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OFFICELINX TM Integration with Nortel Networks CS 1000 Version 10.6 (1) | Sep 2017.
OFFICELINXTM
Integration with Nortel Networks CS 1000
Version 10.6 (1) | Sep 2017.
Esna Officelinx Integration with Nortel Networks CS 1000
This document describes the configuration required to setup Nowith Esna Officelinx Unified Messaging System using SIP connecServer (SRS).
Contacting Esna™
Esna Technologies Inc.
30 West Beaver Creek Rd., Suite 101
Richmond Hill, ON. CANADA L4B 3K1
Tel: +1 905-707-9700
Fax: +1 905-707-9170
Website: www.esna.com
For hardware and software support, contact:
Tel: +1 905-707-1234E-mail: [email protected]
For documentation requests and feedback, contact:
E-mail: [email protected]
Copyright & TrademarksEsna Technologies Inc.30 West Beaver Creek Rd., Suite 101Richmond Hill, ON. CANADA L4B 3K1
Copyright © 1992-2017 by Esna Technologies Inc. All rights rese
Esna Officelinx Unified Communications Server is made availablagreement without express or implied warranties of any sort, inperformance or maintenance of the program.
While every effort has been made to ensure accuracy, Esna Techerrors or omissions contained within the documentation. The inchange without notice.
Esna software and related documentation may be used only in license Agreement and copied only to provide adequate backup
Other brands and products are trademarks or registered trademsuch.
INTEGRATION WITH
NORTEL NETWORKS CS 10002
rtel Networks Communication Server 1000 release 5.0 tion through a SIP Proxy Server (SPS) or SIP Redirect
rved.
e under the terms of the Esna Technologies Inc. license cluding, specifically, any warranties relating to the
nologies Inc. will not be liable for technical or editorial formation contained in this documentation is subject to
accordance with the terms of the Esna Technologies Inc. protection.
arks of their respective holders and should be noted as
Table of Contents
3 INTEGRATION WITH NORTEL NETWORKS CS 1000
3 INTRODUCTION
3 Requirements3 PBX or IP-PBX3 Esna Officelinx Unified Messaging Server
3 SUMMARY AND LIMITATIONS
4 PBX SETUP NOTES
4 CS 1000 Configuration Summary4 Configuration Assumptions
5 User Configuration
9 Routing Configuration for UM Pilot and Auto Attendant Numbers
13 Esna Officelinx Specific Element Manager Configuration
15 Adding an Entry for Officelinx on Sip Proxy Server (SPS)
18 TLS Setup
18 Fail-Over Configuration
18 Tested Phones
Esna Officelinx Integration with Nortel Networks CS 1000
ESNA OFFICELINX INTEGRATION
WITH NORTEL NETWORKS CS 10001
2Esna Officelinx Integration with Nortel Networks CS 1000
Esna Officelinx Integration with Nortel Networks CS 1000
Ch. 1 - Integration with Nortel Networks CS 1000
INTEGRATION WITH
NORTEL NETWORKS CS 1000Introduction
Requirements
PBX or IP-PBX
• MPLR23530 (patch) is required to be installed on the CS 1000 signaling server.
• MPLR23780 (patch for Linux) and MPLR24399 (patch for VxWorks) are required to be installed on the CS 1000 signaling server.
• MPLR24193 (patch) required to be installed on the CS 1000 call server.
• Nortel SIP Proxy Server (SPS) or SIP Redirect Server (SRS) must be used for direct SIP connection with Officelinx Unified Messaging.
Esna Officelinx Unified Messaging Server
Summary and LimitationsA check in this box indicates the UM feature set is fully functional when using the PBX/gateway in question.
• TLS is not supported with Esna Technologies Inc. Officelinx Unified Messaging.
• Secure RTP is not supported with Officelinx Unified Messaging.
• For direct SIP connection with Officelinx Unified Messaging, a Nortel SIP Proxy Server (SPS) or SIP Redirect Server (SRS) must be used.
Warning: These integration notes are created through internal testing and cannot be guaranteed for every deployment due to the variations between different sites. Some combinations may not work even if you follow the documentation as shown here. It is, therefore, recommended that you use this guide as a reference for your own configuration rather than to treat this document literally.
PBX Vendor Nortel Networks
Model CS 1000
Software Version Release 5.0
Telephony Signaling Direct SIP connection through Nortel SIP Proxy Server (SPS) or SIP Redirect Server (SRS)
Version 8.x
3
Integration with Nortel Networks CS 1000
PBX Setup Notes
CS 1000 Configuration Summary
Figure 1 summarizes the Unified Messaging setup used in this document. The following steps are required to enable Unified Messaging in a pre-configured CS 1000 SIP network:
• User Configuration on page 5
• Routing Configuration for UM Pilot and Auto Attendant Numbers on page 9
• Esna Officelinx Specific Element Manager Configuration on page 13
• Adding an Entry for Officelinx on Sip Proxy Server (SPS) on page 15
Configuration Assumptions
• Enterprise Common Manager or Element Manager is installed on the network.
• CS 1000 is pre-configured to support IP Phones and Trunks.
• Officelinx is configured with a UMDialPlan and associated UMIPGateway object. The UMIPGateway object should point to the IP address of the CS 1000 SIP Gateway.
IP Net
NRS
CS 1000
TOL 7.1+ UM System
Pilot Ext: 5000
Auto Attendant Ext: 5005 Ext: 4001 Ext: 4000
Figure 1: Nortel CS 1000 + Officelinx Unified Messaging Setup
OL 8.x
4Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
User ConfigurationConfiguration of the CS 1000 can be done through the Enterprise Common Manager or the CS 1000 Element Manager. The example illustrated in this document is based on CS 1000 Element Manager.
• Logon to the CS 1000 Element Manager.
• In the menu frame (left), navigate to Phones -> Reports.
• In the main display frame (right), click on Add.
Figure 2: Add User Phones
Figure 3: Configure User Phones
5Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Fill in the Number of phones.
• Select the appropriate Phone type.
• In this example, an IP phone of type 1140E is used.
• Check Automatically assign TN and click on the corresponding finder ( ) symbol.
• Configure the search parameters as illustrated in Figure 4 (above).
• Click on Search to obtain a list of unused terminal numbers (TN).
• Select an available TN and click on Assign.
Figure 4: Assign an Unused Terminal Number
6Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on Next on the main display frame.
• Configure the General Properties section as illustrated in Figure 5 (above).
Figure 5: User Configuration (General Properties)
Figure 6: User Configuration (Features and keys)
7Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Configure the Features section with the following values:CFXA (Call Forward External)AllowedCLS (Trunk/Call Access Restriction)UnrestrictedFDN (Call Fwd No Answer DN)5000 (UM Pilot Number)FNA (Call Forward No Answer)AllowedHFA (Hands Free)AllowedHTA (Hunting)AllowedHUNT (Hunt DN)5000 (UM Pilot Number)LNA (Last Number Redial)AllowedSFA (Second Level CFNA)Allowed
• Under the Keys section, configure Key No. 0 with the following values:Key TypeSCR – Single Call RingingDN4000 (Phone extension)
• Click on Finish to complete the user configuration.
8Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
Routing Configuration for UM Pilot and Auto Attendant NumbersSetup the Routing Configuration on the CS1000 to route the UM Pilot and Auto Attendant numbers over SIP to Esna Officelinx Unified Messaging. This is achieved by configuring:
• Route List Block
• Steering Code
To configure the Route List Block (RLB):
• In the menu frame, click on Dialing and Number Plans -> Electronic Switched Network.
Figure 7: Electronic Switched Network Page
9Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• In the main display frame, click on Route List Block (RLB).
• Add a new RLB by providing a new route book list index and click on to Add.
• ‘4’ is used as the route list block index in this example.
• Click on Edit beside the new RLB entry created.
• Configure the properties of the RLB with following values:Entry Number for the Route List (ENTR)0Route Number (ROUT)4
Figure 8: Create New Route List Blocks (NLB) Entry
Figure 9: RLB Configuration Page
10Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on Submit.
To configure the steering code:
• In the menu frame, click on Dialing and Number Plans -> Electronic Switched Network.
• In the main display frame, click on Distance Steering Code (DSC).
• Select option Add.
• Provide the initial digit of the UM pilot or/and Auto-Attendant extensions.
• In this example, ‘5’ is used since it is common to both the UM Pilot (5000) and Auto-Attendant (5005) extensions.
Figure 10: Add Distant Steering Code
11Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on to Add.
• Configure the properties of Distant Steering Code with the following values:Flexible Length Number of Digits (FLEN)4 (corresponds to the length of 5000)Route List to be Accessed (RLI)4 (corresponds to the RLB created)
• Click on Submit.
Figure 11: Configure Distant Steering Code
12Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
Esna Officelinx Specific Element Manager ConfigurationOfficelinx specific configuration would need to be done on the SIP GW as described below.
• In the menu frame, click on System -> IP Network -> Nodes: Servers, Media Cards.
• In the main display frame, look for the node entry which corresponds to the signaling server that will contact Officelinx Unified Messaging. This is the same signaling server which is configured as the Unified Messaging IP Gateway object under Officelinx configuration.
Figure 12: SIP Gateway Node Configuration
13Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on Edit… which corresponds to this node entry.
• Click to expand the Esna Technologies Unified Messaging tab as illustrated in the diagram above.
• Configure the properties under the tab with the following values:Subscriber Access Number5000Auto Attendant Number5005
• Click on Save and Transfer.
Figure 13: Esna Technologies Unified Messaging Node
14Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
Adding an Entry for Officelinx on Sip Proxy Server (SPS)This section describes the steps required to configure the SPS/SRS to add an Endpoint & Routes for Officelinx.
• Logon to SPS using the FQDN.
• Click on Common Manager -> Numbering Plans -> Endpoints in the menu.
• In the main display frame, ensure the Standby database radio button is selected.
Figure 14: Signaling Proxy Server – Main Page
15Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Under Gateway Endpoints, click on Add… to create an entry for Esna Officelinx Unified Messaging.
• Configure the properties of the endpoint with the following values:Endpoint NameOfficelinx (Unique Name)Endpoint authentication enabledAuthentication OffStatic endpoint address<IP Address of the OL Server>SIP supportStatic SIP endpointSIP TCP transport enabledCheckedSIP TCP port5060
Figure 15: New Endpoint Configuration (Part 1)
Figure 16: New Endpoint Configuration (Part 2)
16Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on Save.
• Go to Numbering Plans -> Routes.
• Click on Add… to create a new routing entry. The routing entry informs the SPS/SRS to route all calls for the UM Pilot Number and Auto Attendant Number to Officelinx Unified Messaging.
• Configure the following properties as illustrated in the diagram above:DN typePrivate level 9 Regional (CDP steering code)DN prefix5Route cost2
Figure 17: Add Routing Entry
Figure 18: Add Routing Entry
17Esna Officelinx Integration with Nortel Networks CS 1000
Integration with Nortel Networks CS 1000
• Click on Save.
• Go to System -> Database.
• Click on Cut Over, followed by Commit, to update the changes to the database.
TLS SetupNot supported.
Fail-Over ConfigurationDid not perform fail-over setup.
Tested PhonesAll CS 1000 supported telephones.
Figure 19: Commit Information to Database
18Esna Officelinx Integration with Nortel Networks CS 1000
