Stewart L. Tubbs
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
10C H A P T E RC H A P T E R
Observing Group Process
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 2
Observing Group Process
• Glossary
• Case Study
• Observation Instruments
• The Systems Approach
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 3
Glossary
• Analyzing Group Process—a method for group
members to report their views of the group’s process.
• Functional Task Roles of Discussants—a method of recording which group members made comments that were task-oriented.
• Interaction Diagram—a graphic method for showing who talks to whom in a group discussion.
• Participant Rating Scale Form—a method for group participants to rate their group on a number of different dimensions.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 4
Glossary
• Postmeeting Reaction Form—a method for allowing participants to assess their view of the group’s effectiveness.
• Progress Report on Group Interaction—a method for measuring each group member’s perceptions of a group meeting.
• Self-Centered Roles of Discussants—a method of recording which group members made comments that were more self promoting than group promoting.
• Socio-Emotional Roles of Discussants—a method of recording which group members made comments that were more socially oriented. These comments often build the group members’ feelings.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 5
Glossary
• Team Diagnostic Questionnaire—a method of determining a group’s strengths and weaknesses from the viewpoint of the group members.
• The Collaborative Team Leader-Leader Version—a method for team leaders to assess their own group leadership effectiveness.
• The Collaborative Team Leader-Team Version—a method for team members to assess their group leader’s effectiveness.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 6
Observation Instruments
• All of us benefit from periodic observation and feedback.
• The instruments that follow are designed to structure your observations in such a way as to help you learn more about how your group is performing.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 7
Observation Instruments
• All-Purpose Discussion Rating Scale
Source: From Galanes, Adams, and Brilhart, 2000, p. 263.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 8
Observation Instruments
• Interaction Diagram
Source: From Wilson, 2002, pp. 295-96.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 9
Observation Instruments
• Functional Task Roles of Discussants
Source: From Wilson, 2002, p. 298. Based on K.D. Berne and P. Sheats (1948).
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 10
Observation Instruments
• Functional Socio-Emotional Roles of Discussants
Source: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 11
Observation Instruments
• Self-Centered Roles of Discussants
Source: From Wilson, 2002, p. 301. Based on K.D. Berne and P. Sheats (1948).
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 12
Observation Instruments
• Analyzing Group Process
Source: From Huszczo, 1996, pp. 47-48.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 13
Observation Instruments
• Team Diagnostic Questionnaire
Source: From Huszczo, 1996, pp. 43-45.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 14
Observation Instruments
• The Collaborative Team Leader-Leader Version
Source: From LaFasto and Larson, 2001, p. 151.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 15
Observation Instruments
• The Collaborative Team Leader-Team Version
Source: From LaFasto and Larson, 2001, p. 153.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 16
Observation Instruments
• Postmeeting Reaction Form
Source: From Galanes, Adams, and Brilhart, 2000, p. 267.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 17
Observation Instruments
• Participant Rating Scale Form
Source: From Galanes, Adams, and Brilhart, 2000, p. 267.
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 18
Observation Instruments
• Progress Report on Group Interaction
McGraw-Hill © 2004 The McGraw-Hill Companies, Inc. All rights reserved.
Slide 19
The Systems Approach
• The most effective way to behave either as a leader or as a participant in a group varies with the type of group and the group’s objectives.