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Ms. Neziha BERZOUGA
Offshoring Promotion Dept. Head
« FIPA- TUNISIA
Hammamet, May 7th
, 2013
Offshoring Development Perspectives
‘New Tunisia-
New Opportunities’
Arab Forum on the ICT Sector ESCWA-ICTD /
BPO ITO
Voice
BPO
Data
R&D/Knowledge
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13,5
8.54.5
5.0
11.0
BPO Data
31,5
1,0
ITO
31,5
R&D /Knowledge
20,0
2,50,5 1,53,5
2,5
44,5
BPOVoice
BPOData
ITO
R&D /Knowledge
BPO Voix
2,5
3,03,0
Total, Graduates excluded
127,5
Univ.Graduates2
22,5
Total
150
Finance & Accountancy
HR
Procurement
Banks & Ensurences
Telecoms
Travel
ESTIMATIONS
French Voice
Italian Voice
R&D & general engineering
Knowledge
Aeronautics and automotive
ICT
Pharma & biotechnologies
Testing
Electronics
Software
Application developement
Application Maintenance
Helpdesk
Infrastructure maintenance
R&D Grads
ITO Grads
BPO Data Grads
BPO Voice Grads
Job creation by target segment on a ten year basis / In thousands
1 Hypothesis : within each segment (BPO Voice, BPO Data, ITO, R&D Knowledge), an estimation of jobs to created on the basis of each target market’s respective size 2 Hypothesis : Supervisory rate of 15% ( 10% of which of middle management)
Incentives
Talent Pool
Infrastructure Many projects are under way to build
class-A offices in Tunisia Tunis/Manouba/Sousse…
Public /Private initiatives to promoteTunisia as a site of choice for investors
Talent Pool Training & Education
Governance
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Free Trade Agreement
with EU Free Trade Agreementwith Turkey
Arab-Mediterranean A
greementAGADIR
Land connections with our immediate neighborsFree trade area between the border regions with Algeria and libyaDaily air connections to European capitalsDaily shipping links with the main European ports
The Global Information Technology Report
April 2012*19 °6.1
NRI 142countries
*50 °4.1
Importance of ICT in the State’s Vision
Quality of the Education System
ICT Priorisation by the Government
*25 °4.6 *21 °5,4
*41 °4.3
Use of social Networks
Innovation Capacity
*44 °3.4
1st in Africa
Availibility of the latesttechnologies
*57 °5,3
« The Global Information Technology
Report » - April 2012*Ranking ° Score
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97% of youth enrollment
365 000 students, 61% of whom are girls
70000 new graduates /year
33% of students are oriented towards computer
science.
30 R&D centers and 28 000researchers
Tunisia Assets:
National program to increase the engineering pool by raising the number of engineers to 9000 in the 2014 - 2015
academic year
Quality of the Education System1 = very weak – 7= very strong
Quality of Mathematics and Science 1 = very weak – 7= Excellent *- Among the best in the world
Tunisia Assets
Innovation Capacity1= very week ; 7 = very strong
Over 50000 students on ICT courses on University; about 14%
Over 13 000 IT graduates a year
Over 200 ICT university courses
More
than
25
years
48 %
Less
than
25
years
52 %
A Young Population
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SOURCE: Watson Wyatt Report, interviews, telecoms and internet operators
Tunisia 20.918.5
Egypt 18.0
Morocco 26.7
Poland 30.1
Romania 19.2
Czech Republic 39.7
Philippines 14.5
India 14.2
21.3
19.2
33.4
24.5
47.7
16.4
15.6
21.7
31.9
32.929.1
30.9
47.2
39.3
34.1
62.7
22.7
22.0
35.231.2
34.0
54.5
44.5
39.0
71.8
21.7
23.1
USD thousand p.a, 2010
Costs excluding incentives
Costs including incentives
Data Voice R&D / Knowledge IT
Bench-mark
Eastern Europe
North Africa
Total cost (including full payroll costs, telecoms, real estate etc.)
Date : 26/04/2012Pays : FRANCEPage(s) : 50-51Rubrique : Dossier NearshoreDiffusion : 44773Périodicité : Hebdomadaire
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Tunisia Assets: A World Class
Unfrustructure
Quality of Infrustructrue
1 : underdeveloped7 : efficient
3,94,0
4,3
5,05,3
6,2
5,6
Allemagne Tunisie Italie EgypteMarocR.Tchèque Turquie
Secured and divesified international connections. Different unerwater fibre
cables connecting Tunisia to Europe, Asia, Middle East and America
10 existing poles of competitiveness and 14 planned
9 airports and 7 commercial seaports
Service infrastructureat competitive rental costs
About one hundred industrial zones throughout the Tunisian territory and two operational business parks
150
220
270
270
320
200
260
110
USD p.a, 2010
SOURCE: Interviews, Ministry of Industry & Technoilogy
The cheapest real estate
prices of all benchmark,
Eastern European and
North African countries
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• Investment freedom
• Intellectual property protection
•Flexibility in recruitment procedures
•Free transfer of profits, capital and capital gains
•Simplified procedures of business creation within a
one-stop window
•Advantages for import and export
Agency for the Promotion of Industry and Innovation
Foreign Investment Promotion Agency
The Export Promotion Center
Support frameworkand incentives
5.5
Significant investment incentives
•10 years exemption of income tax
•Multiple tax incentives for exports and regional development
• Investment premium for industrial projects in areas of regional
•development and for tourism and agricultural projects
•State subsidy for employers’ contributions in areas of regional
•development
•State subsidy for infrastructure expenditure in areas of regional
•development
A favorable regulatory frameworkSupporting Agencies to Serve
Investors
ON WHOM YOU CAN RELY…
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An Adequat Support …An Efficient Network
22-01-2012Tunisia : Microsoft launched his
ICT Center of Educative Excellence
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www.investintunisia.tn
IN OUR NEW