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OCLC Contactdag 2016 • 6 oktober 2016
OCLC Community Center:Connect, Collaborate, Contribute
Andrew K. Pace
Executive DirectorWorldShare Community Development
Who is Andrew Pace?• I am a Librarian with a Humanities background
• BA , The University of Virginia; MSLS., The Catholic University of America
• Innovative Interfaces, Inc. (1996-1999): Mr. WebPac
• North Carolina State University Libraries, Head of IT (1999-2008)
• Libraryland author, speaker, consultant, and provocateur (1994–pres)• Blogger, “Hectic Pace,” (2006-present)
• Columnist, “Technically Speaking,” American Libraries (2004-2008)
• Contributing Editor, Smart Libraries Newsletter (2003-2004)
• Columnist, “Coming Full Circle,” Computers in Libraries (2000-2005)
• OCLC, 2008-present• “Father of WMS”
• Line of Business Director: Product portfolio responsibility for WorldShare Management Services, WorldShare License Manager, Ezproxy, CONTENTdm, Digital Archive, Shared Services (IDM, MSI, ServiceConfig, Alerts)
• WorldShare Community Development: increasing engagement with day-to-day OCLC product users as well as identifying key affinity groups in the library ecosystem
IGNORANCE ARROGANCE
Cooperation, Coordination, Collaboration
POWERED BY COLLABORATION
Shared infrastructure to manage and share resources across libraries
and across communities.
Shared data about the world’s libraries.
Find it and get it.
Shared communityof libraries, library users and partners, working
together to share the world’s knowledge.
Community
Development• Advisory groups
• Steering
committees
• Product pilots
• Focus groups
• UX reviews
The Power of Collaboration
Community
Development
Support
• Cohort
implementation
model
• Virtual roundtables
• Ask the Expert
webinars
• Community
contributed
documentation
The Power of Collaboration
Community
Development
Support
Data
Quality
• KB Cooperative
Management
The Power of Collaboration
Community
Development
SupportDeveloper
Network
Data
Quality
• API access
• Developers
Gallery
• Developer events
The Power of Collaboration
Community
Development
Support
Developer
Network
Data
Quality
Product Solutions• Shared policies (ILL)
• Shared collections
(Collection Manager)
• Shared licenses
(License Manager)
• Shared serials
patterns (WMS)
• Shared vendors
(WMS)
The Power of Collaboration
Community
Development
Support
Developer
Network
Data
Quality
Research
Product
Solutions
• Research Library
Partners
• Contextual Inquiry
• R & D working
groups
• Industry reports
• WebJunction
The Power of Collaboration
Community
Development
Support
Developer
Network
Data
Quality
Research
Effective
Use
Accelerated
Innovation
Impactful
ROI
=
Scalable
Solutions
Shared
Knowledge
Product
Solutions
The Power of Collaboration
It was helpful to talk to colleagues
from other institutions and to be able to share best practices.- Charlotte, NC
I wish there had been more time to discuss issues with various OCLC products.- Terre Haute, IN
And what’s especially nice, is that the problems discussed are so universal. That basically all those countries and all those organisations are dealing with the same issues.
- Netherlands, EMEARC ‘15
The impact of OCLC is big and that’s why meetings like this are important. Not only as OCLC’s customer day, but also as information day.
- Netherlands, Contact Day ‘14
Wish I could have attended more than one break-out session. I attended cataloging, but I also needed more information on ILL and Discovery since I also work in those areas. - Memphis, TN
oc.lc/community
• 7,398 unique
users; 2,791
unique institutions
• Over 5,200
discuss forum
posts and replies
• 360 enhancement
requests
18% of
accounts
are outside
the U.S.
Record Manager | Cataloging WS ILLDiscoveryWorldShare Management Services CONTENTdmEZproxy
WHAT’S IN MY COMMUNITY?
Recent
Discussions OCLC UpdatesImportant
Events
Seeking insightsJoin colleagues
OCLC News: Stay Informed
Discussions: Connect with Peers
GOT GREAT PRODUCT IDEAS?
I’ve got a
brilliant
idea!
Does anyone
else think it’s
brilliant?
• Description
• What problem are
you trying to solve
• Current workaround
1 of 2
Product team alerted
Market Need
Community Need
First Need
Enhancement Priorities
Market Need
Community Need
First Need
Enhancement Priorities
Robotic
Retrieval
System (RRS)
Market Need
Community Need
First Need
Enhancement Priorities
Market Need
Community Need
First Need Relevancy
algorithm
Enhancement Priorities
HOW DO I GET INVOLVED?
Interested in participating?
Contact: [email protected]
Community Roundtable | Ask the Expert webinars
Held virtually every quarter
Product areas:
• Discovery
• Record Manager
• Collection Manager
• Interlibrary Loan
• License Manager
• Acquisitions
• Circulation
Product Insight (Gathering) Sessions
WorldShare Product areas:
• Acquisitions Nov 8 | Feb 7 @ 2pm ET
• Circulation Nov 8 | Feb 7 @ 2pm ET
• Collection Manager Nov 14 | Feb 13 @2:30 ET
• Discovery Nov 15 | Feb 21 @11 am ET
• Interlibrary Loan Oct 25 | Feb 7 @1 pm ET
• License Manager Nov 8 | Feb 7 @ 2pm ET
• Record Manager Oct 12 | Jan 25 @ 2pm ET
• Reports & Analytics Oct 13 | Jan 12 @ 2pm ET
Product Insight (Gathering) Sessions: Next dates
In-person community events
First Global WMS Community and Users Group Meeting
Dublin, OH September 2016
User
Groups
Customer Days
Sommerfest 2016
Munich, Germany
WMS Community and Users Group Meeting
Melbourne, Australia, 2015
Dutch Contact Day, 2015
Connect. Library colleagues
& OCLC product teams
Collaborate. Workflows & Best Practices
Contribute. Ideas & Solutions
http://oc.lc/community
OCLC Community Center
Connect.Collaborate.Contribute.
Andrew K. PaceExecutive Director, WorldShare Community Development
@andrewkpace
