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New Product Development & Innovation Webinar: Activate Your Truth!

Date post: 17-Nov-2014
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The Activate Your Truth approach enables businesses to push well beyond where their thinking is today and identify new areas of opportunity and of incremental sales and profits. This approach merges the Truth uncovered in the research process with the power of businesses’ internal subject matter experts to create a unique and powerful “Collective Genius” within the team. The team is then lead through a structured protocol which focuses the group to push beyond their current boundaries and to innovate and create actionable development work around the strategic imperatives of that specific initiative. When you drive Activate Your Truth, a true clarity of direction is developed, the power of business propositions are fully realized and team alignment is achieved– all moving your best business thinking far beyond what traditional innovation approaches have ever achieved. Presenters: John Williamson John founded Qualvu in 2007 with a vision to disrupt the $6 billion qualitative research category, by taking research out of the focus group and into consumers’ lives. Qualvu provides businesses a platform to gather online video-based insights from their customers faster and more cost effectively than ever before. As Qualvu’s Chief Executive Officer, John is responsible for the company’s strategic vision and execution, and has grown Qualvu from start-up to the leader in video-based qualitative intelligence, more than tripling revenues in 2010 with over 700 projects and over 100,000 video responses. Qualvu’s clients include some of the world’s most influential brands, including Procter & Gamble, Microsoft, Unilever, Chrysler, Toyota, Disney, Kellogg’s, and Yahoo!. Formerly, John was a founding partner of VerusLive, a pioneer in the field of online in-depth interview techniques. Innovations he helped design have been used by companies such as Microsoft, Ericsson and Comcast to conduct more than 1,000 webcam interviews across the globe. John also co-founded Jabbits, the world’s first video-based online Q&A community. John has held leadership positions in the technology industry, including Guardent, which was acquired by VeriSign in 2005, and eSoft, where he assisted on their IPO in 1999 and served as Managing Director of international sales in London. John has also successfully built various start-ups. He founded and ultimately sold Maxwell Express, a transportation logistics firm that pioneered development of technology-based delivery systems. He earned a Bachelor of Fine Arts degree in Marketing and Advertising from Southern Methodist University. Keith Robinson Keith Robinson has a track record of success across high-profile consumer and brand-driven companies such as Leo Burnett, Frito-Lay, Quaker Oats and Boston Market. Robinson has extensive experience and expertise in developing customer and business insights and then transforming those insights into strategies and programs that drive business results and build brands. Robinson’s strong grounding in the consumer and insight aspects of the business started at the outset of his career with positions in marketing research with Leo Burnett Advertising and Frito Lay. Drawn by the desire to leverage those insights into a direct decision-making role, Robinson then made the transition to the brand marketing side of the business moving through positions of increasing leadership and cross-functional business responsibility at both Frito-Lay (Doritos-launching Cool Ranch Doritos, Tostitos, Lays and Ruffles) and the Quaker Oats Company (Cap’n Crunch, Quaker100% Natural, Quaker Oats brand hot and cold cereals). Robinson then moved into the retail arena with 12 years at Boston Market in a variety of roles ranging from VP New Products, to Chief Marketing Officer for the restaurant business, to developing and leading the supermarket retail business. Eddy Wittry Eddy Wittry is a brand and product development expert specializing in the str
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Page 2: New Product Development & Innovation Webinar: Activate Your Truth!

ACTIVATE YOUR TRUTH

Breakthrough in New Product Development

Drive innovation

From Research to P&L

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Page 3: New Product Development & Innovation Webinar: Activate Your Truth!

YOUR PRESENTERS

John WilliamsonCEO & Founder

Email: [email protected]: @johnmwilliamson

Keith RobinsonSenior Strategist

Email: [email protected]

Eddy WittrySenior Strategist

Email: [email protected]

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Page 4: New Product Development & Innovation Webinar: Activate Your Truth!

LET’S DEFINE INNOVATION

There’s the Wikipedia version…1: the introduction of something new 2: a new idea, method, or device

Then there’s your version …1: ideas and action that impact your P&L2. research with huge stakes

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Page 5: New Product Development & Innovation Webinar: Activate Your Truth!

THE PROBLEM

INNOVATION & RESEARCH ARE BROKEN

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Page 6: New Product Development & Innovation Webinar: Activate Your Truth!

INNOVATION TODAY

Internally Driven

Underdeveloped Outcomes• Lack of….• Grounding in reality• Focus• Validation• Creative process

Participant Ill Will• Not comfortable• Tension from Ambiguity• Waste of time • Low Team Ownership

Innovation Firms Expensive Black box process Loss of Control Not Grounded in Realities No Team Ownership

Outcome Laundry list of thoughts

Outcome Risky, tough toexecute ideas

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Page 7: New Product Development & Innovation Webinar: Activate Your Truth!

WHAT’S NEEDED

You need to base innovation on TruthUnbridled reality of your customers and potential customersFunctional realities of your internal business & stakeholder

The Innovation process itself begs for Innovation!Changing behavior of your potential customersEfficient, fast, integrated, and cost effective new ways

Innovation can’t happen in a vacuumStakeholders MUST be involvedCross-organizational commitment = Big wins

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Page 8: New Product Development & Innovation Webinar: Activate Your Truth!

THE ACTIVATE YOUR TRUTH APPROACH

SOLUTIONACTIVATE YOUR TRUTH

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Page 9: New Product Development & Innovation Webinar: Activate Your Truth!

INNOVATIONTOMORROW

ExternalTruth-based consumer insights

Internal Truth-based Cross disciplinarySubject Matter Experts

Real Innovation froma Higher Standard ofCollective Intelligence

INNOVATION IN INNOVATION

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Page 10: New Product Development & Innovation Webinar: Activate Your Truth!

INNOVATIONTOMORROW

+Internal Truth-based Cross disciplinarySubject Matter Experts

Real Innovation froma Higher Standard ofCollective Intelligence

INNOVATION IN INNOVATION

External Truth Internal TruthInnovation

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Page 11: New Product Development & Innovation Webinar: Activate Your Truth!

EXTERNAL TRUTH : CONSUMER INSIGHTS

The company that brought innovation and better intelligence to qualitative market research

Online video feedback – out of the focus group and into people’s lives

World class Strategy and Actionable Reporting

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Page 12: New Product Development & Innovation Webinar: Activate Your Truth!

INTERNAL TRUTH: KEY TO INNOVATION

Led by research, executed across teams vital to innovation success

The right prism for consumer insights and “A-Ha!” insights

Enthusiastic buyin across and up the organization

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Page 13: New Product Development & Innovation Webinar: Activate Your Truth!

MORE SPECIFICALLY,

THE “ACTIVATE YOUR TRUTH” APPROACH…

pushes you well beyond where thinking is today identifies new opportunities to deliver growth leverages your internal experts produces grounded innovation truly activates consumer insight enables you to control your innovation process

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Page 14: New Product Development & Innovation Webinar: Activate Your Truth!

INNOVATION EMERGES FROMINFUSING FRESH & ACCURATE

INSIGHTS WITH SUBJECT MATTEREXPERTS IN A DISCIPLINED

PROCESS

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Page 15: New Product Development & Innovation Webinar: Activate Your Truth!

ACTIVATE YOUR TRUTH PROTOCOL

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Page 16: New Product Development & Innovation Webinar: Activate Your Truth!

HOW IT WORKSACTIVATE YOUR TRUTH

Smart StartDiscoverConsumerOpportunities

Internal Team Builds InitialConstructs

Pressure TestPreliminaryConcepts

Refine &Adjust FinalConcepts

AN INTEGRATED SOLUTION COMBINING INNOVATIVE CONSUMER RESEARCH WITH INTERNAL BRAND EXPERTS TO BUILD INNOVATION CONSTRUCTS

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John Williamson
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Page 17: New Product Development & Innovation Webinar: Activate Your Truth!

YOUR INTERNAL PRE-SUMMITSTART SMART

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Page 18: New Product Development & Innovation Webinar: Activate Your Truth!

BUILDING FOUNDATION

Output

Smart Study Design

RationaleBetter Research is the Result of Better Preparation

ActionCoalesce Organizational Intelligence

InputProject Goals &

ObjectivesKey Historical Research Data

Interviews with Key Stakeholders

Moderated internal working sessionAttendees: Qualvu Strategy Team

INTERNAL PRE-SUMMIT

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Page 19: New Product Development & Innovation Webinar: Activate Your Truth!

BETTER PREPARATION: BETTER RESEARCHINITIAL PROJECT

Right Participants Qualvu Collection

Rich InsightsVideo Report:

Actionable Recommendations

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Page 20: New Product Development & Innovation Webinar: Activate Your Truth!

INNOVATION SUMMITIDENTIFYING & UNCOVERING

NEW OPPORTUNITIES

MORNING SESSIONAFTERNOON SESSION

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Page 21: New Product Development & Innovation Webinar: Activate Your Truth!

MORNING: INSIGHT IMMERSION SESSION

Review Qualvu outputCandid, truthful video sessionsGrounding internal stakeholders in the InsightsInternal Truth

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Page 22: New Product Development & Innovation Webinar: Activate Your Truth!

AFTERNOON: INNOVATION WORK SESSION

Purpose: Leverage ‘world view’ to build highly relevant concepts

The Qualvu Innovation process combines the “Collective Intelligence” of your Internal Team with consumer insights to identify and develop new thinking.

CollectiveGenius

ConsumerInsights Innovation

Internal Team Collective

Intelligence

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Page 23: New Product Development & Innovation Webinar: Activate Your Truth!

BUILD INITIAL CONCEPTSPOST SUMMIT

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Page 24: New Product Development & Innovation Webinar: Activate Your Truth!

CONCEPT DEVELOPMENT PHASE

The Qualvu Strategy Team:

…brings the group’s concepts to life and into sharp focus.

…will step back from the inputs developed to fully form the concept direction and to apply the focus offered by the filter of the strategic framework.

…yields refined and tightly written concept statements.

…then back to the Team

POST INNOVATION SUMMIT

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Page 25: New Product Development & Innovation Webinar: Activate Your Truth!

TOTAL TEAM CONCEPT SESSION

Output

Research Ready Concept Statements

RationaleAllow Project Core Team to Get Draft Concepts to Research Ready Stage

ActionReview Draft Concepts Refine and Improve

InputDraft Concept Statements

Purpose: Leverage World View on Research Ready Concepts

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Page 26: New Product Development & Innovation Webinar: Activate Your Truth!

PRESSURE TESTING & REFINING CONCEPTS

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Page 27: New Product Development & Innovation Webinar: Activate Your Truth!

1. PRESSURE TEST PROJECT

Initial reaction LikelihoodTo purchase

Usage Scenarios Suggestionsor

improvements

Purpose: Fully validate Concepts Against Consumer Truth

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Page 28: New Product Development & Innovation Webinar: Activate Your Truth!

POWERING THE PRESSURE TEST

Truthful Human Intelligence: Deeper insight than traditional methods

In the moment, cultural, and ethnographic

Better feedback = better concepts

Purpose: Revise Concepts Based on Consumer Insights

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Page 29: New Product Development & Innovation Webinar: Activate Your Truth!

2. CONCEPT REFINEMENT WORKSHOPPOST PRESSURE TEST

Input:Consumer Insights

• Discussion• Exploration• Alignment and

closure

Action:Workshop • Final

Concepts/Constructs• Final

Stimulus/Graphics

Output:Final Concepts

Purpose: Prepare Final Concept Recommendations for Team Review

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Page 30: New Product Development & Innovation Webinar: Activate Your Truth!

REFINE & CONSTRUCT FINAL CONCEPTS

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Page 31: New Product Development & Innovation Webinar: Activate Your Truth!

REFINE FINAL CONCEPT

Tighten and polish concept statement to form final concept statements.

Actively incorporate it into the development of final, refined concepts.

Take the content and direction generated by the team in the Concept Refinement Workshop.

Tight, organized conclusion to the Activate Your Truth process

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Page 32: New Product Development & Innovation Webinar: Activate Your Truth!

PROCESS RECAP

Smart Start Uncover NewOpportunities

Build InitialConcepts

Pressure TestPreliminaryConcepts

Refine &Construct FinalConcepts

ACTIVATE YOUR TRUTH

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Page 33: New Product Development & Innovation Webinar: Activate Your Truth!

ACTIVATE YOUR TRUTH

You gain innovation based on Truth

Unbridled reality of your customers and potential customers

Functional realities of your internal business & stakeholdersInfuse the Innovation process with Innovation

Changing behavior of your potential customersEfficient, fast, integrated, and cost effective new ways

You are the leader of a team-empowered process

Stakeholders involved

Cross-organizational commitment = Big wins

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