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© 2002 IBM Corporation© 2004 IBM Corporation
IBM On Demand Automation
On Demand Automation:Cutting Costs While Increasing Flexibility and Service Quality
Brian HillierAutomation Solutions Sales Executive
© 2004 IBM Corporation 2
On Demand Business…
An on demand business is an enterprise whose business processes—integrated
end-to-end across the company and with key partners, suppliers and customers—can
respond with flexibility and speed to customer demand, market opportunity or
external threat.
© 2004 IBM Corporation 3
Where to Focus First?
Flexible Financial & Delivery Options
ENTRY
ENTRY
Where you start depends on YOUR organization’s priorities.
Increasing flexibility is the key—business models, processes, infrastructure, plus financing and delivery
Increasing flexibility is the key—business models, processes, infrastructure, plus financing and delivery
BusinessTransformation
On DemandOperating
Environment
Business Processes
© 2004 IBM Corporation 4
Reduce complexity and cost of IT management based on business policies through Automationand Virtualization technologies.
Business flexibility through integration of people, processes and information within and beyond the enterprise
On Demand Automation Helps you Build an On Demand Operating Environment
Infrastructure Management
Integration
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Demonstrate and Measure IT Value to the Business
Demonstrate Business Value with On Demand Automation
On Demand AutomationManage and optimize operational processes and IT services based on business policies by automatically sensing and responding to changes
Improve Service Levels (QoS)
Increase Business Flexibility toSupport Change & InnovationReduce Cost and
Increase Productivity
Source: e-business on demand attributes and capabilities study, IBM 2003
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* Powered by Autonomic Computing
The IBM Infrastructure Management Blueprint*On Demand Automation Enhances Your IT Capabilities
Business Service Management
Infrastructure Orchestration
Availability OptimizationSecurity Provisioning
Resource Virtualization
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Ensure Health and appropriate functioning of IT
Protect information assets, confidentiality and data integrity
Ensure most productive utilization of IT
Make available right resources to right processes and people
Availability OptimizationSecurity Provisioning
Resource Virtualization
Single, consolidated, logical view of and easy access to all available resources in a network
27-32% savings triage time25-35% higher first call close
35-40% reduced admin time35-40% reduced access time
20-25% greater utilization40-50% fewer batch restarts
15-35% less capital outlay25-30% reduced staff req’ts
10-25% saving in physical consolidationIncreased storage utilization up to 3X
The IBM Infrastructure Management BlueprintOn Demand Automation Delivers Measurable Value
Sense, triggers, respond according to business goals
Infrastructure Orchestration
Increase resource utilization avg. from 20% - 50%30-40% reduced admin time
Manage using business priority, manage service levels
Business Service Management
15-30% savings on time for root cause determination, downtime
40-50% savings in SLA reporting
© 2004 IBM Corporation 8
Star Technology is totally committed to a total on demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent ThinkDynamic Orchestrator is the tool we need to get us there.
— Mark Lamb, Technical Director, Managed Services, Star Technology Group
“”
On Demand Automation: Delivery Continues
2003Levels of
Automation
On Demand Automation Blueprint/
ODOE Ann.
ThinkDynamic Acquisition
Project Symphony
2004
Security Alliance –IBM/Cisco
OPAL
Candle Acquisition
IBM Virtualization Engine
New On Demand Automation Offerings
© 2004 IBM Corporation 9
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On Demand Automation: Evolution, Not Revolution
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Basic
Managed
Predictive
Adaptive
Autonomic
Levels of Automation
© 2004 IBM Corporation 10
GovernIntelligent OrchestrationWeb Infrastructure Orchestration
CorrelateEvent ManagementSystem AutomationWorkload SchedulingCapacity PlanningProvisioningBusiness ServiceManagement
SenseInventoryMonitoringRemote ManagementAccess ManagementDirectory IntegrationBackup / RestoreVirtualization
Improving IT Operations Improving Business Flexibility
Based on IT Process Models (ITIL, CMM, etc.)
Improve Service Levels (QoS)
Increase Business Flexibility toSupport Change & InnovationReduce Cost and
Increase Productivity
Levels of Automation
IntegratedData Model
Change
ProvisioningDistributionIdentity ManagementInformation IntegrationBusiness Integration
On Demand Automation Addresses your Needs
© 2004 IBM Corporation 11
New On Demand Automation Offerings and Partners!Increase productivity, business flexibility, and service levels
Improving IT Operations Improving Business Flexibility
BasicBasic Managed Predictive Adaptive Autonomic
Infrastructure SimplificationIdentity ManagementSystem Automation
Provisioning (Storage, Server, Software, Grid)
Patch ManagementTest Environment
Virtualization Engine
Compliance Industry OfferingsIGS Automation Assessment
Intelligent Orchestration
“IBM is the most credible sponsor of On Demand Automation – 88% of respondents likely or very likely to invest in blueprint”
— SWG MI Study 200415 New OPAL
Partners!
15 New OPAL
Partners!
© 2004 IBM Corporation 12
Automate Complex Tasks IBM Tivoli Provisioning Solutions
CapabilitiesNew workflows: HP/UX, MS-Exchange, Active Directory, SQL, DB2, VMware, SAP, Siebel, CitrixTest environment automationPatch management
CapabilitiesQuick and consistent recovery of failed resources and whole applicationsAutomated high availability solution for SAP - avoid single point of failure and data loss
CapabilitiesNew platforms: Linux SuSE 8 for IBM iSeries, Solaris v9, Windows 2003One button provisioning for IBM xSeriesIBM Virtualization Engine
CapabilitiesAutomates connection between server and storageLeverages TotalStorageProductivity Center for:
– Storage administration/ provisioning across heterogeneous environments (IBM, HPQ, Hitachi, EMC, Cisco, Brocade, McDATA)
– Capacity provisioning for IBM devices (ESS, FASTt, SVC)
Storage Capacity Provisioning
Heterogeneous Server Provisioning Software Provisioning High Availability
Automation
Provisions and configures servers, storage, networks, applications and resources, automating best practice IT processes
Powered by TPM
Tivoli Provisioning Manager, Tivoli Intelligent Orchestrator, Tivoli Configuration Manager, Tivoli System Automation
Change
EnhancedEnhanced
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Recovery without high cost of dedicated redundant infrastructureUse existing test infrastructure for DR, or use existing DR infrastructure for test
Test 1 Test 3Test 2 Test 4 Test 5 Test N
ResourcePool
Orchestrator ElementalToolsCode/Data
AutomatedBest Practices
DR 1
DisasterDeclaration
BusinessPolicies
Metrics
Example Scenario: Cost Effective Data Resiliency
DR 2
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IBM Tivoli Provisioning Manager DemoThe quick deployment of Servers, Applications, and Middleware is an absolute
necessity in today’s IT environment
IBM Tivoli Provisioning manager enables
quicker and easier deployment of IT
resources in response to end user’s demands
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Platform for virtualization to manage and allocatesystem resources
Manage and allocate pools of storage resources in an optimized way
Seamless infrastructure changes improves application availability
Data Pooling and Heterogeneous Management
Resource provisioning*responds to capacity needs
SystemsTechnologies
Operating Systems
System Services
IBMVirtualization
Engine™
Integrated and lab tested systems technologies and services with servers and storage that simplifies infrastructure and reduces management complexity.
Automate and Virtualize Systems and Storage ProcessesIBM Virtualization Engine
Resource provisioning*respond to workload demand
Manage memory, CPUs, adapters, partitions and OSsdynamically within a system
Workload distribution speed access, increase utilization
Workload Managementacross enterprise
Powered by TPM
Sense/Change
NewNew
*
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New Partners join OPAL! Ecosystem of On Demand Automation Enabled Applications
New workflows in the IBM On Demand Automation Catalog
15 new partners to add more application provisioning
300 workflows for faster installs and automated on demand expertise
Updates IT infrastructure in hours
The OPAL program is strategically aligned with E.piphany's efforts to deliver marketing, sales and service solutions that optimize every customer interaction and are fully enabled for on demand.
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”― Jonathan AlexanderVice President, Product
Marketing and ManagementE.piphany, Inc.
OPAL Reduces Time To Market And Increases ROI
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• Enables the tracking and reporting of usage for infrastructure planning and accounting
• Maintaining high performance and availability of SAP servers during periods of peak workload in support of service level agreements
Automate Provisioning of SAP Application ServersIBM Dynamic Infrastructure for mySAP Business Suite
IBM eServerIBM Virtualization Engine
- Powered by Tivoli Provisioning Manager
IBM DB2, SAP DB ServerIGS and ITS Service Offerings
Solution Elements
Automate provisioning of SAP Application servers dynamically based on service level agreements (SLAs) and business policies
Supports customers using SAP as an in-house application or customers who are providing SAP systems as a service offering to their customers
Change
NewNew
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IBM On Demand Automation behind the scene:Cut storage provisioning time from days to minutes!Automated push out of patches and upgrades to 40,000 desktops overnightCitrix provisioning
IBM On Demand Automation behind the scene:Cut storage provisioning time from days to minutes!Automated push out of patches and upgrades to 40,000 desktops overnightCitrix provisioning
Kaiser Permanente: Responding to 11 million Members While Lowering Costs by $10+ million
Reduce Cost andIncrease Productivity
Solution
Products used: IBM eServer, IBM Tivoli Storage Resource Manager, IBM Tivoli Provisioning Manager, IBM Tivoli Configuration Manager, IBM Tivoli Business Systems Manager
Competitiveness with raising healthcare costs Increase servers usage of 20%-30%End-to-end control and measure of operational costs Flexible systems and infrastructure to respond dynamically to business changes
Challenges
“With IBM Tivoli Intelligent Orchestrator & Provisioning Manager we can quickly identify potential SLA issues and address automatically.”
- Jim Muray, Director and Managing Enterprise Architect, Kaiser Permanente
© 2004 IBM Corporation 19
Improve ServiceLevels (QoS)
IBM On Demand Automation behind the scene:Consolidated from 6 data centers into 2
1.5TB data automatically distributed 50+ man/year savings
New business functions deployed several times per week 4000+ branches
99.97% availability of critical banking systems
Optimize complex mainframe and distributed environment
– 5000+ servers, 4000+ ATMs, 65000+ desktops, 4000 network devices
Monitor and exceed SLAsDeliver new business functions faster
“IBM Automation enabled HBOS to significantly reduce operation costs. It provided information we need to have meaningful dialogue with business application owners to measure and improve service levels.”
— Samantha Hartley, IT Services, HBOS plc
Challenges Solution
Products Used: IBM WebSphere MQ, IBM Global Services - ITS, IBM Tivoli Service Level Advisor, IBM Tivoli Monitoring Family, IBM Tivoli Configuration Manager, IBM Tivoli Storage Manager
HBOS plc: Higher Service Levels with 99.97% Availability of Mission Critical Systems
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Provide highly reliable infrastructure– WW auctions 24x7
Manage fast business growth – 104.8 million users
Deploy new services real-time – 328 million listings
IBM WebSphere Application Server, IBM WebSphere Studio Application DeveloperIBM Global Services, IBM Tivoli Business Systems Manager, IBM Tivoli Configuration Manager, IBM Tivoli Monitoring Family
IBM On Demand Automation behind the scene:Automated deployment process for all the servers in less than 12 weeks
Cut time to remove and reactivate a system from 20 to 4 minutes
Reduced application downtime due to rollouts
“The IBM On Demand Automation roadmap will help us move to full-automation and gain new levels of resiliency, efficiency, responsiveness, and flexibility” — Mark Hydar, Manager Enterprise Management Systems, eBay
eBay: Continuing the On Demand Journey with 60,000 Transactions Per Second
Challenges
Solution
Challenges
Solution
Increase Business Flexibility
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Customers Recognize IBM as the On Demand Automation Leader that Knows Their Business and Industry
96 of Top 100 Financial Institutions
Travel & Transportation
96% of Government Agencies
All Top 10 US Telco Companies
9 of 10 Healthcare Companies
Entertainment
Retail & Distribution – 8 of 10 Top Retailers
7 of top 10 Petroleum Companies
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Choice and Flexibility in Deploying On Demand Automation Solutions
Range of Business Partner and IBM Global Services to help you maximize your On Demand Automation initiatives
A global ecosystem of partners providing On Demand Automation Services including:
Application development and systems integrationBusiness continuityIT infrastructure managementOptimizing supply chains and operationsBusiness compliance consulting
Business Partner Services IBM Services
IBM Tivoli Quick Start Services
Automation Assessment Workshops
IGS Services for:
Orchestration & Provisioning
Optimization & Consolidation
Resiliency and Security
Application Management
Flexible Support Option
Virtual Server and Storage Services
Infrastructure Design Services
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IT Objectives
MarketConditions
Corporate Goals
Business PAINs
PLAN & PRIORITIZECustomisedRoadmap toOn Demand
BUSINESS CASEInvestment and
Returns
IT Transformation
IMPLEMENTATION
How? Your Route to On Demand Automation
Gap AnalysisASSESSMENT
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Learn more about the new on demand automation offerings– ibm.com/software/automation/offers
Look at how customers like you gain value from on demand Automation
– Case studies (Avis, eBay, HBOS, US Open)– User groups – www.tivoli-ug.org
Talk to your IBM sales rep or business partners about a freeOn Demand Automation Assessment
Take the next steps now…
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Automation helps you move to the On Demand world
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Thank You
