ORGANIZATIONAL ORGANIZATIONAL BEHAVIORBEHAVIOR

Recommended Books (BBA) Recommended Books (BBA)

Robbins, Stephen P. Organizational Behavior, 9th or the latest edition. (New Jersey Prentice Hall, Inc., 2001)

“Luthans, Fred. Organizational Behavior, Latest Edition. (NewYork: Mac Graw Hill, Inc., 1995)

Recommended Books (MBA)Recommended Books (MBA)

“Organizational Behavior” by Fred Luthans.

“Dimensions of Organizational Behavior” by Harbert.

“Organizational Behavior” by Huchanan David.

“Dimension of Organizational Behavior” Macmillan 1987, 2nd Edition.

COURSE OUTLINE (MBA)COURSE OUTLINE (MBA)

Role of the manager A system view of organizational behavior Organizational structure and authority Attitudes and job satisfaction Aptitude and perception Leadership processes and style Stress

COURSE OUTLINE (MBA)COURSE OUTLINE (MBA)

Communication Motivation, need and processes Learning concept and principles The group and its dynamics Organizational conflicts Decision making and control

Introduction to Introduction to Organizational BehaviorOrganizational Behavior

Chapter : 1

INTRODUCTION INTRODUCTION

O.B

Organizational Behavior +

Organizational Behavior Organizational Behavior

“A field of study that investigates the impact that individuals, groups and structure have on behavior within organizations, for the purpose of applying such knowledge towards improving an organization’s effectiveness”

Who are managers

?

Managers Managers

“Individuals who achieve goals through other people”

OR “The people who oversee the activities

of others and who are responsible for attaining goals in organizations”

Where managers work

?

OrganizationOrganization

“A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals”

What managers do ?What managers do ?

Managerial Functions

Managerial Roles

Managerial Skills

ManagerialActivities

ManagerialFunctions

Planning Organizing Leading Controlling

PlanningPlanning

“Includes defining goals, establishing strategy, and developing plans to co ordinate activities”

Organizing Organizing

“Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made”

LeadingLeading

“Includes motivating subordinates, directing others, selecting the most effective communication channels, and resolving conflicts”

ControllingControlling

“Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations”

Managerial Roles

Interpersonal Roles •Figureheard role•Leadership role

•Liason role

Information Roles•Monitor role

•Disseminator role•Spokesperson role

Decisional Role •Entrepreneur role

•Disturbance handlers•Resource allocators

• Negotiator

Managerial Skills

Technical Skills

Human Skills

Conceptual Skills

Technical SkillsTechnical Skills

“ The ability to apply specialized knowledge or expertise”

Human Skills Human Skills

“ The ability to work with, understand, and motivate other people, both individually and in groups”

Conceptual Skills Conceptual Skills

“ The mental ability to analyze and diagnose complex situations”

Managerial ActivitiesManagerial Activities

Traditional Management

Decision making Planning Controlling

Communication

Exchaning routine information

Processing paperwork

Managerial ActivitiesManagerial Activities

Human Resource Management

Motivating Disciplining Managing conflicts Staffing Training

Networking Socializing Politicking Interacting with

outsiders

Challenges and OpportunitiesChallenges and Opportunities for OB for OB

The creation of a Global The creation of a Global Village Village

“If u want to work effectively with the people having different culture, you will need to understand the cultural differences that might require managers to modify their practices”

Workforce Diversity Workforce Diversity

“The increasing heterogeneity of organizations with the inclusion of different groups”

Toward Improving Quality Toward Improving Quality and Productivityand Productivity

Total Quality Management Reengineering

Total Quality Management Total Quality Management

“A philosophy of management that is driven by the constant attainment of customer satisfaction through the continous improvement of all organizational processes”

Total Quality Management Total Quality Management

Intense focus on the customer Concern for continous improvement Improvement in the quality of everything

that organization does Accurate measurement Empowerment of emploees

Reengineering Reengineering

“Reconsiders how work would be done and the organization structured if they were being created from scrach”

Improving people SkillsImproving people Skills

“You will learn how to be an effective listners, the proper way to give performance feedback, how to delegate authority, and how to create effective teams”

From management control to From management control to EmpowermentEmpowerment

“Putting employess incharge of what they do is known as empowerment”

It is also changing leadership styles, power relationships, the way work is designed, and the way organizations are structured”

From stability to flexibilityFrom stability to flexibility

“Today, change is an ongoing activity for managers”

Improving Ethical Behavior Improving Ethical Behavior

“Ethical dilemma includes the situation in which an individual required to define right and wrong conduct”

Contributing disciplines to the Contributing disciplines to the OB fieldOB field

Psychology

Anthropology

Sociology

Political Science

Social Psychology

PsychologyPsychology

“The science that seeks to measure, explain, and sometimes change the behavior of humans and other animals”

SociologySociology

“The study of people in relation to their fellow human beings”

Social PsychologySocial Psychology

“An area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another”

Anthropology Anthropology

“The study of societies to learn about human beings and their activities”

Political science Political science

“The study of the behavior of individuals and groups within a political environment”

Developing an OB ModelDeveloping an OB Model

Organization systems level

Group level

Individual level

The dependent Variables

“A response that is affected by an independent variable”

Independent variables

“The presumed cause of some change in the dependent variable”

The dependent variablesThe dependent variables

•ProductivityA performance measure including

effectiveness & efficiency

•EffectivenessAchievement of goals

•EfficiencyThe ratio of effective output to the input required

to achieve it

The dependent variablesThe dependent variables

•AbsenteeismFailure to report to work

•TurnoverVoluntary and involuntary permanent withdrawal

from the organization

•Job satisfaction A general attitude towards one’s job; the difference

between the amount of rewards workers receiveand the amount they believe they should recieve

The independent variablesThe independent variables

Individual level variables

Group level variables

Organization systems level variables