Orbis Cascade AllianceCourier Service Membership Program

Nancy Nathanson, Resource Sharing Program Manager

NWILLSeptember, 2005

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Membership Agreement with members predictable pricing; annual payment member participation and oversight Alliance office support: coordination;

information; vendor relations

Contract with Vendor: Service expectations daily pickup reliable, predictable schedule (one-hour window) transit time: generally, within two days

Membership program

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61 drop sites 61 drop sites serving 240+ serving 240+

librarieslibraries

public libraries

universities & colleges

schools

community colleges

service districts or systems

private, technical and government libraries

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Alliance contracts with vendor to provide daily, scheduled service

Senvoy

Senvoy employs drivers and contracts with other firms to cover eastern and northern regions

Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”)

Business relationships

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Dropsite A

Dropsite B

Dropsite C

Courier program & local shuttles

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www.orbiscascade.org/courier/

Information on the web

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www.orbiscascade.org/courierDropsites: address, schedule

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www.orbiscascade.org/courierList of Dropsites

Dropsites

libraries participating

through a Dropsite

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the package

size

sealing

multiple items

would you ship it this way?

the package

size

sealing

multiple items

would you ship it this way?

Procedures: packaging

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protect materials•packing•padding•appropriate size

protect people•weight•staples

Packaging. If you use envelopes and boxes:

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prevent slipping, squishing, torn pages, and worn bindings

pack books spine-to-spine, or spine to bottom of bag

Packaging. If you use courier bags:

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prevent broken plastic cases

pack items in a bubble envelope or padded container

before putting them in the bag

Packaging. If you ship non-book items in courier bags:

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Labels: available on the webwww.senvoy.com/orbis/

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TO a forwarding site: in “Attention”

Labeling

FROM a forwarding site: below “From”

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Purpose: library: track shipments, other purposes Alliance: track volume and shipping patterns

“Shipping record forms”: key elements Date Destination(s) Number of

packages

Procedures: Manifests

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courier hasn’t shown up?

call Senvoy Operations office right away

courier hasn’t shown up?

call Senvoy Operations office right away

courier hasn’t shown up?

also notify the Alliance e-mail

other problems?

courier hasn’t shown up?

also notify the Alliance e-mail

other problems?

www.orbiscascade.org/courier/prob_rept.html

Procedures: reporting problems

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documentation

damaged or missing? at what point?

checking for missing items

Procedures: claims

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courier status

have you seen my package?

Member-to-member

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dropsite news from the

Alliance office

Member-to-member

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new: Web pages new: Problem report form emphasizing Dropsite contact role

Special notes

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New! service option

new! service option coming:2 or 3 days a weekWhat do you need?

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New! courier bags

www.orbiscascade.org/courier/