifying or diagnosing system configuration issues........................................ 31l Uninstalling or changing installation options....................................................... 31l Upgrading NMM................................................................................................ 33
Configuration Checks and Installation 25
Accessing the installation filesYou can access the installation files from a DVD disk or from http://support.emc.com.
To access the NMM software from a local DVD disk, use the following steps:
1. Log in as administrator or equivalent on the NetWorker client.
2. Insert the NMM DVD disk into the DVD drive.
3. Run NWVSS.exe directly from the DVD.
To access the NMM software from Online Support:
1. Log in as administrator or equivalent on the NetWorker client, use the followingsteps:
2. Open a web browser and navigate to http://support.emc.com.
3. Browse to the Downloads for NetWorker Module for Microsoft page.
4. Download the 64-bit NMM software .zip file to a temporary location.
5. Extract the .zip file to a folder on the client.
Running preconfiguration checks and installing thesoftware
Before you begin
Review the Introduction chapter and ensure that the environment meets therequirements.
Procedure
1. Run the NWVSS.exe file.
The installation wizard starts. The wizard installs the NMM software in thesame path that you used to install the NetWorker client or NetWorker storagenode software.
Note
Do not use non-English characters in the installation path.
2. On the Wizard Welcome page, read the license terms and agreementscarefully. Select the I agree to the license terms and agreements option, andclick Next.
The Configuration Checks Option page appears. The System ConfigurationChecker verifies that the setup is correctly configured for backup and recoveryoperations.
3. On the Configuration Checks Option page, specify whether to run the SystemConfiguration Checker.
l To continue with the NMM installation process and skip the SystemConfiguration Checker, do not select Run System Configuration Checker ,and then click Next.The Configure Windows Firewall page appears.
l To run the System Configuration Checker before the NMM installationprocess, select Run System Configuration Checker, and then click Next.
Configuration Checks and Installation
26 NetWorker Module for Microsoft 9.2 Installation Guide
Application Host is selected automatically. The System ConfigurationChecker runs the configuration checks on an application server. Thesechecks are related to the operating system, software components, thesubsystem, and generic conditions that are required for NMM backup andrecovery operations.
Complete the following steps to run the configuration check:
a. Select one of the following applications, and then click Check.
n Microsoft Exchange Server
n Microsoft SharePoint Server
n Microsoft SQL Server
n Microsoft Hyper-V Server
The Wizard Progress page appears. The wizard installs the SystemConfiguration Checker and performs the configuration checks.Depending on the setup, this process can take some time.
b. When the wizard completes the configuration checks, click Next.The Result of Configuration Checks page appears.
c. Review the details on the Result of Configuration Checks page.This page lists the number of checks that have passed, failed, or havewarnings. Correct the checks that have failed and review the ones thathave warnings to ensure that NMM does not encounter problems duringbackup and recovery of data.
NMM saves this report as results.html in the local temporary folderdirectory C:\Users\Administrator.NMMEMC\AppData\Local\Temp\2\EmcCfgChk\results.html of the user who is running theNMM installation wizard. NMM also saves the configuration check log ascfgchk_log.txt in this folder.
To view the saved report, click Open detailed report.
n To eliminate errors and warnings in the setup, make the requiredchanges and click Rerun to run the System Configuration Checkeragain.
n To ignore the errors and warnings and continue with the installationprocess, click Next. Choose this option only in cases when theconfiguration checker reports do not relate to the setup orrequirements.
After you complete the System Configuration Checker, the ConfigureWindows Firewall page appears.
4. Select either of the following choices, and then click Next:
l Select Configure the Windows Firewall to add exceptions for NMM on theWindows firewall, so NMM can communicate through any Windows firewallthat may be present on the Windows host.
l Select Do not configure the Windows Firewall if you want to manuallyspecify NMM exceptions.For Microsoft SharePoint Server, you must enable Windows ManagementInstrumentation (WMI) communication through the firewall.
To allow WMI communication, click Windows Firewall > Allow an app orfeature through windows firewall, and then select domain and privateprofiles for Windows Management Instrumentation (WMI).
After you click Next, the NMM Installation Options page appears.
Configuration Checks and Installation
Running preconfiguration checks and installing the software 27
5. Select the required options on the NMM Installation Options page, and thenclick Next.
Figure 4 NMM Installation Options page
l If you are upgrading from a previous NMM release, select Restore of NMM8.2.x and Earlier Backups (VSS workflows). For example, select thisoption if you are upgrading from NMM 8.2.3 or later, and you plan to recoverexisting backups of Exchange Server, SharePoint Server, and Hyper-V byusing NMM 9.2 (VSS workflows).The installation wizard completes the following actions when you selectRestore of NMM 8.2.x and Earlier Backups (VSS workflows):
n Installs the NMM release 8.2 SP4 binaries, which are required to performrestore operations.
n Installs the EldoS driver.
n Creates a Restore previous NMM release backups shortcut on theStart menu which you can click, to start to recover the older backups.
Note
If you are using NMM for SQL VDI, do not select Restore of NMM 8.2.xand Earlier Backups (VSS workflows). You can restore previous versionsof NMM backups without this option.If you used Avamar for deduplication with NMM 8.2.x and earlier releases,ensure that you install Avamar from the Avamar client package before youupgrade to NMM 9.2. NMM 9.2 does not support Avamar node backup andrecovery.
l Under Granular Recovery Options:
n Select SharePoint Granular Recovery to enable SharePoint granular-level recovery (GLR). ItemPoint for Microsoft SharePoint silently installswhile NMM installs.
n Select SQL Granular Recovery to enable SQL Server GLR. ItemPoint forSQL Server silently installs while NMM installs.
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28 NetWorker Module for Microsoft 9.2 Installation Guide
n Select Exchange Granular Recovery to enable Exchange Server GLR.ItemPoint for Exchange Server silently installs while NMM installs.
Note
If you are performing Exchange GLR of NMM 8.2.x and earlier backups,perform a flat-file restore of the database before you use ItemPoint. TheNetWorker Module for Microsoft for Exchange Server VSS User Guideprovides information about performing flat file restore operations.
l Select SQL SSMS Plug-in to perform SQL Server VDI backup and recoveryfrom the SQL Server Management Studio.Selecting SQL SSMS Plug-in installs the NetWorker window in the SQLServer Management Studio GUI.
l If you select SQL SSMS Plug-in, you can aslo select Enable Backup Tabfor Ad-hoc Backup and Enable Script in Backup Window.
l The BBB MountPoint Location field shows the Block Based Backup mountpoint location to mount backed-up data from media for granular levelrecoveries of Hyper-V and Exchange. The default location is C:\ProgramFiles\EMC NetWorker\nsr\tmp\BBBMountPoint. To change theBlock Based Backup mount point location, click (...), select the location,and click OK. In the installation wizard, click Next.
6. If you selected SharePoint Granular Recovery or SQL Granular Recovery,click Next.
The GLR Options page appears.The NMM installer selects a default path for the MountPoint Location andHyper-V VHD Mount Point Location.
To change the mount point location:
a. Click (...).
b. Select the mount path location.
c. Click OK.
7. Click Install.
The Wizard Progress page appears and the installation begins. The installationcan take several minutes.
If you selected a GLR option, the ItemPoint Capacity License dialog boxappears. Click Yes to continue with the install, or No to return to the NMMInstallation Options window.
For Exchange environments, if you are logged in with Domain Administratorprivileges, the NMM Exchange Admin Configuration tool starts. If you are notlogged in with Domain Administrator privileges, a message displays promptingyou to log in with these privileges.
Use the NMM Exchange Admin Configuration tool to:
l Configure an administrative user.
l Update an administrative password.
l Validate an existing administrative user.
To return to the NMM installation wizard, click OK.
8. On the Complete the Setup page, the output shows the results of theinstallation. You may be required to restart the host due to installation of the
Configuration Checks and Installation
Running preconfiguration checks and installing the software 29
EldoS driver for certain features, including the Restore of NMM 8.2.x andEarlier Backups (VSS workflows), SharePoint Granular Recovery, and SQLGranular Recovery options. The output from the install operation indicates if arestart is required. Perform one of the following actions, as required:
l Click Restart to restart the host now.
l Click Finish to exit the installation wizard. If a restart is required, you mayrestart the host later.
To view the setup log file, click the link in the results area of the page. This fileis stored in the NetWorker Module for Microsoft folder in the localtemporary folder directory of the user who is running the NMM installationwizard.
After you finish
Enable and register the NMM software. The NetWorker Licensing Guide providesdetails.
Installing NMM in MSCS and MSFCS environmentsYou can install the NMM software in Microsoft Cluster Service (MSCS) and MicrosoftFailover Cluster Service (MSFCS) environments.
Procedure
1. If required, ensure that Microsoft Distributed Transaction Coordinator(MSDTC) software is installed and running.
The NetWorker Module for Microsoft Administration Guide provides details aboutwhen the MSDTC software must be installed and running.
2. Install the NetWorker client (select "client" from theNetWorker-9.2.0.1.exe folder from NetWorker package) on each physicalnode of the cluster.
3. Install the NMM software on the physical disk of each physical node. Runningpreconfiguration checks and installing the software on page 26 provides details.
4. Configure each physical node as a client resource on the NetWorker Server, asdescribed in each NMM application user guide.
5. In the Remote Access attribute of each virtual client resource, type the namesof the physical nodes, as described in the application user guide.
6. Configure privileges for each physical node on the NetWorker server:
a. In the Users attribute of the Application > Administrators user group, addthe following values on a separate line for each physical node in the cluster:
user=administrator,host=VSS_cluster_node
user=system,host=VSS_cluster_node
where VSS_cluster_node is the DNS hostname of the physical node.
b. Click OK.
The NetWorker Module for Microsoft Administration Guide provides moreinformation about configuring a clustered client resource.
Configuration Checks and Installation
30 NetWorker Module for Microsoft 9.2 Installation Guide
Installing NMM on Windows Server CoreWhen you install NMM on Windows 2008 SP2, 2008 R2, 2012, 2012 R2, or 2016Server Core, the installation process installs the NMM GUI. However, it is notrecommended to use the NMM GUI on a Windows Server core host.
Before you begin
Ensure that you installed the NetWorker client (select "client" from theNetWorker-9.2.0.1.exe file from NetWorker package) software on Windows2008 SP2, 2008 R2, 2012, 2012 R2, or 2016 Server Core.
Procedure
1. If the installation files are on a remote host, perform one of the following:
l Use the net use command to mount the remote file system.
l Copy the NMM installation files to Windows 2008 SP2, 2008 R2, 2012, 2012R2, or 2016 Server Core by using FTP or a general access method.
2. Access the NMM installation files as described in Accessing the installation fileson page 26.
3. Run the NWVSS.exe file in the networker directory to start the NMMinstallation.
Note
Do not use the autorun.exe file to install the NMM software.
4. To install the NMM software, follow the wizard prompts.
Running preconfiguration checks and installing the software on page 26provides details.
Identifying or diagnosing system configuration issuesThe NMM installer provides the System Configuration Checker to help identify ordiagnose any configuration or environment issues in the system configuration.
To prevent configuration errors that might lead to failure in data backup or datarecovery of the following applications, run the System Configuration Checker:
l Application host (operating system environment)
l Microsoft Exchange
l Microsoft Hyper-V
l Microsoft SharePoint
l Microsoft SQL
Uninstalling or changing installation optionsRun the Setup program (NWVSS.exe) in Change mode to perform any of thefollowing actions:
l Change the firewall settings for the client.
Configuration Checks and Installation
Installing NMM on Windows Server Core 31
l Select or remove the SharePoint granular recovery option.
l Select or remove the SQL granular recovery option.
l Select or remove the Exchange granular recovery option.
l Select or remove the SQL SSMS plug-in option, including the Backup tab and theScript options.
NMM is not uninstalled during the uninstallation of the NetWorker client. First,uninstall the NMM client, and then uninstall the NetWorker client.
Procedure
1. On the NMM client, log in as a user with administrative access.
2. Perform one of the following actions to run the Setup program:
l From the command prompt, run the NWVSS.exe file.
l From the Microsoft Windows menus:
a. Select Start > Settings > Control Panel > Programs > Programs andFeatures.
b. Select NetWorker Module for Microsoft.
c. Click Change.
3. In the Welcome to NetWorker Module for Microsoft Maintenance window,click Next.
4. In the Maintenance Type window, select the type of change to perform.
l To change any of the following settings, select the Change option:
n Firewall settings for NMM exceptions
n SharePoint granular recovery option
n SQL granular recovery option
n Exchange granular recovery option
n SQL SSMS plug-in, including the Backup tab and the Script options
l To remove the NMM software from the system, select the Remove option.
Note
After you uninstall NMM, you can continue to perform traditional backups byusing the NetWorker software, which is still available on the host.
5. If you uninstalled or changed NMM with one or more of the following options,check the NWFS log file, nwfs.raw, to determine whether you must restartthe NMM host:
l SharePoint Granular Recovery
l SQL Granular Recovery
l Restore of NMM 8.2.x and Earlier Backups (VSS workflows)
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32 NetWorker Module for Microsoft 9.2 Installation Guide
Upgrading NMMThis section describes NMM upgrade procedures.
Note
Perform a full backup after upgrading from a previous NMM release to NMM 9.2.
Note
If you are upgrading NMM for Exchange from version 8.x or earlier, be aware thatnon-federated Exchange database availability group (DAG) backups are no longersupported. All Exchange DAG backups are federated. The NetWorker Module forMicrosoft for Exchange VSS User Guide provides information about federated backups.
Upgrading the client operating system from Windows Server 2012 to a laterversion
When upgrading the client operating system from Windows Server 2012 to a laterversion, perform the following steps.
Note
It is recommended that you perform a full backup before and after upgrading theclient operating system.
Procedure
1. Uninstall NMM by performing the steps that are described in Uninstalling orchanging installation options on page 31.
2. Upgrade Windows Server.
3. Install NMM by performing the steps that are described in Runningpreconfiguration checks and installing the software on page 26.
Using Client Push to upgrade NMMTo upgrade from NetWorker 8.1 SP1 or later client and NMM 3.0 or later, use theClient Push feature.
Client Push provides the ability to distribute software and perform software updatesto one or more NetWorker hosts from the NetWorker server. NMM supports upgradesonly from NMM 3.0 or later in stand-alone environments. Client Push is not supportedfor clustered environments or for clients earlier than NMM 3.0. When upgrading NMMwith Client Push, select both the module and the client, or the upgrade fails.
NetWorker Updating from a Previous Release Guide and the nsrpush man pagedescribe how to use Client Push to update NetWorker products.
Upgrading NMM from a previous releaseYou cannot perform a direct upgrade from an installation of an NMM release beforeNMM 3.0. For example, if you have NMM 2.4 installed and want to use NMM 3.0 orlater, remove the existing installation of NMM and install NMM 3.0 or later.if you want to recover data that was backed up with an older version of NMM,consider the following information:
Configuration Checks and Installation
Upgrading NMM 33
l Recover file system data by using NMM 3.0 or later. File system data cannot bebrowsed in the NMM GUI.
l Recover system component by using NMM 2.4 SP1.
l Recover application data other than SharePoint Server web application data withNMM.
l Recover SharePoint Server web application data with NMM 2.4 SP1.
Procedure
1. Perform a full backup with the existing NMM program.
2. Remove all snapshots. To delete shadow copy entries, use vssadmin ordiskshadow.
3. Remove the existing NMM software:
a. Select Start > Control Panel > Programs and Features.
b. Select NetWorker Module for Microsoft.
c. Select Uninstall. Follow the procedure that is provided in Uninstalling orchanging installation options on page 31.
4. Ensure that a supported version of the NetWorker client or NetWorker storagenode software is installed and running on the application host.
Upgrading to NMM with a dedicated storage node on page 35 providesdetails.
5. Run the NMM installer and select the Run System Configuration Checker andInstall NetWorker Module for Microsoft (Recommended) option on theSelect Configuration Checks Option page. Running preconfiguration checksand installing the software on page 26 provides details.
6. If a system restart is pending, restart the system after the NMM installation iscomplete.
7. To immediately protect all data with NMM, perform a full backup as soon aspossible after the upgrade.
Upgrading from NME or NMSQLNMM supports all features of NetWorker Module for Microsoft Exchange Server(NME) software and NetWorker Module for Microsoft SQL Server (NMSQL)software. If you use NME or NMSQL, it is recommended that you move to NMM.
You cannot install NMM on a system that has NME or NMSQL installed. Conversely,you cannot install NME or NMSQL on a system that has NMM installed. To upgrade toNMM from NME or NMSQL, uninstall NME or NMSQL, and then install NMM.
Procedure
1. Perform a full backup of the Exchange or SQL hosts with the existing NME orNMSQL program.
2. On each NME or NMSQL client host:
a. Run the Setup program in the maintenance mode.
b. Select the Remove option.
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34 NetWorker Module for Microsoft 9.2 Installation Guide
Note
Although this procedure removes the existing NME or NMSQL software, theconfiguration information that was created for these products is retainedand is reapplied if you reinstall NME or NMSQL.
3. If required, install a supported version of NetWorker client or NetWorkerstorage node software.
4. Run the NMM installer and use the Run System Configuration Checker andInstall NetWorker Module for Microsoft (Recommended) option on theSelect Configuration Checks Option page.
NOTICE
After you install NMM, perform a full backup of the Exchange Server or SQLServer data. You cannot use NMM to recover data from a backup that wasperformed by using NME. You can use NMM to recover data from an NMSQLVDI backup after you upgrade to NMM.
Upgrading to NMM with a dedicated storage nodeNMM software supports a dedicated storage node that is deployed on the same hostand thus does not require a NetWorker storage node that is shared with other hostsand software. This solution is useful for individual high-volume backup clients and canreduce network bandwidth usage.
This solution supports the upgrade from NetWorker 7.6 SP3 or later.
Procedure
1. Uninstall the earlier version of NMM software.
2. Install a supported version of NetWorker storage node on the NMM host.
The NetWorker Installation Guide provides details.
3. Run the NMM installer and use the Run System Configuration Checker andInstall NetWorker Module for Microsoft (Recommended) option on theSelect Configuration Checks Option page.
The installation detects the storage node and prompts for permission todedicate the storage node to the NMM client data.
4. Click OK, and then complete the installation.
Configuration Checks and Installation
Upgrading to NMM with a dedicated storage node 35
Configuration Checks and Installation
36 NetWorker Module for Microsoft 9.2 Installation Guide
CHAPTER 3
Silent Installation
This chapter includes the following sections:
l Install NMM silently............................................................................................38l Remove NMM silently........................................................................................ 39l Upgrade NMM silently....................................................................................... 39l Modify NMM silently..........................................................................................40
Silent Installation 37
Install NMM silentlySilent (unattended) installation is a stand-alone (non-network) method where youspecify all the information that the installation requires either directly in the commandprompt or using the commands written as scripts in a .cmd file.
Procedure
1. Install the NetWorker client (select "client" from theNetWorker-9.2.0.1.exe folder from the NetWorker package) or storagenode (select "storage node" from the NetWorker-9.2.0.1.exe folder fromthe NetWorker package) software on the hosts where you install NMM.
Note
Do not use non-English characters in the installation path.
The NetWorker Installation Guide describes how to install the NetWorker clientor storage node software.
2. To install NMM, run the command or script.
Commands for silent installation of NMM on page 38 provides the commandand an example.
3. To verify the installation, inspect the installation log files. The locations of thelog files are specified in the NMM installation. The default location is the %temp% folder, which you can view:
a. Click Start > Run.
b. Type %temp%.
c. Browse to the parent folder of the %temp% folder.
4. (For Exchange only) After a successful silent installation, if the Exchange AdminConfiguration tool does not start automatically, manually run the tool forsuccessful Exchange Server backup and recovery.
Commands for silent installation of NMMTo install the NMM software with the Windows installer, open a command prompt,select Run as administrator, and then type the following command:NWVSS.exe /s /log "C:\NMM_nw_install_detail.log".
The NMM installer has two basic features:
l NMM: InstallLevel=100
l SSMS: InstallLevel=150
These features work with other associated variables. If you provide InstallLevel=150,all the features below this installation level are installed. For example, if you provideInstallLevel=150, NMM and the SSMS plug-in are installed.
Installer variablesYou can also use variables to customize the installation.
Each variable-name pair should be placed within double quotation marks if there isembedded whitespace. Variable names are case sensitive. All silent installationswitches, for example, switches such as /v, /s, /q, /l are supported. The followingtable provides the list of variables with valid values and defaults.
Silent Installation
38 NetWorker Module for Microsoft 9.2 Installation Guide
Note
The restore of NMM 8.2.x and earlier backups (VSS workflows), SharePoint granularrecovery, and SQL granular recovery features cannot be silently installed. To installthese features, use the NMM Installation wizard.
Table 7 NMM installer variables
Variable Valid values Default value
EnableSSMS [0|1] 0
EnableSSMSBackupTab [0|1] 0
EnableSSMSScript [0|1] 0
ConfigFirewall [0|1] 1
InstallLevel [100|150] Not applicable
EnableExchangeGLR [0|1]Installs Exchange GLR if youprovide 1
0
BBBMountPointFolder <full path to directory> C:\Program Files\EMCNetWorker\nsr\tmp\BBBMountPoint
Sample commandsThe following table provides commands to install the three NMM installer features.These commands use the NMM installation command and the installer variables.
Table 8 Commands for NMM installation
Task Command
Install the NMM client only NWVSS.exe /s /q /log "C:\NMM_nw_install_detail.log" InstallLevel=100
Install the NMM client andthe SSMS plug-in
NWVSS.exe /s /q /log "C:\NMM_nw_install_detail.log" InstallLevel=150EnableSSMS=1
Remove NMM silentlyThe following command performs silent removal of NMM:
NWVSS.exe /uninstall /s.
Upgrade NMM silentlyYou cannot perform a direct upgrade from an earlier version of NMM to a new versionof NMM.
Procedure
1. Remove the existing NMM version using the silent uninstallation process. Remove NMM silently on page 39 provides details.
Silent Installation
Remove NMM silently 39
2. Install the NetWorker client software.
3. To install NMM using the silent installation process, follow the steps that areprovided in Install NMM silently on page 38.
Modify NMM silentlyTo modify installation of NMM, such as to install the SSMS plug-in, uninstall and theninstall NMM with the wanted features.
Procedure
1. Remove the existing NMM installation by using the silent uninstallation process. Remove NMM silently on page 39 provides details.
2. Install the NetWorker client software.
3. To install NMM using the silent installation process, including the wantedfeatures, follow the steps that are provided in Install NMM silently on page 38.
Silent Installation
40 NetWorker Module for Microsoft 9.2 Installation Guide
CHAPTER 4
Configuration Tasks
This chapter includes the following sections:
l Configuring a dedicated storage node for NMM................................................ 42l Configuring a Direct File Access folder...............................................................42l Configuring NMM Proxy Recovery Agent for Hyper-V FLR............................... 42l Events notifications and errors...........................................................................43l Removing directives after migrating to NMM.................................................... 44l Troubleshooting installation issues..................................................................... 44
Configuration Tasks 41
Configuring a dedicated storage node for NMMFor an Exchange Server 2010 database availability group (DAG), use the workaroundthat is provided in the "Configuring backups to use a remote storage node in a DAGenvironment" section in the NetWorker Module for Microsoft for Exchange VSS UserGuide.
Before you begin
You must have a dedicated storage node license. The NetWorker Administration Guideprovides details.
To configure a dedicated storage node for NMM for all other applications, perform thefollowing procedure:
Procedure
1. Install the NetWorker Storage Node software.
2. Install the NMM software on the same host.
3. Create a remote backup device on the NetWorker server and on the DeviceProperties Configuration tab, set the Dedicated Storage Node attribute toYes.
Configuring a Direct File Access folderConfigure a Direct File Access folder to perform granular level recovery.
Procedure
1. On the NetWorker server, create a folder.
2. Make the folder a shared folder and give permissions for the required user.
3. In the NetWorker Management Console, in the NetWorker Administrationwindow, create a device resource.
When you configure the device resource:
l Use the Universal Naming Convention (UNC) path \\<HostName>\<FolderName>
l Provide the credentials of the user who is granted permission to the folder.
Configuring NMM Proxy Recovery Agent for Hyper-V FLRFor NMM Hyper-V File Level Recovery (FLR) web UI configurations, configure anNMM Proxy Recovery Agent (RA). You can use NMM Proxy RA to perform recoveriesto virtual machines that run on the Hyper-V server.
Before you begin
If NMM Proxy RA is deployed on a different system than the Hyper-V server orcluster, add the NMM RA host to the Backup Operator group of the Hyper-V server orto each node in the cluster.
NMM RA requires Windows Server 2012 R2 or later.
NMM Proxy RA requires Windows Server 2008 or later.
Configuration Tasks
42 NetWorker Module for Microsoft 9.2 Installation Guide
Procedure
1. Verify that integration services are up to date for all virtual machines.
2. Verify that all virtual machine hostnames are resolved from the Hyper-V server,and conversely.
3. Install NMM Proxy RA on each virtual machine by using one of the followingoptions:
l The NWVSS Proxy Recovery Agent.exe installer, which is available aspart of the NMM 9.2 installer kit.
l The ISO NWVSS Proxy Recovery Agent.iso image. Mount the ISOimage to the virtual machine, and then access the installer by using the CDdrive that is inside the virtual machine.
4. Make appropriate rules in the firewall for the nsrnmmproxyra.exe process sothat the Hyper-V server and each virtual machine have proper communication.
Note
nsrnmmproxyra.exe uses port number 50000 for communication.
Events notifications and errorsNetWorker and NMM can send notifications about errors and events. NetWorker cansend notifications to several locations, including log files, SNMP printers, SNMPmanagement console, and email messages.
The NetWorker Administration Guide describes how to set up notifications.
The following table describes several ways that the NetWorker server, NMM, andother NetWorker features provide information about problems.
Table 9 Notifications and errors
Type Description
Email notification of aNetWorker event
Configure an Owner Notification for the NMM client to sendan email notification about NetWorker events.
Error message details window Displays error and event messages for NetWorker serveractivities, including backup or recovery operations.
NetWorker Monitor window Displays details of current NetWorker server activities,operations that are related to devices and libraries, groupbackup operations, and events that require user intervention.
Event Viewer Alerts users that user intervention is required on the NMMhost.
Log files NMM creates log files for each operation and process.Separate log files are available for NetWorker and variousfeatures, depending on what features are installed and in use:
l NMM
l NetWorker Client or Storage Node
l NetWorker Server
Configuration Tasks
Events notifications and errors 43
Table 9 Notifications and errors (continued)
Type Description
The debug level of a save or recover process determines thenumber of messages that an operation sends to the log file.
Removing directives after migrating to NMMAfter you migrate to NMM from other modules such as NME and NMSQL, remove anydirectives on the application servers that skip database files during a file systembackup. NME and NMSQL do not process directives to skip database files. However,after the migration, NMM recognizes these migrated directives, skips both databaseand log files, and reports a successful backup although no data is backed up.
Troubleshooting installation issuesReview and follow the solutions that are provided for various issues that you mightface for NMM installation.
Unable to uninstall NMM after Windows Server upgradeWhen you upgrade the Windows Server, uninstall NMM, upgrade Windows Server,then reinstall NMM. If you do not perform these steps in this order, NMM installationmight fail.
Solution
1. Restore the pre-existing version of Windows Server.
2. Uninstall NMM by performing the steps that are described in Uninstalling orchanging installation options on page 31.
3. Upgrade Windows Server.
4. Upgrade NMM by performing the steps that are described in ConfigurationChecks and Installation on page 25.
Force cleaning an NMM installation on a client hostYou can resolve errors by force cleaning the NMM installation while uninstalling NMM.
1. Make a copy of the log files in the following directories: nsr\applogs and nsr\logs.
2. Uninstall the NMM client software.
3. Ensure that the NetWorker Power Monitor Service is not running.
4. Uninstall the base NetWorker client.
5. Delete all the files and directories in \Program Files\EMC NetWorker\nsr,but save the logs from step 1.
6. Delete the following registry keys:
l HKLM\SOFTWARE\EMC and below
l HKLM\SOFTWARE\Legato and below
7. Reinstall the base NetWorker client software.
8. Reinstall the NMM client software.
Configuration Tasks
44 NetWorker Module for Microsoft 9.2 Installation Guide
Note
During installation in an Exchange environment, ensure that you provide the correctExchange credentials and fulfill the other Exchange installation requirements.
When you flush the nsr folder (remove the metadata), the nsrladb folder containsthe public key for the client that is cached in the NetWorker server’s local hostsresource. To correct this issue, delete the NSR Peer Information on the backup serverfor the client so that the cached public key is updated.
Use this command to delete the peer information:
C:\>nsradmin -p nsrexec -s bv-rcserver Output similar to the following appears:NetWorker administration program. Use the "help" command for help. nsradmin> delete type: NSR peer information; name: bv-tlscs.belred.legato.com type: NSR peer information; administrator: Administrators, "group=Administrators,host=bv-rcserver.belred.legato.com"; name: bv-tlscs.belred.legato.com; peer hostname: bv-tlscs.belred.legato.com; Change certificate: ; certificate file to load: ; Delete? y deleted resource id8.0.72.7.0.0.0.0.174.29.184.76.0.0.0.0.10.5.220.27(1) nsradmin>
Inconsistent VSS writer state after NetWorker client installationAfter NetWorker client installation, some VSS writers state might change to'Waiting for completion'. Since the VSS state is inconsistent, backups fail.
To resolve this issue, perform the following steps:
1. Restart the client host.
2. Observe that the VSS writers are now in a consistent state.
3. Retry the backup.
Using any of the options under Granular Recovery Options for may cause thesystem to reboot automatically without any user promptsItemPoint installs .NET framework 4.5. If .NET framework 4.0 is already installed onthe system, and a granular recovery option is selected during installation, the systemmay reboot automatically.
Follow the instructions at https://msdn.microsoft.com/enus/library/hh527997(v=vs.110).aspx for information about reducing the likelihood of a system reboot if .NETFramework 4.0 is already installed on the system. Rerun the NMM installer after thereboot. Select the required granular recovery option during the NMM installation.
Configuration Tasks
Troubleshooting installation issues 45
Configuration Tasks
46 NetWorker Module for Microsoft 9.2 Installation Guide
APPENDIX A
Required Microsoft Hotfixes
This appendix describes Microsoft hotfix updates that are required for NMMapplications. No Microsoft hotfix requirements exist for NMM with SQL Server.
l Hotfix updates that are required for VSS backup and recovery..........................48l Hotfix updates that are required for Exchange Server backup and recovery......48
Required Microsoft Hotfixes 47
Hotfix updates that are required for VSS backup andrecovery
The following table lists the hotfix updates that NMM requires for Volume ShadowCopy Service (VSS) backup and recovery.
Table 10 Hotfixes that are required for NMM for VSS backup and recovery
Knowledge Basearticle ID
Applicable Windows Server version Description
KB2748349 Windows Server 2008 R2 When you extend the current size of a volume that isa multiple of 8 GB by a size that is larger than 8 GBor when the volume is frequently extended by amultiple of 8 GB, corrupted backups might not bedetected until you try a recovery.
KB975688 Windows Server 2008 R2 A snapshot might become corrupted when VSSsnapshot providers take more than 10 seconds tocreate a snapshot on a host that is running WindowsServer 2008 R2.
Hotfix updates that are required for Exchange Serverbackup and recovery
The following table lists the hotfix updates that are required for NMM for ExchangeServer backup and recovery.
Table 11 Hotfixes that are required for NMM for Exchange Server backup and recovery
Knowledge Basearticle ID
Applicable WindowsServer versions
Applicable ExchangeServer version
Description
KB2425179 l Windows Server2008 SP2 (x32 andx64)
l Windows Server2008 R2
Exchange Server 2010 To perform Recovery Database (RDB)item-level recovery, install ExchangeServer 2010 SP1 Rollup 2 on all applicablehosts.
Required Microsoft Hotfixes
48 NetWorker Module for Microsoft 9.2 Installation Guide
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