www.norcen.org • Lives Enriched & Fulfilled. Person centered. Outcome focused. 1 NEWS YOU CAN USE A Weekly Update For The Employees of North Central Health Care WEEKLY CONNECTION WITH MICHAEL LOY It is with deep sadness that I share the news of the passing of Nancy Burgoyne, a Dietary Aide who served our staff and residents faithfully as a member of the Food Services team. Nancy passed away un- expectedly at home the night of August 8th. Nancy was hired at North Central Health Care as a Dietary Aide on April 20, 2016 and was well regarded by many people. She made a difference in a number of people’s lives and will be greatly missed. Nancy’s daughter, Amy Martin works as a Life Enrichment Aide in Mount View Care Center. Please continue to pray and offer your support of Nan- cy’s work family and her family as they grieve her loss. Stay Committed I also want to talk this week about staying committed. We all have opportunities to give up on what we are believing in or working for. To walk away from an uncomfortable situation or not be our best. But if we want to reach our highest potential, we have to stay committed. We can’t be moved by what’s not working out, give up on someone because they are not doing what they should, or because we many not feel we’re being treated fairly. It may be difficult, we may have a good reason to walk away, but stay the course. The higher virtue is not to take the easy way out when things aren’t going our way. Instead we need to stay committed and dig our heals in and do the right things when it is hard. The last year and a half has been a challenge for our organization and for me personally as we have turned our organization in the face of what at times felt like gale force winds. I think we have been successful so far. Despite the adversity, we continue to make a difference in big ways. I see it every day in many ways. It has been one of the greatest honors of my life and I appreciate the opportunity I’ve been given. With the daily pressures of being your CEO, it is and will always be about the people. The people who wake up every day to serve our community in the work you do and the people we are able to impact with our good works. We are important and our work is even more important. You deserve and will continue to get my very best. I hope to never let you down and to stay the course on where I believe we are headed. There remains so much good about our organization and the potential I see as nearly unlimited. We are living our vision of Lives Enriched and Fulfilled with much more to come. As we continue to focus on Patient Experience, a key indicator of our success, we can measure our ability to stay committed and see the victory through. As we started this year we witnessed our scores improve each month incrementally from 69.0% in January to 79.7% in May. Then in June we had a setback with our lowest outcome year to date at 68.3% top box. We could have walked away from what we are believing in and working for but we didn’t. Instead we bounced back in a big way in July with our highest result yet at 80.7% top box. I do not recall us ever breaking 80% top box. Congratulations on staying the course in this regard despite the adversity. Year to date we are sitting at 75.2%, just below our target at 77-88%. We accomplish our goal, we can do it! Stay the course. Who: Becky Kopp, Community Treatment Why: For her help with filtering through voluntary referrals to work with Referral Coordinator to open. Submitted By: Jennifer Peaslee Welcome Our New Employees .............. 4 Meet the Team! Person-Centered Shout Out ....................... 5 HR Insights....................... 6 Meet Elise Krohn! Issue 30 • August 10 – 16, 2017 WITNESSING EXCELLENCE “Merrill Community Night Out” – Submitted by Haley Ellenbecker PHOTO OF THE WEEK EMPLOYEE CELEBRATION WEEK 2017 North Central Health Care AUGUST 21–25 ADMINISTRATOR ON-CALL x4488 or 715.848.4488 In the event of Phone System Outage, reference the O:drive “On-Call Information Folder” for Schedule and Cell Phone #’s. Brenda Glodowski Monday, Aug. 14 – Sunday, Aug. 20 In fond memory of our coworker, Nancy Burgoyne New Events Added!
WEEKLY CONNECTION WITH MICHAEL LOY It is with deep sadness that I share the news of the passing of Nancy Burgoyne, a Dietary Aide who served our staff and residents faithfully as a member of the Food Services team. Nancy passed away un-expectedly at home the night of August 8th. Nancy was hired at North Central Health Care as a Dietary Aide on April 20, 2016 and was well regarded by many people. She made a difference in a number of people’s lives and will be greatly missed. Nancy’s
daughter, Amy Martin works as a Life Enrichment Aide in Mount View Care Center. Please continue to pray and offer your support of Nan-cy’s work family and her family as they grieve her loss.
Stay Committed
I also want to talk this week about staying committed. We all have opportunities to give up on what we are believing in or working for. To walk away from an uncomfortable situation or not be our best. But if we want to reach our highest potential, we have to stay committed. We can’t be moved by what’s not working out, give up on someone because they are not doing what they should, or because we many not feel we’re being treated fairly. It may be difficult, we may have a good reason to walk away, but stay the course. The higher virtue is not to take the easy way out when things aren’t going our way. Instead we need to stay committed and dig our heals in and do the right things when it is hard.
The last year and a half has been a challenge for our organization and for me personally as we have turned our organization in the face of what at times felt like gale force winds. I think we have been successful so far. Despite the adversity, we continue to make a difference in big ways. I see it every day in many ways. It has been one of the greatest honors of my life and I appreciate the opportunity I’ve been given. With the daily pressures of being your CEO, it is and will always be about the people. The people who wake up every day to serve our community in the work you do and the people we are able to impact with our good works. We are important and our work is even more important. You deserve and will continue to get my very best. I hope to never let you down and to stay the course on where I believe we are headed. There remains so much good about our organization and the potential I see as nearly unlimited. We are living our vision of Lives Enriched and Fulfilled with much more to come.
As we continue to focus on Patient Experience, a key indicator of our success, we can measure our ability to stay committed and see the victory through. As we started this year we witnessed our scores improve each month incrementally from 69.0% in January to 79.7% in May. Then in June we had a setback with our lowest outcome year to date at 68.3% top box. We could have walked away from what we are believing in and working for but we didn’t. Instead we bounced back in a big way in July with our highest result yet at 80.7% top box. I do not recall us ever breaking 80% top box. Congratulations on staying the course in this regard despite the adversity. Year to date we are sitting at 75.2%, just below our target at 77-88%. We accomplish our goal, we can do it! Stay the course.
Who: Becky Kopp, Community TreatmentWhy: For her help with filtering through voluntary referrals to work with Referral Coordinator to open.
Submitted By: Jennifer Peaslee
Welcome Our New Employees ..............4Meet the Team!
“Merrill Community Night Out” – Submitted by Haley Ellenbecker
PHOTO OF THE WEEK
EMPLOYEE
CELEBRATION
WEEK 2017North Central Health Care
AUGUST 21–25
ADMINISTRATOR ON-CALL x4488 or 715.848.4488In the event of Phone System Outage, reference the O:drive “On-Call Information Folder” for Schedule and Cell Phone #’s.
Nationally-recognized motivational speaker, Christopher Riddenhour will be providing entertainment, motivation and just an all-out GREAT time in
3 sessions at the Wausau Campus Theater. This is all about YOU! If you cannot attend the sessions will be recorded and available for all-staff to view.
Register on HealthStream TODAY: Search for Employee Celebration Week! CHOOSE YOUR SESSION
7:30 – 9:00 AM: All Staff Session 11:00 AM – 12:30 PM: Leadership Staff Session 1:30 – 3:00 PM: All Staff Session
TUESDAY, AUG 22
ANTIGO CENTER PICNIC | 11:30 AM – 1:30 PM
Join us at the Antigo Center for a cook-out! All-staff are invited! Drop in anytime!
PJ’S & POPCORN | BEGINS AT 7:00 PM IN THEATER!
Wear your PJs and get cozy for a great movie and popcorn at the Wausau Campus Theater. Staff
and their Family are welcome to attend! Movie information to be announced - Family-friendly movie!
WEDNESDAY, AUG 23
MERRILL CENTER PICNIC | 11:30 AM – 1:30 PM
Join us at the Merrill Center for a cook-out! All-staff are invited! Drop in anytime!
EMPLOYEE RECOGNITION BANQUET | STONEY CREEK INN 5:00 – 8:00 PM
Employees celebrating a milestone anniversary (5 year increments) will be invited to attend this evening of recognition and entertainment.
THURSDAY, AUG 24
WAUSAU CAMPUS PICNIC | 11:00 AM – 6:00 PM
Join us at the Wausau Campus fields outside Mount View Care Center for food, music, games and more!
All-staff are invited! Drop in anytime!
FUN FAMILY SWIM | 6:00 – 7:30 PM @ WAUSAU CAMPUS POOL!
Bring your family for a dip in the heated pool. Fun games and open play at the Aquatic Services Pool!
FRIDAY, AUG 25
SWEET TREATS TO END THE WEEK!
Leaders in all areas and all shifts will be delivering sweet treats of appreciation to YOU! Enjoy!
We see inspiration, beauty and contemplating images every day. Things we just wanna say “Did you see that?”. Each week the News You Can Use will feature a “Photo of the Week” taken by our staff at NCHC. It could be nature, something new, person-centered ser-vice inspirations, or a great team shot of your team in action. Photos will be randomly selected to be featured on the front page.
Submit your photo and description to: Email: [email protected] or Text: 715.370.1547. Please indicate Photo of the Week and include your name, who/what/where of the photo and why you are submitting. Please remember! To protect the privacy of our pa-tients, clients and residents, photos are not to be taken of any of those we serve without written permission.
“Merrill Community Night Out” – Submitted by Haley Ellenbecker
Engaging, interacting, educating, serving and creating partnerships is what our community out-reach is all about. Thank you to the Merrill Center Community Treatment Youth Team that partici-pated in a fun event for the Merrill Community this week - the 5th Annual Merrill Community Night Out on the Merrill Festival Grounds. Free food, activities and fun were had by all! NCHC was able to connect with families and share resource information about our programs and services.
April Lessor, Haley Ellenbecker, Lauren Biscobing, Sarah Pfund, all from Community Treatment - Youth Team participated in Merrill Community Night Out this week!
August 2017 Brown Bag Learning
BROWN BAG LUNCH SERIES
Sign Up in HealthStream https://login.healthstream.com/
Contacts/Referral Information August 24th 12 noon to 1 p.m.
Presenter: Lisa Murkowski, Business Analyst with the IMS Department of NCHC will be presenting information on how to complete contact and referral information in Tier.
Description of Class: Training will be providing on how to complete contact and referral information in Tier.
Presenter: IMS team members will be available to answer questions regarding the Preadmission Screening/Intake Assessment, Client Facesheet tabs, and Contact/Referral forms in Tier
8:00-9:00 a.m. and 3:30-4:30 p.m.NCHC Wausau Campus Computer Lab
Merrill Center:• Beginning Monday, August 7, the front entrance of the Merrill Center
will be under construction. Access to the building during business hours will be directed to the ADRC side entrance. Those who will need alternate entry due to the stairs will be instructed to park near the North Entrance and will need to use the North entrance and proceed through hallway to the elevator. Before 8am and after 4:30pm, access will need to be through the North entrance or Pine Crest. Please continue to park at alternate parking locations until this project is complete. This project is anticipated to take 2 weeks.
• August 9th began parking lot preparation at the Merrill Center. This will mean that the parking lot will be in a gravel state until remainder building needs are addressed, allowing for final paving. Stay tuned for further directions regarding parking as the project unfolds!
Construction, noises and changes in daily routines can be distracting for patients and residents. Use the above information to plan ahead and stay informed!
Hard Hat U P D A T EKeeping you up to speed on construction around NCHC locations, so that we can communicate together with staff, visitors and those we serve.
Give someone a big shout out and thank them for their Person-Centered Service!
“ I received feedback from our recent CNA class that just com-pleted their clinical training here at Mount View Care Center. I was happy to read comments about staff and our programs that are really driving a positive workplace culture here at NCHC. I just wanted to give a shout out to all those that interact with our CNA students while they receive their training at NCHC. Your Person-Centered Service really shines bright! Thank you. I have enclosed a few comments from the survey.”
– Submitted by Cagney Martin, Mount View Care Center Staff Development
“ Tracy Robinson, Tina Pretorius, Dave Smith, Laurie Bauer and Glenda Peterson - ALL these CNAs are awesome. They were so patient with me and they taught me so much. I am GRATEFUL for them!!! They honestly made this such a great experience for me, so im-portant!”
“I cannot think of one person that did not treat me with kindness and generous help!”
“ Amy Martin in Gardenside Crossing was so great to work with! She was so kind, helpful and great with the residents. Also Michelle Sefton was very helpful and friendly when it came to teaching us the ropes.”
“ CNA Glenda Peterson was AMAZING! And really took the time to teach us whenever we needed it.”
“ Jen Campbell in Gardenside crossing was a major help and she was awesome to work with!”
“ A LOT OF GREAT THINGS HAPPEN HERE AND I LOVE IT!”
CAREGIVERS SUPERHEROBE A
Check out www.BeAChildsSuperHero.com to learn more about car seat safety, safe sleep, and preventing Shaken Baby Syndrome
Marathon County residents will receive a gift card for completing a short learning assessment* BROUGHT TO YOU BY:
You’ve got a special power-the power to make life safer for the kids you love
*While Supplies Last
Deadline for entries is December 11, 2015. Car will be awarded on January 15, 2016 at the Recognition Luncheon. Complete sweepstakes rules at www.UnitedWayMC.org
GIVE
IN YOUR WORKPLACE CAMPAIGN AND
705 S. 24th Ave, Ste. 400B Wausau, WI 54401 715-848-2927
ELISE KROHN, Compensation & Benefits AnalystMeet Elise Krohn. Elise started with NCHC in April of 2017. She is an experienced leaders in benefits and employee relationships. Elise administers all the NCHC benefit plans and leaves of absences for NCHC em-ployees including FMLA. Stop by the Human Resources Office on the Wausau Campus and meet Elise. Her positive attitude and smile are contagious!
UPCOMING HOLIDAY PLANNINGChristmas and New Year’s Observations
Making plans for the upcoming holidays? This year, Christmas and New Year’s Day fall on Mondays, placing Christmas Eve and New Year’s Eve on Sundays. NCHC offices will be closed Monday and Tuesday, December 25-26 and January 1-2.
PAID LEAVE TIME CASH-OUT
All employees may elect to receive cash for earned PLT on the last pay period in Septem-ber of each year. Payout authorization forms will be provided at the time of notification of PLT payout each year. Eligible employees may request a PLT payout by submitting the appropriate form to Payroll stating the number of hours to be paid according to the following parameters:• The minimum request for PLT is sixteen (16)
hours up to a maximum of forty (40) hours.• Eighty (80) hours of PLT must remain in the
bank after the payout.• Hours will be paid at the employee’s base
hourly rate.• Once the request to receive a PLT payout is
received by Human Resources, the election is irrevocable. It may not be increased, decreased, or changed by the employee in any way.
You may print the form that is on the next page or get a copy of the form from Human Resources.
Paid Leave Time Cash-out Request Form
Please complete this form and return to Payroll by Friday, September 15th.
Eligible: _____ Yes _____ No (reason) _______________ _____________________________
Current PLT Balance: _______________ PLT Hours Paid: _________________
CASTING CALL!
CAGNEY WANTS YOU! Subscribe to
our NCHC YouTube Channel
YouTube VIDEO SERIESCreated by Cagney!
Cagney is at it again with her next installment of Brush Up on Your Learning! But this episode needs help! Cagney is looking for 5-7 volunteers to interact with her in the video. All the props and fashion will be provided to you...all you have to do is show up for the taping.
Interested? Stop by Cagney’s office located off the Hub Hallway on the Wausau Campus, or email her at [email protected]! Hurry, we need 5-7 people to contact Cagney by August 18!!!
1. The minimum request for PLT cash-out is sixteen (16) hours up to a maximum of forty(40) hours.
2. Eighty (80) hours of PLT must remain in the bank after the payout.
3. Hours will be paid at the employee’s base hourly rate.
I understand that I am making an irrevocable election for PLT cash-out to occur on September 29, 2017. This election cannot be increased, decreased or changed in any way once submitted. I understand that the cash-out will be reported as earned income for tax purposes. I understand that my PLT balance cannot go below eighty (80) hours as a result of this cash-out.
Cafeteria Hours: Open 7am – 5:30 pmA Cashier is on duty from 8:30am – 10:00am , 10:30am – 1:30pm. When a cashier is off duty, an honor system is used for food purchases.
WHAT’S 4 LUNCH? WAUSAU CAMPUS CAFETERIA
Serving Soup, Salad and Lunch Entreé Option Monday – Friday.All hot sandwiches, hot foods and cold bar items are $.35/ounce.
Soup: $1.25 Cup | $2.00 Bowl
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August 14 – 18, 2017
8/14 ........... English Garden Soup Hot Roast Beef Sandwich
& Mashed Potatoes
Vegetable Lasagna Zucchini & Tomatoes Garlic Bread Oatmeal Raisin Cookie Fruit Cocktail Salad 8/15 ........... Corn Chowder Grilled Chicken Breast
• Living Well with Chronic Conditions is a six-week class to help adults with ongoing health issues build confidence in their ability to manage their health and maintain active, fulfilling lives. In this weekly interactive class, learn about managing fatigue, pain, isolation, medication; exercises for
balance, flexibility & strength; communicating effectively with family, friends & health care professionals; and nutrition.
Tuesdays, August 15-September 19 1:00 pm – 3:30 pm Aging & Disability Resource Center-CW, 2600 Stewart Ave., Suite 25, Wausau
Or Mondays, October 2-November 6 1:00 pm – 3:30 pm
Aging & Disability Resource Center-CW, 2600 Stewart Ave., Suite 25, Wausau
• Powerful Tools for Caregivers is a six-week class to help family caregivers take care of themselves. In this weekly interactive class, learn to reduce stress, improve confidence, communication, and locate
helpful resources. Wednesdays, October 4-November 8 9:00 am – 10:45 am
Aging & Disability Resource Center-CW, 2600 Stewart Ave., Suite 25, Wausau
• Stepping On is a seven-week class to help adults improve balance, reduce falls, and stay active. In this weekly interactive class, learn about balance and strength exercises, safety at home, and ways to
be strong and steady wherever you go. Wednesdays, October 4-November 15 1:00 pm – 3:00 pm
Aging & Disability Resource Center-CW, 2600 Stewart Ave, Suite 25, Wausau
To register or with questions, please call the Aging and Disability Resource Center at 715.261.6084 or 1.888.486.9545. A contribution of $10 is suggested, but it is not required to attend.
Learn to live well A series of classes available to you!
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