Victoria Street
Victoria Street
To find out in-depth information about our school locations, course information, entry requirements, costs and how to enrol to study at NZMA, please contact:
0800 222 336nzma.ac.nz
/studynzma
QUEENS RD
ELLERSLIE-PANMURE HWY
IRELAND ROAD
TRIP
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LAGOON DRIVE
JELLIC
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Panmure CampusPO Box 6172Wellesley Street104 Queens Road, PanmureAuckland 1072
EDEN CRES
MAHUHU CRES
PARLIAMENT ST
AnzAc AVenue
Be
Ac
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Auckland Central CampusPO Box 6172 Wellesley Street80 Anzac AvenueAuckland 1010
PRinceS StReetALBion Rd
Atkin
So
n A
Ven
ue
GReAt South RoAd
ch
uR
ch
St
AVenue Rd
hu
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St
Auckland South CampusPO Box 22655 12-16 Gordon RoadOtahuhuAuckland 1062
AnGLeSeA StReet
VictoRiA St
WARd StReet
niSBet StReet
BRyce StReet
tRiStRAm StReet
Waikato CampusPO Box 19126Level 2, Tower BuildingCentre Place (off Ward Street)Hamilton 3204
HOSPITALITY | BUSINESS | RETAIL | CONTACT CENTRE | COOKERY | EMPLOYMENT
GoRdon
Rd
NZMA 21 NZMA
HOSPITALITY
BUSINESS
RETAIL
CONTACT CENTRE
COOKERY
EMPLOYMENT
NZMA’s School of Business and Hospitality Management will give you everything you need to start a great career. Enrol at one of NZMA’s four friendly Campuses (Auckland Central, Auckland South, Panmure and the Waikato) and you’ll get plenty of support and small classes with industry-experienced tutors.
Our qualifications are respected by employers and accredited by the New Zealand Qualifications Authority (NZQA). If you are keen to continue your studies, our certificate courses will lead you into our highly respected hospitality, cookery and business diploma programmes.
We know that every student is ultimately looking for a great job. NZMA’s dedicated
employment service, NZMA Employment, will help make sure that when you graduate from NZMA you will be in an excellent position to start your new career.
We look forward to welcoming you to NZMA.
Owner and Chairman
If you want a career in hospitality, cookery, business, contact centre or retail, then you’ve come to the right place. That’s exactly what we specialise in at NZMA! All our tutors have lots of industry experience and we have a wide range of certificate and diploma courses to help you get an awesome job in one of these exciting industries.
We’ve been around since 1985 so we’ve got plenty of experience and expertise. But don’t just take our word for it. Come into one of our four Campuses and check us out. You won’t be disappointed!
Kia Ora and welcome to NZMA
NZMA’s Commitment
Our quality commitment At NZMA we are committed to offering quality learning. Our
courses are all accredited by NZQA and in 2009 we became one
of the first private training providers in the country to be granted a
four-year NZQA external evaluation review cycle. This endorsement
is a reflection of the quality of learning we offer at NZMA.
A fun supportive learning environmentRight from day one our friendly student advisors will help you with
any questions you have about your studies or any issues you may
face with things like finances, child care or career pathways. They’ll
give you all the encouragement and support you need to achieve
your study and career goals.
At NZMA, classes are small and all of our tutors have lots of
industry experience – so you can be sure that when you graduate
you’ll have all the skills you need to get a great job.
Our facilities are top-notch. For the hospitality students, our
campuses all have professionally equipped training bars and
student-run cafes and our cookery school in Panmure has excellent
kitchen facilities. Business and contact centre students study in
suites sponsored by organisations like Air New Zealand, Vodafone,
Coca-Cola and ANZ Bank and all our students are provided
with on-campus work opportunities. Our hospitality and cookery
students run a variety of industry functions, our contact centre
students take part in live calling campaigns, and our retail students
get to run their own retail clothing shop!
Caroline Paepae
NZMA Certificate of Business and
Employment Skills Level 4
If you have any questions
about our entry requirements
please contact our Student
Advisors on 0800 222 336.
NZMA 43 NZMA
Ch
oo
se Y
ou
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Take advantage of your NZMA Employment support and let us help you get a great job.
NZMA Certificate in Hospitality and Employment Skills
Level 3
(20 weeks)
National Certificate in Hospitality
Level 4
(25 weeks) (20 weeks for stair casing students)
LEVEL 3 LEVEL 4 LEVEL 5
National Diploma in Hospitality Management
Level 5
(20 weeks / 2 years in total)
NZMA Certificate in Supervision
Level 5
(20 weeks)
NZMA Certificate in Business and
Employment Skills Level 4
(20 weeks)
National Diploma in Business
Level 5
(20 weeks / 1 year in total)
NZMA Certificate in Business Administration and Employment Skills
Level 3
(20 weeks)
BUSINESS
LEVEL 3 LEVEL 4 LEVEL 5
NZMA Certificate in Supervision
Level 5
(20 weeks)
National Certificate in Retail
Level 3
(20 weeks)
National Certificate in Retail Level 4
(20 weeks)
RETAIL
LEVEL 3 LEVEL 4 LEVEL 5
NZMA Certificate in Supervision
Level 5
(20 weeks)
National Diploma in Business
Level 5
(20 weeks / 1 year in total)
NZMA Certificate in Contact Centre and Employment Skills
Level 3
(20 weeks)
National Certificate in Contact Centres
(Team Leader) Level 4 & includes National
Certificate in Business (First Line Management)
Level 4
(20 weeks)
CONTACT CENTRE
LEVEL 3 LEVEL 4 LEVEL 5
NZMA Certificate in Supervision
Level 5
(20 weeks)
National Diploma in Business
Level 5
(20 weeks / 1 year in total)
COOKERY
LEVEL 3 LEVEL 4 LEVEL 5
National Certificate in Hospitality (Basic Cookery)
Level 3
(20 weeks)
National Certificate in Hospitality (Cookery)
Level 4
(20 weeks / 1 year in total)
Diploma in Professional Cookery
Level 5
(40 weeks / 2 years in total)
HOSPITALITY
NZMA 65 NZMA
Study buSineSS, hoSpitality, contact centre or retail
for free
looking for something different
from school?
Youth Programmes at NZMA (All qualifications are NZQA accredited)
NZMA Youth Guarantee programme 40 weeks in total
This 40 week programme is offered at NZMA’s Auckland
South and Waikato Campuses, and is available to 16 and 17
year olds.
The first 20 weeks of this programme covers NCEA compulsory
credits, along with the National Certificate in Hospitality Level
2. The second 20-weeks offers you a choice between four
Level 3 Certificates.
First 20 weeks: National Certificate in Hospitality and Employment Skills Level 2
What will I learn? Graduates will gain an overview of the possible career choices
available to them and the skills necessary to make appropriate
career related decisions.
The programme contains skills and knowledge relevant to
health and safety, participating in a team, maintaining personal
presentation, and providing information to customers.
Course content includes: • Rolesinthehospitalityindustry
• Careerplanningandgoalsetting
• Skillsformanagingownlearning
• Workingandcommunicatinginteams
• Preparationandserviceofhotbeverages
• Introductoryhealthandsafetyskills
• Introductorycustomerserviceskills
• Preparingandmaintainingfoodserviceareas
During the second 20 weeks of this programme you can choose to study one of the following NZMA Level 3 programmes:
NZMA Certificate in Hospitality and Employment Skills (Level 3)
NZMA Certificate in Business Administration and Employment Skills (Level 3)
NZMA Certificate in Contact Centre and Employment Skills (Level 3)
National Certificate in Retail (Level 3)
Further information for these Level 3 programmes can be found under each programme section
What qualifications will I gain? • NCEALevel1
• NCEALevel2
• NationalCertificateinHospitality(Level2)
And either:
• NZMACertificateinHospitalityandEmploymentSkills(Level3)
• NZMACertificateinBusinessAdministrationandEmployment
Skills (Level 3)
• NZMACertificateinContactCentreandEmploymentSkills(Level3)
• NationalCertificateinRetail(Level3)
...STUDY IN A
FUN AND
SUPPORTIVE
ENVIRONMENT
AND I GET NCEA TOO!!
Talk to one of our student advisors to see if you are eligible for this FREE programme.Call - 0800 222 336
Matthew AulaloNZMA Youth Guarantee Programme
NZMA 87 NZMA
To enrol contact our friendly team of Student Advisors on
0800 222 336
NZMA Certificate in Hospitality and Employment Skills (Level 3) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South, Auckland Central, Panmure and Waikato Campuses.
What will I learn?This practical course is the perfect introduction to kick-start
your hospitality career. You’ll learn about restaurant service,
how to prepare and serve alcoholic beverages, make cafe-style
coffees and lots of other practical skills. As well as your NZMA
Level 3 certificate, you’ll come away with a National Certificate
in Hospitality Level 3 (Restaurant Service) and a Certificate of
Achievement in Basic Food Safety.
Course content includes: • Foodsafety-knowledgeofcontaminationhazards
and control methods
• Barandbeverageservice
• Restaurantservice
• Functionssetup
• Providingpositivecustomerexperiences
• Caféandbaristaservice
• Employmentrightsandresponsibilities
• CVandinterviewskills
What qualifications will I gain? National Certificate in Hospitality Level 3 (Restaurant Service).
NZMA Certificate in Hospitality and Employment Skills Level 3.
Hospitality Standards Institute Certificate of Achievement in
Food Safety.
Associated NZMA Certificates of Achievement.
Study Hospitality at NZMA (All qualifications are NZQA accredited)
National Certificate in Hospitality (Restaurant Service) (Level 4) 25 weeks in total
This 25 week programme is offered at NZMA’s Auckland
South, Auckland Central, Panmure and Waikato Campuses.
What will I learn?Learn more about food safety, making cocktails, food and
beverage matching and function work – and most importantly
gain your LCQ (Licence Controller Qualification) and Food Safety
qualifications (direct entry only). These are important to help you
get a job in any hospitality establishment.
Course content includes: • Wineevaluation
• KnowledgeofNewZealandandInternationalwines
• Beerappreciation
• Advancedfoodsafety
• Foodandbeveragematching
• Makingandservingalcoholicbeverages,speciality
coffees and cocktails
• Foodandbeverageoperations
• Workingandcommunicationinagroupenvironment
• Functionpreparation
• Basicnutritionincommercialcatering
• Liquorlegislation
What qualifications will I gain? National Certificate in Hospitality Level 4.
NZMA Certificate in Hospitality Level 4.
Licence Controller Qualification (HSI).
Hospitality Standards Institute Certificate of Achievement in
Food Safety (direct entry only).
Associated NZMA Certificates of Achievement.
NZMA Certificate in Supervision (Level 5) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South, Panmure, Auckland Central and Waikato Campuses.
What will I learn?Whether you’ve studied hospitality, business, retail or contact
centre at NZMA, our Certificate in Supervision will take you one
step further. It will develop your supervisory skills and teach
you all about team leadership, managing objectives, business
compliance and human resources. Complete this course and
you’ll become a better supervisor or manager!
Course content includes: • Leadingagroup/teamtoachieveobjectiveswith
some complexity
• Analysinglisteningtechniquesandlisteningand
responding to information
• Workplaceteamleadershipandteamwork
• Groupprocesses
• Managingaplantoachieveorganisational
objectives
• Developingstrategiestoestablishandmaintain
positive workplace relationships
• Developingandmaintainingasafeandsupportive
working environment
• Managingconflictintheworkplace
• Planningforandcarryingoutstaffselection
• Maintainingcompliancewithlegalrequirements
and regulatory codes and standards
• Humanresourcemanagement
What qualifications will I gain? NZMA Certificate in Supervision Level 5.
National Diploma in Hospitality Management (Level 5) Two years in total
This 2 year programme is offered at NZMA’s Auckland South,
Panmure, Auckland Central and Waikato Campuses.
The first 18 months of this programme consist of the NZMA
Certificate in Hospitality and Employment Skills (Level 3), the
National Certificate in Hospitality Restaurant Service (Level 4) and
the NZMA Certificate in Supervision (Level 5).
What will I learn?This programme will fine-tune your practical skills and provide
you with a sound knowledge of operations management and
systems management in the hospitality industry. It is intended
for people with no prior experience in hospitality but who wish
to obtain broad knowledge and understanding of the operational
divisions of this sector.
Course content includes: • Foodsafety
• Barandbeverageservice
• Restaurantservice
• Employmentskills
• Cafeandbaristaservice
• Preparationandservingalcoholicbeverages
• Advancedfoodsafetyskills
• Knowledgeofbeverageproducts
• Foodandbeveragematching
• TheSaleofLiquorAct
• Hospitalityoperationsmanagement
• Hospitalitysystemsmanagement
• Purchasing,stores,facilitymanagementetc
• Teamleadershipandcommunication
• Management-developingandcoordinating
people
• HRmanagement
• Recruiting,selectingstaff
What qualifications will I gain? NationalDiplomainHospitalityManagementLevel5.
NZMA 109 NZMA
Study Cookery at NZMA(All qualifications are NZQA accredited)
National Certificate in Hospitality (Basic Cookery) (Level 3) 20 weeks in total
This 20 week programme is only offered at NZMA’s
Panmure Campus.
What will I learn? Graduates of the Level 3 Certificate in Hospitality (Basic Cookery)
will develop the basic practical and theoretical skills required by
commercial chefs. These skills include:
• Foodsafetymanagement
• The preparation of basic dishes at an operational level
This programme is designed for students who have limited
pre-existing commercial cookery knowledge.
Course content includes: • Hospitality Service, including:
Restaurant service / Customer service / Problem
solving / Hospitality practices / Communication skills
• Cookery Fundamentals
Kitchensafety/Equipmentoperation/Sharpening
and maintenance of knives / Preparation and cooking
of basic stocks, sauces and soups / Theory and
practical techniques related to the methods of
cookery, and food safety
• Restaurant Cookery
Techniques and principles associated with methods of
cookery / Skills in the restaurant saucier, larder and
pastry sections
What qualifications will I gain? National Certificate in Hospitality (Basic Cookery) Level 3.
National Certificate in Hospitality (Cookery) (Level 4) One year in total
This 1 year programme is only offered at NZMA’s
Panmure Campus.
What will I learn? After completing the Level 3 Certificate in Hospitality (Basic
Cookery), graduates may choose to undertake 6 months of
additional study to complete the Level 4 National Certificate in
Hospitality (Cookery).
Graduates of the Level 4 National Certificate in Hospitality
(Cookery) will have the skills needed to work in a commercial
restaurant/kitchen. This course builds upon the fundamental skills
developed in Level 3. This includes the preparation of non-routine
and complex dishes.
Course content includes: • Preppingandcookingdishesinacommercialkitchen
• Foodsafety
• Servicesectorcookery
What qualifications will I gain? National Certificate in Hospitality (Cookery) Level 4.
Diploma in Professional Cookery (Level 5) Two years in total
This 2 year programme is only offered at NZMA’s
Panmure Campus.
The first year of this programme consists of the National
Certificate in Hospitality (Basic Cookery) Level 3 and the
National Certificate in Hospitality (Cookery) Level 4.
What will I learn? Students will build on the knowledge and techniques developed
in the first year, and gain the expertise required for progression as
a chef in the hospitality industry.
This programme produces graduates who are proficient in
advanced cookery skills as well as allied administrative and
kitchen management skills. As part of their course, students are
required to apply all the skills they have developed to plan and
implement a live dinner service.
Course content includes: • Menudevelopment
• Theapplicationofmanagementskillsinthedevelopmentof
products and services
• Researchandevaluationofcurrentinnovations
• Developmentofpracticalapplicationandmanagement
principles of food and beverage service
• Understandingandexperiencingtheprinciplesandconcepts
of food production management
Students choose to major in either Patisserie or Gastronomy.
In the final semester, students are required to complete a
research project based on a full-time 600 hour internship.
What qualifications will I gain? DiplomainProfessionalCookeryLevel5.
9 NZMA
QUEENS RD
ELLERSLIE-PANMURE HWY
IRELAND ROAD
TRIP
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AD
LAGOON DRIVE
JELLIC
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NZMA’s Cookery programmes will be delivered out of our new Panmure Campus only.
104 Queens Road, Panmure
Call:+64 9 309 7802
Visit: nzma.ac.nz
NZMA 1211 NZMA
Fast Food Assistant/Crew
Cafe Assistant
Waiter
Glassie
Dish Hand
Prep ChefCommis Chef
Demi Chef Chef de partie
Pastry Chef
Sous Chef
Head Chef
Customer ServiceRepresentative
Rooms Attendant
Porter
ConciergeChief Concierge
Hotel Duty Manager
Guest Service
Rep
Front Desk Team Leader
Rooms Team Leader
Assistant Housekeeper
Executive Housekeeper
Front Office Manager
Revenue Manager
Executive Assistant Manager
Bartender
Domestic Flight Attendant
International Flight Attendant
Barista
Duty Manager / Maitre D’
Shift Manager Cafe Manager
Bar Manager
Restaurant Manager
Assistant Restaurant Manager
Restaurant Manager
Food and Beverage Manager
Venue General Manager
Area Manager
CEO
Hospitality and Cookery Career Pathways
In-flight Service
Manager General Hotel
Manager
Executive Chef
Operations Manager
Ruth Holden
National Certificate in Hospitality Level 4
Culinary Fare Silver Medallist
NZMA 1413 NZMA
Study Business at NZMA(All qualifications are NZQA accredited)
NZMA Certificate in Business Administration and Employment Skills (Level 3) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? Learn MYOB, reception skills, text processing, spreadsheets and
lots of other entry-level business administration and computing
skills. You will also greatly improve your English and maths skills
as a result of studying on this programme.
Course content includes: Computing Applications
• MSWord
• MSExcel
• MSAccess
• MSPublisher
• MYOB
• Internet
Effective business communications
• Memos
• Emails
• Letters
• Meetingminutes
• Customerservice
What qualifications will I gain? National Certificate in Business Administration Level 3.
NZMA Certificate in Business Administration and Employment
Skills Level 3.
NZMA Certificate in Business and Employment Skills (Level 4) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? This is a brilliant course if you want to develop your general
administration skills further. It focuses on areas such as Microsoft
Office, document integration, communication skills, specialist text
processing, accounting and payroll functions.
Course content includes: • Manageinterpersonalconflict
• Operateinventorysystems
• Managementadministrativeservices
• OperationofspreadsheetsandDatabase
• Writeauserguideortechnicaltext
• Producebusinessinformationusingadvancedwordprocessing
• Demonstrateknowledgeofworkforcehealth,safety,and
wellness programmes in human resource management practice
• Idefinancialrecordsystems
• Payroll,IRDemployerreportingdocumentationforPAYE,FBT
and GST
• Personalfinancialgoals
• Customersatisfactionmeasurementtools
• Strategiesforcommunicationinaculturallydiverseworkplace
• Timemanagementconcepts
What qualifications will I gain? National Certificate in Business Administration Level 4.
NZMA Certificate in Business and Employment Skills Level 4.
NZMA Certificate in Supervision (Level 5) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? Whether you’ve studied hospitality, business, retail or contact
centre at NZMA, our Certificate in Supervision will take you one
step further. It will develop your supervisory skills and teach
you all about team leadership, managing objectives, business
compliance and human resources. Complete this course and
you’ll become a better supervisor or manager!
Course content includes: • Leadingagroup/teamtoachieveobjectiveswith
some complexity
• Analysinglisteningtechniquesandlisteningand
responding to information
• Workplaceteamleadershipandteamwork
• Groupprocesses
• Managingaplantoachieveorganisational
objectives
• Developingstrategiestoestablishandmaintain
positive workplace relationships
• Developingandmaintainingasafeandsupportive
working environment
• Managingconflictintheworkplace
• Planningforandcarryingoutstaffselection
• Maintainingcompliancewithlegalrequirements
and regulatory codes and standards
• Humanresourcemanagement
What qualifications will I gain? NZMA Certificate in Supervision Level 5.
National Diploma in Business (Level 5) One year in total
This 1 year programme is offered at NZMA’s Auckland South
and Waikato Campuses.
The first 6 months of this programme consists of the NZMA
Certificate in Supervision (Level 5).
What will I learn? Whether you want to own your own business or manage someone
else’s,ourNationalDiplomainBusinesswillgiveyoualltheskills
you need. We’ll teach you how to manage a small to medium
sized business, covering everything from putting together your
own business plan to marketing.
Course content includes: • Businessplanning
• Communication
• Financialanalysis
• Accounting
• Administrationofabusiness
• Operationsteamwork
• Marketing
• Humanresources
• Qualityandtimemanagement
• High-leveldocumentcomposition
Throughout the programme students are also familiarised with Microsoft Word, PowerPoint and Excel.
What qualifications will I gain? NationalDiplomainBusinessLevel5.
These qualifications recognise a broad base of technical,
practical and theoretical competencies required for people
entering the workforce in a variety of roles.
These include:
✓ People aspiring to middle management and
supervisory positions.
✓ People wishing to extend their knowledge and skills.
✓ People wishing to transition to higher levels of study.
NZMA 1615 NZMA
Marketing Assistant
Human ResourcesAssistant
Reception
Customer Service Representative
Logistics Planner
Shipping CoordinatorNetworkAdministrator
Warehouse Coordinator
Distribution Centre Manager
Import Export Associate
IT Help Desk
Systems Administrator
Help Desk Manager
Accounts Payable / Receivable
Senior Product Manager Category Manager
Marketing Manager
Assistant Accountant
Financial Controller / CFO
Business Career Path
Data EntryCredit Control
Product Manager
Coordinator
Human ResourcesExecutive
Training & DevelopmentManager
Human ResourcesManager
Human Resources General Manager
Office Administrator
SalesRepresentative
Regional / AreaSales Manager
NationalSales Manager
Sales Coordinator
Communications Assistant
Call Centre Team Leader
Office Manager
Events Manager
Customer Service
Manager
IT Manager
Logistics Manager
NZMA 16
CEO
Ngahoro Melsom
NZMA 1817 NZMA
Study Contact Centre at NZMA(All qualifications are NZQA accredited)
NZMA Certificate in Supervision (Level 5) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? Whether you’ve studied hospitality, business, retail or contact
centre at NZMA, our Certificate in Supervision will take you one
step further. It will develop your supervisory skills and teach
you all about team leadership, managing objectives, business
compliance and human resources. Complete this course and
you’ll become a better supervisor or manager!
Course content includes: • Leadingagroup/teamtoachieveobjectiveswith
some complexity
• Analysinglisteningtechniquesandlisteningand
responding to information
• Workplaceteamleadershipandteamwork
• Groupprocesses
• Managingaplantoachieveorganisational
objectives
• Developingstrategiestoestablishandmaintain
positive workplace relationships
• Developingandmaintainingasafeandsupportive
working environment
• Managingconflictintheworkplace
• Planningforandcarryingoutstaffselection
• Maintainingcompliancewithlegalrequirements
and regulatory codes and standards
• Humanresourcemanagement
What qualifications will I gain? NZMA Certificate in Supervision Level 5.
National Diploma in Business (Level 5) One year in total
This 1 year programme is offered at NZMA’s Auckland South
and Waikato Campuses.
The first 6 months of this programme consists of the NZMA
Certificate in Supervision (Level 5).
What will I learn? Whether you want to own your own business or manage someone
else’s,ourNationalDiplomainBusinesswillgiveyoualltheskills
you need. We’ll teach you how to manage a small to medium
sized business, covering everything from putting together your
own business plan to marketing.
Course content includes: • Businessplanning
• Communication
• Financialanalysis
• Accounting
• Administrationofabusiness
• Operationsteamwork
• Marketing
• Humanresources
• Qualityandtimemanagement
• High-leveldocumentcomposition
Throughout the programme students are also familiarised with
Microsoft Word, PowerPoint and Excel.
What qualifications will I gain? NationalDiplomainBusinessLevel5.
NZMA Certificate in Contact Centre and Employment Skills (Level 3) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? This entry-level qualification is for people working, or wanting to
work, in contact centres and covers the range of basic knowledge
and skills required in this industry. You will also greatly improve your
English and maths skills as a result of studying on this programme.
Course content includes: • Customerserviceandsalestechniques
• Howtorespondtodifficultcustomers
• Effectivecommunicationtechniques
• Howtobuildandmaintainrapportwithinateam
environment
• Assertivenessandpersonaldevelopment
• Contactcentreterminology
• Callmanagement
•MicrosoftWord,Internet,emailanddataentryskills
•Contactcentretechnology
•Stressandtimemanagement
•Researchskills
•Resumesandcoveringletters
•Interviewandjobseeking
techniques
What qualifications will I gain? National Certificate in Contact Centre
Operations Level 3.
NZMA Certificate in Contact Centre and
Employment Skills Level 3.
National Certificate in Contact Centres (Team Leader) & National Certificate in Business (First Line Management) (Level 4) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South Campus.
If you’re already working as a team leader in a contact centre or
training towards it, then this is the qualification for you.
What will I learn? Level 4 teaches you the supervisory skills, as well as the
specialised statistical and technological skills expected of
team leaders in the industry. Build on your communication and
technical skills and learn about quality monitoring in a contact
centre. Employers see this qualification as the first step on the
contact centre management pathway.
Course content includes: • Contactcentreorganisationalstructure
• Workplaceculture
• Performanceplanning
• Performancemonitoring
• Workplacehealthandsafety
• Teamtraining
• Operationsmanagement
What qualifications will I gain? National Certificate in Business (Frontline Management) Level 4.
National Certificate in Contact Centres (Team Leader) Level 4.
“it’s easy to get
started - call
0800 222 336”
NZMA 2019 NZMA
“it’s easy to get
started - call
0800 222 336”
NZMA Certificate in Supervision (Level 5) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? Whether you’ve studied hospitality, business, retail or contact
centre at NZMA, our Certificate in Supervision will take you one
step further. It will develop your supervisory skills and teach
you all about team leadership, managing objectives, business
compliance and human resources. Complete this course and
you’ll become a better supervisor or manager!
Course content includes: • Leadingagroup/teamtoachieveobjectiveswith
some complexity
• Analysinglisteningtechniquesandlisteningand
responding to information
• Workplaceteamleadershipandteamwork
• Groupprocesses
• Managingaplantoachieveorganisational
objectives
• Developingstrategiestoestablishandmaintain
positive workplace relationships
• Developingandmaintainingasafeandsupportive
working environment
• Managingconflictintheworkplace
• Planningforandcarryingoutstaffselection
• Maintainingcompliancewithlegalrequirements
and regulatory codes and standards
• Humanresourcemanagement
What qualifications will I gain? NZMA Certificate in Supervision Level 5.
National Diploma in Business (Level 5) One year in total
This 1 year programme is offered at NZMA’s Auckland South
and Waikato Campuses.
The first 6 months of this programme consist of the NZMA
Certificate in Supervision (Level 5).
What will I learn? Whether you want to own your own business or manage someone
else’s,ourNationalDiplomainBusinesswillgiveyoualltheskills
you need. We’ll teach you how to manage a small to medium
sized business, covering everything from putting together your
own business plan to marketing.
Course content includes: • Businessplanning
• Communication
• Financialanalysis
• Accounting
• Administrationofabusiness
• Operationsteamwork
• Marketing
• Humanresources
• Qualityandtimemanagement
• High-leveldocumentcomposition
Throughout the programme students are also familiarised with
Microsoft Word, PowerPoint and Excel.
What qualifications will I gain? NationalDiplomainBusinessLevel5.
Study Retail at NZMA (All qualifications are NZQA accredited)
National Certificate in Retail (Level 3) 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland
South and Waikato Campuses.
What will I learn? You will learn a wide range of skills and knowledge to help build
your retail career. You will also greatly improve your English and
maths skills as a result of studying on this programme. Wherever
appropriate you will be exposed to experiences designed to build
your practical skills.
Course content includes: Sales and Consumerism
• Sellingskills
• Understandingofsaleslegislation
• KnowledgeofretailinNewZealand
• Customerbehaviour
Customer Service
• Managingcomplaintsanddifficultsituations
• Customerservicetechniques
Retail Skills
• Replenishandprotectstock
• Developproductknowledge
• Cashhandlingandreconcilingsales
Workplace Training
• Orderingandstoringstock
• Workplacesafety
• Workinginateam
What qualifications will I gain? National Certificate in Retail Level 3.
National Certificate in Retail (Level 4) planned for 2013 20 weeks in total
This 20 week programme is offered at NZMA’s Auckland South
and Waikato Campuses.
What will I learn? The qualification recognises the skills necessary for people to
plan, organise, and manage themselves, and other people in a
retail environment.
Course content includes: Retail Planning & Brand Identity
• Planmerchandising
• Integratingknowledgeoflegislation
• Selectandpresentgoodsforpromotion
• Specialisedproductknowledge
Sales Transactions & Cash Handling
• CustomerService
• Managecheckoutmerchandising
• Businesscalculations,reconciliationofsalesrecords
and takings
Leadership & Interpersonal Skills
• Protectingthesafetyofpersonnel,plant,andproperty
• Provideleadershipforateam
• Problem-solvingandconflictmanagement
Stock Management
• Establishingandmaintainingstocklevels
• Stocktakemanagement
• Retailmanagement
What qualifications will I gain? National Certificate in Retail Level 4.
NZMA 2221 NZMA NZMA 22
Contact Centre Career Path
RetailCareer Path
Customer ServiceRepresentative (CSR)
Retail Assistant
(CSR)Team Leader
Scheduler and Forecaster
Contact Centre Manager
AssistantTeam Leader
Shift Manager
Store Manager
(CSR)Floor Manager
Assistant Manager
Visual Merchandiser
Visual Merchandising Manager
Regional Manager
National Manager
General Manager/
CEO
Multiple Store Manager
OperationsManager
Fa’alupea-Malieo Sanerivi Fofoga Junior AfiamaluNational Certificate in Retail
Level 3
NZMA 2423 NZMA
What Do I Need? Checklist ✓
HOSPITALITY CONTACT CENTRE RETAIL COOKERY
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National Certificate in Contact Centres & National
Certificate in Business (Level 4)
Meet general entry requirements
Have completed the NZMA
Certificate in Contact Centre and
Employment Skills Level 3 or
equivalent or have relevant work
experience
National Certificate in Retail (Level 4)
Meet general entry requirements
Have completed the National
Certificate in Retail Level 3 or
equivalent or have relevant work
experience
National Certificate in Hospitality (Level 4)
Meet general entry requirements
Have completed the NZMA Certificate in
Hospitality and Employment Skills Level
3 or equivalent or have relevant work
experience
National Certificate in Hospitality (Cookery)
(Level 4)
Meet general entry requirements
Have completed the NZMA
Certificate in Hospitality and
Employment Skills Level 3 or
equivalent or have relevant work
experience
National Diploma in Hospitality Management
(Level 5)
Meet general entry requirements
Have completed NZMA’s Level 3 and 4
hospitality certificates
NZMA Certificate in Hospitality and
Employment Skills
(Level 3)
Meet general
entry
requirements
NZMA Certificate in Supervision (Level 5)
Meet general entry requirements
Have completed NZMA’s Level 4
business, hospitality, contact centre or
retail certificate or equivalent or have
relevant work experience
NZMA Certificate in Contact Centre and Employment
Skills (Level 3)
Meet general
entry requirements
National Certificate in Retail (Level 3)
Meet general
entry
requirements
National Certificate in Hospitality (Basic Cookery) (Level 3)
Meet general
entry
requirements
Diploma in Professional Cookery
(Level 5)
Meet general entry requirements
Have completed the National
Certificate in Hospitality Levels
3 and 4 or equivalent or have
relevant work experience
BUSINESS
NZMA Certificate in Business and Employment Skills (Level 4)
Meet general entry requirements
Have completed the NZMA Certificate in
Business Administration and Employment
Skills Level 3 or equivalent or have relevant
work experience
National Diploma in Business (Level 5)
Meet general entry requirements
Have completed the NZMA Certificate in
Business and Employment Skills Level 4 or
equivalent or have relevant
work experience
NZMA Certificate in Supervision (Level 5)
Meet general entry requirements
Have completed NZMA’s Level 4 business,
hospitality, contact centre or retail certificate
or equivalent or have relevant work
experience
National Diploma in Business (Level 5)
Meet general entry requirements
Have completed the NZMA
Certificate in Business and
Employment Skills Level 4 or
equivalent or have relevant work
experience
NZMA Certificate in Supervision
(Level 5)
Meet general entry requirements
Have completed NZMA’s Level 4
business, hospitality, contact centre
or retail certificate or equivalent or
have relevant work experience
National Diploma in Business (Level 5)
Meet general entry requirements
Have completed the NZMA
Certificate in Business and
Employment Skills Level 4 or
equivalent or have relevant work
experience
NZMA Certificate in Supervision
(Level 5)
Meet general entry requirements
Have completed NZMA’s Level 4
business, hospitality, contact centre
or retail certificate or equivalent or
have relevant work experience
-
NZMA Certificate in Business Administration
and Employment Skills (Level 3)
Meet general entry
requirements
NZMA General Entry Requirements:✓ You need to be 16 years or older to study one of NZMA’s Business, Retail or Contact Centre courses
✓ You need to be 17 years or older to study one of NZMA’s Hospitality or Cookery courses
✓ You need to complete the programmes entry evaluation
NZMA 2625 NZMA
Get a great job! Now that you’ve gained some awesome skills and qualifications,
you’re in an ideal position to get out there and get a great job!
Throughout your studies NZMA has focussed on getting you ‘work-
ready’. Now, with the help of our fantastic NZMA Employment
team, we’ll help you start your career. The next exciting chapter of
your life is about to begin.
Get even more qualifications at NZMA! On the other hand, you may have enjoyed studying with us so
much that you decide to stay on at NZMA for a little longer.
If you’re serious about climbing the career ladder, consider
staying on for one of our higher-level certificate programmes or
ourNationalDiplomainBusiness,HospitalityManagementor
Professional Cookery. Like all our NZMA courses, these Level
5 diploma programmes are NZQA accredited, and are well
recognised and respected by employers all around New Zealand.
Go on to further study at University!The other great thing about our diploma qualifications is that they
are a great stepping stone to university degree programmes. Stick
withusandyoucouldeventuallygoontostudyatAUT,MITor
theUniversityofWaikato!
What do I do next?
* Individual programme requirements also apply.
Want to take your studies to a higher level?
Continue your studies at NZMA with our National Diplomas in Business, Hospitality Management or Professional Cookery
Take advantage of your NZMA Employment support and let us help you get a great job
* Individual programme requirements also apply.
Take your new skills and qualifications and launch your career
Further your studies – head to university and gain a Bachelor Degree
NZMA 2827 NZMA
NZMA Employment
“NZMA hospitality students have a real passion for working in the industry. They’re not afraid to grab every opportunity we give them and always give it their all.”
Courtney Graham, Recruitment ConsultantBravo Hospitality
“The NZMA contact centre course graduates that we have hired have had a good understanding of the skills and principles required to be successful in the industry.”
Johan Handwerk, Contact Centre ManagerICG (InterCity Group, NZ)
“NZMA students bring with them a real sense of passion and drive for hospitality and catering into the work place. They are an asset to our service.”
Josh Coll, Staffing ManagerEden Park Catering
At NZMA we know that every student is ultimately looking for a
great job. That’s why we have our own dedicated employment
service, NZMA Employment. Comprised of highly-experienced
employment consultants, careers advisors and counsellors, the
NZMA Employment team is there to help you not just land a job -
but launch your career.
Their services are FREE to NZMA students and graduates and
include career guidance and planning, and assistance to become
‘work ready’. NZMA Employment will help you with your CV and
cover letters to ensure your applications get noticed. They’ll
teach you vital interview techniques and job search strategies.
They will also host regular employer functions, employment
workshops and seminars.
NZMA Employment is dedicated to assisting and supporting
you with all your employment goals, not just during your NZMA
studies, but long after you have graduated. As well as providing
work experience and internship opportunities, they will help you
gain relevant paid employment during your studies. That way
you can earn money and put into practice all the skills you are
learning in class. Gaining this New Zealand work experience will
prove hugely beneficial once you graduate and start looking for a
full-time role.
After you have completed your studies, NZMA Employment will
work hard to help you secure an excellent job. Everybody knows
that landing your dream job often comes down to contacts. These
are something that NZMA Employment has plenty of. NZMA
Employment has partnerships with many leading employers such
as SkyCity, The Hilton, Heritage Hotels, Eden Park, The Langham,
Bravo Hospitality and Stamford Plaza. When these companies
are looking for new staff, NZMA Employment is often their first
port of call. This means you’ll always be a step ahead of other job
seekers for these great roles.
Through NZMA, and our employment service, you can feel
confident that you will gain not only some excellent qualifications,
but also a great new career.
NZMA Employment is here to connect you with the right
organisation, the right people and the right career – and we have
the contacts and the expertise to help you ensure you achieve
your employment goals.
What Our Employers Have To SayPeneweta Kaisala
NZMA Certificate in Contact Centre and
Employment Skills
Level 3Moana Haare
NZMA Certificate in Contact Centre and
Employment Skills
Level 3
NZMA 3029 NZMA
NZMA Employment Success Stories
Auckland Central Campus “Wall of Success”, where we celebrate all our students who have found employment.
“At some schools you do a course, but once you finish you don’t know what to do with your qualifications and you don’t have any on-going support. That is one of the great things about NZMA. They have NZMA Employment, who are there to support you even after you’ve graduated. They really care about their students and want you to find a great job. They help you and guide you in the direction you want to go and they also have lots of great industry contacts. Nowadays I think you really need contacts to get a good job.”
Ben Tonga
National Certificate in Hospitality Level 4
NZMA Waikato Campus
Front of House, Babaganoush Turkish Restaurant and Cafe
“I have used NZMA Employment to help me update my CV and to approach different employers about jobs. I love my Redfish employment consultant. She’s fantastic! She even sent me off to Dress for Success so that I could get some appropriate interview clothes.”
KrystaScott
National Certificate in Hospitality Level 4
NZMA Waikato Campus
Part-time Cook, Vilagrad Vineyard and Winery
Graycey Taypeti
NZMA Certificate in Hospitality and
Employment Skills
Level 3