Onetoonetext - Multi - Operator Live Chat Support Software

Date post:	19-May-2015
Category:	Business
Upload:	aj-square-inc
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Key Features of One to One Text Live Chat Support Tool Hosted SaaS - Pay as you go Model Multi-operator Support Desktop Tool for Operators Multiple Departments Complete Visitor Monitoring & Tracking Use in Multiple Website Easy to install embed code Call Alerts (sound & pop-up) Canned Response Operator-to-Operator Call Transfer Operator Feedback Chat History to Email File Sharing Chat History Stored in Backoffice Daily & Weekly Reports Customizable Chat Icons Offline / Online / Busy Mode Missed Call Alerts Customizable Invitation Form One-to-One-Text is a Multi-Operator Live Chat Support tool. The tool enables you to instantly communicate with potential customers visiting your website. The live chat application also acts as Visitor Monitor Tool and helps you to know the geolocation, browser info, pages visited & time spent on the pages. With one to one text you have effective communication. You can also co-browse and share files. The in-built features like Canned Responses, Operator-Operator Call Transfer, Visitor History, Operator Feedback and Call Alerts are increasing your support team's productivity. The application is reliable, secure, easy to install & get started. 30 Days FREE Trail Available. Check it now. OnetoOnetext – Real Time Support OnetoOnetext feature gives businesses the ability to give solution for your customers, capture information on website visitors and assist more customers concurrently. Customers can initiate OnetoOnetext via the portal or directly from your website. As agents receive OnetoOnetext requests, Smarter Track suggests solutions from relevant knowledge base articles and ticket resolutions, thereby reducing research time and improving overall response time. To access your OnetoOnetext, click the OnetoOnetext support icon . Depending on the role you are assigned Multiple Operators , Visitors With Easy Identifiers: In OnetoOnetext a chat operator can easily handle multiple visitors and operator details. An easy status update of visitor activity like “party is typing” and “new message received” provides real time status to the chat operator. Operator list Bar Each operator tab has a status notifier and view of all active chat rooms. Sent mail to operator Invite to chat : Operator-to-operator and chat conferencing Compose Mail to Operator : Click the mail button to compose a message to another operator. Operator-to-Operator Chats : Initiate chats with other operators in separate chat rooms to request assistance or exchange important information. This feature allows your multiple OnetoOne chat operators to seamlessly communicate with each other. The list of all available operators is categorically displayed according to departments. Each operator can select an operator from the list and start the chat session

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