Oman Quality Network in Higher Education

Commitment-Making Improvements Happen

Amal Al AamriHead of Quality Assurance & Student Experience Office

OQNHE

• The Quality Audit took place in November 2010

• The QA Report was published in May 2011

Quality Audit

OQNHE MEC Approach in dealing with Recommendations &

Affirmations

In Consultation with Management Board, QA & SE Office categorized the Affirmations and Recommendations received

Tasks were assigned to the Departments Concerned

Each Department was requested to submit an Action Plan

Regular follow-up for the progress was done by QA & SE Office

OQNHE An Action Taken (Example 1)

Student Satisfaction SurveyModule Evaluation Survey

Alumni SurveyNew Student Survey

Regular Meetings with the Dean

its develop and implement mechanisms to better respond to feedback

from students and staff on the effectiveness of its academic support services

OQNHE

األولى المرحلةPhase 1

بالموضوع • المعني القسم مخاطبة• Contact the department concerned

الثانية المرحلةPhase 2

• ) العميد ) لمكتب رسمية بشكوى التقدم• Submit a (formal) complaint to Dean’s Office

الثالثة المرحلةPhase 3

النهائي • القرار إلصدار الكلية لعميد الشكوى تحويل• Transfer the complaint to the Dean for final decision

في حالة عدم

الرضاIf not

satisfied في حالة

عدم الرضاIf not

satisfied

An Action Taken (Example 2)

its processes for dealing with student complaints and grievances on a more formal

and clearly documented basis for all areas, providing feedback on action taken to

those concerned

OQNHE An Action Taken (Example 3)

GFP Student profiling – To keep track of student progression during the semester for GFP students

Dashboard with 20 indicators, so that the decision makers can get a quick glimpse of important indicators at MEC.

its review its approach to data collection and analysis to inform itsmanagement system and support its strategic and operational objectives

OQNHE An Action Taken (Example 4)

• The college signed MoU with a company called TAQNIYAT where they deal with the third party and provide the college with real projects for the students to implement.

its review its approach to student placements in order to support the student

learning experience in line with intended graduate attributes and the College’s

Mission

Real Time Projects made by Multimedia and Internet Technology specialization for major government and private organizations

OQNHE An Action Taken (Further Step)

Student Exchange Programme

OQNHE Ensuring Improvements

• What improvements were made as a result of QA work?

• Did those improvements achieve the desired result?

If it requires an Internal Action?!!!

Yes

If it requires an External Action ?!!!

Not Really

OQNHE

Thank You ….