Open Data Strategies & Mobile Government (GCC Perspective)

Open Data Strategies & M-Government Transformation

Open Data Strategies & M-Government Transformation GCC Perspective

Dr. Usman Zafar Country Manager – MENA [email protected]

Abu Dhabi, 28.04.2014


]init[ in a Minute

Specializing in IT Solutions for Governments, Administrations, NGOs, Financial Institutions and Businesses since its Founding (1995)

Privately Held & Technology Independent

Over 400 Employees in five Departments:

Applications & Platforms

Consulting

Content & Media Services

Creative & Portals

Operations

Business Volume 2011: 50 Million Euro (thereof over 80% in public sector)

Certified Quality Management (ISO 9001:2000) and Certified IT Security Operations Management (ISO 27001)


Linked Open Data is data which is...

...but how to benefit from that?


Open Government Data is...

... Linked Open Data in the

Open Government domain.


Open Government Data can be used for boosting Smart Government initiatives

Transparency

Participation

Collaboration

Open Access to data

Provision of Open Standards

Ensuring interoperability


Open Gov Data portals conquering the world...

Open Data portals of Cities, Regions, Countries, the EU, ...


The LOD Cloud is growing...

Richard Cyganiak and Anja Jentzsch. http://lod-cloud.net/


Mobile apps for citizens are increasing...


Benefits of Open Government Data could be…

Public administration

Industry

Open Government Data

Research Citizen

New / additional services New and changed business areas New turnover chances

Industry

Transparency Participation Political forming of opinion Increase of the capability to act New services

Citizen

Data exchange stronger data usage Optimization of the processes Speed up of the coordination

Public administration Better data accessibility Increase of the quality of scientific findings Speed up of the innovation process

Research


Where to start?


1) Define your goals and work out a strategy


2) Arrange planned activities and milestones within an Open Government Data framework

Methodology Applications & Tools

Create the basis

Publish data

Integrate & consume data Main

tain

openness

Processing and manipulation tools

Visualization tools & applications

Infr

ast

ruct

ure

Data

port

al


Transparency

3) Reach out for the ‘right people‘ and connect with them

informs oneself and benefits economically from the data

participates in the economically relevant

activities and process of the public administration

participates in the citizen-friendly processes of the public administration

informs oneself

work with the public administration

industry citizen

citizen

Participation

Collaboration

Open Gov Data Portal

industry

&


Berlin, 10.09.2012 [email protected]

How to publish Open Data? A quick guide.


1) Create the basis for an OGD initiative

Create the basis

Inform, clarify, teach, and convince stakeholders

Linked Open Data strategy as part of an open government policy

Creation of long-term, sustainable concept for data processing,

maintenance, and publishing


2) What type of data is demanded? What type of data is available?

Industry

Citizens

Public administration

Research

Publish data


3) Follow the main steps towards publication

• Analysis and selection of data

• Development of a URI concept

• Identification and development of schemas

•Transformation •Semantification / Annotation

•Enhancement

• Linking • Publication

Publish data


Collection

A3 Technical aspects

• Structured raw data in machine-readable formats, such as:

• previously published data

• data already published as open data

• raw data, which serve as the basis for online data

A2 Content aspects

• Data with links to other information / data, e.g.

• geo-information

• time

• topics

• industrial sector

• political parties

A1 Organizational aspects

• Data that can be published without restrictions (licenses, rights, etc.)

• Non-personal data

• Analysis and selection of data Spotlight on step A:


Collection A

Collection C

Collection B

B • Development of the main URI for

a data set

• Identification of concepts with URIs

http://bmwi.offene-daten.de /doc/7656

http://bmwi.offene-daten.de/doc/74599

C • Identification of global

vocabularies

• Development of individual schemas and vocabularies

FOAF

• Development of a URI concept

• Identification and development of schemas

Publish data


E • Linking the dataset with

existing vocabularies and datasets

• Transformation • Semantification/

annotation

• Linking

D • Transformation of the dataset into

an open, machine-readable format

• creation of structured data from unstructured data

• annotation, enhancement, and RDF-izing of data sets

Collection A

Collection C

Collection B

RDF Data

RDF Data

RDF Data

RDF schema

RDF schema

RDF schema

FOAF

Publish data


• Publication

F1 • Publication of datasets and

associated metadata

• Publication of datasets in various open formats

• Provisioning of datasets through APIs (e.g. SPARQL endpoint)

Primary data publication F2

Sustainable publication process

• Design a process-oriented, organizational concept for sustainable data processing, release, and publication

• Implementation and monitoring of the concept

Publish data


What‘s Going on in E-Government

Government Web Presence

Electronic Government

Smart Government

Full eSociety Integration

Information Systems eServices & Transactions

„Business Card“ Who we are

Contacts


We live in a mobile world: everything, everywhere, at any time


Internet usage worldwide

Source: http://www.smartinsights.com/

http://www.smartinsights.com/

http://www.smartinsights.com/


Internet Penetration by Country

Top 10 countries in Middle East

Smartphone Penetration by Country

Source: http://www.go-gulf.com/blog/internet-usage-middle-east/

http://www.go-gulf.com/blog/internet-usage-middle-east/












It‘s A Long Way To The Top


CeBIT, 7.03.2013 [email protected]

Global Competiveness Handbook 2013/14

Published by the International Institute of Managing Development in Switzerland

Comparison of all nations in 19 different categories

Economic Performance

Management Practice

GDP per Capita

Government Efficiency

Top 10 rankings:

Results for UAE: Belongs to the countries with the highest development

In the Arabic World 2


Location, 4/28/2014

[email protected]

United Nations E-Government Survey 2012: E-Government for the People

„The rapid progress of the United Arab Emirates is a best practice case highlighting how effective e-government can help support development. With double the population and three quarters of the GDP per capita, the United Arab Emirates has achieved around the same level of online services as those offered in Norway, a global leader at the 8th position.”


UN Survey 2012: Selected UAE Scorings

UAE now rank 28 in the E-Government Development

Index

UAE are highlighted as a top performer and rank 8 in

one-stop-government (“whole of government”)

UAE rank 12 in online service sophistication

Among South Korea UAE scores very high (100 %) for

the indicator “e-decision making”

(e.g.Government provides confirmation receipt on

citizen sent communication; Government provide

outcome on feedback received from citizens

concerning the improvement of their services)

Low medium scorings for the indicators e-information

(50%) and e-consultation (54%)


UAE Smart Government Initiative


GOVERNMENT

FOCUS

"Within two years, I would like the transformation into the new phase to be

complete.“ HH Sheikh Mohammed bin Rashid Al Maktoum

Mobility Center of Excellence

Help establish a Mobile Center of Excellence, including an Application Lab, within the TRA to act as a guiding light for the Project Security and Privacy in Mobility

Provide expertise (from a security, privacy, interface and design perspective) on quality control for applications that are developed by the Application Lab under this initiative.

Education and Developing Skills

Assist universities establish application development as part of the general curriculum in its Business and Computer Science courses. Agnostic Consultancy

Provide direct consultancy services on the Project for the next two years and thereafter on an ad-hoc basis such that the TRA has continuous access to BlackBerry’s expertise

Transformation of E-Government to M- Government

Primary drivers of mGovernment

Source: European Journal of ePractice, Nr 17, 09/2012

Citizen Value

Technology Economy

mGovernment

• Voice, SMS, push, data • Devices and platforms • Cloud

• Cost reduction • Resource / process

efficiency

• Transparency • Participation • Shared governance

• Better decision-making • Better service provision • Better safety / security


mGovernment service delivery

Informational Services

• Current government information

• Static content

• Regulation

• Emergency

• Register and report

• Vote

Interactive Services

• Engaging dialogue with government

• Sharing personal data

• Social media tools

• Location based technologies

Transactional Services

• Book appointments

• Buying bus or parking tickets

• Mobile signature

Integrated Services

• Combine services / data from different departments


Roadmap for service transformation

1

2

3

4

5

Share vision (train main stakeholders on federal and local level)

Promote results (on a single platform)

Raise awareness (organize public surveys and polls, measure customer satisfaction)

Foster development / innovations (provide shared services, hold competitions)

Provide organisational / technical assistance (define standards, distribute guidelines, assess capabilities)


Benefits


Improve administrative efficiency

Simplify complex operations

Focus on core functions and reuse of services

Provide device compliant interactions instead of static content


Enhance participation and transparency

Involve users in decision making process

Extend known feedback channels

Take advantage of the "swarm"


Increase closeness to citizens

Provide and receive bidirectional added value

Enable context-dependent approach

Push important content


Foster economic development

Provide direct public services and other core services

Hold competitions to produce innovative solutions

Establish partnerships between public and private sector to share and transfer knowledge


International Best Practices


Presentation of statistical data (USA)

Key economic measures on employment, manufacturing, international trade, retail sales etc.



Customs & Travel App (Germany)

Interactive calculator to determine the quantity and value of free allowances


Annual tax declaration (Sweden)

Swedish citizens are able to submit their tax returns via mobile phone



Mobile Election (Estonia)

Mobile phone as a secure electronic ID

The worlds first election via mobile phones in 2011



Wireless Emergency Alerts (USA)

Disseminate emergency alerts to mobile devices

Alerts involving imminent threats to safety of life

Alerts issued by the President


Tell me@1823 Government of Hong Kong

24/7 one-stop hotline services

Answers public enquiries for individual government departments

Cross-departmental complaints


Main prerequisites for mGovernment are fulfilled: Citizens are ready Administration is well prepared A master plan is being developed

As the challenges show mGovernment is highly complex

With the expertise and strong partners mGovernment will be a success in UAE


Thank you very much.

Location, 4/28/2014

[email protected]

Dr Usman Zafar Country Manager- ]init] ME

Email:[email protected]

Cell: +971556348894

www.init.ae

Whitepaper eGov2Go

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