Christian BuckleyChief Marketing Officer

@buckleyplanet

cbuck@beezy.net

www.buckleyplanet.com

Beezy is the premier enterprise collaboration solution for Microsoft Office 365 and SharePoint, extending the feature set and improving the user experience for on-premises, cloud, and hybrid deployments. We are on a mission to transform the way people work, and to help employees be more connected, innovative, and happy.

Learn more at www.beezy.net or @FollowBeezy on Twitter.

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1. The most common failure in SharePoint implementation

has nothing to do with the technology

2. Few organizations have taken the time to understand

the measurable value that SharePoint creates

3. You cannot claim success if

• You cannot monitor it

• You cannot measure it

• You do not have mechanisms in place to manage change

There are certain SharePoint “truths”

Why is small team collaboration easy?

How do you define

successful collaboration?

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The goal of this community initiative is to understand how organizations

define, measure, and implement successful collaboration strategies.

We have divided our efforts into three areas:

1. How do organizations define success?

2. How do organizations measure success?

3. How do organizations effectively implement these strategies?

#MeasureCollabSuccess

Are your employees engaged?

And if not, do you know why?

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Customers who are fully engaged represent a 23% premium in terms of share of wallet, profitability,

revenue, and relationship growth over the average customer. And when we look at engagement in specific

industries, we find even more evidence of its impact. For example:

• Retail banking customers who are fully engaged bring 37% more annual revenue to their primary

bank than actively disengaged customers.

• Consumer electronics shoppers who are fully engaged spend 29% more per shopping trip than

actively disengaged customers.

• Hotel guests who are fully engaged spend 46% more per year than actively disengaged guests.

• Companies that successfully engage their B2B customers realize 63% lower customer attrition, 55%

higher share of wallet, and 50% higher productivity.

• And here's something you have to know: Simply "satisfying" customers doesn't have the same effect

as engaging them. Traditional customer satisfaction programs don't work. As the world's leading

authority on customer behavioral economics, Gallup can provide your company with strategies to

explode your number of true believers and drive organic growth.

According to Gartner

http://www.gallup.com/services/169331/customer-engagement.aspx

Be sure to download

the whitepaper

http://hubs.ly/H03lxlP0

Don’t miss this great community feedback with

insights from our panel of experts on:

• Common success drivers for enterprise collaboration

• Creating a shared definition around collaboration success

• Insights into large vs. small team issues

• Guidance on best practices for your own strategy

How successful has your

organization been in deploying

and supporting collaboration?

How well do people within your organization collaborate?

Have the goals and benefits of collaboration been clearly defined and articulated within your organization?

How well are collaboration efforts aligned with the needs of the business?

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Form some kind of a governance body, giving you the change

management infrastructure needed to take action

It is NOT about the governance body you form

It is NOT about the methodology you use

It IS about starting a dialog

The goal is to provide transparency for the various business teams

and stakeholders, as well as the technical teams delivering solutions

Cross-team participation is essential

Step 1: Break down the communication silos

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Every SharePoint deployment begins as a business analyst activity

You need to begin with a clear picture of what you are trying to

achieve – before you attempt to achieve it

Don’t jump to solutions until you can agree on what is to be solved

Prioritization can be hard, but do it anyway

Leverage data from your system

How are people using the system today?

How are they leveraging alternate technologies and systems today?

What is the request backlog?

Step 2: Develop a shared understanding

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Need to establish core reporting, so you can monitor usage patterns

What the data shows you today will change your priorities for tomorrow

Develop dashboards for your leadership, but be prepared to change

based on what you see

As you iterate and refine based on what you learn, there will be less

change – and more innovation

Change = course correction, adaptation, refining what you know

Innovation = leveraging what you know to do something new that pushes the business forward

Step 3: Wash, rinse, repeat (Iterate!)

Remember: You cannot manage what you cannot measure.

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• Specific

• Meaningful

• Action-Oriented

• Realistic

• Timely

SMART Goals

What do you want to achieve

in your area of focus?

Why is this goal important

to you?

What steps will you take to

achieve it?

How do you know that you

can achieve this goal?

By when do you want to

achieve this goal?

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Wider array of metrics and Integration

with AD profiles and User Groups.

Measurable. Advanced comparison over

time and vs areas of site etc.

Easier to improve based upon SP

integration and help of vendor know-how.

Relevant. Wide array of metrics to align

business and IT objectives.

Scheduled reports, sent to specific

stakeholders. Alerts that trigger workflows.

How an advanced analytics solution can help:

• Specific

• Meaningful

• Action-Oriented

• Realistic

• Timely

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Be sure to download

the whitepaper

http://hubs.ly/H03lxlP0

Christian Buckleycbuck@beezy.net

@buckleyplanet

/IN/ChristianBuckley

www.Beezy.net

Thank you!