Date post: | 05-Dec-2014 |
Category: |
Technology |
Upload: | stanislas-corporeau |
View: | 684 times |
Download: | 3 times |
Next Generation CommunicationsFor New Guest Experience
Stanislas Corporeau
June, 2010
All Rights Reserved © Alcatel-Lucent 2007
In 1910 it would have improved your reputation
What did your telephone system do for your hotel?
2 | Presentation Title | Month 2007
All Rights Reserved © Alcatel-Lucent 2007
In 1910 it would have improved your reputation
In 1980 it would have increased your revenue
What did your telephone system do for your hotel?
3 | Presentation Title | Month 2007
All Rights Reserved © Alcatel-Lucent 2007
In 1910 it would have improved your reputation
In 1980 it would have increased your revenue
Since 2000 it has done nothing but cost you
What did your telephone system do for your hotel?
4 | Presentation Title | Month 2007
All Rights Reserved © Alcatel-Lucent 2007
In 1910 it would have improved your reputation
In 1980 it would have increased your revenue
Since 2000 it has done nothing but cost you
What did your telephone system do for your hotel?
5 | Presentation Title | Month 2007
? How will it benefit in 2010 ?
All Rights Reserved © Alcatel-Lucent 2007
The Guest Experience nowadays
6 | Presentation Title | Month 2007
Guest barely navigate the IPTV portal except
for TV programs and Pay TV
Guests use their Smartphone to place
phone calls and search
for local information
LOST CONTROL!
Need to interact with multiple
devices
All Rights Reserved © Alcatel-Lucent 2007
What if…
7 | Presentation Title | Month 2007
… you could offer a personal portal experience to your
guests ?
… you could bring them a unique interface to control their
environment ?
… you would have an always-on screen to display information ?
… you could differentiate by
offering a unique experience ?
… you could captivate your guests and make them interact ?
All Rights Reserved © Alcatel-Lucent 2007
MyIC Phone
Control
Phone
Message
Multimedia PlayerConcierge
Advertising
Gaming
8 | Presentation Title | Month 2008
Unique guests experience at their fingertips
GAIN CONTROL!
All Rights Reserved © Alcatel-Lucent 2007
The leading edge of a next generation architecture
Application Pod openness
Desk Phone reliability
Smartphone experience
All Rights Reserved © Alcatel-Lucent 2007
Up to you to imagine…
10 | Presentation Title | Month 2007
All Rights Reserved © Alcatel-Lucent 200711 | Presentation Title | Month 2007
www.facebook.com/myicphone
Join the community on Facebook
All Rights Reserved © Alcatel-Lucent 200712 | Presentation Title | Month 2007
www.alcatel-lucent.com