ONETOUCH™ AT NETWORK ASSISTANT
NEWS BRIEFING PRESENTATION(EMBARGOED UNTIL 6/6/12)
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TROUBLE STARTS AT THE EDGE
• Most network trouble tickets start where the client device is connected to the network- Examples: PC, IP phone, printer, POS terminal, industrial equipment
controller, medical imager
• Common issues- “doesn’t work,” “can’t connect,” “files unreachable,” “application
unresponsive,” “the network is slow”
A NEW PARADIGM FOR TROUBLESHOOTING
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OneTouch
TodayAutoTestTrou-bleshoot
• Use 2 or more tools 47% of the time
• More than four hours required 28% of the time
• 48% of organizations average more than four hours to close trouble tickets
• Staff spends 25% of time solving problems• 72% employ no standardized process• 46% under pressure to reduce trouble ticket
time
• 41% of issues require collaboration
• 19% require packet capture
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SOLUTION
Announcing the OneTouch™ AT Network Assistant:
Troubleshoots the most common network issues in about a minute from the client to cloud.
ALL-IN-ONE• Handheld troubleshooter for Gigabit copper,
fiber optic and Wi-Fi networks
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Dual 10/100/1000 Mbps RJ45 ports
SD memory card slot
USB-A connector
Li-Ion battery
Rugged, field-hardened chassis
Color touch-screen
External antenna connection
Built-in Wi-Fi adapter
10/100 Mbps RJ45 management port
Activity LEDs
Dual 100/1000 Mbps fiber optic SFP ports
Micro-USB connector
Network performance from client to cloud
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From the cable
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To the Wired InfrastructureTo the Wi-Fi InfrastructureTo the Gateway
Network Services
And including Local Services
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Wi-Fi Performance Downstream
Network Services
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Wi-Fi Performance Upstream
Network Services
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Network Services
Local Data Center
Corporate Data Center
Local ApplicationsThe Corporate CloudThe Public CloudDiscovery
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TURN NOVICES INTO EXPERTS
• Standardized test scripts, “Profiles,” tailored for specific networks, services, apps and users
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GET ANSWERS IN SECONDS
• 1-touch AutoTest
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INTUITIVE USER INTERFACE
• Pass/fail indicators & performance breakdown
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PERFORMANCE BREAKDOWNLookup www.google.com
Google = 74.125.224.82
DNS Lookup83ms
TCP SYN (80) 74.125.224.82
TCP SYN/ACK
TCP Connect75ms
HTTP GET
HTTP First Packet
Data Start83ms
HTTP 200 OK
HTTP 2nd … n Packets
Total Time362ms
Data Bytes44K
Rate2.9Mbps
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PROVE WI-FI NETWORK OPERATION
• Veri-Fi™ Wi-Fi test
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ANALYZE WI-FI
• Networks, APs, clients and channels
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PACKET LEVEL TROUBLESHOOTING
• Capture packets single ended and inline• Cu/FO, aggregate, filter, slice
Analyze Captures on a PC or OptiView
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STREAMLINE COLLABORATION
• Share captures and manage remotely
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ADDITIONAL BUILT-IN TOOLS
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CUSTOMER TESTIMONIALS
“very practical and versatile, easy to use, and capable to meet different levels of expertise and requirements. The ability to capture in inline mode and to save on external SD cards, is also of tremendous value.”
“Wow – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face, we’re ready.”
The Value of OneTouch AT Troubleshooting
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1 HOUR IN ABOUT A MINUTEStep OneTouch Time Old Way Time
Wired Test AutoTest
One Minute AutoTest
Test-a-thon 5 min
Wireless Test ConnectVeri-Fi
ConnectiPerf
1 min5 min
Application Response App Tests Protocol analyzer
+ user30 min setup15 min per app
Demonstration
ConfigureAutoTest
A NEW PARADIGM FOR TROUBLESHOOTING
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OneTouch
TodayAutoTestTrou-bleshoot
• Use 2 or more tools 47% of the time
• 63% take longer than one hour• More than four hours required
28% of the time
• 48% of organizations average more than four hours to trouble tickets
• Staff spends 25% of time solving problems• 72% employ no standardized process• 46% under pressure to reduce trouble ticket
time
• 41% of issues require collaboration
• 19% require packet capture
• Autotest: Finds most problems in one minute
• One hour of testing in a minute
• Replaces multiple tools and tests, trial-and-error troubleshooting
• Standardized testing for all techs
• Single tool to test from the cable to app performance
• In-depth wired and wi-fi testing
• Web remote interfaces speeds and simplifies collaboration (less phone tag)
• In-line packet capture saves time as compared to taps, mirroring, etc.
• Simple, detailed reporting