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No.1(17)/2010-TPSGOVERNMENT OF INDIA

DEPARTMENT OF INFORMATION TECHNOLOGYNATIONAL INFORMATICS CENTRE

A-BLOCK, CGO COMPLEX, LODHI ROAD, NEW DELHI –110003

Dated: 05th April, 2011

Tender Notice No. NIC/TPS/2011/06

Sealed Bids valid for a minimum period of 90 days from the date of opening (i.e.,2011) are invited for and on behalf of the President of India for “PROVIDINGINTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN”.

Scope of Work PROVIDING INTERNET BANDWIDTH TO NICNET

Earnest Money Depositto be submitted Rs.50,00,000 (Rupees Fifty Lacs only)

Prospective bidders desirous of participating in this tender may submittheir written queries to the undersigned at least 48 hrs before commencement ofthe pre-bid meeting. A Pre-bid session will be held on 21/4/2011 at 11.00 AMat NIC-HQ for answering any query and clarifications on the tender document.Based on the Pre- Bid Session, if required, NIC may amend the tender.

Interested parties may view and download the tender documentcontaining the detailed terms & conditions, free of cost from the websitehttp://tenders.gov.in.

(Anju Syal)Section OfficerTel: 2430 5454

Email: tenders.section@nic.in

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GOVERNMENT OF INDIADEPARTMENT OF INFORMATION TECHNOLOGY

NATIONAL INFORMATICS CENTREA-BLOCK, CGO COMPLEX, LODHI ROAD, NEW DELHI –110003

Dated: 05th April, 2011

Tender No.NIC/TPS/2011/06

TENDER FOR PROVIDING INTERNET BANDWIDTH TO NIC FOR USE INNICNET AND NKN

Background: National Informatics Centre (NIC) is providing Internet services tovarious Central Government Ministries/Departments, State Governments andDistrict Administration. Different offices/ locations are being connected by variousmeans like RF, VSAT, terrestrial leased lines, ISDN etc. more than 2500 VSATsare connected in NICNET and these VSATs are installed all over India. Under thetelecommuting programme, a huge number of senior officers of Government ofIndia access Internet and Intranet. NIC has all necessary permissions foroperating Internet Gateway services. Currently more than 100,000 nodes areconnected to NICNET. NICNET has the state of the art Internet DataCentre/National Data Centre hosting huge number of web sites. The objective ofthis Tender is to cater to the Internet gateway bandwidth requirements of bothexisting and future needs. NIC also has Disaster Recovery Centre at Hyderabadwhich has Internet Gateway too.

NIC is also program implementation agency for National Knowledge Network(NKN). The NKN is a state-of-the-art multi-gigabit pan-India network funded byGovt. Of India. It aims facilitating the development of India's communicationsinfrastructure, stimulate research, and create next generation applications andservices.

Terms and Conditions of the Tender

1. Eligibility Criteria for bidders:

The bidder must have compliance for the following aspects to qualify the enablingcriterion for responding to this tender. Where-ever applicable, the documentaryevidence must be provided for supporting the compliance, which could be verifiedby NIC if considered necessary:

The bidder should be a company registered in India with Registrar ofCompanies and supplying the tendered item(s).

Must have License from Department of Telecommunications, Govt. ofIndia to set up and Operate International gateways/ Submarine cableetc.. The bidder must have supplied at least 5 Gbps of Internationalbandwidth to its clients during the last one year, out of which atleast one customer must have been serviced with one STM-4 orabove.

State of the Art management centre and Network Operations Centre.24X7 service for troubleshooting. Also must have immediate calllogging and escalation procedure to cater to NIC’s requirements.

Bidder must be a Class-A ISP license holder from DoT, Govt. of Indiawith point of presence at major cities and at least in 20 state capitalsin INDIA.

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Must be a member of NIXI and must be peering at least at Delhi,Mumbai and Chennai.

The bidder should have Internet bandwidth connectivity directly withtier-1 IP exchanges in USA, Europe and Asia Pacific from its gatewayrouter in India. Details of the same shall be submitted along with thebid. The bidder should own at least a submarine cable for internationalconnectivity with own landing station(s) in India. The last mileconnectivity to NICNET/NKN PoPs in the locations as per ANNEXURE-IIshould be provided by bidder’s own fiber and should not use media ofany third party service provider.

Annual turn over of the bidder for the last two financial Years 2008-09and 2009-10 should be minimum Rs. 50 Crores per each year. TheAudited balance sheet should be submitted along with the bid insupport of turnover

The bidder must have both Trans-Atlantic and trans-pacific routes tothe tier-1 Internet providers in the globe. In the event of under seafiber cuts etc. the bidder should have capacities in multiple sub-marinecables to provide an un-interrupted service to NIC.

EMD of bidders submitting false documentary proof in support ofeligibility criteria will be forfeited and bid of such defaulting biddershall be rejected straightway.

2. Technical literature and brochures: One set of detailed technical literatureshall be submitted in English along with the tender. The literature shouldcontain detailed specifications and information about the service. Informationon planned upgrades should also be included. The technical literature shall beused to compare the specifications of the offered services with the requiredspecifications mentioned in the tender. The bidder must provide a detailednote on the sub-marine fiber cables that the bidder has stake on and alsodetails about how that is going to help NICNET/NKN in achieving betterservice.

3. Contents of Tender - The tender will be in three parts:

Part I - EMD Amount and documentary proof for eligibility criteriaPart-II - Technical Bid as per Annexure IPart-III - Financial Bid as per Annexure II & III

The Tender should be submitted in three separate inner covers which shouldbe addressed to the President of India and these covers should be sealedseparately and super scribed “Part – I TENDER FOR PROVIDINGINTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN - EMDand documentary proof for eligibility criteria”, "Part – II TENDER FORPROVIDING INTERNET BANDWIDTH TO NIC FOR USE IN NICNET ANDNKN - Technical Bid” and “Part – III TENDER FOR PROVIDINGINTERNET BANDWIDTH TO NIC FOR USE IN NICNET AND NKN -Financial Bid" respectively. The outer cover in which these sealed covers areplaced should be addressed to the Section Officer (Tender Process Section),National Informatics Centre, A-Block, CGO Complex, Lodi Road, New Delhi -110 003 without giving any indication that it contains the tender. Tendersonce submitted shall be final and no amendment shall be permitted. Howeverclarifications to the extent of already submitted documents may be asked byNIC from the bidders. A vendor shall submit only one bid. Tenders placed insealed covers will be received up to 1230 hrs on 05th May, 2011 at theaddress as given above. Tenders received after this time shall not beaccepted.

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Part-I (EMD and documentary proof for eligibility criteria): The EarnestMoney Deposit (EMD) amount of Rs.50,00,000/- (Rupees Fifty Lacs Only)shall accompany the tender. The EMD shall be furnished in the form of aDemand Draft in favour of National Informatics Centre, payable at New Delhi,India. Any tender not accompanied with EMD will be rejected. The bid of thosevendors who do not enclose documentary proof or not satisfying the eligibilitycriteria will be rejected.

Part-II (Technical Bid):

A. This should contain

a. The compliance statements complete in all respects for all termsand conditions and technical specifications.

b. Technical Specifications in the format given in Annexure I.c. Power of Attorney/Authorization for signing the bids.d. Detailed technical literature as per clause 2.e. Detailed information of the vendor’s installed base for similar

gateway bandwidth for at least one similar installations should beprovided with contact addresses, telephone numbers and emailaddresses.

f. Vendor's company profile, financial status certificate from thevendor’s bank to the effect that vendor is financially sound andcapable of undertaking this project, and last two years’ balancesheet.

B. Tenders not containing complete information/documents as per item A intheir technical bids will be rejected.

Part-III (Financial Bid): Rate of supplying the bandwidth should beindicated in the format given in Annexure II.

4. Validity of the tender: The financial quote should be valid for a period of90(ninety only) days from the date of opening of the tender. The selectedvendor has to hold the price for the duration of 24 months from the date offirst service order. NIC reserves the right to extend the same by another oneyear. During this period if the vendor supplies the similar service to any otherorganization in India at a rate lower than that supplied to NIC, the pricedifferential will be passed on to NIC from the date of selling such services atreduced price to any other vendor other than NIC. Also if,internationally/globally the Internet Bandwidth price falls down, accordinglythe vendor has to pass on the benefits to NIC.

5. Clarifications: All clarifications if any, in connection with this tender shouldbe sent to Section Officer (Tender Process Section), National InformaticsCentre, A-Block, CGO Complex, Lodi Road, New Delhi - 110 003. In case thevendor requires any clarification regarding the tender document, then theyare advised to submit their questions in writing to Section Officer (TenderProcess Section) at least 48 hrs before commencement of the pre-bidmeeting. A Pre-bid session will be held on 21st April, 2011 at 11.00 AM atNIC-HQ for answering any query and clarifications on the tender document.

6. Rejection and Return of Tender: National Informatics Centre (NIC)reserves the right to reject any or part of the tender. The documentationsubmitted by the vendor shall not be returned. NIC also reserves the right, atits sole discretion, not to award any order under the present tender. NIC shall

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not pay any costs incurred towards preparation and submission of the tenderor any other expenditure in this regard. If a vendor gives wrong information intheir tender, NIC reserves the right to reject such tender at any stage or tocancel the contract, if awarded, and forfeit the Earnest Money Deposit/Performance Guarantee/Security Deposit.

Canvassing in any form in connection with the tenders is strictly prohibitedand the tenders submitted by the vendors who resort to canvassing are liablefor rejection.

Should a vendor have a relation or relations employed in NIC/Department OfInformation Technology (DIT), the authorizing authority inviting tender shallbe informed of the fact along with the offer, failing which NIC, at its solediscretion, may reject the tender or cancel the contract and forfeit the EarnestMoney Deposit/Performance Bank Guarantee.

7. Procedures for Opening and Evaluation of Tender Documents

Part I containing the EMD and documentary proof for eligibility criteria will beopened at 1500 hours on 05th May, 2011 in the presence of those vendorswho present themselves at the time of opening of bids. Only onerepresentative per vendor will be permitted to attend the tender opening.Part II –Technical bid will be opened for only those vendors who’s EMD anddocumentary proof for eligibility criteria is found to be in order

A duly constituted Technical Evaluation Committee (TEC) shall examine thetechnical bids to ensure whether the same conform to the tenderrequirements. Subsequent queries, clarifications or any other informationshould be replied positively within the time specified, failing which tendersshall be finalized on the basis of the information, available. It shall, therefore,be in the vendor’s interest to give complete and comprehensive technicalproposal.

The TEC shall shortlist parties on the basis of technical parameters andfeatures offered in the tender bid. The TEC could seek clarifications fromvendors about their bids as may be required. Vendors shall give clarificationsin writing within the time specified by the TEC else the TEC will decide on thebasis of information available in the tender. Seeking clarifications shall nottantamount that vendor's bid has been accepted.

Part-III -The Financial Bids of only those parties who have been technicallyshort listed parties as recommended by the TEC will be opened in thepresence of representatives of all technically qualified parties, on pre-notifieddate and time at NIQ HQRS.

The tenders found technically acceptable, shall be compared by the FinancialEvaluation Committee, on the basis of total cost of the bandwidth.

In the Financial Bid, vendors should clearly state all discounts that may beapplicable during computation of total cost. Arithmetic errors will berectified on the following basis. If there is a discrepancy between the unitprice and the total price that is obtained by multiplying the unit price andquantity, the unit price shall prevail and total price will be corrected. If thereis a discrepancy between the total bid amount and the sum of total prices, thetotal prices shall prevail and the total bid amount will be corrected. Ifanywhere, prices are quoted in figures and words and if there is discrepancy

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between the two, words would prevail and considered valid for furtherprocessing.

L1 will be the lowest quoting bidder in the item “Grand Total”. (D1 toD8 of annexure-II and C1, C2 of annexure-III).

Grand Total in Rupees =0.6(D1+D2+D3+D4)+0.4(D5+D6+D7+D8)+0.1(C1+C2)

L1 has to match the lowest in each slabs of 1 to 8 of Annexure-II and 1 to 2of Annexure-III of financial bid. In case L1 does not agree, his offer will berejected and EMD shall be forfeited and tender will be refloated.

Once L1 is selected (approved) the L2 and L3 will be asked to match the L1prices in all aspect. In the event L2 or L3 refuses to match L1 prices then theprocess will be repeated to L4/L5 etc. And thus a panel of three vendors willbe formed. In case no vendor other than L1, agree to match the price of L1,then L1 vendor will only be empanelled.

No correspondence shall be entertained from the vendors after opening ofFinancial Bids of the tender. NIC’s decision shall be final and no representationof any kind will be entertained.

Any attempt by a vendor to bring in pressure of any kind shall disqualify themfor the present tender and such defaulting vendor may be debarred frombidding in future NIC tenders for a period of three years, from the currenttender year.

8. Award of Contract: The acceptance of the tender will be intimated to thesuccessful vendor by NIC through a formal letter. NIC shall be the sole judgein the matter of award of contract and the decision of NIC shall be final andbinding. It will not be binding on NIC to place purchase order for all thetendered items. NIC may award the contract to three successful bidderswhose bids have been determined to be substantially responsive, technicallyand commercially acceptable and have been determined as the lowestevaluated price bids provided further that bidders are determined by thepurchaser to be fully qualified to perform the contract satisfactorily.

In case already empanelled vendor in NIC are empanelled again and theirquotes found to be lower than those prevailing in the empanelmentNo.NIC/TPS/2008/27, they will pass on the lower price to NIC on the existingwork order from the date of quote(s).

For all procurements, L1 supplier shall be given first preference. In the case ofthree successful bidders, NIC shall try to ensure that L1 supplier shall begiven overall 50% ( Approx) of order. Both L2 and L3 ( Approx) willbe given 25 % of order each. In case only two vendors areempanelled L1 will be given 60% of order and 40% from the otherone. However these percentages may vary due to geographical, technicallimitations and temporal reasons and NIC has absolute discretion indeciding on the ratio. For distribution among L1/L2/L3, both existingbandwidth volume and fresh bandwidth volume shall be considered, asinclusive.

NIC shall place orders for bandwidth initially for a period of 24 monthsextendable for a period of one year at NIC’s option. However, NIC reserves

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the right to vary the bandwidth quantity of the order on a half yearly basis. Inthe case of Bidders whose tender bids are accepted for empanelment, biddersshall be required to give 8% of purchase order value as Security Depositalong with acceptance of purchase order, within 15 calendar days. SecurityDeposit will be in the form of Bank Guarantee (BG) of any Nationalised /Commercial bank drawn in the name of National Informatics Centre, NewDelhi, valid for a period of 15 months.

Purchase Orders for bandwidth shall be placed on the suppliers as and whenthere is requirement for the same throughout the period of two years fromthe date of first Purchase Order. However NIC reserves the right to extend thesame for another subsequent one year; on the same terms and conditionssubject to revision of rates up to the satisfaction of NIC. 1 Mbps per monthshall be the basic unit of service and price corresponding to 1 Mbps per monthshall constitute unit price for all blocks of bandwidth specified in Annexure-II

For the purpose of determining the bandwidth price at any given time duringthe period of validity of the contract, the aggregate of the bandwidthdelivered across various NIC centers and NKN PoPs shall be taken intoconsideration. If any of the individual purchase order brings the overallprocured capacity to a new bandwidth slab, the unit rate corresponding to thenew bandwidth slab shall be applicable for the entire capacity. The change inpricing shall be applicable from the date of change of the bandwidth volume.

In the event the vendor’s Company or the concerned division of the Companyis taken over/bought over by another company, all the obligations andexecution responsibilities under the agreement with NIC, should be passed onfor compliance by the new company in the negotiation for their transfer.

9. Time schedule and Liquidated Damages: This is a time bound and highpriority project of Government of India. It must be understood that thevendor has made the proposal after fully considering all such factors, whichmay have any bearing on the time schedule.

The vendor will be required to install and enable services at the locationwithin 60 days from the date of work order. If the successful vendor fails tomaintain this schedule the vendor shall pay to the NIC without prejudice toany other rights or remedy as may be available to the NIC, penalty amountcalculated @ 0.25 % of the order value (Quarterly service charges payable tovendor) per day up to a maximum of 30 days. At the end of 30 days, NICreserves the right to cancel the order and forfeit the entire amount of EMD.NIC may procure the similar service from alternate sources.

10. Installation and Acceptance: The bandwidth must be supplied in full asper ordered specifications. Testing and acceptance will be done by thedesignated team from NIC. NIC reserve the right to reject the order if it isnot conforming to the approved specifications. No payment will be made forthe rejected items. Any delay in delivery and installation will result in thevendor being liable for damages as per Clause 9.

11. Penalty Clause

a) The vendor is supposed to provide the smooth Internet linkage. The uptimeof the link shall be computed on monthly basis. For computing downtime oneminute as a unit will be taken. This uptime shall be computed separately foreach link if there are more than one link to achieve the desired rate. If anylink is down for more than one hour continuously, even if it is within

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99.5% uptime limit, a penalty amount which is equivalent to twice theamount due for the unavailable period will be charged and deductedfrom Vendor’s invoices.

b) If Quality of Service (QoS) as specified in Annexure-I is not provided forany duration of time, the link shall deemed to be down for such duration andpenalty shall be imposed as per clause 11(a).

c) For the USB data cards: If it is faulty and need to be repaired/replaced itmust be done within 3 working days of lodging complaint. Replaced card needto be delivered either at NIC HQRs or at any state centre of NIC dependingupon decision. For more than 3 working days of not providing services apenalty amount which is equivalent to four times the amount ofmonthly rental will be charged and deducted from Vendor’s invoices.In case of authentication failure or mis-configuration at vendor’s server formore than 24 hours due to which user is not able access Internet, samepenalty clause as above will be applicable. In case breakdown of servicesfor more than 15 days for a single card for whatsoever reason it maybe, NIC at its own discretion may decide not to make payment for allthe cards procured from the vendor for a complete month.

12. Technical Support: The bidder has to extend all technical support requiredin keeping up of the installed equipment as per the performance requirementindicated in Annexure I. However all AMC and trouble shooting/ preventivemaintenance shall be carried out by the bidder only. The bidder may supportin integration of the NICNET with the installed equipment (bidder’sequipment).

13. Validity of Tender: The duration of agreement shall be for the two yearsinitially. The charges quoted shall be valid from the date of enabling service.It can be extended further one year on mutually agreed terms and conditions.

14.Price: The vendor shall confirm that the quoted prices shall be firm and fixedand subject to no escalation whatsoever till the validity period of theagreement. The vendor has to quote in Indian Rupees(Rs) only. The ratesapplicable for statutory levies such as Excise Duty, Octroi, Sales Tax etc. mustalso be indicated. Notwithstanding any of the vendors specific formats forpricing, unit cost of each item/sub-item shall be given as per the format givenin Annexure II to enable a comparative analysis.

15.Payment Terms: Payment shall be made by NIC to the selected vendor on aquarterly basis, at the end of the quarter, after submission of relevant invoice.Relevant documents for the quarter shall be submitted to NIC at least 14 daysbefore the quarter ends (Jan-Mar, Apr-Jun, July-Sept, Oct-Dec). Paymentshall be made in 30 days on receipt of all relevant papers.

16.Termination Clause: Either party i.e. NIC or vendor can terminate theservice agreement by giving three months notice in advance to other party. Incase the vendor stops service without notice, NIC has the right to en-cash thebank guarantee.

17.Upon verification, evaluation / assessment, if in case any informationfurnished by the vendor is found to be false/incorrect, their total bid shall besummarily rejected and no correspondence on the same, shall be entertained.

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18.Monitoring Tool: The bidder shall provide web based monitoring tools whichshould provide latency, packet drop, availability of subject capacity fromcarriers point and beyond.

19. In case the bidder has to import any item to accomplish the job, then it shallbe the responsibility of the bidder to get the item cleared through Indiancustoms on priority basis.

20. The bidder shall provide a categorical and Para-wise statement of complianceto this tender enquiry (Annexure I). Any deviation made by the bidder fromstated requirement of NIC shall result in disqualification of vendor's bid.Statement of compliance as per this clause shall override all other statementsmade elsewhere.

21.Force Majeure : If at any time, during the continuance of this contract, theperformance in whole or in part by either party of any obligation under thiscontract is prevented or delayed by reasons of any war, hostility, acts ofpublic enemy, civil commotion, sabotage, fires, floods, explosions, epidemicsquarantine restrictions, strikes, lockouts or acts of God (hereinafter referredto as "events"), provided notice of happenings of any such event is dulyendorsed by the appropriate authorities/chamber of commerce in the countryof the party giving notice, is given by party seeking concession to the other assoon as practicable, but within 21 days from the date of occurrence andtermination thereof and satisfies the party adequately of the measures takenby it, neither party shall, by reason of such event, be entitled to terminatethis contract, nor shall either party have any claim for damages against theother in respect of such nonperformance or delay in performance, anddeliveries under the contract shall be resumed as soon as practicable aftersuch event has come to an end or ceased to exist and the decision of thepurchaser as to whether the deliveries have so resumed or not, shall be finaland conclusive, provided further, that if the performance in whole or in part orany obligation under this contract is prevented or delayed by reason of anysuch event for a period exceeding 60 days, the purchaser may at his option,terminate the contract.

22.Arbitration: If a dispute arises out of or in connection with this contract, or in respect

of any defined legal relationship associated therewith or derived therefrom, the parties agree to submit that dispute to arbitration under theICADR Arbitration Rules, 1996.

The Authority to appoint the arbitrator(s) shall be the International Centrefor Alternative Dispute Resolution (ICADR).

The International Centre for Alternative Dispute Resolution will provideadministrative services in accordance with the ICADR Arbitration Rules,1996.

23. Conciliation: If a dispute arises out of or in connection with this contract, or in respect

of any defined legal relationship associated therewith or derived therefrom, the parties agree to seek an amicable settlement of that dispute byConciliation under the ICADR Conciliation Rules, 1996.

The Authority to appoint the Conciliator(s) shall be the InternationalCentre for Alternative Dispute Resolution (ICADR).

The International Centre for Alternative Dispute Resolution will provideadministrative services in accordance with the ICADR Conciliation Rules,1996.

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24. In the event of the vendor’s company or the concerned division of thecompany being taken over/bought over by another company, all theobligations under the agreement with NIC, should be passed on forcompliance to the new company as part of their transfer proceedings forall techno-fiscal commitments as submitted with original bid. Theaforementioned shall hold during the validity of empanelment.

25. In addition to the information desired in the terms and conditions as wellas in technical bid, the vendor may provide any otherinformation/description like features, performance figuresspecified/indicated along with supporting documents/calculations.

26. NIC reserves the right to order amount of bandwidth required as may benecessary at the time of work order and increase or decrease in thebandwidth subsequently by giving 7 (seven only) days notice.

( Anju Syal )Section Officer (TPS)

Phone # 011 – 24305454email: tenders.section@nic.in

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ANNEXURE ITechnical Specifications

1. Service Requirement: Provision of Internet GatewayProvide Internet capacity at NIC centers in Delhi, Hyderabad and at a laterstage or immediately at locations like Mumbai, Chennai & Pune. The lastmile has to be through optical fiber and the link must be in a ring.

2. Bandwidth: The bidder should quote for all the slabs given below.Otherwise the bid will be rejected.Bandwidth less than 1 GbpsBandwidth 1 Gbps to less than 5 GbpsBandwidth 5 Gbps to less than 10 GbpsBandwidth 10 Gbps to 20 Gbps

3. The link shall terminate at a Points Of Presence (POP), which is owned bythe bidding company.

4. Redundancy: The local loop shall be on a ring to provide maximum uptime.In case the complete bandwidth is taken in 2 parts then the two parts mustland in two routers at the bidders end.

5. The link will be terminated on a 100/1000/10000 mbps Ethernet. HoweverNIC has the right to demand for any other interface like STM-1/ STM-4/STM-16 etc. The Bidder will be informed about the change and 30 daysduration will be provided to the bidder to terminate the link as desired byNIC.

6. Bidder must preferably be equipped with the complete BGP protocols andbest practices like “Black hole” etc in case of any major denial of serviceattacks. Thereby provide a cover to NICNET during any global or targetedattack.

7. Should be able to provide complete global table to NIC router that isparticipating in the BGP.

8. Network Interface: Details of interface required to connect the Gatewayequipment to NIC Router.

9. BGP Support: Must support BGP4 with all its extensions. Provide AS Numberdetails required for peering. The bidder must provide the details of thecarriers with whom the bidder shall be peering and announcing the networksof NIC. Must support all the parameters like communities, MEDs, AS-Prepends etc.

10. The bidder must provide the information on the bandwidth with which it isconnected to NIXI and the routes advertised in NIXI.

11. The bidder will be responsible to publish NIC prefixes (NICNET and NKN) atstart (or/and within contract period) and required attributes will be updatedand configured by respective ISPs in their IRR (Internet Routing Registry).NIC will only provide with required info for the same.

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12.Quality Of Service(QOS):Port availability (99.5%)Committed Information Rate(CIR) (100%)Packet Loss (<1%)

13. The round trip latency to the various locations across the globe should be asper the table below:

London/Europe

Singapore New York SanJose

Max(in ms) Max(in ms) Max(in ms) Max(in ms)

220 120 300 300

The round trip latency will be measured online by the tool provided by thebidder. The average packet loss on the circuits should be less than 1%. Itshall be measured by computing the percent packet loss of one thousandpings (with acknowledge for each previous packet received) of sixty fourbytes each. This confirmed packet loss is the measurement of packet lossfrom gateway router in NIC to the router of Internet backbone tier-I carrierin USA/Europe/other Asia-Pac countries. There should be 100% redundancyin case of failure of media carrying international Internet bandwidth.

14. Termination Point: Indicate the locations where the link will be terminated;The POP must respond to the team at NIC 24X7 in the event of any failureor any attacks like the blaster / slammer etc. Traffic trace Pattern: This maybe provided for each option of peering arrangements.

15.Bidder must provide enough evidences to the TEC about the availability ofback up links in case of any fiber cuts etc. Also the bidder must be able toroute the traffic through alternate links in the case of failure.

16.NIC has a Disaster recovery Centre at Hyderabad and there is a need forInternet Gateway at NIC Hyderabad also. All the bidders must be in aposition to connect NIC office at Hyderabad using the fiber so that incase ofany issue at NIC Delhi the complete bandwidth shall be transferred to sothat further distribution and the data centre can operate from Hyderabad.That is, the last mile at NIC Delhi and the provider POP shall be same at NICHyderabad also. An MOU shall be signed with the selected bidder. After thedeclaration of Disaster the bidder shall provide the 50% of the bandwidthsupplied at Delhi shall be transferred to Hyderabad with in 2 hours (Twohours). Rest of the bandwidth shall be shifted in next 8 hours (eight hours).

17. The selected bidder must have a fiber termination in the DR centre so thatin case any disaster the bandwidth can be shifted from Delhi to Hyderabad.The last mile sizing has to be done in such a way that the above is feasible.

18. In Delhi the selected ISP shall terminate the links at following locations:-

(I) NIC, A-BLOCK CGO Complex New Delhi 110003(II) NKN NOC, Block-3, Delhi IT park, DMRC building, Shastri Park, New

Delhi-110053.

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(III) NICSI Data Cente, Scope complex, Laxmi Nagar, Delhi.

The selected bidder will be asked to terminate a portion of thebandwidth at these centers. In the case of any network outage orfailure at CGO complex or Shastri Park or at Laxmi Nagar thecomplete bandwidth will be drawn from the working center. In theevent of DR, point no.16 shall be invoked.

19. Once the Gateways at Chennai, Mumbai and Pune becomes operationalfollowing back-up plans need to be deployed:-

For Mumbai and Chennai each site should act as back-up of other in case ofany disaster at any of the sites the BW need to be shifted to other sitewithin 4 hours. The compete bandwidth should be made available from theother site within 12 hours of any disaster disrupting the services in thatplace.

20. ISP needs to provide 500 (five hundred) numbers 3G USB plug and playdata cards. These cards should be with unlimited access to browse fromany part of India. The bidders may quote for the services on a yearly basis.This charge will include the hardware required to use the services.

If any of the bidders does not provide this service, then the bidder ( primarybidder) can tie up as a consortium and bid for the 3g/non 3g services.However such tie up must be reflected in the bid and the mechanism ofplacing the PO may also be defined. The responsibility of the service has tobe owned by the primary bidder.

21. The Operation & Management of International Bandwidth shall include butnot limited to the following: 24/7 Help desk support to NIC. ProblemManagement, Incident Management, Performance Management,Configuration Management, Security Management and SLA Managementshall be on a 24/7/365 basis.

22. Every vendor need to deploy one manpower to be stationed at NICNET/NKNNOC for smooth management, monitoring and co-ordination for all thelinks/BW commissioned. NIC will provide sitting place and other amenitiesfor this purpose. The place of posting will be decided by NIC, however it willbe one of the Gateway locations where his service exists.

Signature:

Name:

Designation:

email:

Telephone / Fax No.

Date:

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ANNEXURE IIFinancial Bid

1. Name and address of the Company:

Price Schedule

International Internet Bandwidth (1:1) for NIC/NKN Locations

Sl.No

Bandwidth Range(aggregate) (A)

Price perMonth (BasicUnit Priceexclusive of alllevies&charges) perMbps permonth inRupees. (B)

Any otherlevies/taxes/ charges inRupees.(C)

Total Price inclusiveof all levies &charges in Rupeesper Mbps per month.D=(B+C)

1 < 1Gbps (Delhi / Hyderabad)

2 1Gbps < 5Gbps(Delhi / Hyderabad)

35 Gbps < 10Gbps(Delhi/Hyderabad)

410 Gbps < 20Gbps(Delhi/Hyderabad)

5< 1Gbps(Mumbai/Chennai/Pune)

61Gbps < 5Gbps(Mumbai/Chennai/Pune)

75 Gbps < 10Gbps (Mumbai/Chennai/Pune)

810Gbps < 20Gbps (Mumbai/Chennai/Pune)

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ANNEXURE IIIFinancial Bid

Name and address of the Company:

1. 3G Data service-Unit price per month inclusive of all levies and taxes = (C1)

2. Non-3G Data service-Unit price per month inclusive of all levies and taxes = (C2)

500 no. of 3G USB plug and play data cards, supporting at least 3.2 Mbps ofdownload speed from each vendor (expecting empanelment of 3 vendors) withunlimited internet Browsing and SMS/voice calls barred. Any device requiredto use the service should be a part of the service and service cost and becompatible for use with any laptop. No charges will be paid for any voice calls ORSMSs resulted because of inability of the vendor to block the above.

In order to maintain the service without any downtime, any replacement of faultyhardware during the service period needs to be taken care of free of any charges.These will be used at NIC HQ and at various state/district centres of NIC. NIC atits own discretion may direct the vendor to deliver the required hardware atparticular centre of NIC and to provide support locally.

If at any particular state/district none of the vendors provide 3G services NIC hasright to ask for non-3G cards with download speed of at least 2 Mbps. In this caseno. of 3G services ordered may be reduced and charges will be paid based ofnumber of 3G and non-3G services supplied.

If penetration of 3G network of a particular vendor is not found to be satisfactoryNIC may order lesser no of cards from that vendor.

In the event the primary bidder for the Internet Services does not provide the3G/non 3G service, the bidder can create a consortium for this service and alsoindicate how the PO for the service needs to be placed so that NIC canaccordingly issue the PO. The service responsibility of the service lies with thePrimary bidder.

Grand Total (derived from Annexure-II and Annexure-III)

Grand Total in Rupees

= 0.6(D1+D2+D3+D4) + 0.4(D5+D6+D7+D8)+0.1(C1+C2)

(Please mention in words)

The above cost includes all the components that are required to make the linkoperational at NIC site as explained in ANNEXURE-I.

Signature:Name:Designation:Date:

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Annexure-IV

Addresses of NIC Offices

a) Delhi: NIC,A-Block, CGO Complex, Lodi Road, New Delhi.b) Delhi : NICSI Data Centre,Laxmi Nagar, Scope Tower, East Delhi.c) Delhi: NKN NOC, Block-3, Delhi IT park, DMRC building, Shastri Park, New

Delhi-110053.

d) Hyderabad: NIC,A-block, B R K R Building, Tank Bund Road, Hyderabad.e) Mumbai: NIC,Navi Mumbai Office, near Belapurf) Chennai: NIC,E-2-A,Rajaji Bhawan, Besant Nagar Chennaig) Pune: NIC, Ganesh Khind Road, Near Pune University Gate,Pune