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NEW PERSPECTIVES ON INFORMATION SYSTEMS DEVELOPMENT
NEW PERSPECTIVES ON INFORMATION SYSTEMS
DEVELOPMENT
NEW PERSPECTIVES ON INFORMATION SYSTEMS
DEVELOPMENT Theory, Methods, and Practice
Edited by
G. Harindranath W. Gregory Wojtkowski Joze Zupancic Duska Rosenberg Wita Wojtkowski Stanislaw Wrycza John A. A. Sillince
Springer Science+Business Media, LLC
Library of Congrc~s Cataloging-in-Publication Data
New pen;pectivc~ on inl"orrnation sy,tcm, development: [henry. mcthods. and practicc!cditcd by G. Harindranath ... [et al.J.
p. CIll,
Based on the lQth International Conference on Information Systems Devclopment (l5D2001), held at Rnyal Holloway. University of London. September 5-7. 2001. Includes bibliographical references and index. ISBN 978-1-4613-5149-8 ISBN 978-1-4615-0595-2 (eBook) DOI 10.1007/978-1-4615-0595-2 1. System dC5ign-Congressc,;, 1. Harindrilllath. G, [1.
International Conference on Information Systems und Development: Methods and To"ls. Thcory and Practice (lQth: 2001: London. Englandj
QA 76.9.588 N49 2002 004,2' l-dc21
2002024117
Procccdings of lhe Tenth International Confercncc on [nformation Syslems Deve[opment. Univcrsity of Lonuon. London. UK, Scptcmber 5-7, 2001
[SBN 978-1-4613 -5 [49-8
©2002 Springer Science+Business Media ~ew York Originally ruhlishcd hy Kluw<.:r.' Pknum Pub[ish<.:rs. ~cw )' ork in 2002 SoCtcover reprint of the hardcover 1 st edîtîon 2002
10 9 8 7 6 5 4 3 2
A C LP. record for this book îs available from the Library of Congrcss
All rights reserved
No par! of this book may be reproduced, stored in a retrîeval system. or transmittcd in any form or by an)' mcans, electronic, mcchanical, photocopying, microfilming. recording, or olherwise, wilhout wrillen pcrmission from the Publisher, with the cxccptîon of an)' material supplied spccifically for lhe purposc of being entcrcd and executcd on a computer s)'stem, for exclusive use by thc purchaser of thc work
ISD2001 PROGRAMME COMMITTEE
PROGRAMME CO-CHAIRS
G Harindranath John Sillince Duska Rosenberg Masoud Saeedi
Royal Holloway, University of London, UK Royal Holloway, University of London, UK Royal Holloway, University of London, UK Royal Holloway, University of London, UK
INTERNA TIONAL PROGRAMME COMMITTEE
Witold Abramowicz Gary Allen Rob Anson Josie Arnold Hans Aus Andrzej Baborski Susan Balint Gurpreet Dhillon Geoffrey Dick Tom Roar Eikebrokk Magyar Gabor Oscar Diaz Garcia Gerald Grant Edwin Gray Igor Hawryszkiewycz Alfred Helmerich Lech Janczewski Sherif Kamel Karl Heinz Kautz Deepak Khazanchi Mehdi Khosrowpour Marite Kirikova Marian Kuras
Economic University, Poznan, Poland University of Huddersfield, UK
Boise State University, USA Swinburn University of Techn, Australia
University of Wurzburg, Germany University of Economics, Wroclaw, Poland
University of Paisley, UK University of Nevada at Las Vegas, USA
University of New South Wales, Australia Agder University College, Norway
Budapest Technical University, Hungary Universitad del Pais Vasco, Spain
Carleton University, Canada Glasgow Caledonian University, UK University of Technology, Australia
Research Inst for Applied Tech, Germany University of Aukland, New Zealand American University in Cairo, Egypt
Copenhagen Business School, Denmark Northern Kentucky University, USA
Penn State University, USA Riga Technical University, Latvia
Carcow Academy of Economics, Poland
v
vi
Heejin Lee Jonathan Liebenau Henry Linger Leszek Maciaszek Emerson Maxson Heinrich Mayr Elisabeth Metais Carl Erik Moe Bj0rn Munkvold Murli Nagasundaram Annet Nottingham Lorne Olfman Dag H Olsen Tore U 0rvik Jaroslav Pokorny Jan Pour Stephen Probert Sandeep Purao Mike Raisinghani Vaclav Repa Matti Rossi Maung K Sein Jesper Simonsen Eberhard Stickel Duane Truex Alan Underwood Jacek Unold Kitty Vigo Mirko Vintar Douglas Vogel Gregory Wojtkowski Wita Wojtkowski Stanislaw Wrycza Alexander Zak Joze Zupancic Josef Zurada
PROGRAMME COMMITTEE
Brunei University, UK London School of Economics, UK
Monash University, Australia Macquarie University, Australia
Boise State University, USA University of Klagenfurt, Austria Universite de Versailles, France
Agder University College, Norway Agder University College, Norway
Boise State University, USA Leeds Metropolitan University, UK
Claremont Graduate University, USA Agder University College, Norway Agder University College, Norway
Charles University, Czech Republic University of London, UK Cranfield University, UK
Georgia State University, USA University of Dallas, USA
Prague University of Economics, Czech R. Helsinki Business School, Finland Agder University College, Norway
Roskilde University, Denmark Europa Universitat Frankfurt, Germany
Georgia State University, USA Queensland University of Techn, Australia University of Economics Wroclaw, Poland
Swinburn University of Technology, Australia School of Public Administration, Slovenia
City University of Hong Kong Boise State Universtiy, USA Boise State University, USA
University of Gdansk, Poland Jet Propulsion Laboratory, USA University of Maribor, Slovenia
University of Louisville, USA
PREFACE
This book is a result of the Tenth International Conference on Information Systems Development (ISD2001) held at Royal Holloway, University of London, United Kingdom, during September 5-7, 2001.
ISD 2001 carries on the fine tradition established by the first Polish-Scandinavian Seminar on Current Trends in Information Systems Development Methodologies, held in Gdansk, Poland in 1988. Through the years, this seminar evolved into an International Conference on Information Systems Development. The Conference gives participants an opportunity to express ideas on the current state of the art in information systems development, and to discuss and exchange views on new methods, tools, applications as well as theory. In all, 55 papers were presented at ISD2001 organised into twelve tracks covering the following themes: Systems Analysis and Development, Modelling, Methodology, Database Systems, Collaborative Systems, Theory, Knowledge Management, Project Management, IS Education, Management issues, E-Commerce. and Technical Issues.
We would like to thank all the contributing authors for making this book possible and for their participation in ISD200 1. We are grateful to our panel of paper reviewers for their help and support. We would also like to express our sincere thanks to Ceri Bowyer and Steve Brown for their unfailing support with organising ISD2001.
G. Harindranath, Duska Rosenberg, John A.A. Sillince, Wita Wojtkowski, W. Gregory Wojtkowski, Stanislaw Wrycza, and Joze Zupancic
vii
CONTENTS
MANAGEMENT ISSUES
1. STAKEHOLDERS AND BOUNDARIES IN STRATEGIC INFORMATION SYSTEMS PLANNING: A FRAMEWORK FOR INCREASING SUFFICIENCY ...................................................................... 1
Elayne Coakes and Tony Elliman
2. GENDER PERCEPTIONS IN THE IT INDUSTRY ................................ 19 Lorraine O'Neill-Cooper and Elizabeth Walker
3. DIAGNOSING METRICS PRACTICES IN A SOFTWARE ORGANIZA TION ............................................................... ... 29
Helle Damborg Frederiksen and Lars Mathiassen
4. AN APPROACH TO INSTITUTIONALISATION OF SOFTWARE PROCESSES...................................................................... ... 43
Pouya Pourkomeylian
5. INTERDISCIPLINARY IS COMPETENCE AT AN INDIVIDUAL LEVEL: A CASE STUDY ............................................................... ... ... 59
Stig Nordheim
6. FROM INFORMATION ISLANDS TO A KNOWLEDGE SOCIETY: THE CASE OF ~GYPT ............................................................... ... 71
Sherif Kamel and Knaled Wahba
7. IMPLEMENTING THE KILLER APP: A METHOD FOR IMPLEMENTING LARGE BUSINESS PROCESS -UNDERPINNING APPLICATIONS........................................ ... 83
Dr. D. Haagsman MMC CMC
ix
x CONTENTS
SYSTEMS ANALYSIS & DEVELOPMENT
8. TAXIS - A CONCEPTUAL MODEL TO SUPPORT THE EARLY STAGES OF THE ISD PROCESS........................................................ ... 95
Paula Morais and loao Alvaro Carvalho
9. INFORMATION SYSTEM DEVELOPMENT IN THE "E-AGE" ........ ... ... 113 Gabor Magyar, Istvan Szakadat, and Gabor Knapp
10. NECESSITY, CHALLENGES, AND PROMISES OF PEER-TO-PEER ARCHITECTURE OF INFORMATION SySTEMS ........................ 125
laroslav Kral and Michal Zemlicka
11. SELECTION OF PROJECTS IN SOFTWARE PROCESS ASSESSMENT: NEW PERSPECTIVES...................................................... ... ... 135
Alberto Sampaio, Edwin Gray, Helena Moreira, and Mario Martins
12. PERSONALITY TYPES OF MANAGERS IN DEVELOPMENT OF INTELLIGENT SySTEMS....................................................... 147
Vladimir K vassov
13. LEVERAGING FORMAL SPECIFICATIONS: INTEGRATION OF FORMAL PARADIGMS IN MULTIDIMENSIONAL MODELING SPACE ................................................................................. 161
Rubin Polovina and Wita Wojtkowski
14. DEMYSTIFYING THE INTERNET-BASED SOFTWARE ARTEFACT .... 177 Fredrik Karlsson, Par 1. Agerfalk, and Anders Hjalmarsson
15. ADDING DOMAIN ANALYSIS TO SOFTWARE DEVELOPMENT METHOD ............................................................................. 189
Marko Forsell
16. INFLUENCE OF THE INFORMATION SYSTEM FUNCTION MATURITY IN THE APPROACH TO THE REQUIREMENTS ENGINEERING ..................................................................... 205
Alvaro Rocha and loao Alvaro Carvalho
17. AN ANALYSIS OF EXTREME PROGRAMMING BASED ON THE CLASSICAL MODEL OF MANAGEMENT FUNCTIONS ......................... 217 Peter Wendorff
18. THE PRODUCTION OF AN INTERACTIVE MULTIMEDIA TUTORIAL: A CASE STUDY ................................................... 229
Pauline Sobreperez
CONTENTS xi
19. CHANGES IN ORGANISATIONAL LANGUAGES DURING INFORMA TION SYSTEMS DEVELOPMENT .............................. 237
Karin Axelsson
20. IMPACT OF END USER COMPUTING ON IS DEVELOPMENT: A STUDY OF IT USAGE IN AN ENGINEERING ORGANIZATION .... 249
Murray E. Jennex
MODELLING
21. ENTITY -MEDIA MODELLING: CONCEPTUAL MODELLING FOR MULTIMEDIA DATABASE DESIGN ......................................... 259
Valerie Hobbs and Diarmuid Pigott
22. AN EXPLORATIVE STUDY INTO THE INFLUENCE OF BUSINESS GOALS ON THE PRACTICAL USE OF ENTERPRISE MODELLING METHODS AND TOOLS ..................................... 275
Anne Persson and Janis Stirna
23. WORKFLOW APPLICATION MODELLING USING SDL AND UML ..... 289 Petr Olmer and Ctirad Vrana
24. APIs FOR XML: DOM, SAX, AND JDOM .......................................... 299 Yin-Wah Chiou
25. USING XSL IN IS DEVELOPMENT ................................................. 309 Karel Richta
TECHNICAL ISSUES
26. MULTIMEDIA MULTI-USER COMMUNICATION SERVICE FOR QOS IMPROVEMENT IN WIRELESS A TM ................................ .... . .. 321
Hoon-ki Kim and Jae-il Jung
27. INTELLIGENT FARMER MODEL FOR NETWORK MANAGEMENT AGENT DESIGN OF IMT-2000 ................................................. 331
Soo-Hyun Park
28. CHAINED BUCKET HASHING METHOD FOR REAL TIME PROCESSING IN MOBILE TELECOMMUNICATION .................. 345
Kew-Yung Lee, Myung-Jin Park, and Si-Cheol Cho
xii CONTENTS
COLLABORATIVE SYSTEMS
29. A MULTI-AGENT VIRTUAL SEMINAR SYSTEM (MAVIS) IN COLLABORATIVE DISTANCE LEARNING ............................... 355
ChingMiin Duh, LiarnRurng Wen, John Sillince, and Masoud Saeedi
30. COLLABORATION IN INFORMATION SEEKING: A CASE OF KNOWLEDGE WORK IN EVIDENCE BASED HEALTH CARE ...... 367
Gabby Fennessy
31. TOWARDS ENHANCED AUTOMATED SUPPORT FOR COLLABORA TIVE SOFTWARE REQUIREMENTS MANAGEMENT .................................................................... 377
Michael Lang and Jim Duggan
THEORY
32. INCORPORATING HUMAN, SOCIAL, AND ORGANISATIONAL DIMENSIONS INTO IS DEVELOPMENT ................................... 391
James M. Coakes
33. PERSPECTIVES ON IT AND ORGANISATIONAL CHANGE: SOME IMPLICATIONS FOR ISD ....................................................... 407
Bj0rn Erik Munkvold
34. CHOOSING A PHILOSOPHER OF SCIENCE FOR ISD .................... ... 421 Myrvin F. Chester
DATABASE SYSTEMS
35. THE STRATEGIC ROLE OF CUSTOMER DATABASES IN E-MARKETING ..................................................................... 433
Jacek Unold
36. COMPARISON OF THE PERFORMANCE OF SEVERAL DATA MINING TECHNIQUES FOR LOAN-GRANTING DECISIONS ....... 439
Jozef Zurada
37. DATABASE CONNECTIVITY ........................................................ 449 Sergey Ivanov and John H. Carson
38. DATA IS EXECUTED POLICY: A CASE STUDy ............................... 461 Michael M. Gorman
CONTENTS xiii
39. A METHODOLOGY FOR MULTIMEDIA DATABASE DESIGN ............ 473 Valerie Hobbs and Diarmuid Pigott
40. XML IN THE STARS: A NEW APPROACH TO DATA WAREHOUSES ... 489 Jaroslav Pokorny
METHODOLOGY
41. TRANSFORMING A METHOD DEPARTMENT: FROM TECHNOLOGY SUPPLIER TO SERVICE PROVIDER .................. 507
Ingegerd Andersson, Lars Mathiassen, and Kerstin Nilsson
42. TRANSFERRING A METHOD FOR PRE-USAGE EV ALUA TIONS OF CASE-TOOLS: A CASE STUDy ................................................ 519
Adam Rehbinder, Brian Lings, Bjorn Lundell, Runo Burman, and Anette Nilsson
E-COMMERCE
43. TRUST AND CONFIDENCE IN E-COMMERCE ................................. 535 Masoud Saeedi
44. CREATING A SUCCESSFUL WEB PRESENCE BY A LEADING MANUFACTURER OF MEMORY PRODUCTS: A CASE STUDy ..... 551
Sharon W. Tabor and Wita Wojtkowski
45. ELECTRONIC COMMERCE STRATEGY DEVELOPMENT ................ 561 Malgorzata Pankowska
46. BUILDING INTERACTIVE RELATIONSHIPS BETWEEN CUSTOMERS AND SUPPLIERS: AN E-BUSINESS INFORMATION MANAGEMENT SySTEM.......................... ... . .. 573
Nikos Karacapilidis and Isidoros Sideridis
IS EDUCATION
47. MUTUAL LEARNING AND INFORMING BETWEEN ACADEMIA AND PRACTICE IN ISD: A LEARNING THEORY PERSPECTIVE ...................................................................... 585
Maung K. Sein, Robert P. Bostrom, and Lome Olfman
48. CONTINUOUS QUALITY MEASUREMENT IN HIGHER EDUCA TION: USING A CLIENT-SERVER DECISION SUPPORT MODEL (QMS ©) ................................................................... 599
Sukhen Dey, John F. Welsh, and Bharat Sanghvi
xiv CONTENTS
49. EXPERIENTIAL LEARNING WITHIN COMPUTER INFORMATION SYSTEMS COURSES: INTEGRATING SERVICE PROJECTS..... ... 611
John A. Hoxmeier KNOWLEDGE MANAGEMENT
50. THE PRINCIPAL SYNERGIST: COMBATING CONFUSION IN KNOWLEDGE MANAGEMENT ................................................ 619
Lorraine O'Neill-Cooper
51. ENTERPRISE RESOURCE PLANNING AND KNOWLEDGE MANAGEMENT SYSTEMS: SYNERGISTIC SOLUTIONS? ........... 633
Jimmy Huang, Sue Newell, and Shan Pan
52. ORGANISATIONAL KNOWLEDGE IN IS: A TOOL TO SUPPORT IS INTERVENTION METHODOLOGIES ....................................... 647
M. Filomena Castro Lopes and Luis Alfredo do Amaral
PROJECT MANAGEMENT ISSUES
53. COPING WITH CLIENT-BASED PEOPLEPROBLEMS": HOW EXPERIENCED IS PROJECT MANAGERS SAY THEY DO IT ....... 661
Tony Moynihan and Howard Duncan
54. POLITICAL INFLUENCE, ORGANISATIONAL STRUCTURE AND MANAGERIAL CO-ORDINATION IN VIRTUAL TEAMS: MICROSOFT AND THE COMMONWEALTH BANK OF AUSTRALIA ......................................................................... 673
Len Carver, Dr Edward Lewis, and Ramesh Viakuntum
55. EVALUATING RIGOROUS PROJECT MANAGEMENT AND CONTROL MECHANISMS FOR PROTOTYPING AND RAPID APPLICATION DEVELOPMENT: A CASE STUDY OF FUNCTIONAL PROTOTYPING .......................................... ... ... 681
Mark A. Stephens and Robert Moreton
AUTHOR INDEX .............................................................................. 693
NEW PERSPECTIVES ON INFORMATION SYSTEMS
DEVELOPMENT
