OpenAir Company and Product Overview

About OpenAir

•  Focused exclusively on Professional Services Automation since 1999

•  World leader in resource management applications and processes

•  Successful track record deploying and supporting enterprise organizations

•  SAS 70 type II Certified, 4 years

•  Subsidiary of NetSuite (NYSE:N) –  $140M Rev and $130M in Cash

Where Are We?

San Mateo

Sydney

London Toronto

Singapore

Tokyo

Manila

Corporate Headquarters San Mateo, CA USA

Worldwide Locations Toronto Sydney, Australia Singapore London Denver Japan Manila, Philippines Boston Austin

More than 970 employees* $152.5 million* in annual revenue *As of 2008 revenue year end

Boston

Austin

Denver

PSA Centers

Billing & Revenue

Resource Management

Project Management Time & Expense

Tracking

Reporting & Analysis

Demand Planning

OpenAir Services Value Chain

  Project Planning   Capacity Planning   Margin Calculation

  Skill Management   Resource Allocation   Utilization Monitoring

  Project Tracking   Task Assignments   Project Reporting   Project Financials

  T&E Entry   T&E Approval   T&E Compliance

  Billing Rules   Revenue Rules   Approvals   Invoicing

  Utilization reporting   Financial reporting   Status reporting   Project Profitability

OpenAir Solves Key Challenges

Challenge OpenAir Solution Client Benefit

• Manual processes • Automated, scalable workflows

• Reduction in cycle time, errors, and admin cost

• Reactive project metrics

• Real time, actionable performance metrics

•  Increased on-time, on-budget delivery

• Limited visibility into utilization

• Tools to effectively allocate resources

•  Increased resource utilization

• PS data housed in disconnected silos

•  Integrated platform • Consistent, accessible data

• Poor system availability, accessibility

• Web native, accessed over the internet

• Ubiquitous accessibility

Select OpenAir Clients

High-Level Resources Workflow

Resource Requests

Routed to correct RM

Identify Resources

View Availability

Known 1

Unknown Search

2

• Job code • Skills • Availability

Approval Required?

• Soft Book • Hard Book

Book No

Approve

Yes

Manage Bookings

• Confirm • Modify

Monitor

• Utilization • Capacity • Status None

Book Generic

3

• Placeholder • Revisit

User Input

• Timesheets • Skills Updates

OpenAir Adapts to Your Company

OpenAir is highly configurable to meet your needs •  Custom detail fields and calculated fields •  Default form fields •  Project templates •  Invoice templates •  Company specific terminology •  Configurable reports •  Customizable electronic approval processes

Limit the scope of each user through a variety of features •  Roles •  Filter sets •  Role based form permissions •  Module access

User Options – Accessing OpenAir

Any machine

Any browser

ONLINE

OFFLINE

Any time

% of OpenAir Customers that would recommend OA to another

92%

“OpenAir has been the single most customer responsive company I have ever worked with…I have never experienced a customer support situation like this in my career, not ever.”

- Jodi Cicci, Former Director of US Project Management Office, Software AG

OA Client Support Infrastructure

-  Technical Support -  Live answers to simple and complex

product questions -  Client Management

-  Internal advocate to help elevate your use of the system

-  User Forum, Events, Guides, Webinars -  Training and best practices

We Have Happy Customers

Representative OpenAir Integrations

The ability to seamlessly integrate OpenAir into broader system environments allows our clients to preserve their investment in other applications.

>  Proven capabilities integrating with the leading point and ERP solutions

>  Robust integration technologies >  SOAP API >  XML API >  Integration Manager (CSV files)

>  Deep systems integration expertise across a broad range of system environments

>  Integration with American Express and Microsoft Project

CRM

HR / Payroll

Financials

Reporting

OpenAir Enables Sarbanes-Oxley & DCAA Compliance

Select OpenAir features that support regulations •  Password security and audit trail of system access history •  Time tracking by task against a defined overall budget •  Configurable approval processes •  Tracking of employee time to unlimited levels of detail •  Default and override billing rates per contract terms •  Full cost transfer functionality •  Role based permissions to limit user access •  Proven integrations with payroll and financial packages

We deliberately constructed our procedures, leveraging the OpenAir capabilities around resource assignment, around time entry, and around supervisor approval; these steps all had to be consistent with our organizational structure. I am happy to say that we passed the first round of the DCAA audits. - Joe Carella, Former Senior Director, AstraZeneca

Security and Performance Data Entry & Migration:128 bit SSL encryptionThree tiered login process VeriSign (http://www.verisign.com) secured

On-Site Security and Integrity:Savvis Communications (http://www.savvis.com) SAS 70 certifiedCisco load balancing technologyPartitioned database for each customerEscrow account option with respect to source codes

Backup – Four Tier Stategy:Real time backup – Rackspace Hosting (http://www.rackspace.com) Daily local backupDaily remote backupRemote offsite backup with five week retention period

LAMP Architecture:Linux OSApacheMySQLPerl

Description Easily view who is available to work on projects. Hover over chart to view booking details.

Resources: Availability

Description Search for resources based on skills and/or availability.

Resources: Skills Searching

Description Monitor utilization (historical or forecast) in percentage (shown) or hourly figures. Easily customize the chart by overlaying hierarchies, adding sub-totals, changing the period, or adding detailed fields and color coding.

Resources: Utilization

Description Track detailed time entries from any internet connection or via our offline tool.

Timesheets

Description View real time project metrics with insight into planned vs. actual performance.

Projects: Summary

Description Detailed work breakdown structures provide managers, executives, and clients with visibility into project delivery.

Projects: Gantt View

Description Robust billing rules provide solutions to even the most complex contracts.

Projects: Billing Rules

Description Revenue forecast reports support “What If” scenarios and provide an accurate picture of future billings.

Projects: Forecasting

Description OpenAir Workspaces provide a readily accessible forum for knowledge management.

Workspaces