CORPORATE PRESENTATION
ACT Corporate Presentation FY2020
OVERVIEW
ACT Corporate Presentation FY2020
1988
Foundation
450+
Employees
1,750+
Customers
$50,000,000+
Revenues FY2019
Cisco; Dell; HPE; HP Inc; Oracle; VMware
Strategic Alliances
IT
System Integrator
ISO 9001:2015
Quality Certification
Egypt; UAE; France; Australia
5 Worldwide Offices
CORPORATE STRUCTURE
ACT Corporate Presentation FY2020
PURPOSE
ACT is amongst the first true believers of Information
Technology in Egypt.
This remains to be our manifesto for progression and
the essence of our strategy.
We exist to unleash possibilities to our customers
through technology solutions and services.
ACT Corporate Presentation FY2020
PURPOSE
Our Vision
– The first-choice technology partner for the industries we
operate in.
Our Promise
– Deliver the right IT solutions and services to our clients to
enable them to achieve their business goals effectively and
efficiently.
ACT Corporate Presentation FY2020
TIMELINE
1988 1994 1997 1999 2001 20051990 2000
2014
Riyadh, SA
Doha, Qatar
2016
MIDDLE EAST HUB
Dubai, UAE
2018
Paris, France
2008 2010 2012 2015 2017
2002
ACT Corporate Presentation FY2020
2019
TIMELINE
1988
ACT Corporate Presentation FY2020
QUALITY MANAGEMENT
• ACT is committed to provide high quality products, services and
integrated solutions that are safe, effective and applicable with
statutory and regulatory requirements.
• ACT deploys Business Continuity Management measures on
operational and management practices to promote a culture of
resilience and ensure acceptable level of delivery of key services to
its customers.
• ACT operates through project management standards such as PMP,
Six Sigma, and PRINCE2.
ACT Corporate Presentation FY2020
TEAM STRUCTURE
Technology
Operations
Enterprise
Commercial
Hospitality
Commercial
Hospitality
Services
Corporate
Finance
Corporate
Governance
Corporate
Strategy
Corporate
Marketing
Corporate
Human Capital
ACT Corporate Presentation FY2020
RESOURCES CAPABILITIES
450+Employees Certified Engineers
ACT Corporate Presentation FY2020
SOLUTIONS PORTFOLIO
ACT Corporate Presentation FY2020
Business Applications
Digital Transformation Solutions
Information Technology Systems
Data Center Solutions
Extra Low Voltage Systems
Structured Cabling Systems
SERVICES PORTFOLIO
ACT Corporate Presentation FY2020
Planning and Design
Consultation
Services
Implementation and Installation
Training
Services
Support and Warranty
Service Level Agreements (SLAs)
Managed Services
Outsourcing Services
Project Management
SERVICES PORTFOLIO
ACT Corporate Presentation FY2020
Configuration
Troubleshooting
On-Premise and/or Remote Support
8x5 NBD Support
The most cost effective service level
which provides 8 hours a day
across 5 days a week fault reporting
where hardware replacement is on
the Next Business Day (NBD) after
fault diagnosis.
24x7 Support
Advanced replacement parts on a
4-hour response basis 24 hours per
day, and 7 days a week, including
technology vendors observed
holidays
CTR
This service indicates that there is a
Call-To-Repair committed repair
SLA for a specific time not justa
regular response.
STRUCTURED CABLING
ACT Corporate Presentation FY2020
• We deliver cabling and connectivity products that integrate voice, data,
video, and various management systems over one converged IP Local
Area Network designed, installed, and tested as per TIA/EIA standards.
• The system comprises horizontal and backbone solutions composed of
different copper and fiber cables types and categories.
SYSTEMS
Passive Infrastructure Fiber Optics Systems
EXTRA LOW VOLTAGE
ACT Corporate Presentation FY2020
• We deliver integrated and seamlessly inter-operable systems, sharing
the same structured cabling infrastructure based on open standards and
customizable to every business needs.
SYSTEMS
Light Current Solutions ELV Security Solutions
DATA CENTER
ACT Solutions & Services Catalog FY2020
• We deliver a wide range of efficient and reliable data center infrastructure
solutions that can be combined, from site and IT infrastructure to private
cloud data centers and service models such as ITaaS (IT as a Service) and
DCaaS (Data Centre as a Service).
SOLUTIONS
Enclosures &
Accessories
Power Distribution
& Power Backup
Alarm and
MonitoringIT Cooling
Fire Detection and
Suppression
Data Center
Containers
Data Center
SecurityMicro Data Center
INFORMATION TECHNOLOGY
ACT Corporate Presentation FY2020
• We offer complex network, software, hardware resources and services
required for the existence, operation and management of any enterprise’s IT
environment.
SYSTEMS
Endpoint Devices & Systems
Converged
Infrastructure
Compute Software
Hyper-Converged
Infrastructure
Servers & Systems
Data Storage
Networking & Connectivity
DIGITAL TRANSFORMATION
ACT Corporate Presentation FY2020
• We put smart to work. Although that technology today is smart, you have
to know how to apply it, train it, trust it, and make it secure.
• We support you to unlock the power of data with Cloud, AI and IoT to
improve software and systems engineering, and advance your digital
transformation.
SOLUTIONS
Cloud &
Virtualization
Internet of Things
( IoT )
Industry
4.0
Data
Security
Artificial
Intelligence ( AI )Big Data
Application
Performance Management
BUSINESS APPLICATIONS
ACT Corporate Presentation FY2020
• To advance, you need to put innovation at the heart of your applications,
but finding a practical path to doing so is not an easy task.
• Our approach to application services helps you to reinvent your enterprise
application portfolio, making use of emerging technology and building with
speed and agility to enable you to meet business needs.
APPLICATIONS
Human
Resource
Management
Financial
Management
Enterprise
Resource
Planning
Performance
Management
Hospitality
Management
TARGET INDUSTRIES
Aviation Banking Education Defense Government Healthcare
Hospitality Manufacturing Oil & Gas Technology TransportationReal Estate
ACT Corporate Presentation FY2020
FOOTPRINT
750+ Enterprise Clients
1000+ Hospitality Clients
1,750+ Clients in Egypt
ACT Corporate Presentation FY2020
FOOTPRINT
1,000 Projects + in rest of the Middle East, Europe,
Africa and Asia
ACT Corporate Presentation FY2020
CUSTOMER EXPERIENCE
Customer Value
Management
Customer Insights
Customer Experience
Customer Care
• ACT aims to deliver an
unmatched customer
experience to achieve genuine
customer satisfaction.
• 24/7 Service Desk
• Short Number: 19488
• 25+ support agents well
equipped to provide the
necessary activity to manage
our customers.
ACT Corporate Presentation FY2020
BUSINESS PARTNERS
ACT Corporate Presentation FY2020
ENTERPRISE CUSTOMERS
ACT Corporate Presentation FY2020
GOVERNMENT CUSTOMERS
MINISTRIES
AviationCommunication and
Information TechnologyEducation
Electricity Foreign Affairs Interior
Investment and
International CooperationState for Administrative Development Trade & Industry
ACT Corporate Presentation FY2020
DEFENSE CUSTOMERS
SECURITY & DEFENSE
Armed Forces Engineering Authority General Intelligence Directorate
Ministry of Defense and Military Production Military Intelligence and Reconnaissance Administration
ACT Corporate Presentation FY2020
HOTEL CUSTOMERS
ACT Corporate Presentation FY2020
F&B CUSTOMERS
ACT Corporate Presentation FY2020
CUSTOMER EXPERIENCE
ACT Corporate Presentation FY2020
LET’S GET IN TOUCH
Contact Us
Contact Center 19488 for Sales | Technical Support | General Enquiries
Sales [email protected]
Customer [email protected]
Address
Headquarters KM28 Cairo Alex Road, Building #B92-A13, Smart Village, Giza, Egypt
Middle East Office Dubai Outsource City, Building #7, Dubai, UAE
Europe Office 25 Place De La Madeleine, 75008, Paris, France
Australia Office Suite 42 23 Narabang Way, BELROSE NSW 2085, Australia
Digital Platforms
Website www.act.eg
LinkedIn Advanced Computer Technology (ACT)
Facebook Advanced Computer Technology (ACT)
ACT Corporate Presentation FY2020